Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
- Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements |
- Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and
- providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
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Job Summary
- To develop tactical strategy and delivery plans, integrate practice formulation and to ensure operational implementation and adaption across multiple practices i.t.o. sales and distribution methodology, governance and delivery objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.
Job Description
- Regional Product Specialist – Payment Acceptance
Position Summary:
- The Regional Product Specialist for Payment Acceptance is responsible for supporting regional bankers and driving the growth of merchant acquiring solutions within their assigned region. Reporting to the Regional Manager, the specialist will play a pivotal role in promoting and enabling the bank’s payment acceptance products, ensuring strategic alignment, and driving sales and product adoption. The role requires close collaboration with bankers and segment heads to develop tailored solutions, identify opportunities, and ensure successful execution of sales strategies.
Key Responsibilities:
Sales Enablement & Collaboration:
- Work closely with bankers to enable and support them in driving merchant acquiring sales, particularly for simple sales.
- Act as a key resource for complex sales engagements, providing in-depth product knowledge and expertise.
- Collaborate with regional segment heads and bankers to identify opportunities and execute joint sales strategies.
- Support bankers in achieving sales targets through regular training, coaching, and knowledge-sharing sessions.
Product Advocacy & Innovation:
- Act as a champion for payment acceptance solutions, driving the adoption of new products and services in the market.
- Support the implementation of new product innovations and payment modernization initiatives.
- Provide insights and feedback on market trends, customer needs, and competitive offerings to inform product development and strategy.
Client Engagement & Solutioning:
- Engage with clients to understand their payment needs and develop tailored solutions that align with their business objectives.
- Participate in high-level client conversations and complex sales engagements to drive product adoption and satisfaction.
- Build and maintain strong relationships with key clients and stakeholders within the region.
Campaigns & Reporting:
- Drive regional campaigns and initiatives focused on new customer acquisition, cross-selling, and upselling value-added services (VAS).
- Track and analyze sales activities, performance metrics, and campaign outcomes to provide insights and recommendations.
- Provide regular feedback and reports to the Regional Manager and banking teams on sales performance and opportunities.
Knowledge Transfer & Training:
- Develop and deliver training programs and workshops for bankers to enhance their knowledge of payment acceptance solutions.
- Support bankers with tools, resources, and information to drive independent sales performance.
- Act as a subject matter expert, providing ongoing support and guidance to bankers and regional teams.
Risk & Compliance:
- Ensure all sales activities and solutions comply with regulatory requirements and risk management policies.
- Identify potential risks and work with internal teams to implement mitigation strategies.
Key Competencies:
- Strong sales and product knowledge in merchant acquiring and payments.
- Excellent collaboration and relationship management skills.
- Strategic thinking and ability to execute on regional initiatives.
- Strong communication, presentation, and training skills.
- Analytical and data-driven approach to decision-making.
- Knowledge of market trends, customer needs, and competitive landscape.
Qualifications & Experience:
- Bachelor’s degree in Business, Finance, or related field.
- 5+ years of experience in merchant acquiring, payments, or financial services.
- Experience working with sales teams and driving product adoption.
- Proven track record of achieving sales targets and supporting strategic initiatives.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide and interpret financial information to all stakeholders of the business for informed decision making.
Job Description
Key Accountabilities
BA610 reporting:
- Build out and maintain an automated reconciliation process for all 10 ARO entities
- Assist in defining and mapping out the end to end process
- Assist with the development testing and transfer to production environment of system and business changes as required from time to time
- Supporting the reconciliations for the entities including mapping tables that will require monthly updates
- Execute ad-hoc queries on a daily basis that are dependent on external and internal requirements and vary considerably throughout the year
- Review of the Liquidity reconciliation process to assess how to achieve alignment with IRRBB
- Data remediation and process remediation to reduce and eliminate RAFDA’s across the entities
- Involvement in SAP retro fit reviews and updates to mapping tables
- Collaborate with data and finance functions to ensure compliance with the relevant audit requirements around data retention, procedure manuals and control environment
- Perform all other duties as reasonably assigned
Accountability: Stakeholder management
- Establish strong working relationships with ARO Finance, Treasury and Technology Enablement stakeholders.
- A central point of contract for ARO BA610 Balance Sheet reconciliation related matters
- Partner with various ARO and Group stakeholders to identify data quality issues and effect or enhance controls to ensure accurate reporting of balance sheet for liquidity and interest rate risk metrics.
Role/Person Specification
Qualifications and experience:
- B-degree in Finance/Quantitative/Data Science (NQF level no.6)
- Relevant regulatory reporting and technical experience is preferred
Knowledge and skills:
- Analytical skills
- Self-driven and good interpersonal skills
- Deadline driven and ability to work well under pressure
- Proficient in PowerBI, Qlikview, Excel, Powerpoint
Competencies:
- Attention to detail
- Adapting and responding to change
- Strong communication to internal and external stakeholders
- Exposure QlikView and Advanced Excel formulas
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- The Data Governance Officer must ensure that Data capabilities and controls are defined, applied, implemented and adhered to and aligned to the applicable regulatory requirements (Policy, Standards, Frameworks, Processes and Procedures). Support the Data Office and Relationship Banking Business Units.
Job Description
Key Accountabilities:
- Assist to implement and govern Policy and Supporting Standards control requirements
- Monitor progress on the embedment of the Policy and Standards
- Escalate non-compliance to controls
- Compile reports to report and monitor progress on implementation and embedment of control requirements
Support and Guidance:
- Be an active and influential member of Data Forums
- Assist to implement Absa’s Data Management and Data Governance requirements
- Encourage an organisational Data culture within the Business
- Support stakeholders with Data objectives and requirements
- Continue with pro-active stakeholder engagement and involvement to understand Business’s and Functions Data challenges
Policy, Standards, Frameworks, Processes and Procedures
- Assist to implement the Data Management Policy and Standards
- Drive the embedment of the Data Management Policy and Standards
- Assist to perform a GAP assessment on controls as stipulated in the Policy and Standards
- Provide guidance to Business Areas and Functions wrt to the GAP assessment and control GAPS identified for the Road to Satisfactory (RTS)
- Drive the DWB (Dispensation, Waiver and Breach) process with Business and Functions
- Assist to review, update and enhance (where applicable) the Policy, Standards and processes
Regulatory and Legislative Governance
- Consider the impact of legislation and regulation relating to Data Management and Data Governance
- Monitor and ensure that the necessary data and information functions, in relation to the carrying out of statutory requirements are undertaken
- Ensure and promote the effective and appropriate / legal use of data and information
Monitoring
- Be an active member of the Business Areas and Functions Data Forums / Committees or Councils
- Monitor Data and Change Requests raised
- Monitor Dispensations, Waiver and Breaches according to plan and results
- For monitoring requirements reports must be provided to the Head of Data
- Communication, Training, Awareness and Change Management
- Promote Data Management and Data Governance through any Committees, Forums, Programmes and Groups
- Align and liaise with other Governance Committees, Forums and Working Groups on issues
- Assist with the communications for Data awareness
- Support with Data training initiatives
Reporting
- Report on DWB’s completed for ineffective controls
- Assist with the completion of the Data Management and Data Governance Roadmaps for reporting
- Report ineffective controls at the relevant Forums / Committees
- Report on Data and Change Request raised
Self-Development and Growth
- Encourage frequent knowledge sharing between team members
- Grow own knowledge and understanding by staying abreast of knowledge and skills relevant to the level and area of work
- Improve skills to engage with Subject Matter Experts (SME’s) on specific subjects
Additional Requirements
- Min 5 years experience
- 3 years’ Customer Relationship experience
- 2 years’ experience in Compliance, Risk and Data Management fields
- 1 years’ experience in Data Management capabilities (e.g. DAMA advantage)
- Banking experience advantage
Education
- National Diplomas and Advanced Certificates: Banking, National Diplomas and Advanced Certificates: Business Management, National Diplomas and Advanced Certificates: Information Technology, National Diplomas and Advanced Certificates: Risk Management
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
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Job Summary
- To provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.
Job Description
- Business Support: Assist team members with preparation, proposals and execution of opportunities in the respective product area. Conduct analysis on the specific product area to provide insight to team members | Compliance and Risk Management: Fulfil all activities in adherence to relevant control processes and quality standards | Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures | : | : | : | : | :
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management.
- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- Leverage deep data science expertise in advanced statistics, data wrangling, data mining, data analysis, feature engineering &predictive modeling, storytelling, distributed computing & data visualisation, machine learning tools & data intuition to define, build, operationalize & continuously improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business.
Job Description
Data Science
- Participate in design thinking processes to determine & confirm hypotheses and priority questions / data challenges & related metrics to be solved for
- Translate business questions to be solved into data requirements & define a data solutions to deliver against these requirements
- Proactively partner with the data engineering team to refine the data requirements deliver raw data to Data Science teams for interpretation & analysis
- Design fit for purpose data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes
- Use advanced data science skills to mine & interpret data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering & predictive modeling, distributed computing, machine learning tools & data intuition
- Analyse & interpret complex data sets
- Apply quality assurance frameworks to test model & analysis techniques (e.g. algorithms, models) & overall data quality
- Apply the testing frameworks to monitor and analyse model performance & data integrity on all data assignments
- Produce business insights and recommendations based on data analysis & modeling concluded & where relevant with knowledge and experience of e.g. Java, Scala, Python, Hadoop, Apache Spark & Kafka
- Use storytelling and data visualization techniques to maximize impact & deliver a user friendly product to business
- Contribute to the consolidation of data solutions into viable end products (in the language of business) that can be leveraged on an ongoing basis e.g. dashboards, reports etc.
- Present data analysis (trends, insights, forecasts) & findings to business & show tangible business impact to be derived from the data science process
- Facilitate peer reviews & feedback on data solutions
- Refine data analysis based on business & peer reviews
- Contribute to the assessments of the effectiveness and accuracy of new data sources & data gathering techniques
- Promote data literacy with your business stakeholders by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided
- Stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data
Accountability: Risk & Governance
- Identify data risks and mitigate these (pre, during & post solution deployment / data delivery)
- Create business cases & solution specifications for various governance processes (if required)
- Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) for specific data solutions
- Contribute to risk, governance, compliance & broader regulatory processes as a data science expert (if & when required)
Accountability: People
- Coach & mentor other data scientists
- Conduct peer reviews, testing, problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organized, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
- People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
Method of Application
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