Current Opportunities at Plennegy Group

RESPONSIBILITIES:

1. Customer service

• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Ensure proper communication regarding jobs in progress
• Enhance facilities
• Improve technical skills in the workshop
• Effective marketing

2. Profitability

•  Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
• To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.
• 100 % achievement of labour productive efficiency
• 85 % achievement of overall labour sales efficiency
• Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.
• To ensure premises and equipment and other assets are controlled and used effectively.
•  Plan and allocate the technicians' work based on their skill, expertise, and experience.
•  Monitor and boost warranty and service package sales.
• Manage the service schedule and warranty claims.
•  Direct and assist technicians to ensure repairs are completed to the desired standard.
•  Maintain service processes, policies and guidelines and ensure that they are carried out safely.
• To check completed work and ensure parts and labour are fully accounted for.
• Maintain workshop discipline and organization, ensuring cleanliness and safety of the working environment.
• Communicate with the Branch/Sales Manager regularly to review workshop performance and address any specific issues.
• Co-ordinate with the Branch/Sales Manager over the training needs and experience of the workshop team, and delegate tasks to match these needs.
• Responsibility for the special tool inventory and recommendation of the purchase of new tools if necessary
• To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.

REQUIREMENTS:

Qualifications:

• Min: Grade 12 / N2 & Job-related Trade certificate

Experience:

• 5 – 7 Year’s experience as a Service Technician (Diesel Mechanic)

KEY COMPETENCIES

• Able to operate under pressure.
• Attention to detail.
• Good communication skills
• Excellent practical skills
• Problem-solving abilities.
• Willing to work in a team.
• Supervisory skills,
• Computer literacy,
• Time management skills
• Motivational abilities.

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RESPONSIBILITIES:

1. Reconciliation

• Ensure that creditor reconciliations are done accurately and timeously.
• Process reconciled journals on the accounting systems.

2. Creditors

• Follow up on outstanding invoices internally and externally.
• Ensure that suppliers are paid timeously.
• Prepare spreadsheets for monthly payment runs.

3. Administration

• Capture provisions and transfer journals.
• Process invoices on the accounting systems.
• Administer credit applications and border letters as required.

REQUIREMENTS:

Qualifications:

• Min: Grade 12
• Ideal: Diploma in bookkeeping.

Experience:

• Experience in a similar role.

KEY COMPETENCIES

• Solid understanding of basic bookkeeping and accounting payable principles.
• Ability to calculate and manage accounting figures.
• Effective verbal, written and listening communication skills.
• Dependability
• Time management skills.
• Proficient in Microsoft programs with an emphasis on spreadsheets.

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1. Quality of work

• Knowledge of work & systems including diagnostics.
• Ordering correct parts first time round to complete job
• Loading and closing of quality DTAC's 100%
• Comebacks less than 3% of own total labour sales
• Productivity at 100% and efficiency 85%
• Charge to total percentage = 85%
• Carry out all DLM's and courses assigned timeously.
• Adhere to company SOP’s.
• Comply with Company minimum tool requirements.
• Efficient time management re travelling etc.

2. Administrative duties

• Completion of job cards within 24 hours
• Accurate completion of daily reports and technician diary.

3. Customer service

• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Ensure proper communication regarding jobs in progress

Requirements

Qualifications:

• Min: Grade 12 & Job related Trade certificate
• Ideal: Grade 12 / N2 & Job related Trade certificate

Experience:

• Must be able to work on sophisticated and intricate machinery and equipment including large tractors, combines, sprayers, harvesters and Precision AG.