Current Openings at Mr Price Group

Job Description

• Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.                                                              

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                         

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget                         

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring)  reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Qualifications

• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Sales & service management, budgeting, computer literacy, communication skills
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding  

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Job Description

• Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.    

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping. 
• Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.

Risk Management:

• Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.                               

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.          

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• 3 Years' Experience in Retail (Management Experience Advantageous).
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Computer Literate.
• Good Communication Skills
• Understanding of Retail Trade.
• Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.

go to method of application »

Job Description

• Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.                                                              

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                         

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget                         

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring)  reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Qualifications

• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Sales & service management, budgeting, computer literacy, communication skills
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding  

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Job Description

• The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.
• This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.
• The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).      

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party contact.         

What's in it for you? 

• Achieve your targets and enjoy uncapped commission plus incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. 
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs                                                                                                        

Qualifications

• Minimum of Grade 12 (Matric) qualification.
• At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.
• RE5 and FAIS certifications is a strong advantage.
• Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.

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Job Description

• To maximize sales and net profit for the department by sourcing and constructing an appealing product assortment; of distinctive value, at the best price, aligned to the company’s strategic objectives which delights the customer’s in store experience. Ensure accurate product life cycle management throughout the merchant cycle. Constantly manage a multi season view (current, previous and future).

Responsibilities
Current Trade Analysis:

• Analyse the current season’s trade to ensure that it is executed according to plan in order to achieve strategic targets and budget, while optimizing current opportunities in trade and managing stock levels. Review department performance for related period (week, month, floor set) for all KPI's.

Seasonal Post Mortem Analysis:

• Analyse the accuracy of previous strategic plans and current trade, to draw lessons and then apply the lessons going forward to next seasonal strategy in order to effectively engage in pre-season preparation.

Seasonal Strategy:

• Development of seasonal strategy that ties into the annual strategy for Sheet Street for each department that drives market share, based on post mortem analysis, trend input and market analysis, at a department and brand level in order to make product calls, define the sub-categories, build categories and identify the pricing in line with targeted KPI’s in collaboration with planner.

Assorting, Product Development, Booking and Supplier Relations:

• Compile a product assortment according using a technical and strategic approach of assorting products that drive future trends while meeting required historical analysis for our customer in line with approved seasonal strategy. Sourcing samples to ensure that product is approved in order to book products with the supplier.

Seasonal Review/ Window:

• Prepare samples (using samples for review utilizing product development, retail and overseas suppliers and mock up samples) to gain approval for execution.
• Negotiate and confirm cost prices with suppliers in order to confirm that all KPI’s, width & depth, PMO & sales targets are aligned with seasonal strategic objectives.

Placing Purchase Orders & Stock Management:

• Complete booking process to ensure that process is fully aligned with production timelines and in store delivery deadlines.
• Confirm purchase orders and any amendments and raise orders raised timeously, taking into account lead times to ensure that the right product is in the right store at the right time.

Qualifications
Education:

• University Degree: Bachelor of Commerce Degree/ textile degree / interior design or related.

Experience:

• Manufacturing experience (advantageous).
• 3+ Years Retail buying experience / Retail Experience.

Knowledge/ Skills:

• Knowledge of Homeware products, Commercial acumen, Quality Standards &Fabrications
• Mathematics Skills
• Negotiation Skills
• Presentation Skills
• Business understanding of the Management of Merchant Cycle, Buying Systems
• Microsoft Office (Word, PowerPoint And Excel)

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Job Description

• Responsible for the coordination, logistics and administration of business needs for the Skills Development portfolio through effective collaboration and stakeholder engagement.
• Assist the Program manager to ensure the delivery of strategic and operational Skills Development objectives.

Responsibilities
Administration and Coordination

• Provide overall administrative, logistical and operational support to the assigned Projects and Programmes (e.g. learnerships/bursaries)
• Plan & maintain Skills Dev training calendar to ensure L & D training schedule aligns with business needs.
• Assist in the vendor/supplier onboarding process.
• Collation of information for Training Committee meetings
• Assist with Pivotal grant applications
• Responsible for uploading, updating & maintaining of learner records on LMS and HR systems.
• Responsible for setting up of meetings and training sessions.          

Project Delivery and Support

• Responsible for learner intakes for relevant programmes and delivery of programmes.
• Responsible for the administration and coordination of learners for relevant programmes, inductions, check-ins.
• Responsible for coordination and delivery of relevant marketing and communication for skills development – e.g. Learnership feedback reports to Stakeholders, e-mailers, videos etc.
• Provide support for Skills Dev queries in the absence of the Skills Dev Manager.
• Planning, administration and coordination of relevant skills dev events (e.g. graduations and skills dev workshops).

Financial Administration

• Verification and processing of payments to ensure suppliers are paid timeously.
• Capturing and generating relevant reports for tracking of payments and invoices.
• Support the planning and tracking of the overall Skills Dev budget process.
• Support tracking and administration of skills levies for South Africa and foreign countries and flag inconsistencies and concerns.

Reporting and Research

• Assist in research for specific projects, service providers, and/or content to support SD Manager on the delivery of learning solutions.
• Assist in compiling and preparing relevant reports for approval/submission including annual and half year compliance reporting.
• Assist with adhoc collation and distribution of reports, including learner stats and confidential assessment feedback.
• Monthly learnership reporting to divisions
• Information gathering for board, half-year and annual reports.
• Pulling data for specific skills development reports
• Plan, execute and analysis of scheduled and unscheduled surveys."             

Stakeholder Engagement

• Liaise and maintain relationships with various internal/external stakeholders as well as delegates in order to support the learning experience.
• Act as a point of contact to provide support to vendors, internal stakeholders & delegates for skills dev portfolio queries.
• Assist in all stakeholder engagements including presentations required by the SD manager and Group Head of Learning. 

Qualifications

• HR related bachelors degree
• More than 3 years of experience in a similar role

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Job Description

• As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What’s in it for you….

• Achieve your targets and enjoy incentives. 
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications
Education 

• Grade 12 

Experience

• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
• Problem-Solving - quickly identifying issues and providing effective solutions 
• Attention to detail - ensuring accuracy in customer information and account setup processes 

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Job Description

• Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Responsibilities
Sales & Customer Experience Management:

• Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.
• Meet customer service standards and achieve sales targets. This includes new account/membership targets.                             
• Maintain floor housekeeping and visual merchandise standards. 

Team Management:

• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
• Provide ongoing coaching & mentoring to enable and up-skill store associates.

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.

Risk Management:

• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.)
• Ensure and enforce overall compliance to policies and procedures.  

Qualifications

• Grade 12.
• 2 to 3 years' experience in retail supervisory capacity.
• Knowledge on sales & service management.
• Proficiency in MS Office.
• Effective Communication skills.
• Business understanding of retail trade, brand, customer & product.

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Job Description

• Join our dynamic team to install, configure, and maintain LAN and WAN networks, including wireless LAN, telephony, and unified communication solutions.

Responsibilities

• Network Implementation & Management: Install, configure, test, and maintain LAN and WAN networking, switching, routing, and wireless systems.
• Edge Security: Install, configure, test, and maintain edge security devices.
• Voice Systems: Install, configure, and maintain voice systems.
• Reporting: Report on network performance according to predefined metrics.
• Improvements and Implementations: Manage and report on new implementations, lifecycle management, patch management, optimization, and improvement initiatives to enhance the network environment. Maintain and improve security standards and deploy automation of networking configurations and tasks to reduce human error.
• Monitoring & Maintenance: Perform regular network health checks, resolve issues proactively, and utilize available monitoring tools to maintain the highest network performance standards. 
• Support: Provide 2nd level support and troubleshooting to relevant business stakeholders and engage with vendors for troubleshooting.
• Systems Knowledge: Maintain a good knowledge of the various systems and server architecture deployed in the business.

Qualifications

• Diploma or Degree in IT, or minimum CCNP-level network qualifications.
• 3-5 years experience in a hands-on network engineering role.
• Proficiency in Routing & Switching Protocols (including OSPF and BGP), network security controls and zero trust networking, IP voice, and WLAN.
• Strong problem-solving skills, governance & compliance knowledge, and disaster recovery planning experience.
• Experience with Cisco (Nexus, Catalyst and Meraki), HPE Aruba and Palo Alto hardware advantageous.