Current Opportunities at Hollard Insurance

Job Advert Summary    

• The purpose of this role is to understand and configure infrastructure and environments for all new implementations, as well as assist with troubleshooting during initial deployments or post-deployment application issues. The ideal candidate should possess extensive knowledge of on-premise technologies as well as cloud technologies, excellent problem-solving skills, and a strong aptitude for integrating cutting-edge solutions. The ideal candidate will also get involved with general project delivery where they can assist and also help solve production related problems.
• Collaborate with cross-functional teams to assess, understand, and document business requirements for new implementations.
• Analyse existing or new architecture on projects or enhancements and work to ensure that requirements are progressed through the various forums required to ultimately allow successful setup, working with both architecture and ops team to achieve success.
• Analyse existing infrastructure to identify opportunities for migration to the cloud and provide recommendations.
• Develop comprehensive architecture strategies and design roadmaps for effective deployment of new environments.
• Configure and optimize infrastructure, ensuring scalability, security, and optimal performance.
• Collaborate with development teams to ensure proper utilisation of services and monitor resource consumption.
• Implement infrastructure as code (IaC) solutions for provision and management of all resources.
• Monitor and maintain cloud environments, resolving performance issues, malfunctions, or outages.
• Ensure compliance with industry security standards and best practices throughout all infrastructure configurations.
• Stay up-to-date with emerging cloud technologies and methodologies, recommending improvements and innovations to enhance business operations.
• Provide technical guidance, support, and training to end-users on infrastructure and related tools.
• Assist with production related problems related to environments, compute, storage, backup and infrastructure
• Assist with project delivery on projects for all non-functional requirements.

Required Knowledge and Experience    

• 5 – 8 years relevant experience including;
• Proven experience in infrastructure management and cloud management, preferably with major cloud service providers (e.g. AWS, Azure, Google Cloud).
• Must have experience with Linux based installations, and good knowledge of command line tools (e.g., Helm, Kubectl, SFTP, OpenSSL).
• Experience in designing and deploying highly scalable, fault-tolerant solutions.
• Must have experience in containerization technologies (e.g., Docker, Kubernetes, Repositories) and microservices architecture

Knowledge

• Strong understanding of computing concepts, including virtualization, storage, networking, and security.
• Proficiency in cloud automation/orchestration tools (e.g., Terraform, Ansible, CloudFormation).
• Familiarity with Infrastructure as Code (IaC) tools such as Chef, Puppet, or SaltStack.
• Understanding of network protocols, firewalls and network security groups, load balancers, and VPN configurations.

Skills

• Excellent problem-solving and analytical skills, with the ability to research and troubleshoot complex technical issues.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Educational Requirements    

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are highly desirable.

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Job Advert Summary    

• Hollard’s shared values are to provide meaningful impact to our stakeholders including the wider public, to create an enabling culture that touches everyone in the Hollard ecosystem and to have focused competitiveness in our market propositions.
• An exciting opportunity exists to join the Hollard Life business in the Product Actuarial team.
• The role focus would be to assist and support the Product Manager in the development, pricing and management of primarily Individual Life Risk products, focusing on those sold through Advice-led channels. This role offers exposure to grow a broad range of core actuarial skills, and so is an excellent role for those starting off or in very early stages of their actuarial career.

Key Responsibilities

• Support in research to aid in extracting conclusions that will enable the creation of the product customer value proposition (CVP)
• Define product specifications for new product developments
• Technical pricing (assumption setting, premium calculation, pricing review and financial business projections) of new products and benefits
• Ensure alignment of new and existing products to legislation, industry guidelines or codes
• Monitor ongoing performance of products and ensure benefit development objectives are met
• Providing sign-off of customer facing documentation and ensuring that these are compliant to Governance standards within Hollard
• Ad-hoc projects and investigations in support of business enablement
• Provide product support to other internal departments such as Operations and Distribution.
• Contribute to idea generation, product concept definition and evaluation of processes with stakeholders
• Redevelop products and deploy updates and enhancements based on feedback from all stakeholders, ongoing assessment of the effectiveness of product delivery and the performance of the product, as measured by the agreed key performance indicators
• Complete policy query requests for the Advice-led segments, as per SLAs
• Drive improvements in policy query processes, including building of tools to automate processes where advantageous

Required Knowledge and Experience    

• High attention to detail and accuracy
• Technically strong
• Self-starter, with strong ability to manage their time across multiple tasks
• Sense of curiosity, and a drive to innovate
• Strong commercial acumen and interest in life insurance business
• Confidence in communicating (Written and verbal), with the ability to tailor complex communication depending on the audience
• Critical thinking and sound questioning of concepts or ideas
• Analytical skills and attention to detail

Educational Requirements    

• 3-year/4-year degree in actuarial science
• At least 5 exemptions achieved as part of degree

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in Hollard Insure, Accident & Health CoE.  We are looking to recruit a Broker Consultant, based in Parktown.

Role Objectives:

• The role is based in Johannesburg and the successful candidate will be required to visit brokers on a weekly basis.
• Develop and maintain effective business relationships with brokers to attract, underwrite and develop profitable new business.
• Effectively market A&H related insurance products and services to binder, outsourced and direct commercial brokers in Johannesburg and Pretoria
• Where possible, new brokers are sourced and on-boarded.
• Interpret, explain and effectively market all A&H products and services in collaboration with the centre of excellence.
• Development, maintenance and implementation of broker and new business strategy.

Key Responsibilities:

• Sales and Marketing: Visit brokers and accompany sales team members on broker visits within Johannesburg and Pretoria. Manage own portfolio, obtain new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division. Sell A&H products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the A&H products by answering questions, resolve problems on topics such as policy status, billing, etc., and explaining new or revised products and processes. Make presentations to brokers and/or agents. Support with the account renewal process
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Decline unsuitable risks.
• Account Management: Meet goals for volume and value of quality new business quoted and written within agreed A&H and underwriting guidelines. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Deliver timely and accurate reports as agreed
• Operational Management: Ensure that policy transactions (quotes, new business) are issued and recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system. Assist in the general management of all aspects relating to operations within the division. Develop a broker segmentation strategy and develop and maintain a Branch and broker visibility plan / visitation programme in line with the segmentation strategy and in conjunction with other stakeholders.

Required Knowledge and Experience    

• At least 5 years relevant Insurance / Financial services experience with a proven track record
• Knowledge of A&H business will be advantageous
• Experience and relationships within the Commercial Broking market
• Microsoft Office
• Ability to work overtime and attend functions to entertain brokers and/or agents, when needed
• Self-management skills (ability to organize workspace, time-management); Excellent communication skills (including writing and presentation skills); Negotiation skills (internal & external); Sales and marketing skills;
• Relationship management skills (have the right approach with the right people); Analysis and interpretation of data pertaining to assigned books, reports and market conditions; Sound understanding of the TCF principles

Educational Requirements    

• Minimum Grade 12 (matric)
• Tertiary qualification will be advantageous
• Must be FAIS compliant (Representative certificate)
• Valid driver’s license and own car is essential

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Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our HINT, CEO's office. We are looking to recruit an Executive Personal Assistant.
• To provide an effective PA function to Management/HINT and CEO and  EXCO, thus ensuring effectiveness and customer satisfaction. Process all administrative tasks assigned, within the set standards required by HINT thus contributing to the productivity of the division and enhance the image of HINT through the continuous delivery of efficient and effective customer service.

Key resposibilities:

• Communicate effectively with external and internal stakeholders.
• Maintain discretion and confidentiality at all times by adhering to the Hollard values.
• Deal effectively with telephone calls – screening calls and responding where appropriate.
• Queries, requests and complaints are screened and responded to or timeously referred to relevant executive or manager where appropriate.
• Ensure necessary stationery requirements of executive/manager(s) are met.
• Devise and maintain office filing systems to deal efficiently with paper flow.
• Organise and store paperwork and electronic documents appropriately.
• Attend to general office administration and secretarial duties e.g. typing, filing, taking minutes and general administration responsibilities.
• Manage management diaries and ensure that appointments are communicated and confirmed with relevant parties.
• Arrange travel and accommodation efficiently assigned Exco managers.
• Process travel and expenses claims on the Fraxion system & payment requisitions if applicable.
• Ensure that required documents, briefing papers, reports and presentations are timeously prepared or available for the executive in preparation for meetings.
• Prepare and distribute all documentation according to HINT’s standards e.g. reports, packs, agendas, minutes and lists.
• Ensure all confidential documents, reports and information is handled appropriately.
• Organise internal and external meetings, team building, breakfasts and lunches – arrange venues and catering.
• Plan, coordinate, facilitate and manage HINT formal events and conferences.
• Attend to meetings and functions administrative requirements, such as venues, refreshments, access authorisations, agendas, minute taking and equipment requirements.
• Provide general assistance during presentations, workshops and meetings.
• Assist in fielding, monitor and report on complaints to ensure customer satisfaction
• TCF: Ensure customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.

Required Knowledge and Experience    

• Minimum 5 years’ Executive Secretarial experience.
• Possess an ability to communicate effectively in verbal and written forms.
• Superb accuracy in the capturing of data.
• Excellent typing skills.
• Detail orientated.
• Strong ability to prioritize.
• Self-management skills (can organize work, space, time).
• Demonstrate common sense, self-motivation and discipline.
• Well-presented / representative of Hollard’s image.
• Visibly demonstrate the Hollard Way.
• Visibly assisting Hollard being the best business insurer.

Educational Requirements    

• Matric & relevant a Certificate or Diploma within a Secretarial field.
• Proficient in MS Office and relevant software programmes

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Job Advert Summary    

• The LT Head of Actuarial Function is responsible for expressing an opinion to the Board on specified short-term actuarial matters within Hollard, as well as providing advice to the Board on actuarial issues. The role will cover the Hollard Life Assurance Company (HLAC) and Hollard Specialist Life (HSL) licenses. 

Key Responsibilities

• The LT HAF role will continuously evolve to keep pace with the changing business environment and actuarial needs. At a minimum, the responsibilities will include:
• Expressing an opinion to the board of directors on the reliability and adequacy of the calculations of Hollard’s technical provisions (on the prudential supervisory reporting basis and IFRS published reporting basis), and minimum and solvency capital requirements, including on:
• the appropriateness of the methodologies and underlying models used and assumptions made.
• the sufficiency and quality of the data used in actuarial calculations.
• best estimate and associated assumptions against experience when evaluating technical provisions (i.e. review experience investigations and its feed into assumption setting);
• the accuracy of the calculations.
• the appropriateness of and impact of assumed future management actions and the effect of risk mitigation instruments.
• the appropriateness of approximations or judgements used in the calculations due to insufficient data of appropriate quality.
• Expressing an opinion to the board of directors on the appropriateness of the asset-liability management policy, the underwriting policy and reinsurance and other forms of risk transfer policy; as well as the adequacy of reinsurance and other forms of risk transfer arrangements.
• Evaluating and providing advice to the board of directors, senior management and other control functions on:
• where Hollard uses the standardised formula to assess its risks, why that regulatory capital model is an accurate reflection of the insurer’s own risk profile.
• the development and use of internal models for internal actuarial or financial projections, or for own solvency projections as in the Own Risk and Solvency (ORSA).
• Hollard’s Investment policy.
• the financial soundness position, including the impact of any proposed dividend declaration or payment.
• the actuarial-related matters in the ORSA.
• the internal controls relevant to actuarial matters.
• the actuarial soundness of the terms and conditions of insurance contracts (new products as well as reprices or amendments to existing products).
• Review and sign-off on the Prudential Authority regulatory quantitative and qualitative returns.
• Assist with applications to the Prudential Authority to change license conditions.
• Provide an opinion on the liquidity shortfall indicator (LIQ) within the regulatory quantitative returns.
• Review the Embedded Value and Value of New business methodology and results as required.
• Attending any board meetings, board committees meetings or other meetings where required.
• Attending meetings/on-site visits and presenting to the Prudential Authority when necessary.
• Deriving appropriate stresses and scenarios with management input for the budget process and the ORSA.

Required Knowledge and Experience    

• 10+ years of experience in First Line Actuarial / HAF roles.
• More than 10 years’ experience in a South African Short-term Insurer / Financial Services Industry.

Knowledge:

• In-depth understanding of GOI and any other Prudential Authority standards / requirements.
• In-depth knowledge of South African Long-term Insurance industry.
• Understanding and application of the Insurance related regulatory requirements.

Skills:

• Excellent facilitation, communication including presentation skills.
• Ability to focus on value adding initiatives and pragmatic approaches to actuarial related matters.
• Ability to rapidly adapt ways of working to changing stakeholder and business needs.
• Excellent report writing skills.
• Strong conflict management skills.
• Analytical thinking and problem solving.
• Business acumen and pragmatism.
• Ability to maintain confidentiality and drive Hollard values.

Educational Requirements    

• Fellowship of the Actuarial Society (FASSA).
• Practising HAF Certificate