Current Opportunities at Rand Mutual - RMA

THE JOB AT A GLANCE

As an Executive:

• Strategy Implementation, you will be reporting to the Group CFO, the Executive: Strategy Implementation will be responsible for driving, enabling and monitoring the execution of the Finance strategy through effective collaboration with the executive team. This includes effectively integrating new business acquisitions. Working with the RMA Group Corporate Finance division and execution of Strategic Finance Projects for the benefit of the Group.

WHAT WILL YOU DO?

Strategy Enablement and Execution:

•  Work closely with executives to enable strategy execution through one on one sessions.
• Assist in the preparation of frameworks and fill in gaps where required.
• Review structures in order to ensure alignment with and support the strategy.
• Implement a revised operating model throughout the organisation that will support the roll out of the strategy.
• Provide expert advice and consulting to the CFO from both an insurance perspective, through the sound understanding of the organisation’s context and strategy, unpacking key challenges and/or opportunities, options and choices and potential implications (both positive and negative)
• Manage and drive key projects and initiatives that are critical to strategy execution by ensuring that these are executed as per plan and have the desired outcome
• Provide support on strategy execution, monitoring and reporting for shareholder and investor categories.

Effective Reporting:

• Coordinate the reporting function from the CFO’s Office ensuring that the correct information is presented in the right way at the right level for Finance strategic projects
• Coordinate and ensure the development of a fit for purpose dashboard

Key Stakeholder Engagement:

• Attend and participate in Group and Divisional Excos
• Participate in key meetings related to strategic initiatives, in order to keep updated on any relevant developments or risks.
• Provide continuous feedback to the CFO and highlight any areas that require his/her direct intervention
• Support the CEO, and CFO in any relevant matters, in order to drive the function’s agenda and achieve strategic objectives for the organisation

WHAT YOU'LL BRING TO THE TABLE?

• CA (SA) or Equivalent
• Business , Finance or Insurance related Tertiary qualification
• MBA (optional)
• 10 -15 years’ experience in a Insurance or Financial Services
• Proven track record of success in leading large scale business projects
• Prior M&A integration strategy, post-merger integration management as well as functional/ operational workstream management and execution
• Finance best practice implementation across various Finance disciplines
• Business Acumen and an understanding of the organisation and insurance industry
• Strategy development and execution skills
• Complex/ Large Programme Management
• Business Process Management and Optimisation
• General business operations, process, and systems management
• Finance Governance, Risk Management
• Ability to work within a matrix structure and influence decisions and results through others
• Excellent decision making
• Ability to work with cross functional business teams to identify fundamental business drivers and risks to those drivers and identify actionable items to deliver on expectations
• Firm understanding of the strategy of the group
• Reporting drafting and preparation skills
• Financial Analysis and Financial Reporting
• Track record of building and managing successful high performing teams across functional areas
• Hands on management to deliver on strategic projects and integration of acquisition

Closing date: 08 June 2023

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As a GM:

• Sales and Distribution, you will be reporting to the Chief Executive Officer (CEO) of Rand Mutual Life (RML) and forming a part of the Rand Mutual Life business, you will be responsible for overseeing the execution of sales strategies and driving sales through the RMA distribution channels and will be responsible for the corporate customer segment Class IV and XIII, creating sales tactics, plans and targets and identifying business opportunities in target markets in order to capitalise on partnerships and stakeholder engagements. The incumbent will also be responsible for managing the sales management based around South Africa with the objective of ensuring that both the individual and the company targets are achieved.

WHAT WILL YOU DO?

Achievement of sales targets through effective strategy implementation:

• Overall responsibility for developing, managing and implementing a competitive sales strategy
• Drive sales targets by designing, implementing and driving an effective sales strategy to achieve the full company sales target (including increasing market share and optimizing business assets)
• Ensure that clear expectations and targets are set for internal sales teams and monitor these on a regular basis
• Effectively manage the profitability of the products being sold by meeting the Boards Strategic targets on Non-COID Sales
• Expand Rand Mutual Life product offering (including the RMA COID system) into Africa.
• Ensure that new and improved ways to accommodate Class IV and Class XIII on the system are identified.

Lead the various Sales and Distribution functional areas:

• Oversee the growth of the independent Broker market
• Ensure that a culture of compliance is embedded across functions
• Ensure that the growth strategy is achieved as per the strategy document
• Oversee the effective management of corporate schemes and the on-boarding process
• Continuously oversee and manage growth in broker panels and key accounts
• Develop, create and execute distribution segmentation, certification and performance criteria
• Oversee the people related agenda for the sales team by:
• Ensuring that a high-performance culture is created and maintained by continuously motivating the sales team, and inspiring them to stay focused on achieving the defined sales targets
• Overseeing the design and implementation of effective incentive and reward programme for the sales team
• Providing ongoing coaching and mentoring to the sales management team
• Overseeing and ensuring that Personal Development Plans are in place for all Sales staff
• Overseeing the effective recruitment and selection of the right skills at the right time to ensure that the sales strategy is achieved
• Effectively manage the costs of running the operation by monitoring budgets, service expenses, overall profitability, and operating costs as well as conducting forecasting exercises

New business development:

• Build and grow the business in terms of activity and sales by:
• Overseeing the review of RMA’s product offerings as designed by the Product Development Team with the aim of improving current products
• Continuously spotting/identifying market opportunities for new customers
• Identifying emerging markets and market shifts while being fully aware of new products and competition status
• Attending industry events and conferences, on a regular basis, to generate new business leads and represent/act as a spokesperson for the company at these various platforms to attract more, potential clients
• Expanding Rand Mutual product offering to all existing membership

Internal and external stakeholder management:

• Develop and build relationships with the consultants, managers and other team leaders in a manner that is conducive to a high-performance sales culture
• Interact and present to Executives and Board within RMA as and when necessary
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Build strong Strategic Partnerships with both internal and external stakeholders
• Effectively network with other sales executives/directors/heads in order to generate new business for the company

Risk and compliance management:

• Ensure effective risk management as identified by the risk team
• Ensure that the sales team stay abreast of and implement changes as per the Financial Services Conduct Authority as well as the Prudential Authority
• Ensure ongoing adherence to Internal Audit processes and standards

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Commercial Business Degree
• CFP
• RE1 and RE5
• At least 10 years of experience in sales management (Corporate/Employee Benefits environment)
• Minimum 10 years management experience, 3 of which should be at a Senior Management level
• Experience managing budgets and sales teams
• Sound Long-term (Life) Insurance knowledge and experience
• Strong insurance product knowledge (group benefits)
• Proven track record on setting, achieving and exceeding sales targets
• Extensive experience selling to corporate organisations
• Insurance or Financial Services experience advantageous
• Ability to demonstrate past sales achievement in large and complex deals
• Ability to cross-sell
• Experience and exposure to work in Africa

Closing date: 08 June 2023

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• As the Implementation and Enablement Specialist you will oversee the planning and tracking of specific Life & Partnerships initiatives within RML with specific deliverables as identified by Senior Management, from time to time. The incumbent will support the managing and driving of relationships through the project implementation of solutions.

WHAT WILL YOU DO?

Plan the project  

• Define the scope of the project in collaboration with senior management
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources (time, money, equipment, etc.) required to complete the project
• Develop a detailed schedule for project completion that effectively allocates the resources to the activities and takes into account the long-term impact of decisions and possible risks
• Engage with senior management and all stakeholders / staff that will be affected by the project activities, to review the project schedule; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion

Implement the project

• Execute the project according to the project plan and manage project deliverables making decisions and solving problems within the scope of the project. Escalate non-project related decisions and problems to the project sponsor/business owner
• Ensure that the project deliverables are met on time, within budget and at the required level of quality
• Develop forms and records to document project activities
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the project  

• Write reports on the project for management and project owners/funders and Exco
• Monitor and approve all budgeted project expenditures
• Ensure that all financial records for the project are up to date
• Prepare financial reports and supporting documentation for funders as outlined in funding agreements.

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 6: Qualification advantageous
• Qualification in project management or equivalent
• At least 2 years or more Operations, Implementation or Project Management experience
• Direct work experience in a Life Insurance business, operations experience is advantageous.
• Knowledge of both theoretical and practical aspects of project management in the context of a Life Insurance business.
• Knowledge of project management techniques and tools.
• Knowledge of Information Technology Systems
• Knowledge of compliance requirements and controls 

Closing date: 01 June 2023

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• As the Data Analyst you will be responsible for applying data analytics techniques such as mining, generation, and visualisation, to deliver unparalleled Big Data support and service to the business. You will also be responsible for transforming data into readable, goal-driven reports for continued innovation and growth.

WHAT WILL YOU DO?

Data Management

• Determine the most reliable source for data.
• Develop and maintain databases by acquiring data from primary and secondary sources and build scripts that will make our data evaluation process more flexible or scalable across data sets.
• Assist in the classification, collection, cleaning, loading, analysis, presentation and reporting of data according to the RMA definition: Sensitive (high risk) and Public (low risk).
• Maintain complete, accurate, valid and timely data.
• Continuously ensure accuracy, integrity and quality of data (access control, backup, etc.) by developing and implementing programs for data quality improvement.
• Extract data from RMA systems and conduct a thorough analysis on the information retrieved.
• Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple data frameworks.
• Identify trends and opportunities for growth through analysis of complex data sets.
• Identify data entities and data sources that comprise enterprise data.
• Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets.
• Update and maintain the documentation of each data element policy, data source, data provenance, data element business name, and data element definition on an ongoing basis.
• Resolve issues with regards to standard definitions for data elements that cross business boundaries.
• Resolve conflicts in the definition of centrally used data attributes.
• Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data.
• Define and implement data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solution

Monitor adherence to data related compliance frameworks, policies and procedures

• Monitor compliance with Enterprise data Governance Policy.
• Monitor and update procedures that satisfy specified information security requirements, including legal and statutory compliance obligations with the Financial Services Board, Promotion of Access to Information Act (PAIA), Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act (ECTA.)

Drive business needs analyses and continuous improvement initiatives

• Work directly with management and users to gather requirements, provide status updates, and build relationships.
• Provide consulting services to the business to assist data users in the interpretation and use of data, as and when required.
• Lead analysis initiatives and service improvement reviews across the business.
• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Proactively analyse data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.

Reporting

• Create best-practice reports based on data mining, analysis, and visualization.
• Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources.
• Define delivery modes for transmitting and reporting enterprise data.
• Prepare and submit ad hoc reports on information retrieved and analysed.
• Create regular information reports to be presented to management and the business.
• Produce daily, weekly and monthly reports to internal and external stakeholders including but not limited to Ops management, the business Exco, relevant regulatory and compliance committees.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Bachelor’s Degree (BSc. in Statistics, Mathematical Statistics, Computer Science, Data Analytics).
• Intermediate SQL, MS Word, Advanced Excel, PowerPoint and Outlook
• 3-5 years’ experience as a data analyst.
• Data analyst experience within a BI environment is a must.
• Data cleansing experience.
• Proven analytic skills, including mining, evaluation, analysis, and visualization.
• Technical report writing experience in relevant areas, including queries, reports, and presentations with experience using SSRS, PowerBI and automation of jobs.
• Prior experience with database and model design and segmentation techniques
• Strong development experience in tools like SQL, SSIS and SSAS.
• Practical experience in statistical analysis through the use of statistical package like Excel and R.
• Proven success in a collaborative, team-oriented environment.
• Ability to interpret and present complex data concepts.
• Strong development experience in SQL, SSRS,SSIS, SSAS and Excel skills with the ability to learn other analytic tools.
• Proven analytic skills, including mining, evaluation, analysis, and visualization.
• Prior experience with database and model design and segmentation techniques.

Closing date: 01 June 2023

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• As a Retentions Specialist, you will be responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business. You will also be responsible for managing a team of Retentions Agents who contribute to RMA’s strategic deliverables through ensuring successful collection of premiums in an endeavour to retain RMA Life’s core customer base by driving retention and upselling of RMA Products.

WHAT WILL YOU DO?

Upselling

• Work with the Sales team in implementing sales promotion activities.
• Deliver product presentations and demonstrations to customers.
• Drive up-selling to existing for purpose of business growth and sustainability.
• Offer downgrade of products to retain customers.

Manage travelling arrangements

• Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.
• Ensure that daily debits have run.
• Ensure payment schedules go out to the various brokers/schemes.
• Contribute to the development of new strategies for customer retention activities.
• Gather information from existing customers about customer service and customer complaints.
• Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.
• Manage and influence Lapse ratio reduction.
• Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.
• Build positive working relationships with customers for repeat businesses.
• Effectively manage complex retention queries.

Lead QA Team

• Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.
• Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.
• Enforce retention process end to end as per Standard Operating Procedures.
• Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.
• Submit weekly and monthly retention reporting as and when needed.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Bachelor's degree in sales, customer service, or related field.
• RE5.
• 5 – 7 years retentions/ collections within insurance industry (Essential).
• 2 – 3 years Sales experience (Essential).
• Ability to liaise effectively with stakeholders on all levels
• Ability to multitask.
• Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.

Closing date: 01 June 2023 

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• As a Client Services Administrator, you will be supporting the sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.

WHAT WILL YOU DO?

• General administration support to Key account Executive.
• Standby assistance to Key account executive.
• Telephonic and e-mail query management.
• And effective feedback to clients.
• NON-COID New business management and professional feedback.
• Weekly and monthly reports management.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Keep record of sales trends.
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Inter department enquiry management.
• Excellent customer service and effective communication.

WHAT YOU'LL BRING TO THE TABLE?

• NQF5/diploma in business management
• 3 years sales administrative support experience
• Advanced Computer literate - MS Office
• Ability to organize
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Coordinating meetings
• Highly Numeracy level

Closing date: 01 June 2023

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• As a Cloud Systems Administrator you will be reporting to the Cloud Systems Administrator Team Leader, the Cloud Systems Administrator will be responsible for supporting the installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products in support of business processing requirements and operating and service level agreements and in accordance with established routines. The incumbent will be responsible for performing software installations and upgrades to operating systems; authorisation and monitoring of access to computers or infrastructure in accordance with established organisational policy, all under direct supervision. This includes the investigation of unauthorised access, and the performance of other administrative duties relating to security management.

WHAT WILL YOU DO?

ICT Infrastructure and Applications Systems Support  

• Support RMA Domain and Directory services, including, but not limited to maintaining services utilizing Microsoft Servers over a multisite environment, including physical and virtual infrastructure
• Assist with daily operations remotely and onsite, including monitoring, health checks, alerting, troubleshooting, reporting, incident and problem management, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring / tuning of ICT infrastructure and connectivity
• Ensure the highest level of systems and infrastructure availability
• Escalate and mitigate any ICT Infrastructure risks, including but not limited to security threats, vulnerabilities, and risk exposure, within agreed secure scores. Which includes e-mail security, Patch Management, Security Incident detection, response, and recovery
• Consistently maintain and audit backups for disaster recovery needs, as well as monitor and configure any virus protection software

Provide support with IT service requests and system

• Provide troubleshooting on all systems within organization including workstations, servers, network equipment, and supported applications
• Assist with resolving critical alerts (Security and Infrastructure) with regards to the ICT environment and network
• Resolve calls within agreed SLA’s, update Service Desk calls and tracking on issue resolution
• Log and manage service requests and escalate major and critical incidents to the Systems Administrator Team Leader or to external service providers
• Follow up on logged service requests and helpdesk escalations
• Support internal and external users with connectivity to the relevant system
• Administer system users and parameters.
• Liaise with service providers and users on the progress of service request
• Adhere to Change control procedures throughout the lifecycle

Project Participation

• Actively participate in projects and technology implementations as per Project plans, risks, deliverables, and timelines
• Adhere to RMA Change Management policies and principles.
• Participate in Solution design as required

Closing date: 1 June 2023