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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
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Job Description
- Implements a program of technology projects to ensure that program goals are accomplished
- Research new technology being used in the financial sector
- Develop prototype systems on which to test and prove the new technology
- Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
- Maintain and share a knowledge base of financial technology, trends and news for the group
- Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
- Participate with the broader community in the development of a blockchain platform for financial systems
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Job Description
- To execute fraud risk management processes to guide and assist business identifying and analysing risk incidences threatening the assets, earning capacity and success.
- Active participation in specialist practice forums to share information and insights across the business.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Work with business stakeholders to ensure efficient and effective fraud risk solutions.
- Analyse existing fraud data using statistics to evaluate fraud occurrences and make recommendations to reduce future incidences through improved prevention and detection measures.
- Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
- Delivery of preliminary risk investigations and processing of all identified risks by participate in research and development of risk assessments.
- Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
- Propose and implement new and improved models and methodologies by maintaining and developing risk policies and procedures including development of contingency plans to deal with emergencies.
- Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the business.
- Manage personal development to increase own skills and competencies.
- Maintain expert knowledge on relevant legislative amendments, industry best practice and provision of proactive advice and solutions to relevant stakeholders.
- Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
- Be involved with implementing and managing risk mitigation programs as directed from time to time by management.
- Ensure policies and procedures meet the business and risk requirements.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Qualification and Experience
- Bcom Risk Management or Similar
- 1-2 Years Experience in a Fraud Environment
- Prior Experience in Acquiring (Preferred)
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Job Description
- Responsible for providing the direction and managing the creative process of a specialist team.
Hello Future Product Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Are you someone who can:
- Oversee the creation and development of new insurance products tailored for insurance partnerships, including conducting market research, designing products, and formulating pricing strategies.
- Setup joint ventures with partners to create new distribution channels.
- Structure and understand cell captive arrangements.
- Ensure all products adhere to relevant regulations and standards by collaborating closely with legal and compliance teams to navigate the regulatory environment.
- Work with risk management teams to evaluate and mitigate risks associated with the products, including establishing underwriting guidelines and monitoring product performance.
- Interact with various stakeholders, such as cell owners, brokers, and reinsurers, to ensure products meet their needs and expectations.
- Monitor the performance of insurance products, analyse data, and make necessary adjustments to enhance profitability and customer satisfaction.
- Contribute to the overall strategy of the cell captives’ team by identifying market opportunities and developing plans to leverage them.
- Lead and mentor a team of product managers and other professionals, fostering a collaborative and innovative work environment.
You will be an ideal candidate if
You have one of the following qualifications:
- Qualified or nearly qualified actuary
- Charted Accountant
- Engineering, mathematics or statistical degree
- You have experience within the cell captive environment working for one of the large cell captive insurers
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Project Management: Expertise in managing projects to guide product development from initial concept to final launch.
- Negotiation Skills: Excellent negotiation abilities to handle relationships with brokers, reinsurers, and other key stakeholders.
- Strategic Thinking: Capability to think strategically and ensure product development aligns with business objectives.
- Innovation: Creative approach to developing unique insurance products that fulfil market demands.
- Attention to Detail: Exceptional accuracy and meticulousness in product design and documentation.
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
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Job Description
Hello Future Project Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Compile reports that track progress and guide business to make informed decisions
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Create Project Plans through collaborating with Team Members
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
- Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
You will be an ideal candidate if you:
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Project management certification
- Additional Knowledge - SME in relevant function/field
- Experience - 7 to10 years project management experience
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
You can be a match if you have:
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
- Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
Hello Future Cloud Engineer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
- To perform technological duties associated with cloud computing, including development, planning, management, maintenance and support
- Building new infrastructure on AWS and Azure
- Atending to requests and incidents on the environment
- Working closely with architects in the team
Key Responsibilities:
- Information Technology Functional Expertise, Knowledge and Skills
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
- Prevent wastage and identify process improvements to contain and reduce costs
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and review outputs
- System Engineer Efficiencies and Research
- Cloud Engineer Technical Support
- Cost Efficient Cloud Solutions
We can be a match if you are:
- Able to work independent
- Self starter and able to run with tasks on their own
- Have over 5 years expereince in similar role
- Certification in AWS will be beneficial
- The ideal candidate must have extensive experience in DevOps, Technical Support and Technical advise
- This role will require someone to work standby and overtime
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- The specification, product selection and design of infrastructure components to implement a system architecture.
- Drive business profitability in the context of cost management through Information technology solutions.
Hello Future Systems Architect.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You are a candidate we can work with if you have:
- IT related Degree or Diploma or have a degree computer science, information systems, software engineering or BEng
- 7+ years' experience in Systems Architecture
- 10 years plus IT experience
- Previous programming experience/knowledge of programming principles necessary
Additional Requirements
- Solid design skills
- Experienced in the following technologies: Java, MS SQL, Angular, Javascript, DevOPs and Springboot.
- Experience in Cumunda is beneficial
- TOGAF Certificate
- Development background in Java
- Involvement in automated deployments would be an advantage
- Good knowledge of infrastructure; data and applications
- Togaf and/or Zachman certificate would be an advantage
- Knowledge of Test-Driven Development
Are you someone who can
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Develop and implement differentiated service models for client segments.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Liaise and communicate the system requirements to the necessary audiences e.g., testers, developers, business analysts
- Provide infrastructure components that are used by all the domains within the architecture by providing a generalist view of technologies, both current and cutting edge; and deliver enterprise standards, assist with architecture specifications, development, and integration
- Monitor changes in legislation, regulations, initiatives, and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
- Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement by analyzing technology industry and market trends and determine their potential impact on the enterprise.
- Document necessary technical architecture design and analysis work, possibly including project postmortem documentation and metric collection and deliver enterprise standards by assisting with architecture specifications, development, and integration
- Consult on application or infrastructure development projects to fit systems or infrastructure to the technical architecture and identify when it is necessary to modify the technical architecture to accommodate project needs.
- Explore ways to constantly improve quality of existing services, processes, and systems to be more efficient
- Define the principles that guide technology decisions for the enterprise by assisting with designing the governance activities associated with ensuring Technology Architecture compliance
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Hello, future Data Scientist II
Role Purpose
- This role is within the FNB Retail Data and Analytics Office. We support the business through the development of predictive and prescriptive analytics to understand open market and customer behavior. Ensuring business value through the optimization of processes, campaigns and utilization of data, to support the business growth targets as well as the customer’s experience.
Are you someone who:
- Has end to end Model development experience as well as, monitoring and optimization of existing models.
- Has experience with disparate data and identifying unique data patterns for deep analysis and feature creation.
- Understands how to work with big data and transform data to be suited for analytical insights.
- Has strong technical skills with strong coding proficiency in SQL, MS Python, R
- Hard working individual that can work well under pressure.
- Able to translate business requirements into tangible, creative solutions.
- Has A/B Testing methodology background to measure uplift and improve KPIs.
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action. Always being engaged.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
- A team player – you believe in the power of teams, building and leveraging your networks.
- Emotionally intelligent – you are able to connect with people to build trust.
Qualifications and Experience
- Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
- Preferred Qualification: Honours Degree or Equivalent
- Experience: A minimum of 3 years' relevant experience within Data Analytics or CVM Analytics within the Financial Services or Banking sector.
- End to end Model development experience (predictive and prescriptive analytics), scenario analysis
- Decision science and testing methodologies
- Strong coding proficiency data tools (SQL, SAS, Python)
- Able to work with Big Data, Teradata
- Prior stakeholder engagement experience
- Presentation skills to variety of business stakeholders
- Propensity for AI and Machine learning
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Job Description
- To manage the design, development and implementation of all the applications deployed in the Business
Hello, future Test Analyst Team Lead
- This role is within FNB Connect and Service Provider Technology and will be responsible for leading a team of Test analysts to ensure the quality and reliability of software applications. This role involves designing test strategies, test plans, overseeing execution, and collaborating with development teams to identify and resolve defects. The Test Analyst Team Lead will also mentor team members, establish best practices, and drive continuous improvement in testing processes.
- As a Test Analyst Team Lead you will have the autonomy to initiate your own work and that of others to achieve key objectives, and make decisions, which influence the success of projects and team objectives. Furthermore, the role will provide exposure to an extensive range/variety of complex technical and/or professional work activities, which requires the application of fundamental principles in a wide and often unpredictable range of contexts.
Key Responsibilities
- Analyze detailed business requirements specifications (BRS) to develop testing strategies, test plans, scripts that reduce the risk of system outages and identify system defects.
- Manage the administration of testing scripts (including integration, system, Api, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.
- Prepare and submit detailed test reports to describe testing outcomes and assist developers in the removal of defects.
- Improve software quality by advancing application development capability through the development of skills, processes and tools used to design build and test systems.
- Maintain the information, technology, communication and quality management of policies and processes that drive improvements in performance and customer satisfaction.
- Test processes for compliance against documented standards and provide input to improvement programs that enhance the quality of services to the business.
- Lead and manage a team of Test analysts, providing guidance and support.
- Identify, document, and track software defects, working closely with developers to resolve issues.
- Collaborate with cross-functional teams, including Developers, Business analysts, and Project managers.
- Monitor team performance and drive continuous improvement initiatives.
- Train and mentor junior Test analysts to enhance their skills and knowledge.
- Report on test progress, quality metrics, and risk assessments to stakeholders.
- Inspire and motivate the team, provide direction and manage performance.
- Guide, support, coach, educate and mentor team members.
- Review the work and proposals of team members in the role’s areas of specialisation and accountability.
- Encourage team to work collaboratively to contribute to achieving the team’s business outcome.
- Contribute to program/project quality.
- The role is fully responsible for meeting allocated objectives. To achieve these objectives the role has the autonomy to initiate their own work and that of others, with a significant role in the assignment of tasks and/or responsibilities. Influences team and specialist peers internally.
- Participates in internal and external activities related to own specialty.
- Makes decisions, which influence the success of projects and team objectives.
- The role performs an extensive range and variety of complex technical and/or professional work activities, including work, Role Description which requires the application of fundamental principles in a wide and often unpredictable range of contexts.
- Makes decisions, which take into account the relationship between own specialty and wider customer/organizational requirements.
Qualifications and Experience
- Qualification: A bachelor's degree in computer science, Information Technology, or a related field.
- Experience: A minimum of 5 - 7 years relevant experience in Software testing, with at least 3 years' experience in a leadership role.
- Have working knowledge and understanding of the Software development life cycle (SDLC) and Testing methodologies (Agile, Waterfall, etc.).
- A minimum of 3 years' hands-on experience with API testing tools (e.g., Postman, SoapUI, RestAssured).
- Has 3 years of experience with Test management tools (e.g., JIRA, TestRail, HP ALM).
- Has a minimum of 2 years' experience with Test automation tools (e.g., Selenium, JUnit, TestNG) is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Ability to work in a fast-paced and dynamic environment.
- Proven experience in mentoring and coaching team members.
- Has 2 years' experience with CI/CD pipelines and DevOps practices.
- Has 2 years of experience in performance and security testing.
Preferred Skills
- ISTQB certification or equivalent.
- Familiarity with programming/scripting languages (e.g., Java, Python, SQL).
- Hands-on experience in API automation frameworks.
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Job Description
- To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
Hello, future Data Engineer II
- We are looking for an experienced Data Engineer II with deep knowledge and experience in Master Data Management (MDM) to design, build, and maintain robust MDM solutions that support enterprise-wide data governance and data quality initiatives. The ideal candidate will be proficient in Informatica, strong in SQL development, and have a proven history of delivering end-to-end MDM implementations.
- This role requires a deep understanding of the data development lifecycle, data modeling, and MDM best practices to ensure trusted, high-quality master data across critical business domains.
Key Responsibilities
MDM Solution Design & Implementation
- Design and implement end-to-end MDM solutions using Informatica MDM and other related tools.
- Develop Data pipelines, ETL processes, and integration workflows to support the ingestion, cleansing, and distribution of master data.
- Define and implement match/merge rules, survivorship logic, and hierarchy management strategies.
- Collaborate with Data architects to design scalable MDM data models and reference data structures.
- Experience with using API’s (e.g. SIF)
- Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements
- Assist with gap analysis and business cases including cost and effort analysis.
- Participate in Architecture forum (as and when required).
- Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
Data Development Lifecycle
- Contribute to all phases of the Data development lifecycle, including data profiling, ingestion, transformation, testing, deployment, and monitoring.
- Ensure Data engineering practices follow governance, security, and compliance standards.
- Maintain and optimize data integration frameworks across source systems, MDM platforms, and downstream consumers.
- Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
Data Governance & Stewardship Support
- Work closely with Data Stewards, Governance Leads, and Business Stakeholders to support data quality initiatives.
- Implement data validation, cleansing, and exception handling mechanisms.
- Support the creation and maintenance of data lineage documentation, metadata repositories, and data quality scorecards.
Performance Optimization & Maintenance
- Monitor and tune MDM performance, scalability, and reliability.
- Troubleshoot and resolve issues related to data loads, data quality, and system integration.
- Maintain technical documentation and follow DevOps/CI-CD practices for MDM releases.
Minimum Requirements
- Qualification: A relevant bachelor's degree in Data Engineering, Data Science and/or Information management
- Experience: A minimum of 5 years relevant experience as a Data Engineer or MDM Developer in enterprise environments.
- Hands-on experience with Informatica MDM Suite.
- Strong proficiency in MSSQL, including complex queries, performance tuning, and stored procedures.
- Proven track record of implementing full lifecycle MDM solutions, from requirements to production deployment.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Strong understanding of MDM concepts: golden record creation, data survivorship, data quality, metadata, and stewardship.
- Experience with ETL development (e.g., Informatica PowerCenter, IICS) and integrating MDM with multiple source/target systems.
- Familiarity with data modeling tools and entity relationship modeling for MDM domains (customer, product, vendor, etc.).
- Experience working in Agile environments and tools (e.g., Git, JIRA).
Preferred Qualifications
- Experience with MDM platforms (Informatica Suite, Informatica Cloud, etc.).
- Exposure to Semarchy or other modern MDM tools (Advantageous).
- Familiarity with data privacy, governance frameworks (e.g., DAMA-DMBOK).
- Knowledge of data cataloging, business glossaries, and metadata management tools.
- Scripting capabilities in Python or Shell for automation and orchestration (Advantageous).
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Job Description
- To take technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/modules. Leads projects and takes full responsibility for multiple modules.
- To consult with clients on system requirements, analyse and formulate innovative technical solutions to achieve efficiencies and cost containment based on time, risk process and re-usability of solutions.
Hello Functional Configuration Consultant
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to be innovative.
- Resources to help you with your professional development.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.
You’ll be an ideal candidate if you meet the following requirements:
- BSc Eng, BSc Informatics degree or any other related qualification
- 5+ years’ experience in a functional configuration role or similar
- Extensive experience running JAD sessions and stakeholder management
- Experience writing Use Cases as well as Test Cases
- Strong knowledge of agile methodology
- Experience working on off-the-shelf vendor systems will be highly advantageous
- Previous experience as a Product Owner also highly advantageous.
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Job Description
- To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients
Hello Future Business Manager (various JHB locations)
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Sales Gauteng, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Responsible for portfolio management of 0 to 10 million turnover clients
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Drive customer service delivery goal achievement in line with predefined standards and in support of sales objectives
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
- Manage cost to income to increase profitability and efficiencies for the business
You will be an ideal candidate if you:
- Are FAIS compliant
- Have a minimum of a relevant Business Degree
- Have an RE 5 certificate
- Have 3 - 5 year's relevant banking and sales experience
- Are not an unrehabilitated insolvent
You will have access to:
- An innovative work environment
- Opportunities for personal and professional growth
- Collaborative teams
We can be a match if you are:
- FAIS accredited
- Analytical
- Attention to detail
- Strong communicator
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Job Description
- To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
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Job Description
- Hello Vendor Manager. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Points of Presence, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
- To drive Vendor onboarding and compliance
- To engage with and maintain relationships with vendors and drive delivery from third party suppliers.
Are You Someone Who Can:
- Deliver against operational and cost targets.
- Negotiate pricing and services delivery to obtain the best possible outcome for the Business and ensure cost are controlled
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.·
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members·
- Comply with governance in terms of legislative, policy and audit requirements·
- Vendor onboarding and contracting
- Vendor Compliance on BBBEE, Industry certification
- Monitor billing from vendors, ensuring such billing conforms to agreements and delivery against agreed service levels·
- Analyse vendor capability.
- Dashboard / database / all vendors documents / Information updated monthly. Use procurements central repository system for recording and managing all vendors across a vendor lifecycle.
- Extract reports, dashboards and include in the Monthly reports. Provide a single version on vendors.
- Manage all vendor documents & contracts and request approvals from Business units and communications to all stakeholders & or vendors.
- Identify, control and escalate potential risks that may lead to increased costs.
- Deliver customer experience excellence aligned to Organizational values and service standards.
You Will Be an Ideal Candidate If You Have
- Bachelor’s Degree/BTech (NQF Level 7) in Business Administration, Supply Chain Management, or a related field
- 3 – 5 Years relevant experience
- Over 1 year experience within an Information Technology (IT) environment
- Advanced knowledge of Excel
- Contract background will be advantageous
You will have access to
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are / have
- Analytical
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Strategic Thinking
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Job Description
- To apply loss control processes within the organisation, including the follow up of special investigations and monitoring recovery
Hello Future Claims Assessor Specialist,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are you someone who can:
- Accurately assess, investigate and manage long-term insurance claims including Impairment, Disability, income replacement, death and critical illness claims.
- Ensure that the claims assessment and that the standard of decision is consistent with the company values and philosophy.
- Ensure all risks are mitigated and escalated, this includes the identification of fraudulent activity, policy abuse and pre-existing conditions.
- Provide effective, efficient and professional service to all our customers, advisors and branches, both telephonically and through written correspondence.
- Take ownership of queries and ensuring they are resolved timeously and effectively.
- Ensure adherence to organizational best practice and legislative requirements.
- Teamwork to meet service and quality standards.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
You will be an ideal candidate if you:
- Have a suitable medical qualification (Occupational Therapy, Physiotherapy and or biokineticist)
- At least 3 years’ medical claims assessment experience
- Worked in a Long-term insurance environment.
- Experience in dealing with Ombudsman / escalated queries.
- Nursing background will be advantageous.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
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Job Description
- To facilitate quality delivery and ensure adherence to quality standards across various business segments.
- To ensure implementation of identified quality methodologies and improvement initiatives.
- Facilitate quality delivery across the various teams.
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
- Deploy the quality management tools.
- Provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives.
- Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
Requirements:
- Minimum Matric with experience in a similar role
- Minimum 2-3 years of experience in medical claims processing, quality assurance, or risk assessment
- Experience with retrenchment, disability, life cover, health, and critical illness claims is a strong advantage
- Knowledge of medical insurance policies, claims procedures, and regulatory requirements
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Job Description
- To provide IT expertise and support in accordance with agreed framework of programming standards. To develop, maintain and enhance existing systems as per required specifications and to provide input into programming standards
Hello Java Developer,
- Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
- As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent teams
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
Tech Stack:
- MySQL
- Hibernate and Springboot
- Jenkins
- Docker
- Java 8/11
- CI/CD
- Mavern and Gradle
- GIT
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Job Description
- To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients
- Welcome to FNB Commercial Sales in the Cape Region (Tableview branch/Willowbridge), the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has obtained:
- 2-5 years Credit Management, Relationship Management & Banking experience
- Can manage clients in the 0-10 Million turnover space
- Can strategically & operationally manage & grow a portfolio of high revenue generating clients
- Can enhance/grow business profitability & performance
- 2-5 years Business Banking experience
You will be an ideal candidate if you:
- Have obtained a Finance related Degree
- Have passed the RE5 FAIS exam (Non-negotiable)
- Have 2-3 years Business management, Portfolio management & Sales experience
- The Ideal candidate must be able to work the Cape Town Northern Suburbs
You can have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Sales driven
- Adaptable and curious
- Thrive in collaborative environments
go to method of application »
Job Description
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are you someone who can:
- Control expenditure and identify process improvements to contain and reduce costs.
- Configure, install, and test relevant system software on mainframe systems and d stribution platforms to support end user requirements.
- Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery.
- Participate in planned activities that are appropriate for own development.
- Compile reports that track progress and guide business to make informed decisions.
- Manages risks in own area of responsibility.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
You will be an ideal candidate if you:
- Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
- Preferred Qualification - Control M/O/R certification
- Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- Prior batch scheduling or software equivalent
- Programme/Batch monitoring
- Developer fix application
- Troubleshooting and analysis protocol
- Monitoring and command center knowledge
- Data processing
- Infrastructure knowledge
- Operating systems knowledge
- Redhat Certification
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
Hello Future Software Developer in Test
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.
Are you someone who can:
- Contribute to an environment of successful delivery and continuous improvement.
- Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Minimise system downtime through pro-active testing to identify potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Assess, identify and mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
- Code, compile, test and implement tests to ensure applications are working according to test requirements in compliance with the Systems Development Life Cycle (SDLC)
- Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
Script/Tests Analysis:
- Proficiently analyse both new and existing Automation scripts.
- Identify areas for improvement or maintenance in existing scripts.
- Create test cases based on Business Requirement Specifications.
Automation Scripting:
- Quickly adapt to prescribed standards and usage of our internal Framework.
- Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
- Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts
Stakeholder Communication:
- Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
- Understand the SUT from a business perspective.
- Maintain open communication with product owners and business analysts to gather relevant information on requirements.
Performance Testing:
- Create and maintain component-level performance tests using JMeter.
- Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
- Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.
Issue Resolution and Analysis:
- Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
- Participate in root cause analysis and troubleshooting.
- Provide detailed information to facilitate timely issue resolution.
Leadership Responsibilities:
- Demonstrate leadership qualities.
- Solve problems effectively.
- Communicate efficiently.
- Work closely with the assigned Technical Team Lead.
- Ensure the quality and stability of testing processes.
Desired Experience:
The ideal candidate should have experience in the following areas:
- JAVA
- Springboot
- Test Analysis Training
- Database Management: SQL basics
- Front-end Application Navigation
- API Testing (using tools like Postman and SOAPUI)
- API Documentation (including Swagger docs)
- Monitoring Tools (Plunk, Grafana)
- CI/CD Pipelines (Jenkins/Bamboo)
- Micro Focus ALM Octane usage
- Git and Bitbucket knowledge
- IntelliJ (IDE) Usage
- Understanding of Script Datasheets
- Data Driven Framework
- Knowledge of OCEP Services
- Data Preparation and understanding
- Agile Methodology
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
Method of Application
Use the link(s) below to apply on company website.
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