Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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Job Purpose
- Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.
Responsibilities
Application Software Development
- Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
Improvement / Innovation
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.
Applications Software Maintenance
- Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.
Testing IT Performance
- Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
Information Security
- Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
Organisational Capability Building
- Provide coaching to team members to develop their skills.
Operational Compliance
- Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Application Software Roadmap
- Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)
Experience
- 4 or more years experience using relevant programming languages or technologies (Essential)
- Previous experience in a financial services environment (Advantageous).
Deadline:25th August,2025
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Job Purpose
- Use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency. The primary role is to turn data into knowledge to enable and improve key business processes.
Responsibilities
Insights and Reporting
- Prepare and coordinate the completion of various data and analytics reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
Solutions Analysis
- Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Contribute to development of existing and new applications and processes by analysing and identifying areas for modification and improvement.
Data Collection and Analysis
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
Needs Assessment
- Explore issues or needs, establishing potential causes and barriers as well as related issues.
Data Management
- Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.
Stakeholder Engagement
- Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
Business Requirements Identification
- Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
Building Capability
- Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
Organisational Capability Building
- Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential. Provide coaching to team members to develop their skills.
Education
- Bachelor’s degree in Business Management, Statistics, Economics, Informatics, Computer Science or similar (bachelor degree requirement might be waived with proven specialised training/certifications) (Essential); Majoring in Statistics or Data Science (Advantageous)
Experience
- 3 or more years of proven business analysis or related experience (Essential);
- Experience and knowledge of the financial insurance industry (Advantageous).
Deadline:19th August,2025
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Job Purpose
- Lead a team of Customer Service Consultants to ensure effective delivery of service to all levels of client interactions. Ensure the effective quality capture of the first notification of claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.
Responsibilities
Customer Service
- Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
Leadership and Direction
- Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
Performance Management & Compliance
- Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
- Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Operations Management
- Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims. Monitor service levels of Service Consultants to ensure effective service delivery.
- Ensure required level of service to clients is adhered to. Ensure Service Consultants focus on first notification of loss and queries.
- Handle small and quick settlement claims from the inbound call centre operations.
Data Collection & Analysis
- Collate and analyze data using pre-set tools, methods and formats. Involves working independently. This may involve identifying trends regarding the customer experience.
Customer Relationship Management (Internal & External)
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.
- Help senior colleagues manage internal client and customer relationships by using relevant client systems.
Correspondence & Administration
- Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
- Prepare tailored letters, email, minutes of meetings and reports for approval by more senior colleagues or a senior executive.
- Respond to escalated requests using telephonic conversation or emails (internal and external).
Improvement / Innovation
- Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Deadline:18th August,2025
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Job Purpose
- Obtain information from insured or designated persons for the purpose of validating claims using all resources available.
Responsibilities
Customer Management (Internal)
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
Work Scheduling and operational compliance
- Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails (internal and external).
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
- Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
- Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional
Education
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)
Deadline:18th August,2025
go to method of application »
Job Purpose
- Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.
Responsibilities
Application Software Development
- Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
Improvement / Innovation
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.
Applications Software Maintenance
- Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.
Testing IT Performance
- Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
Information Security
- Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
Organisational Capability Building
- Provide coaching to team members to develop their skills.
Operational Compliance
- Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Application Software Roadmap
- Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)
Experience
- 4 or more years experience using relevant programming languages or technologies (Essential)
- Previous experience in a financial services environment (Advantageous).
Deadline:31st October,2025
Method of Application
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