Current Openings at MoonPay

About the Opportunity

• As a Chargeback Analyst on our Trust & Safety Team, you’ll play a critical role in safeguarding our business and ensuring a seamless experience for our users within the dynamic world of Web3 and crypto. We’re seeking someone with experience in chargeback processes and regulations who can help detect risks, prevent fraud, and drive improvements in our chargeback strategy

What You Will Do

• Investigate Disputed Transactions: Conduct investigations of disputed cardholder transactions, adhering to Visa, MasterCard, American Express, and alternative payment methods (APMs) guidelines
• Defend Chargebacks: Respond to incoming chargebacks, ensuring timeliness and compliance with card network and payment platform regulations
• Identify Fraud Patterns: Analyze trends in chargeback and fraud data to proactively address and escalate emerging fraud risks
• Enhance Processes: Develop and implement improvements to chargeback and dispute processes, ensuring efficiency and alignment with industry standards
• Cross-Functional Collaboration: Work closely with other Teams to achieve company-wide OKRs
• Collaborate Externally: Work with acquiring partners to ensure that MoonPay’s chargeback processes remain compliant and responsive to evolving regulations
• Strategize Chargeback Reduction: Leverage third-party tools such as Ethoca and Verifi to analyze dispute patterns, mitigate risks, and optimize processes, proactively reducing chargeback incidence and enhancing fraud prevention strategies
• Support Cross-Functional Projects: Assist in broader investigations and projects as needed, sharing insights and data with relevant departments
• Industry Engagement: Stay on the pulse of evolving chargeback regulations, leveraging your knowledge to keep MoonPay compliant and proactive in fraud management
• Report and Optimize: Deliver regular insights and reports on chargeback metrics to senior management, supporting strategic improvements

About You

• You’ll thrive in this role if you bring a proactive, problem-solving mindset, strong analytical skills, and a passion for detail. As a Chargeback Analyst, you’ll work cross-functionally, contributing valuable insights to help MoonPay stay ahead in a rapidly evolving industry.What You Will Need
• 2+ Years of Chargeback and Dispute Resolution Expertise: Proven experience in dispute management within crypto, e-commerce, or similar high-risk environments
• Knowledge of Payment Dispute Processes: Proficiency in chargeback and dispute resolution across major payment platforms (e.g., Visa, MasterCard, Amex, PayPal, Venmo), including the interpretation of chargeback reason codes and dispute handling
• Card Network Protocols Expertise: Deep understanding of current chargeback management standards and card network protocols, including liability shift rules and card scheme monitoring programs
• Analytical Skills: Ability to identify fraud patterns and conduct effective investigations
• High-Risk Industry Expertise: Experience working with high-risk industries and alternative payment methods (e.g., PayPal, Apple Pay)
• Advanced Excel/SQL Knowledge (advantageous): Proficiency in these tools is beneficial for analyzing data and identifying patterns
• Strong Communication Skills: Ability to present findings clearly and collaborate with both internal and external stakeholders
• Adaptable and Detail-Oriented: Comfortable working in a fast-paced environment with a keen eye for detail
   

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About the Opportunity 

• The Social Media Manager will be responsible for developing, implementing, and managing social media strategies to enhance brand presence, engage with audiences, and drive traffic across various platforms. This role requires strong content creation skills, an analytical mindset, and the ability to stay up-to-date with trends and best practices in social media marketing.

Key Responsibilities

• Social Media Strategy: Develop and implement a comprehensive social media strategy to increase brand awareness, engagement, and website traffic
• Project Management: Work with MoonPay’s in-house creative agency on briefs and deliverables to support social campaigns and partner marketing initiatives
• Content Creation & Management: Create compelling, high-quality content (text, images, video) for social media platforms, including Instagram, Facebook, Twitter, LinkedIn, TikTok, and others
• Influencer Collaborations: Work with members of our community to bring MoonPay’s stories to life across social media, and internal teams to manage their relationships and contracts with MoonPa
• Community Engagement: Monitor, respond to, and engage with followers and fans on social media channels, fostering a positive community
• Analytics & Reporting:Track, analyze, and report on key performance metrics (KPIs) for social media campaigns to assess performance and adjust strategies as needed

Qualifications:

• Passion for crypto and experience in crypto social environment 
• Bachelor’s degree in Marketing, Communications, or related field (or equivalent work experience)
• Proven experience as a Social Media Manager or similar role, with a portfolio of successful campaigns
• In-depth knowledge of social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.) and social media management tools (Hootsuite, Buffer, Sprout Social, etc.)
• Strong writing, editing, and communication skills
• Creative and detail-oriented, with the ability to produce visually appealing content

Preferred Qualifications:

• Experience with graphic design tools (Adobe Creative Suite, Canva, etc.)
• Knowledge of influencer marketing or partnerships
• Familiarity with video editing or basic animation