Current Opportunities at Absa Group Limited (Absa)

Job Summary

• To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.

Job Description

Accountability: Journals/Switching

• Receive instructions from Business Units and Stakeholders to capture and approve requests from clients via generic e-mail address.
• Verify that the requests are authorised according to the current Mandate 2
• Check the completeness of the request (account number, account name etc)
• Complete workflow register of all work received.  Daily spot-checks to perform weekly signoff by Team Leader.
• Maintain an effective system of distribution, recording and monitoring of daily workload and submission of all management information on a daily, weekly and monthly basis.
• Execute instructions of all incoming work received from different Branches and Stakeholders.
• Draw an end of day reconciliation which must balance with the total amount approved for the day for all journals processed.
• Check data on compliant letter provided to service providers to ensure accuracy of information.
• Diligent follow-ups with service providers to ensure that client requests are honoured

Accountability: Adherence to Administration.

• Investigate and resolve Unclaimed Funds enquiries and claims payout as per Service Level agreement with various stakeholders  Undertake and adhere to all compliance, business rules and regulations applicable to the role.
• Recommend solutions to minimise identified common trends that could be a risk to the organisation.
• Make sure that processes are adding value, eliminate waste and initiate changes to business processes and /or procedures to ensure compliance, eliminate risk and improve cost effectivness.
• Extract reports, analyse trends and recommend possible solutions.
• Co-ordinate and monitor quality assurance, quantity, productivity and service delivery within the SLA’s with the relevant business partners and ensure controls and measurements are in place to eliminate interest claims, losses and complaints.

Accountability: Effective and efficiencies within environment:

• Responsible to actively contribute to any process efficiencies that can be made on a continuous basis by being involved in problem solving sessions were processes are questioned and revisited.
• Revise own duties within department and suggest any improvements that can be made within the department within the laid down policies and procedures without placing BSSA at risk.
• Responsible to live the LEAN culture on a daily basis and to be aware of any one point lessons and or Kaizens within the environment by exercising the 5S principals within your work daily.
• Responsible to capture accurately own stats daily on Real Time Management (RTM) 3 and ensure that information captured corresponds to workload received.

Accountability: Customer Service

• Enhance the ABSA image by delivering superior client service to all potential and existing clients.
• Record and finalize any queries/complaints received within the service level agreement with stakeholders in query log and report any trend to you direct Line manager.
• Respect client confidentiality at all times and do not share any sensitive client information with any unauthorised third parties as per information Securities Policy.
• Embrace change in such a way that ABSA and its clients are always placed as the utmost important factor in any decision.
• Comply with all compliance/ legislation for example:

Code of Banking practise.

• Adhere to all laid policies and procedures within your environment i.e The Barclays Way.
• Positively Live the Barclays Values Role / Person Specification Education and Experience Required
• NQF level 4: Grade 12 minimum Knowledge & Skills:
• At least 1 year Banking experience
• Ability to drive own performance  Communication skills – Verbal  Communications skills – Written  Ability to work under pressure
• PC Literatered

Education and Experience Required

• NQF level 4: Grade 12 minimum Knowledge & Skills:
• At least 1 year Banking experience
• Ability to drive own performance
• Communication skills – Verbal
• Communications skills – Written
• Ability to work under pressure
• PC Literatered

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist product development expertise.

Job Description

Product Innovation:

• Undertake market analysis to determine product/market share opportunities.
• Build product improvement and innovation pipeline inline with opportunities identified

Product Change:

• Plan and manage on-going product Investments, activities and changes

Stakeholder Management:

• Build and maintain effective stakeholder relationships within the industry and within bank to ensure the unit is successfully positioned to manage risks and expectations

Product Performance:

• Manage and monitor product essentials such as but not limited to profitability, sales volumes etc

Risk and Control:

• Ensure that required Regulatory/Compliance requirements for products are in place and understood by all.
• Will require detail understanding of Regulatory environment relating to the product 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Role profile not received: Please contact your People Function business partner

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required

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Job Summary

• To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description

Customer Experience:

• Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.

Deal Facilitation :

• Handle all customer interactions professionally and efficiently

Contract Administration:

• Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• ARO Technology - Senior System Analyst (AVP)

Job Description

Risk and Control objective:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Overall job purpose :

• Work as part of the Cards and ATM’s Technology, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize systems requirements. Translate & document business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes.

Key accountabilities​:

Analysis (including Business Case)

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration . 
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing.

Role/Person specification:

Education and experience required

• 6-8 years business & systems analysis experience
• 6-8 years Experience in working with multidisciplinary teams
• Experience in Agile Methodology & working embedded within an Agile team / teams
• Degree or Diploma in computer science, commerce or business administration
• Information Systems Analyst certification from Institute for the Certification of Computing Professionals, expert level.
• Banking domain (Cards and Payments) experience, preferred.
• Expertise in Systems Design & Integration
• Testing Certification (preferred)
• Expertise in System analysis
• Expertise in Systems & integration design

Knowledge & Skills: (Maximum of 6)

Competencies: (Maximum of 8 competencies)

• Excellent communication and analytical skills

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

• Perform quarterly risk and control assessments, front to back for allocated business 
• Stakeholder Management: Maintain professional relationship with stakeholders  
• Development of Technical and Product Knowledge: Proactively increase technical skills through active research
• Projects: Execute allocated projects  timeously.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

LISP AIMS :

• 2 years experience in Linked Investments environment to deliver administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs)

Job Description

LISP AIMS :

• 2 years experience in Linked Investments environment to deliver administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Administrative Activities:

• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Quality Assurance:

• Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production

Meeting deadlines:

• Completes tasks timeously.

Education

• National Diplomas and Advanced Certificates: Office Administration (Required)