In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
- Continuously assess own performance, seek timely and clear feedback and request development where appropriate
- Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
- Complete daily Administration Functions in the Branch to mitigate risk
- Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
- Act responsibly with work related resources to contribute to cost containment
- Build and maintain stakeholder relationships
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements
- Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
End Date: August 6, 2025
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: August 6, 2025
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: August 6, 2025
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Are you someone who can:
- Conduct tele interviews or tele-underwriting.
- Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
- Ensure placement of cases according to reinsurance treaty and internal guidelines.
- Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
- Ensure resolution of underwriting enquiries and high priority cases.
- Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
- Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
- Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.
- Ensure adherence to organizational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
- Ensure all risks to the company are mitigated, identified, and escalated where necessary.
- Maintain a broad product knowledge to respond to customer queries effectively and accurately.
- Stay abreast on industry regulations, trends and best practices in underwriting.
- Approve and countersign cases above the acceptance limits of the underwriter.
- Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
- Actively anticipate and identify opportunities for improvements to our processes and procedures.
- Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
- Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.
- Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.
You will be an ideal candidate if you have:
- Grade 12- NQF Level 4
- Relevant undergraduate degree
- Fit and Proper requirements for long term Insurance
- 5 Plus years of proven experience as an Underwriter in the life insurance industry
- A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk
- Knowledge of insurance products, regulations and underwriting guidelines and current practices
- Experience in working with underwriting systems and tools
- Be competent in interpretation of doctor’s reports, medical results and risks link to abnormalities of these
- Assessment of medical, financial and occupational underwriting risk of an organization
- Proven experience as an underwriter in life insurance industry
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you have the following:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
- Flexible and adaptable in a dynamic work environment
End Date: August 6, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: August 4, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: August 4, 2025
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
End Date: August 6, 2025
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Are you someone who can:
- Develop and manage investment strategies that align with client objectives and market trends.
- Conduct thorough market research and analysis to identify investment opportunities.
- Understand cash flows and treasury management.
- Collaborate with internal teams to design and implement investment products.
- Provide expert advice and insights to clients regarding investment options and portfolio management.
- Monitor and report on the performance of investment products and make recommendations for improvements.
- Build and maintain strong relationships with clients, stakeholders, and industry partners.
You will be an ideal candidate if you:
- Have a bachelor’s degree in Finance, Economics, or a related field; a professional certification (CFA, CAIA) is preferred.
- Have proven experience in investment analysis, portfolio management, or a related field, with an added advantage if you have commercial client management exposure.
- Are fully FAIS compliant with a completed RE5 certification
- Possess strong analytical skills and the ability to interpret complex financial data.
- Exhibit excellent stakeholder management, communication and interpersonal skills.
End Date: August 9, 2025
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Are you someone who can:
- Achievement of embedded value hurdle rates/targets.
- Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Maximise cross sell opportunities and strengthen client relationships at point of sale.
- Manage the growth of active customer Account Base through hunting, to increase client base.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
- Leverage existing clients and grow portfolio through making contact and generating leads.
- Provide accurate and reliable sales statistics through daily cash-ups.
- Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
- Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales activities with the specific aim to increase own sales results.
- Manage personal development to increase own skills and competencies.
You will be an ideal candidate if you:
- Must have completed NQF5 (Financial/Accounting/ Marketing)
- RE5 will be an advantage
- Have obtained 2 years+ Sales in Commercial Banking Experience
- Can enhance/grow business profitability & performance
- 2 years banking experience
- Must have own car and valid driver's licence
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
End Date: August 7, 2025
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Are you someone who can:
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Conduct research on emerging technologies. Recommend and implement technologies that improve cost effectiveness and systems flexibility.
- Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements
- Assist with gap analysis and business cases including cost and effort analysis.
- Implement the necessary components and frameworks required for automated deployments and task scheduling.
- Build unit and systems tests to ensure successful delivery of components into production.
- Manage the user acceptance testing UAT and associated signoff through change control.
- Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
- Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
- Develop and maintain the physical data marts and databases.
- Automate tasks related to data pipelines for the deployment of operational analytics.
- Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
- Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
- Create change scripts and sets scripts up to be ready and implemented in production.
- Participate in architecture forum (as and when required).
- Utilise various components and tools which make up the data platform for enhanced service delivery.
- Create requirements and design of the technical architecture, Design and development, testing, and deployment of theproposed solution.
- Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
- Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
- Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
- Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
- Assist and work on projects to roll out and support to team members.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
You will be an ideal candidate if you:
Minimum Qualification:
- Degree in Computer Science or related degree
Experience:
- 4+ years Data Management, Maintenance and Security
- Ab-initio
- SAS
- Python
- R
- Big data (extraction/loading)
- Reporting beneficial
- Control-M( Advantageous)
End Date: August 6, 2025
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
- Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
- Must ensure use cases are correctly updated, services are tested and correctly mapped.
- Produce swagger docs where applicable
- Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
- Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
- Must be able to independently approach stakeholders for seeking information.
- Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
You will have access to:
- Opportunities to network and collaborate with like-minded individuals
- Do work that is exciting and challenging
- Opportunities to be innovative
- Resources to help you with your professional development
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
You’ll be an ideal candidate if you meet the following requirements:
- Degree in IT or Informatics or relevant qualification.
- Able to apply critical solution-based thinking to solving problems.
- Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
- Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
- Database design - Ability to read and write SQL (basic-intermediate)
- Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
- Advance knowledge of the full SDLC.
- Collaborate effectively within a team and independently with stakeholders.
- Exposure to development languages, C# and JAVA (advantageous).
- Understand how to interpret XSD’s and swagger documents (advantageous).
End Date: August 8, 2025
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The Ideal candidate must have the following exposure:
- Achievement of embedded value hurdle rates/targets.
- Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Maximise cross sell opportunities and strengthen client relationships at point of sale.
- Manage the growth of active customer Account Base through hunting, to increase client base.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
- Leverage existing clients and grow portfolio through making contact and generating leads.
- Provide accurate and reliable sales statistics through daily cash-ups.
- Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
- Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales activities with the specific aim to increase own sales results.
- Manage personal development to increase own skills and competencies.
You will be an ideal candidate if you:
- Have obtained 2-3 years in a Sales in the Commercial Banking environment
- FAIS Accredited qualification (NQF level 6, 7 etc.)
- RE qualification
- Are not an unrehabilitated insolvent
End Date: August 8, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: August 6, 2025
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
End Date: August 6, 2025
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Are you someone who can:
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
- Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
You will be an ideal candidate if you have:
- A relevant Degree and RE 5 and RE 1
- 5 to 8 years’ experience in a similar Investment Management environment, of which 2 to 3 years ideally at management level (Stock broking and Portfolio Management experience preferred)
- Completed and are a registered Stockbroker with SAIS
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
End Date: August 16, 2025
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Are you someone who can:
- Support and manage a portfolio of HNW &UHNW clients
- Attend client meetings together with the lending specialist and advisory team
- Deep knowledge of the client and larger group structure across all pillars (lend, invest, insure and transact)
- Understand the client’s wealth creation strategy; immediate lending need vs unlocking value, optimizing the balance sheet and spotting lending opportunities. operating and Investment entities within the group in respect of financial ratios, cash flows, trends; historic performance, sustainability, projections and future aspirations ; industries the client is operating in (upsides, risks, trends etc) ; various lending products available to solution for the client across FSR; risk vs Reward principles and overall value proposition.
- Structuring the deal and compiling the credit paper
- Present the request to the relevant mandated individuals or committees
- Explain the credit outcome, covenants, structure and process to the client and sale
You will be an ideal candidate if you can:
- Track and monitoring ongoing risk relevant to a client group, as well as deal specific reviews and
- covenants
- Flag and unpacking economic and industry trends/risks within the portfolio
- Engage various stakeholders across FSR to ensure client level decisioning and solutions
- Pro-actively manage risk vs triggers/events
- Deliver customer experience excellence aligned to Organizational values and service standards
- Innovate and have an efficient mindset to constantly improve the overall value add and client experience of this base with a cost reduction and management mindset
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you have:
- A BCom Finance / Accounting (CA advantageous)
- A business acumen with 1-3 years plus credit experience
- A deep understanding of financial statement analysis and credit risk assessment
- The ability to model cash flows for debt service considering industry and company specific information; building
- assumptions for forecasting; key ratio analysis and covenant construction
- Dealmaking and solutionist mindset
- Excellent communication and collaboration skills with both internal and external customers (sales, credit & risk community, clients etc.)
- Self-motivated, work independently and within a group, attention to detail, high level of integrity Writing, speaking and presentation skill sets
End Date: August 2, 2025
go to method of application »
Are you someone who can:
- Achievement of embedded value hurdle rates/targets.
- Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Maximise cross sell opportunities and strengthen client relationships at point of sale.
- Manage the growth of active customer Account Base through hunting, to increase client base.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
- Leverage existing clients and grow portfolio through making contact and generating leads.
- Provide accurate and reliable sales statistics through daily cash-ups.
- Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
- Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales activities with the specific aim to increase own sales results.
- Manage personal development to increase own skills and competencies.
You will be an ideal candidate if you:
- Must have completed NQF5 (Financial/Accounting/ Marketing)
- RE5 will be an advantage
- Have obtained 2 years+ Sales in Commercial Banking Experience
- Can enhance/grow business profitability & performance
- 2 years banking experience
- Must have own car and valid driver's licence
- Person must not be an unrehabilitated insolvent
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
End Date: August 7, 2025
go to method of application »
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
End Date: August 6, 2025
go to method of application »
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: August 9, 2025
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Job Description
- To evaluate, manage and approve credit risk within area of responsibility by providing appropriate recommendations and support to internal stakeholders through the implementation of group credit mandates, risk frameworks and methodologies.
- Manage respective portfolio within the banks risk appetite and asset growth budget and target Assess annual review and/ or ad hoc requests of all counterparties within allocated portfolio and mandate structure.
- Identify and manage credit risk at origination and on an ongoing basis.
- Daily excess monitoring of counterparties in their portfolio.
- Monthly/ Quarterly/ Bi- annual or Annual covenant compliance monitoring.
- Conduct client visits with frontline sales representative as and when required.
- Present to Credit Committees depending on mandate levels (e.g. Internal Credit Committee) as and when required.
- Perform secretarial duties for Provincial Credit Committee as and when required.
- Approve or recommend counterparty exposure across multiple products (working capital facilities as well as specialised finance and term loans) for area of responsibility.
- Assess and approve credit in terms of approved mandate to minimise Credit Risk to the business and manage the credit approval process.
- Ensure average approval turnaround time against target to ensure retention of clients.
- Provide recommendation to higher mandate holders.
- Perform efficient management of credit portfolio, including expired limits, covenant monitoring, identification of early warning triggers, assisting with daily operational requirements.
- Ensure effective workflow management within agreed SLA's.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Maintain expert knowledge on relevant legislative amendments and industry best practices and provide advice to relevant stakeholders.
- Maintain up to date knowledge of local and global trends.
Qualifications and Experience
- BCom Finance or Similar
- 3 Years' Credit Risk Experience
- Financial Industry experience will be advantageous
End Date: August 8, 2025
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Job Description
- To plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
- Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
- Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
- Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
- Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
- Manage own development to increase own competencies
- Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
End Date: August 7, 2025
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
- Report Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection.
- Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Participate in productionilation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the business's overall analytical needs and opportunities.
- Participate as SME for analytics applying own understanding of the operations of the business product or service.
- Assist in determining the business questions that need be answered and determine appropriate analytics models for utilisation Source and extensive preparation (50%) of relevant data sources for analysis.
- Translate business requirements into tangible models utlising own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
- Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Perform against predicted results and deliver according to set processes and procedures.
- Plan and perform regular model updates that capture evolving business complexity in current models Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Grow own understanding of relevant information management processes and methods.
- Grow own understanding of business value of projects, models and processes.
- Identify and escalate potential risks which may lead to increased costs.
- Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
- Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
- Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
End Date: August 2, 2025
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Job Description
- To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
- Provide subject matter expertise and maintain expert knowledge on specific local products
- Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Identify and implement on opportunities for revenue growth in order to deliver on targets
- Build and maintain an effective network and pipeline for further expansion of business within area of accountability
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
End Date: August 7, 2025
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Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
- Ensure all communications with clients are professional, resulting in compliments.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
- Manage own development to increase own competencies
You will be an ideal candidate if you have:
- Matric and additional certification in Office Management is a plus
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
End Date: August 8, 2025
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Job Description
- To assist the Technical Manager with building operations and coordinate planned and reactive maintenance on allocated portfolio, ensuring efficient operation of facilities and equipment
Are you someone who can:
- Identify, control and escalate potential risks which may lead to increased costs by reducing consumption (water or electricity); Reduce failures on essential equipment.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Estimate cost of labour and materials for work orders and obtain competitive prices for equipment and supplies needed.
- Ensure that client queries and technical queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality and be available for 24hrs standby for emergencies.
- Handle internal and external clients with a high degree of tolerance, diplomacy and tact.
- Perform routine troubleshooting, inspection, maintenance and repair of equipment on premises.
- Troubleshoot, test and replace circuits, coordinate emergency repairs and large complex projects
- Interpret blueprints, drawings, sketches and work orders to others.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Maintain various records related to labour, materials and work orders.
- Support of quality and compliance standards in business processes by regular inspections and documentation filed; No incidents recorded.
- Conduct weekly inspections of the generator and ensure it is serviced according to the maintenance schedule.
- Simulate mains failure to verify the availability of backup power when required.
- Perform weekly inspections of the UPS and ensure it is serviced as per the maintenance schedule.
- Carry out weekly inspections of the substation, ensuring timely servicing of switchgear and transformers as per the schedule.
- Diagnose faults within the building's electrical network and execute minor electrical repairs, including the replacement of faulty plugs and lights.
- Plan and schedule services, ensuring that change requests are logged according to site-specific requirements.
- Update schematics after every system change.
- Management of contractors coming to site.
- Manage own development to increase own competencies.
You will be an ideal candidate if you have:
- Minimum N5 Level in Electrical Studies, and an Electrical Trade Test.
- Minimum 5 Years expereince
End Date: August 8, 2025
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Job Description
- To be responsible for repairs and maintenance on the premises us.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- General Repairs: Maintenance of the maintenance issues, including carpentry, drywalls repairs.
- Maintenance tasks: Perfuming routine maintenance such as cleaning, painting, floor inspections and upkeep of the equipment.
- Building and installation: Building and repairing cabinets, counters, closets and other fixtures.
- Problem solving: Identifying and addressing maintenance issues, often requiring analytical thinking and quick problem solving.
- Computer literate: MS Office and other building maintenance application.
- Safety and compliance: Adhering to safety regulations, ensuring proper storage of materials and following company policies.
- Communication and Coordination: communicating with clients and management regarding repairs and maintenance needs
- Take responsibility for personal growth by actively developing and enhancing relevant skills and competencies.
You will be an ideal candidate if you have:
- Minimum Qualification: Grade 12 or equivalent. Handyman course will be an advantage.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
End Date: August 8, 2025
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Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Delivers exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Must have Matric.
- Must have negotiation skills" as it is also included in "Good communication, facilitation and negotiation skills.
- Fleet Card product knowledge will be an advantage.
- 3 years of previous Collections experience.
- Intermediate Excel skills will be an advantage.
- Must have ability to build relationships, network and collaborate with other credit teams.
- Good communication, facilitation and negotiation skills.
- Admin: good business writing skills for emails and attention to detail.
- Knowledge of basic Finance principles and account Reconciliations.
- Must have exceptional customer service skills and a passion to assist.
- Able to work under pressure.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
End Date: August 8, 2025
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: August 6, 2025
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Job Description
- To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
- Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
- Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
- Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
- Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
- Resolve queries as and when required (medium to complex data extracts).
- Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
- Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
- Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
- Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
- Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
- Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
- Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
- Provide expertise to relevant stakeholders in area of specialization.
- Maintain BI repository.
Requirements:
- Relevant tertiary qualification required
- SAS, SQL coding experience
- PowerBI/SSRS experience is essential
- 3-5 years' experience is required
End Date: August 6, 2025
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Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: August 9, 2025
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Job Description
- Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
- The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
- Analyse business from all aspects to develop in in-depth understanding of the business
- Work with end users and project owners to identify business, functional and technical requirements
- Do gap analysis between current and required specifications
- Oversee the planning and execution of systems testing
- Analyse exiting business processes and facilitate with stakeholders to make improvements
- Identify and define business processes and system development or configuration requirements to realise the process end goal
- Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
- Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
- Participate in quality reviews or set reviews of designs, prototypes, and other work products
Experience and Qualification Required
- 3-5 Years Experience in a Similar BA role
- Previous experience in payment systems is advantageous
- Diploma in Business Analysis/Business Analysis certifications will be considered an advantage.
End Date: August 5, 2025
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