Service Engineer - EMEA at Microsoft

• The Service Engineer position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, and must be an experienced team player, possess strong communication and collaboration skills, and have the ability to effectively manage a demanding workload in the execution of multiple concurrent engineering projects deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for enhancing and configuring system monitoring for existing and new modules, troubleshooting, deploying new modules and features, configuring system integrations, configuring application settings, and collaborating with a global team.
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications
Required/ Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• Technical experience with enterprise level cloud infrastructure and systems.
• Technical experience in software engineering, network engineering, service engineering, or systems engineering
• Experience with C# and XML

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• Technical experience working with large-scale cloud (e.g. Azure) or distributed systems.
• Experience with C# and XML.
• Experience with SQL.
• Experience with Bicep / ARM templates.
• Experience managing global / enterprise wide applications.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience supporting Environmental, Health and Safety application platforms

Responsibilities

• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
• Leverages ADO for project priotization of product backlog items.
• Troubleshooting the application and infrastructure.
• Building data integrations and developing an understanding of the business logic and data requirements.
• Working with vendors and team members to design and build new modules and features for the EHS platform.
• Leverage best practices to create, update and maintain run books.
• Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
• Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.