Current Opportunities at Microsoft

• The Datacenter Physical Security team (DCPS) is organized within CO+I. DCPS is dedicated to delivering the most trustworthy and efficient physical security services to protect the personnel, infrastructure, data, and confidential information foundational to the Microsoft Cloud. Our vision is to be the most reliable, meticulous, and trusted industry provider of hyperscale cloud physical security. We are accountable, effective, and efficient stewards of the awesome responsibility we hold. We innovate to meet challenges. We automate and simplify to scale efficiently. We constantly create and maintain a collaborative ecosystem. We appreciate and act on opportunities to improve.

Qualifications
Required/Minimum Qualifications

• Strong experience in Security Program or Program Management or related field

Additional or Preferred Qualifications

• Bachelor's Degree in Business Risks, or related field AND proficient experience in Security Program or Program Management
• OR equivalent experience.
• Certified Protection Professional (CPP) or equivalent Protection certification
• OR Physical Security Professional (PSP)
• OR equivalent Physical Security Certification.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Responsibilities

• DCPS is looking for a Security Design Manager to lead projects involving physical security systems design, specification, and technical oversight for our worldwide critical infrastructure including datacenters, leased collocations, and other types of facilities. This position is responsible for working directly with numerous internal and external teams, including architects, engineers, numerous security vendors, construction / project managers, and customers to ensure accurate and timely delivery of services across a wide array of stakeholders and priorities.
• The Security Design Manager position reports to the Datacenter Physical Security Delivery Lead and must be an experienced team player, possess strong communication and collaboration skills, have the ability to determine the appropriate security systems solutions, and manage a demanding workload in the execution of multiple concurrent projects across geographic and organizational boundaries.
• Designs end-to-end and supports the implementation of security systems. Responsible for implementing the design and specification of alarm systems, access control, video surveillance, burglary, radio systems and all other types of physical security equipment to achieve security program goals for special projects and initiatives.
• Review, modify, and approve all security designs produced by external security vendors.
• Oversee projects to ensure they are delivered in accordance with established baseline requirements and deadlines and within budget.
• Participate in project estimating processes as well as contribute to others budgeting processes for physical security system needs in other groups.
• Partner and collaborate closely with peer leaders and stakeholders, focused on maintaining a One Microsoft, one team environment.
• Continuously improve the efficiency and maturity of the overall physical security program.
• Receive escalations/notifications of physical security and business impacting incidents/events and appropriately triage, ensuring that leadership is made initially and continuously aware when appropriate and that the appropriate personnel are managing the incident response effectively.
• Collaborate with peer teams and organizations to ensure their team is aligned with broader strategy and initiatives, fully supporting leadership priorities, being good partners, helping reduce costs, time burden, and complexity, and being responsive trusted advisors.
• Continuously seek data and recommend strategies and ideas to reduce churn, optimize, implement a creative solution to a problem, scale, automate, and simplify.

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Overview

• As a Technology Specialist specializing in Machine Learning (ML), you will be a technical solution expert within our worldwide Artificial Intelligence (AI) commercial solution area organization working with strategic customers on establishing their AI Strategy. Specifically, you will lead strategic technical customer engagements that will require you to deliver architectural design sessions, pilots for ML Platforms, Proof of concept (PoC) ML model development, developing custom foundational models, and advising on best-practices for Enterprise Machine Learning systems. You’ll create Generative AI-powered applications that are enhanced by the broader AI portfolio, with the goal of demonstrating the value of a business use case for your customers. You will collaborate with a virtual team of technical, partner and consulting resources to advance the decision process and increase the adoption of the Azure and AI services, specifically Machine Learning and AI Infrastructure, within your customer accounts.  You will work within your team as a subject matter expert to help customers derive value through AI.  
• This role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized and technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI team within the GBB organization consists of Specialist and Technology experts, who focus on specific domains, industries, and workloads, such as Azure OpenAI Service, Azure AI Services, Application Development and Machine Learning.    
• This role will require travel to customer sites.  
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications
Required/Minimum Qualifications: 

• 8+ years of technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years of technical pre-sales or technical consulting experience
• OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
• OR equivalent experience.
• AI Experience: 3+ years of AI (Machine Learning, Deep Learning) solution positioning experience in enterprise public cloud-based solutions. Technical expert on Azure ML or equivalent compete experience.
• Solution Positioning Experience: 3+ years of experience with managing implementation lifecycle for delivery technology solutions. Work experience should involve presales support, risk management, technical consulting, solution design, project envisioning, planning, development, deployment, and management. Qualified Data Scientist or ML Engineer with proven customer facing consultative skills. 

Additional or Preferred Qualifications: 

• Experience with AI Models, Large Language Models (LLM), and AI specialized infrastructure especially as it relates to AI trends and issues within businesses. This includes: Open-source models, Hugging Face Hub Community collection and fine-tuning Azure OpenAI Service models.
• Experience with Responsible AI, in practice or theory.
• Familiarity with core machine learning concepts, including infrastructure and open-source options (ex: compute systems - GPU & FPGA, AI/ML frameworks – TensorFlow, MLflow, JAX & PyTorch, tools - Jupyter notebooks & VS Code, etc.).
• Certifications with Azure Data, Azure AI or equivalent industry certifications .

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Overview

• As a Technology Specialist specializing in AI Application Development, you will be a technical solution expert within our worldwide Artificial Intelligence (AI) commercial solution area organization working with strategic customers on developing AI projects. You will accelerate and scale Microsoft’s share of the AI market leveraging the latest front and back-end development technologies to implement Azure AI, Azure Cognitive Services and Azure ML led solutions within prototype applications. The primary objective is to support our AI Specialists with prototyping and developing AI-powered application experience to demonstrate the value of AI within customer organizations and win the technical decision for progressing to production initiatives. You will combine the power of the Azure Data and Apps portfolio with Azure AI to rapidly demonstrate the value building these AI solutions on Azure. Specifically, you will focus on developing proof of concept applications leveraging Cognitive Services and the Azure OpenAI Services. You’ll create Generative AI-powered applications that are enhanced by the broader AI portfolio, with the goal of demonstrating the value of a business use case for your customers.  
• This role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized and technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI team within the GBB organization consists of Specialist and Technology experts, who focus on specific domains, industries, and workloads, such as Azure OpenAI Service, Azure AI Services, Application Development and Machine Learning.    
• This role will require travel to customer sites.  
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications
Required/Minimum Qualifications: 

• 8+ years of technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years of technical pre-sales or technical consulting experience
• OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
• OR equivalent experience.
• AI Experience: 3+ years of Full stack development selling experience in enterprise public cloud-based solutions. Technical expert on AI/Cognitive Services.
• Solution Consulting Experience: 3+ years in customer-facing advisory or pre-sales to demonstrate ability to distill core technical concepts and connect them to business outcomes. 

Additional or Preferred Qualifications: 

• Experience and skills with Azure Application and AI services.
• Knowledge of consuming large language model (LLM) and Foundational model APIs.
• Knowledge of the App open-source ecosystem.
• Certifications with Azure Application Services or equivalent industry certifications preferred. 

Technical experience:

• Knowledge of full stack application development technologies with strong skills in both front-end and back-end development, including web development, databases, system architecture, cloud technology, API development and integration, and software engineering. 
• Familiar with DevOps and version control tools such as Git and able to write and debug code.  Additionally, a modern full stack developer should be experienced in using Microsoft Azure.
• Azure AI App development experience includes integrating API-accessible Cognitive Services and Large Language Models APIs (Hugging Face, Azure OpenAI Service) into application workflows and prompt engineering development to create unique experiences. 

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Overview

• As a Technology Specialist specializing in Azure Artificial Intelligence (AI) Services/Azure Open AI, you will be a technical solution expert within our worldwide AI commercial solution area organization working with strategic customers on establishing their AI Strategy & prioritizing use cases that drive business value with Azure AI Services (Vision, Speech, Language etc.) & Generative AI (including strategic AI partner solutions). Specifically, you will lead strategic technical customer engagements that will require you to deliver architectural design sessions, pilots/POCs leveraging Azure AI Services and Azure OpenAI Services. You’ll create Generative AI-powered applications that are enhanced by the broader AI portfolio, with the goal of demonstrating the value of a business use case for your customers. You will collaborate with a virtual team of technical, partner and consulting resources to advance the decision process and increase the adoption of the Azure AI services/Azure Open AI with customers.  You will work within your team as a subject matter expert to help customers derive value through AI. You will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, Data Scientist and Developers. 
• This role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized and technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI team within the GBB organization consists of Specialist and Technology experts, who focus on specific domains, industries, and workloads, such as Azure OpenAI Service, Azure AI Services, Application Development and Machine Learning.   
• This role will require travel to customer sites.   
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications
Required/Minimum Qualifications: 

• 8+ years of technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years of technical pre-sales or technical consulting experience
• OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
• OR equivalent experience.
• AI Experience: 3+ years of AI (Machine Learning, Intelligent Apps/Agents, Search) selling experience in enterprise public cloud-based solutions. Technical expert on AI/Cognitive Services.
• Solution Sales Experience: 3+ years in customer-facing advisory or pre-sales to demonstrate the ability to distill core technical concepts and connect them to business outcomes. Experience with managing implementation lifecycle for delivery of AI applications. Work experience should involve presales, technical consulting, solution design, project envisioning, planning, development, deployment, and management. Proven customer facing consultative skills. 

Additional or Preferred Qualifications: 

• Experience and skills with Azure Data and AI services or equivalent compete experience.
• Knowledge of the AI open-source ecosystem.
• Strong knowledge of Cognitive Services, Azure Cognitive Search and Azure Open AI (including Speech, Vision, Translation etc.) or equivalent compete experience.
• Knowledge of Prompt Engineering, LLM fine turning, and chaining technology (e.g., LangChain, Semantic Kernel) expertise.
• Knowledge of large language model (LLM) and Foundational models toolsets.
• Experience with implementing Retrieval Augmented Generation (RAG) architectures. 

Responsibilities

• Provide in-depth AI expertise to support the technical relationship with Azure customers, including product and solution briefings, creating demos, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Azure AI Services (Cognitive services portfolio, Azure Open AI).
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices on Azure AI.
• Support developers, creators, and enterprises to leverage Speech, Vision, Text, Search, Azure Open AI APIs so they can build their own AI products in the future.
• Be a trusted advisor to our top customers, helping them understand and incorporate AI accelerators into their overall cloud strategy by recommending migration paths, integration strategies, and application architecture that incorporate Azure Cognitive services / Azure Open AI.
• Demonstrate how Azure AI is differentiated, highlighting the power of accelerators by working with customers on POCs, demonstrating features, optimizing model performance, profiling, and benchmarking.
• Build repeatable assets to enable other customers and internal teams.
• Influence Azure AI strategy by leveraging Cognitive Services, Search and Azure Open AI models by advocating enterprise customer requirements.
• Address security and IP, performance, scalability, and customer readiness
• Engages in conversation with customers and collaborates with account and partner teams to drive and qualify new opportunities, understand key technical objections, and resolve technical blockers. 
• Identifies customer business and technology readiness, proactively builds external stakeholders' mapping, implements strategies to accelerate the closing of deals, contributes input on strategies to drive and close prioritized opportunities, coaches junior team members in deal plan execution, and implements close plans. 

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Overview

• As a Solution Specialist specializing in Artificial Intelligence (AI), you will be a technical solution expert within our worldwide AI commercial solution area organization working with strategic customers to help establish their AI Strategy, prioritizing key use cases that drive differentiated business outcomes. You will share Microsoft’s AI capabilities, roadmap and envision with customers how AI can transform and drive co-innovation in their business. You collaborate with a team of deep technical experts to build solutions that orchestrate large language models, Azure OpenAI services, vision, speech, machine learning using modern app development principles. You will work closely with customers in workshops to identify and prioritize use cases, design and build rapid prototypes and support minimum viable product (MVP) solution design to production deployment. You will be joining a team of highly skilled experts across the company who are driving some of the most strategic and innovative customer AI projects. 
• This role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized and technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI team within the GBB organization consists of Specialist and Technology experts, who focus on specific domains, industries, and workloads, such as Azure OpenAI Service, Azure AI Services, Application Development and Machine Learning.    
• This role will require travel to customer sites.   
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications
Required/Minimum Qualifications: 

• 7+ years of technology-related sales or account management experience
• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years of technology-related sales or account management experience.
• AI Experience: 3+ years of AI (Machine Learning, Intelligent Apps/Agents, Search) selling experience in enterprise public cloud-based solutions. 

 
Additional or Preferred Qualifications:

• 4+ years of experience in enterprise solution selling. This includes stakeholder management, deep solution expertise, building credibility with a technical audience, Cxo communications, solution envisioning, and orchestration of a large, matrixed internal team.
• Experience with building AI and machine learning solutions, Machine Learning Operation frameworks, and leveraging specific machine learning architectures (e.g., deep learning, LSTM, etc.). 
• Experience architecting and developing software or infrastructure for scalable, distributed systems and with machine learning technologies. 
• Strong understanding of a typical AI, ML & App dev lifecycle and associated operations (Dev Ops, MLOps) for sustainable enterprise installations of cloud architecture
• Familiarity with core machine learning concepts (ex: compute systems - GPU & FPGA, frameworks - TensorFlow & PyTorch, tools - Jupyter notebooks & VS Code, MLOps techniques etc.) 
• Experience with Responsible AI, in practice or theory. 

Responsibilities

• Win new AI engagements by providing deep solution expertise and business value, delivered via customer workshops (1:1, 1: many) creating commitment for minimum viable products (MVPs). These MVPs enable business and technical decision makers to leverage and build AI powered applications using Azure Machine Learning, Azure AI Services including Open AI models, and Azure Applied AI services (60% of your time).
• Increase customer value in targeted accounts, enabling AI engagements by demonstrating technical depth and solution expertise. You will leverage a portfolio of suggested use cases in targeted scenarios, including best practices for industry application, solution value and specialized co-sell solutions, all of which help to accelerate time to market and customer’s digital transformation. (20% of your time).
• Build and Enable solution selling expertise across mainstream sellers, being a trusted coach and model seller, leading with a technical solution sales approach, orchestrating partners, engineering, and championing the voice of customer, partner and field to global stakeholders. (20% of your time).

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Overview
Are you excited about creating innovative technology solutions and taking responsibility for strategic, multimillion dollar projects?

• As organizations digitally transform their business and operating models, they look to us to provide them with the guidance and partnership that will help them achieve this change successfully and at pace. You will have the opportunity to utilize your program management skills and experience as you build relationships with senior internal and external stakeholders, managing a range of programs that vary in terms of budget and size, and collaborating with teams located in multiple locations and time zones.
• Working in an environment that empowers you to bring your best each day, you will grow professionally and personally as part of a team that cares passionately for great customer outcomes, and who strive to improve the overall customer and partner experience.
• Join our team of exceptional people who deliver world-class professional consulting services in an international environment. Our team values a supportive atmosphere with passion for growth, where you can earn customer confidence, trust, and loyalty by improving the overall customer and partner experience. At the same time, we put a specific emphasis on work-life balance, wellbeing, and the opportunity to operate in diverse and inclusive environment.

Qualifications
To position you for a successful career with us and enable you to have an impact on your colleagues and our customers, you will be able to demonstrate:

• Proven experience managing large-scale technology programs, preferably at international scale
• Program governance skills, including financial management, planning, scheduling, reporting, resource management, senior stakeholder communications, and risk management
• Professional presentation skills with experience of regularly presenting a variety of different audiences including those at a C-suite level.
• PMP Certification or equivalent project management experience.
• Bachellor‘s or Master‘s degree in relevant subject or equivalent work experience
• [Experience managing technology related projects: experience in either infrastructure, cloud, security, Office365, or Productivity solution implementations is essential.]
• This role will likely include some national and international travel from time-to-time in line with customer needs.

Responsibilities
As a Program Director at Microsoft, some of your main responsibilities will include:

• Engaging with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer, providing subject matter expertise
• Managing program and delivery performance, focusing on customer satisfaction, tangible outcomes and high quality.
• Participating in the pre-sales process and being able to articulate the business value proposition associated with the program or change
• Guiding cross-team and third-party partnerships - influencing without authority and using the power of diverse teams.
• Applying program governance standards, compliance and best practices to ensure successful delivery of projects on scope, on schedule and on budget.
• Being on top of any commercial aspects of your program, driving financial integrity
• Mentoring other team members as you share your knowledge and experience.
• Researching and proactively sharing intellectual property (IP) and providing recommendations for improving how we operate

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• The Senior Service Engineer position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, and must be an experienced team player, possess strong communication and collaboration skills, and have the ability to effectively manage a demanding workload in the execution of multiple concurrent engineering projects deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for enhancing and configuring system monitoring for existing and new modules, troubleshooting, deploying new modules and features, configuring system integrations, configuring application settings, and collaborating with a global team.
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications
Required/ Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND  technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
• Technical experience with enterprise level cloud infrastructure and systems
• Technical experience in software engineering, network engineering, service engineering, or systems engineering
• Experience with C# and XML

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering 
• OR equivalent experience.
• Technical experience working with large-scale cloud (e.g. Azure) or distributed systems.
• Experience with C# and XML.
• Experience with SQL.
• Experience with Bicep / ARM templates.
• Experience managing global / enterprise wide applications.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience supporting Environmental, Health and Safety application platforms

Responsibilities

• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
• Responsible for mentoring junior team members and providing code review and coaching.
• Leverages ADO for project priotization of product backlog items.
• Troubleshooting the application and infrastructure.
• Building data integrations and developing an understanding of the business logic and data requirements.
• Working with vendors and team members to design and build new modules and features for the EHS platform.
• Leverage best practices to create, update and maintain run books.
• Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
• Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.

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• The Service Engineer position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, and must be an experienced team player, possess strong communication and collaboration skills, and have the ability to effectively manage a demanding workload in the execution of multiple concurrent engineering projects deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for enhancing and configuring system monitoring for existing and new modules, troubleshooting, deploying new modules and features, configuring system integrations, configuring application settings, and collaborating with a global team.
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications
Required/ Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• Technical experience with enterprise level cloud infrastructure and systems.
• Technical experience in software engineering, network engineering, service engineering, or systems engineering
• Experience with C# and XML

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• Technical experience working with large-scale cloud (e.g. Azure) or distributed systems.
• Experience with C# and XML.
• Experience with SQL.
• Experience with Bicep / ARM templates.
• Experience managing global / enterprise wide applications.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience supporting Environmental, Health and Safety application platforms

Responsibilities

• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
• Leverages ADO for project priotization of product backlog items.
• Troubleshooting the application and infrastructure.
• Building data integrations and developing an understanding of the business logic and data requirements.
• Working with vendors and team members to design and build new modules and features for the EHS platform.
• Leverage best practices to create, update and maintain run books.
• Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
• Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.