Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Reconciliations Clerk (Payroll) to join our team in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for preparing accurate payroll reconciliations and related reporting whilst maintaining strict confidentiality standards.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2 years accounting/related position experience
A Bonus To Have:
- Bcom degree/ studying towards Bcom
- Intermediate excel experience
What You’ll Do For The Brand:
- Perform reconciliations timeously and according to advised deadlines to ensure the correct and complete allocation of valid payroll transactions.
- Preparing reconciliations and related reports, including, but not limited to, the following:
- Salary control account recons
- Bank recons
- Provident fund recons
- AOD recons
- Staff debtor recons
- Holds recons
- Terminations recons
- EMP501 reconciliation reports
- IT14SD recons
- Reporting related to recons
- Ad hoc, variance and analysis reporting as required
- Preparing/processing/checking payroll journals and reconciling to payroll documents
- Work closely with the Finance department to research and resolve problems, perform scheduled activities, prepare and maintain accurate records.
- Provide support to line managers and the finance department with payroll reconciliation related concerns and queries.
- Performs other and related duties and general admin as required.
What You’ll Bring To The Team:
- Ensure deadlines are met by using effective planning and coordinating within a high-pressure environment
- Establishing a clear course of action
- Follows through and delivers results despite obstacles
- Use correct voice tone and apply content according to topic appropriateness
- Able to recognize and analyze a problem and/or a difficult situation and develop an appropriate and results-oriented course of action
- Making customer needs a primary focus of one’s actions
- Optimal use of time to ensure maximum output and delivery as per required timeframes
- Collate and report on information
- Understanding main business drivers in order to impact on decision making
- Consistently delivers required business results
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for Sales Agents (Field) x 2 to be based in Greytown, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for Sales Agent (Field) x 4 to be based in uMtubatuba, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Betting Clerk to be based in George, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Diploma/Degree- advantageous
- 1-2 Years in Gambling Industry will be advantageous
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Update memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrate a good understanding of betting procedures and betting types.
- Demonstrate good business acumen skills.
- Demonstrate good financial management skills.
- Excellent people management skills.
- Customer service and orientation experience.
- Must be able to identify, analyze, organise, and solve problems.
- Follows through and delivers results despite obstacles.
- Good attention to detail.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Fixed Asset Accountant (Junior) to be based in Umhlanga,Arch. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be accountable for guiding the acquisition of fixed assets, recording the cost of newly acquired fixed assets (both tangible and intangible), tracking existing fixed assets (including transfers between branches), calculating and processing monthly depreciation, accounting for the disposition of fixed assets and maintenance of tax asset registers.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- A relevant Accounting qualification
- A valid South African Driver’s License and own transportation.
- Pastel Evolution or Similar Accounting Software.
- 1-2 Years experience in Fixed Assets.
What You’ll Do For The Brand:
- Monitor system of controls, procedures, and forms for the complete and accurate recording of fixed assets.
- To ensure the accurate and complete recording of asset movements between branches and regions.
- To track assets in transit and assets undergoing out of site repairs and maintenance.
- To ensure that all responsible parties are aware of their roles and responsibilities regarding the assets of Hollywood Sportsbook Group, International Group and the Winning Form Group.
- To ensure the accounting treatment of assets acquired and disposed are in accordance with the accounting standard.
- To ensure that fixed assets are not written off, scrapped or disposed of without proper authorization.
- To ensure that preventative measures are in place to eliminate theft, loss and misuse.
- Review fixed asset acquisitions and dispositions accurately and completely in the accounting system.
- Review and update the detailed schedule of fixed assets/asset management software on a monthly basis.
- Ensure that the detailed schedule of fixed assets/asset management software is up to date at all times.
- Perform the monthly depreciation calculation and process depreciation in the accounting system.
- Complete reconciliation between the fixed asset register/asset management software and Pastel on a monthly basis.
- Investigate the potential obsolescence of fixed assets.
- Conduct periodic impairment reviews for intangible and tangible assets.
- Recommend to management whether fixed assets should be disposed of or scrapped.
- Prepare audit schedules relating to fixed assets and assist the auditors on their enquiries.
- Represent the company during any audits by a third party that involve fixed assets.
- Track company expenditures for fixed assets in comparison to the capital budget and management authorizations.
- Assist management in the drafting of capital expenditure budget, capital forecasts and year to date spend.
- Effectively deal with internal and external parties (auditors, etc) where required.
- Engage with the accounting team and other departments to ensure proper and efficient accounting methods as well as understanding the business needs of other departments.
- Assist in the development and documentation of fixed assets processes and procedures and implementation and monitoring thereof.
- Control the maintenance of a branch level fixed asset register for assets not meeting the asset recognition criteria in terms of the asset policy and procedure.
What You’ll Bring To The Team:
- Demonstrates a high level of integrity, trustworthiness & reliability.
- Excellent problem-solving ability.
- Demonstrate strong attention to detail.
- Good communication and interpersonal skills.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Betting Clerk to be based in George, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Diploma/Degree- advantageous
- 1-2 Years in Gambling Industry will be advantageous
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Update memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrate a good understanding of betting procedures and betting types.
- Demonstrate good business acumen skills.
- Demonstrate good financial management skills.
- Excellent people management skills.
- Customer service and orientation experience.
- Must be able to identify, analyze, organise, and solve problems.
- Follows through and delivers results despite obstacles.
- Good attention to detail.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Brand Marketing Assistant to join our team in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for offering daily operational support to the Brand Marketing Team. Assists Brand Manager and other Marketing Team to develop and implement marketing plans. Assists the Senior Marketing Coordinator with requests and enquiries from the greater Marketing Team and Reginal Teams with the aim of adequately and timeously resolving these matters.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- A valid drivers license
- 1-2 Years Administrative Management
- 1-2 Years Operations Admin or Support
- 0-1 Years Financial Admin Knowledge
A Bonus To Have:
What You’ll Do For The Brand:
- Undertaking daily administrative tasks to ensure the functionality and coordination of the Brand Marketing department’s activities
- Update Brand Marketing spreadsheets, databases and inventories with statistical, financial and non-financial information
- Prepare and deliver promotional presentations
- Assist in the organising of promotional events and traditional or digital campaigns and attend them to facilitate their success
- Supporting Senior Marketing Team in organizing various projects
- Ordering of marketing materials, stock takes and replenishment of stock.
- Assist, support and advise Regions on all aspects of Brand Marketing
- Providing support for Marketing events and exhibitions.
- Updating competitor database.
- Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
- Consulting and collaborating with retail marketing, social media, digital marketing Teams on Brand campaigns
- Drive promotions and events around company brand ambassadors
- Assisting where possible with projects
- Competitor Analysis
- Monitoring social pages on all platforms and ensuring content is always given to social teams
- Reporting on all activities
- Creating brochures, flyers, advertisements, catalogues, or other printed materials used in marketing campaigns
- Researching target markets to identify customer preferences
- Monitoring brand awareness through surveys
Other:
- Ability to work under pressure and in a fast-paced growing environment.
- Will be required to travel from time to time
- Will be required to work afterhours or weekends based on various project deadlines
What You’ll Bring To The Team:
- The ability to read financial statements, expenditure as well as manage budgets and have a strong financial mind
- Understanding main business drivers in order to impact on decision making
- Identify, analyses, organize and solve problems and issues in a timely and effective manner
- Follows through and delivers results in spite of obstacles
- Ability to communicate effectively in the English language, both verbally and in writing with team members and management
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for 2 x Graphic Design Team Leader. Do you think you have what it takes to be our newest Purple Star?
- The core role of the Graphic Design Team Leader is to manage the design team in terms of team members meeting daily requirements. To handle all design requirements from conception through to delivery by allocating workflow based on skill set, deadlines, and priority amongst the design team. The graphic design team leaders will be tasked with the responsibility of overseeing multiple portfolios within the design pods. This will include mentoring of designers and working closely with the Senior Graphic Design Team Leader, and the design traffic coordinator. The team leaders will also be responsible for representing the Design team at meetings with clients and feeding back to the rest of the Design team. expectations of our customers.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 5+ years in a design related position
A Bonus To Have:
What You’ll Do For The Brand:
- Oversee the design team.
- Oversee look and feel as well as quality for all work generated from the department.
- Liaison between designers and other departments for all design job requests as well as ensuring the brief is adequate to start the job with all information on deadlines and scope covered.
- Coordinate design work coming in with a job ticket system and allocate jobs accordingly (Traffic management).
- Create processes and systems within the department as a whole.
- Conduct team member Performance reviews.
- Identify skills gaps and suggest learning and development training in the areas that require attention.
- Conduct weekly team member/team Leader meetings.
- Oversee design progress against schedule, priority, brief, and deadlines. Provide feedback and seek any missing information from the job requestor, in order to complete the job.
- Attend and participate in campaign meetings to understand the artwork required from the design team and to allocate it and brief team correctly.
- Have control measures in place to ensure that design requests are reasonable.
- Review draft designs against briefs to ensure that any small errors are corrected before sending and getting feedback from the requestor.
- Coordinate and control design submittals for the requestor’s review and approval.
- Ensure that the brand guide and brand standards as well as legal requirements are adhered to at all times.
- Implement corrective measures for identified distractions or issues causing delays.
- Oversee and maintain order and standard processes of design files and stock library.
- Manage the job ticket list, providing reports on the amount of jobs processed and information on time frames to complete the various jobs.
- Assist designer on special research and technical projects. Develop interns and junior designers.
- Assign design champions in the department and maximise the various design strengths in the team.
- Check with end supplier the specs required for the job to be saved and ensure designers follows these specs as so it is print-ready.
- Keep up to date with design trends, training courses or webinars as well as seminars relevant to the department’s growth.
What You’ll Bring To The Team:
- Follows through and delivers results in spite of obstacles.
- Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.
- Excellent attention to detail.
- Excellent communication skills.
- Excellent Problem-solving skills
- Making customer needs a primary focus of one’s actions
- Prioritise and anticipate timeframes.
- Exceeding the clients' expectations in regard to service delivery.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for a Head of Turf & Track Performance Management. Do you think you have what it takes to be our newest Purple Star?
- To lead and direct turf and track performance strategies across racecourses and training centres in KwaZulu-Natal and the Western Cape, ensuring consistent delivery of world-class racing surfaces that meet safety, performance, and regulatory standards. The role provides expert oversight, guidance, and technical direction to regional turf managers and senior grounds personnel.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Bachelor’s degree or diploma in Turfgrass Management, Agronomy, Horticulture, or a related field.
- Minimum 7–10 years’ progressive experience in sports turf or racetrack management, including experience in a leadership capacity.
- In-depth knowledge of warm-season turfgrass species and high-performance turf environments (e.g., racetracks, golf courses, or stadiums).
- Demonstrated track record of managing complex, multi-site turf operations.
- Valid driver’s license and willingness to travel frequently between regions.
What You’ll do for The Brand:
- Provide strategic leadership on all aspects of turf and track performance management.
- Conduct scheduled site visits to assess and evaluate turf and surface conditions.
- Advise senior grounds staff and turf managers on best practices in:
- Mowing schedules and turf grooming
- Irrigation system efficiency and scheduling
- Soil health, fertilisation, and nutrient management
- Weed, pest, and disease control
- Turf renovation, recovery, and seasonal transitions
- Develop and implement annual maintenance frameworks and performance benchmarks.
- Monitor and analyse surface performance to enhance safety for horses and riders.
- Introduce innovations and sustainable turf management technologies.
- Oversee capacity building and skills development of on-site staff.
- Prepare performance reports, risk assessments, and action plans after each site engagement.
- Work collaboratively with racecourse management to align turf strategies with racing calendars and operational needs.
What You’ll Bring to The Team:
- Strategic leadership and advisory capability.
- Advanced technical knowledge in turf and surface science.
- Ability to influence and guide senior staff across diverse teams.
- Strong analytical, planning, and reporting skills.
- Excellent communication and stakeholder management.
- Innovative, proactive, and solutions-driven.
go to method of application »
Job Description
- Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
- We have an amazing opportunity for Escalations Consultants x4 to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for researching and resolving customer escalations/queries received by any channel (internal/external). Communicate with customers directly to resolve issues and follow up when necessary and ensure that you identify and give feedback on any common issues and concerns. They are the owner of the query end to end.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1-year Call Centre experience.
- 1-year customer service experience.
- Knowledge of all internal processes and products.
A Bonus to have:
- Degree/Diploma in related field.
What You’ll do for the Brand:
Operational Duties
- Handle incoming customer escalations/queries through any channel.
- Listen to customer concerns empathetically and professionally.
- Provide clear, concise, and accurate information to customers regarding their escalations/queries.
- Investigate and resolve customer escalations/queries in a timely and effective manner
- Collaborate with other departments to gather necessary information and provide comprehensive solutions, which may include but are not limited to Withdrawals, Deposits, and Marketing.
- Escalate complex or unresolved escalations/queries to the appropriate departments or managers as needed however always keeping the customer in the loop.
- Additional work items may fall within the scope outside of escalations/queries.
- Maintain detailed records of customer interactions, escalations/queries, and resolutions in the company's CRM system.
- Generate reports on complaint trends and provide insights to management for continuous improvement.
- Ensure compliance with company policies and regulatory requirements in all interactions and documentation.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Seek feedback from customers to improve the complaint-handling process and overall customer experience.
- Strive to exceed customer expectations and enhance the company's reputation for excellent service.
- Participate in training sessions to stay updated on product knowledge, company policies, and customer service best practices.
- Suggest and implement improvements to the escalations/queries handling process to enhance efficiency and customer satisfaction.
- Stay informed about industry trends and developments to provide better service to customers.
- Any other ad-hoc duties as required by management.
What You’ll Bring to the Team:
- Customer Centric mindset
- Empathy and active listening.
- Patience and resilience.
- Excellent reporting skills.
- Attention to detail.
- Collaboration.
- Knowledge of betting types and platforms.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail