Current Openings at Discovery Limited

Key Purpose

• Managing the delivery of high-quality projects which span over multiple business areas, ensuring that the project objectives and business requirements are met. Applying and adhering to the Project Management principles and processes and ensuring that they are effectively applied throughout the lifecycle of the project, through to project closure and operational handover.
• Has the authority, accountability and responsibility for managing a project to achieve specific objectives. Manages the coordination of resources ("how") to ensure the "what" is delivered as specified. Acts as an evangelist of the discipline, using opportunities to promote the benefit of a structured & organised approach to change and coordinated effort.

Areas of responsibility may include but are not limited to

• Planning and Defining Scope
• Activity Planning and Sequencing
• Provide coordination for kick off meetings for projects and ensure that all relevant stakeholders are aware of the tasks required of them
• During the kick-off meeting facilitates the interaction of other team members (e.g. Business Analysts, Marketing, Training, Operations) with the client. Obtain supporting information to complete the initiation documents.
• To attend scoping sessions, to track projects and to ensure that project controls are in place and adhered to.
• Developing Schedules - ensure that projects are delivered in accordance with the defined project plan.
• Developing and managing Budgets       
• Effectively report on Projects, including accurate, effective and efficient project document control and record management.
• To manage all administration relating to projects and to ensure that all project documents are complete and up to date.
• Managing Project Risks and Issues
• Obtain Governance approvals for all projects.
• Working with partners and other business units and external vendors
• Strong understanding of the SDLC, waterfall and agile methodologies
• At the completion of a project, conduct the activities to gather information required to draw up the Close Out document, Post implementation review, and Project closure report.

Technical Skills and Knowledge

• Operation of project management software tools (Intermediate)
• Team Management (Intermediate)
• Project scoping (Intermediate)
• Risk management (Intermediate)
• Communication Management (Intermediate\Advanced)
• Time management (Intermediate\Advanced)
• Knowledge of Agile frameworks

Education and Experience

Education:

• Matric (Essential)
• Diploma in Project Management

Minimum Experience:              

• Minimum 2  years Project management experience
• Minimum 3 years of Financial Services industry knowledge and experience
• 2-3 years Agile Framework knowledge - Advantageous
• 2-3 years technology experience - Advantageous
• Ability to coordinate small to medium technical and business projects.
• Ability to oversee multi-function internal and external project teams
• Proven track record of business and systems related project delivery
• A good understanding and prior delivery of Agile and traditional (SDLC) project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
   

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Key Purpose

• The Test Analyst is responsible for identifying and testing business functional requirements. Designs test cases and test scenarios based on the analysis of the business specifications. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the testing processes and methodologies.

Areas of responsibility may include but not limited to:

Implement the software test life cycle:

• The process used to test software and ensure that quality standards are met. It includes test analysis and design, test estimation, test planning and approach, test execution, defect management, and reporting.
• Coordinate the delivery of work for Associate test engineers working on the same project: allocating tasks in line with the project plan, providing support and assistance, giving feedback, and addressing knowledge, skills and/or performance gaps, responsible for ensuring the work is completed on time, to the required testing standards and is fit for purpose.
• Responsible for governance issues relating to third-party test teams by ensuring Test standards are met and regression and automation packs are maintained.
• Test analysis and design: Designs descriptive and prescriptive tests (both automation and manual) which are written to consider full system integrations i.e. multi journey impacting multiple systems and services; Responsible for the quality of the tests against stories; implements the test automation project in line with the framework designed by the Principal test engineer; writes tests that consider system integrations and writes test scenarios aligned to the business requirements; responsible for the maintenance of test regression packs.
• Test estimation: Estimates the testing effort for collective test work within assigned projects.
• Test planning and approach: Develops overall test plan and approaches for assigned projects; plans and implements continuous integration using pipeline tools.
• Test execution: Run tests as required. Ensures tests conducted by more junior testers are done correctly. Actively removes blockers and escalates where needed.
• Defect management: Identifies and raises defects to the agreed standard. Retests once fixed. Closes assigned defects once resolved. Provides governance on defect management. Ensures defects are completed in line with the SLAs agreed for the project. Is responsible for defect management and triaging of defects reported within their assigned projects.
• Reporting: Produces reports as required in relation to assigned work and the project phase. This includes preparation progress updates; test execution progress; defects; test outcome report etc.
• Responsible for test data management and co-ordination with other systems areas with the test refreshes.
• Adhere to testing standards:
• Adhering to the Group test strategy that defines the required testing standards and practices.
• Provide guidance to other test engineers, and 3rd parties, on adherence to these standards to ensure the effective application across GIS Central Services.
• Question, provide insight, ideas and input into how the standards could better support Commission systems, including includes making recommendations to update existing or create new standards.
• Actively undertake required updates to test artefacts in line with the agreed process and definition of “done” and “ready” and peer review document updates as requested.
• Engage stakeholders:
• Work with stakeholders to develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes. The core team of stakeholders includes project managers, user experience (UX) designers, solution architects, developers, systems or business analysts, other testers, product owners, and heads of journey.
• Responsible for the stakeholder relationship leads and presents engagements with internal stakeholders, proactively collaborate with stakeholders.
• Work with teams across the business at all levels to understand the business requirements, technology design, and story playback.
• Facilitate meetings and guide discussion, engaging at a high level to negotiate and resolve complex or significant conflicts, issues, and change requirements.
• Collaborate with others to review requirement specifications and use these agreed specifications to design and execute the testing approach, using the right standards and tools.

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Experience:

• Experience: Several years of experience in software testing, including test automation and test framework development.
• Technical Expertise: Literacy in programming/scripting languages (e.g., Java, C#,) and experience with automation tools (e.g., Selenium, Maven, Junit, Jenkins).
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Leadership: Proven ability to lead and mentor testing teams.

Technical:

• Web & Mobile frontends and APIs (e.g. Java Selenium, RestAssured, Postman, Json, Maven, Jenkins, SOAP UIPath, Cucumber) Atlassian tool suite (Jira, Confluence) Functional and Non-functional Testing (i.e. performance, security test etc.) and integration into DevOps Pipelines
• Thorough knowledge of SDLC
• Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
• Extensive technical understanding across the Commissions domain
• A thorough understanding of testing/QA best practices
• Experience working in large, complex organisations
• Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
• Understanding of common software failures and faults
• Knowledge of the domain (highly desirable)
• Knowledge of the system or application-under-test (highly desirable)
• Experience in a variety of testing efforts (desirable)

Education and Experience

• Diploma/Degree in Computer Science/Information Technology.
• At least 3 years’ + experience in manual testing
• 1- 2 years automation experience
• ISTQB certified with strong knowledge on QA process
• Experience in Agile way of software development
• Experience in BDD way of writing test cases
• Knowledge on various automation frameworks

Advantageous:

• 1 year Software Development experience
• Experience on Development and Maintenance of Automation Framework (not to be confused with test case automation).
• Agile Methodology (Scrum)
• Cucumber, API Testing, Selenium WebDriver, Selenium with Java, Continuous Integration & Performance testing.

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Key Purpose

• To effectively lead a team of people who are responsible for producing the monthly accounts, while ensuring all financial controls are adhered to and effective in the business.
• Responsible for preparing all Annual Financial Statements according to IFRS standards (incl IFRS 17) as well as all other regulatory and statutory returns.

Areas of responsibility may include but are not limited to

• Reporting and analysis: Prepare monthly accounts and analyse results to maintain and improve controls. Preparation of Annual Financial Statements.
• Returns: reviewing of all monthly VAT returns and submissions. Preparation of quarterly and annual regulatory and statutory submissions.
• Preparing monthly cashflows and forecasts.
• Liaison: Represent Insure with both internal and external parties such as Internal Audit, External auditors, FSCA, SASRIA, SARS on a continuous basis.
• Mentoring team and supporting management.
• Serve as 2iC to Deputy CFO.

Skills and Knowledge

• Solutioning (balance needs with financial controls)
• Analytical
• Rational and logical thinking
• Relationship building
• Communication; Leadership
• Advanced financial acumen
• Business savvy
• SA business environment; Computer literacy
• Highly technical in terms of IFRS standards (specifically IFRS 17) 

Education and Experience

Education:

• Matric (Essential)
• CA (SA) (Essential)

Minimum Experience:              

• 3 – 5 years’ financial experience
• 3 years’ short term insurance experience
• 2 – 3 years’ experience in a leadership role
• Highly technical in terms of IFRS standards (specifically IFRS 17) 
   

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
•  Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 1year sales experience, preferably in an outbound telesales environment
•  Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

Anatomy and Physiology
Skills

• Time Management
• Verbal and written communication

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

• We are looking for Service Consultants who are client centric  with a passion for customer service and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to:

• Dealing with multiple telephonic queries from Investors brokers and franchises
• Dealing with queries through to resolution
• Dealing with queries focussing on client satisfaction and client retention outcomes
• Accurate logging of all interactions
• Achievement of product and soft skills knowledge targets
• Adhere to risk and compliance requirements
• Updating callers on the progress of their requests
• Ensuring that callers receive service in line with Discovery Standards
• Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
• Accurate record keeping and quality feedback to direct line manager
• Routing queries to the correct departments or teams for adequate resolution
• Utilising all the Discovery systems required for all calls, queries and correspondence

Personal Attributes and Skills

• The ability to work positively with people in a team environment
• The ability to display respect for the views and contributions of others
• Display empathy
• Good listening skills
• The ability to be supportive, caring and interest
• The ability to consult with others and share information and expertise with others
• Speak fluently
• Express opinions, information and key points of a discussion clearly
• Responds quickly to the needs of their callers and to the reactions and feedback of callers
• The ability to deliver results and exceed customer expectations
• Focus on customer needs and satisfaction
• Sets high standards for quality integrated with quantity
• Monitors, maintains quality and productivity
• Works in a systematic, methodical and organised manner
• Consistently achieves objective and goals
• Adaptive to change
• Patient and objective
• Accepts new ideas and change initiates
• Adapts interpersonal style to situational circumstances
• Displays an interest in new experiences
• Rapidly learns new tasks and commits information to memory quickly
• Demonstrates an immediate understanding of newly presented information
• Gathers comprehensive information to support decision making
• Maintains a positive outlook
• Focuses productively in a pressurised environment
• Keeps emotions under control during difficult situations
• Open to constructive feedback and learns from it
• Balances work and personal life
• Excellent verbal and communication skills
• Self-Motivated and pro-active
• Be able to prioritise work, under pressure and manage deadlines
•  professional at all times
• A Team player
• resilient
• Service orientated and client centric
• Results driven

Education and Experience

• Matric
• A minimum of 2 years Call Centre experience
• A minimum of 1 years’ experience within the financial services industry
• Working experience within a LISP would be advantageous
• Related BComm Degree is advantageous
• Computer literacy: Proficient in MS Office (essential)
• Basic mathematical skills
• Broker knowledge and understanding is advantageous