Current Opportunities at RCL FOODS

• The suitable candidate will be required to direct and coordinate all Risk Management aspects and activities and the development, implementation and management of RiskControl Programmes in accordance with company standards and internationally recognized principles in order to fulfil company strategies as well as compliance with SH&E legislative requirements.
• This role will be based in Pietermaritzburg and reporting to General Manager.

Minimum Requirements    
Skills & Experience

• A recognised tertiary qualification National Diploma or Btech in Safety Management
• SAMTRAC (or equivalent) will be an added advantage
• 3 – 5 year’s experience in a manufacturing/mining/construction environment.
• Thorough knowledge and understanding of all applicable SHE legislation.
• Thorough working knowledge and experience of ISO 14001, OHSAS 18001, ISO 45001 and integrated ISO/OHSAS Systems.
• Thorough knowledge and understanding of internationally recognized risk management principles.
• People management, leadership and interpersonal skills.
• Computer literate & have analytical and problem solving skills.
• Innovative: Sound judgement, reasoning and decision making skills.
• Recommends solutions based on rigorous information gathering and analytical thinking.
• Acts as a role model for RCL values. Good communication skills, both verbal and written.
• Identifies obvious development needs. Result driven, self-starter.
• Assertive and influential. Believes in and drives new possibilities.
• Auditing skills & Presentation skills.

Duties & Responsibilities    
Key Responsibilities

• Translate and implement operations strategies in line with Business Unit goals in order to take Safety, Health and Environmental and Sustainability to the next level. Ensure systems adequacy and overall effectiveness.
• Implementing and monitoring the process of Safety, Health, Environment (including Sustainability) and Risk Management and integrating it, into the daily activities within the business unit
• Ensure the adherence to Safety, Health, Environmental and Risk compliance process
• Protect the Business units against uncertainties that could threaten the achievement of business objectives.
• Foster positive relationships with regulatory authorities (Dept of Labour, SAPS, Fire Dept, Municipal Officials, etc).
• Work proactively with Management to establish and maintain a programme of continual improvement in the management of Safety and Environmental programmes.
• Provide clear Leadership for the development of a safe environment.
• Ensure that all Safety and environmental programmes are carried out efficiently.
• Ensure compliance with applicable regulatory standards.
• Ensure all internal policies are aligned with legislative requirements and best practice.
• Provide regular reports to Management of the systems implemented.
• Keep abreast of legislated changes and best practice methods and implement them at the Farms.
• Drawing up of Policies / Procedures relating to Safety, Health and Environment.
• Ensure that fire prevention and emergency procedures are identified and implemented.
• Ensure that  site contingency plans are in place.
• Conduct work place and job specific hazard analysis to identify potential SH&E hazards, determine the risks associated with these hazards and develop and implement appropriate risk control measures
• Evaluate the effectiveness of risk control measures and recommend changes.
• Use of trend analysist to identify system deficiencies and incident trends and outline relevant improvements.
• Investigate incidents and develop effective mitigation actions.
• Conduct internal audits to ensure Compliance and participate in all external audits.
• Ensure Surveys and assessments are conducted as per legislation and within the necessary time frame.
• Address corrective actions and gaps identified where necessary.
• Identify employee training needs in relation to Health / Safety and Environmental
• Plan and ensure training is done as and when legislation requires
• Develop controls to ensure that training is conducted continuously.
• Development of reports in relation to health, safety, environmental and risk issues and communicate to decision makes.
• Compile DIFR stats for weekly and monthly reports
• Act as liaison with all related regulating agencies
• Make decisions and offer guidance to the Operations on Health, Safety and Environmental issues.
• Ensure that management and organizational accountability in terms of legislative requirements are addressed, requiring a high level of discretion.

Closing Date    
2023/07/03

go to method of application »

• The suitable candidate will be required to direct and coordinate all Risk Management aspects and activities and the development, implementation and management of RiskControl Programmes in accordance with company standards and internationally recognized principles in order to fulfil company strategies as well as compliance with SH&E legislative requirements.
• This role will be based in Pietermaritzburg and reporting to General Manager.

Minimum Requirements    
Skills & Experience

• A recognised tertiary qualification National Diploma or Btech in Safety Management
• SAMTRAC (or equivalent) will be an added advantage
• 3 – 5 year’s experience in a manufacturing/mining/construction environment.
• Thorough knowledge and understanding of all applicable SHE legislation.
• Thorough working knowledge and experience of ISO 14001, OHSAS 18001, ISO 45001 and integrated ISO/OHSAS Systems.
• Thorough knowledge and understanding of internationally recognized risk management principles.
• People management, leadership and interpersonal skills.
• Computer literate & have analytical and problem solving skills.
• Innovative: Sound judgement, reasoning and decision making skills.
• Recommends solutions based on rigorous information gathering and analytical thinking.
• Acts as a role model for RCL values. Good communication skills, both verbal and written.
• Identifies obvious development needs. Result driven, self-starter.
• Assertive and influential. Believes in and drives new possibilities.
• Auditing skills & Presentation skills.

Duties & Responsibilities    
Key Responsibilities

• Translate and implement operations strategies in line with Business Unit goals in order to take Safety, Health and Environmental and Sustainability to the next level. Ensure systems adequacy and overall effectiveness.
• Implementing and monitoring the process of Safety, Health, Environment (including Sustainability) and Risk Management and integrating it, into the daily activities within the business unit
• Ensure the adherence to Safety, Health, Environmental and Risk compliance process
• Protect the Business units against uncertainties that could threaten the achievement of business objectives.
• Foster positive relationships with regulatory authorities (Dept of Labour, SAPS, Fire Dept, Municipal Officials, etc).
• Work proactively with Management to establish and maintain a programme of continual improvement in the management of Safety and Environmental programmes.
• Provide clear Leadership for the development of a safe environment.
• Ensure that all Safety and environmental programmes are carried out efficiently.
• Ensure compliance with applicable regulatory standards.
• Ensure all internal policies are aligned with legislative requirements and best practice.
• Provide regular reports to Management of the systems implemented.
• Keep abreast of legislated changes and best practice methods and implement them at the Farms.
• Drawing up of Policies / Procedures relating to Safety, Health and Environment.
• Ensure that fire prevention and emergency procedures are identified and implemented.
• Ensure that  site contingency plans are in place.
• Conduct work place and job specific hazard analysis to identify potential SH&E hazards, determine the risks associated with these hazards and develop and implement appropriate risk control measures
• Evaluate the effectiveness of risk control measures and recommend changes.
• Use of trend analysist to identify system deficiencies and incident trends and outline relevant improvements.
• Investigate incidents and develop effective mitigation actions.
• Conduct internal audits to ensure Compliance and participate in all external audits.
• Ensure Surveys and assessments are conducted as per legislation and within the necessary time frame.
• Address corrective actions and gaps identified where necessary.
• Identify employee training needs in relation to Health / Safety and Environmental
• Plan and ensure training is done as and when legislation requires
• Develop controls to ensure that training is conducted continuously.
• Development of reports in relation to health, safety, environmental and risk issues and communicate to decision makes.
• Compile DIFR stats for weekly and monthly reports
• Act as liaison with all related regulating agencies
• Make decisions and offer guidance to the Operations on Health, Safety and Environmental issues.
• Ensure that management and organizational accountability in terms of legislative requirements are addressed, requiring a high level of discretion.

Closing Date    
2023/07/03

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• The Maintenance Manager is responsible for managing the Mechanical Maintenance function within the Engineering Department by upholding all mechanical standards and providing electrical support whenever required, within Milling to a high standard.

Minimum Requirements    

• Matric
• Trade test certificate as a Millwright, Fitter & Turner or Electrician
• Valid Code EB drivers’ licence
• 5 to 10 years’ experience in the milling industry with the wright trade

Duties & Responsibilities    
Maintenance:

• To ensure efficient and cost effective maintenance management systems are being practised.
• To be pro-active in identifying potential faults/breakdowns before they occur.
• To ensure regular visits to all parts of the site in order to monitor maintenance standards in general.
• To assist in the implementation and running of a planned maintenance scheduling system for all equipment.
• To ensure a good balance between (planned maintenance) proactive maintenance and (defects/breakdowns/call outs) reactive maintenance tasks.
• To ensure the ongoing management and development of a condition monitoring program to all critical (rotating machinery) machinery and equipment. Based on temperature, vibration and friction readings.
• To be influential in monitoring/investigating and recommending implementation of new technologies/techniques within the maintenance management function.

Projects:

• To identify maintenance projects whose implementations cost-effectively eliminate/improve the current operating scenario.
• To ensure that accurate and realistic justifications are given for the relevant projects.
• To ensure that an effective investigation is carried out before proposals are issued for all engineering maintenance projects.
• To ensure that proposals offered are the most effective and efficient solution for the specific project.
• To ensure a well-co-ordinated and successful implementation of the engineering maintenance projects.
• To ensure that maintenance projects are completed and successfully handed over, and all outstanding items are attended to within a reasonable time span.

Financial:

• To ensure that project costs are kept within the budgeted limit.
• To ensure that a well-constructed and effective financial motivation is compiled when necessary for the maintenance projects.
• Comprehensive, detailed control of the Mechanical Maintenance Budget allocation and maintenance of reports thereof.
• Provide regular, accurate input into budgeting and expenditure decisions

Administrative:

• To implement and maintain a functional filing system.
• To ensure that all internal and external admin requirements are fulfilled.
• To ensure that all necessary matters/decisions at meetings are recorded.
• Ensure that all documentation as required by the Pragma maintenance management system (job cards, change approvals etc.) are complete and submitted on time.
• Demonstrate a will to apply principles (5S, 20 keys, JIT etc.) to ensure a neat, functional, and meticulous workshop.

Safety:

• To promote and enforce a high standard of safety and housekeeping practices to all contractors on a regular basis.
• To ensure that all the relevant safety contracts and permits are completed by all the contractors before the work commences.
• Ensure that all subordinates strictly adhere to the practises adopted by the company at any given point in time.
• Plays a constructive role in improvement of safety discipline and commitment Will be required to provide inputs, either intermittently or regularly, to the health and safety committee.
• To consistently, and without any exception, uphold the requirements of the safety permit system (such as lock-outs, working at heights, etc.)
• To shoulder the necessary responsibility and use it to make sound decisions in the interest of Milling.
• Display discipline with regards to time keeping, professionalism and to carry the engineering department’s reputation proudly, not only for subordinates, but for self as well.
• Ensure a harmonious relationship between subordinates and internal divisions within the engineering department.
• Carry out relevant disciplinary procedures to completion.

Working for Customers:

• To ensure a quick response to work requests within all departments and implement a system to monitor same.
• To ensure a friendly and courteous frame of mind.
• To ensure that quality workmanship standards are maintained.
• To ensure that promises / commitments made to other departments are kept.
• To ensure that advice / recommendations is given to colleagues and sub-ordinates with the aim to reduce possible breakdowns or relieve bottle necks.

Training:

• To ensure the ongoing training and development of all subordinates within the budget constraints.

Closing Date    
2023/06/30

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Job Description    

• RCL FOODS is seeking an Electrical Technician to join our Foods Division. The role will be based in Pretoria West and report to the Maintenance Manager. RCL FOODS is looking for an incumbent to be responsible for the implementation of new electrical machinery and equipment, and upgrade electrical machinery and equipment on a software and hardware level. Perform maintenance of all electrical machinery, equipment, processes and software applications according to SANS codes for a hazardous site on a higher level than electricians. Give a higher level of support to electrical staff and solve higher-level problems.

Minimum Requirements    

• National N6 Diploma and Trade test or National Diploma in Electrical Engineering (Process Instrumentation)
• Minimum 5 - 8 years of working experience in the following areas:
• General factory maintenance
• Reading and interpretation of electrical drawings
• Wide range of instrumentation experience 
• Knowledge of SCADA systems
• Knowledge of PLC programming experience
• Experience in PLC, VSD Drives, Fans, Process Optimization, and Compressors would be highly advantageous
• Previous experience as an instrumentation technician in the milling industry will be highly advantageous
• Implementation of small projects
• Advanced computer literacy (MS Word/Excel/Outlook)
• Minimum 5 years of Siemens PLC S7 (1500, 1200) and TIA portal experience. 
• Minimum 5 years of Wonderware System Platform and InTouch experience.
• Valid Code B driver’s license.

Duties & Responsibilities    

• Disseminate best practices in all instrumentation aspects.
• System troubleshooting and hardware problems resolution, calibrating and maintaining all equipment within the control solution.
• Assist with onsite project commissioning and ensuring adherence to RCL FOODS standards and change procedures. 
• Ensure cost-effective and efficient maintenance of all electrical, instrumentation, computer, network, and PLC equipment.
• Ensure that all breakdowns are attended to in a cost-effective manner.
• Be proactive in identifying potential faults and breakdowns before it occurs.
• Willing to do stand-by duty.
• Ensure all callouts are attended to in a timeous manner.
• Willing to perform work outside of regular working hours (overtime).
• Practice and enforce RCL Foods Milling codes of safety and housekeeping. 
• Ensure occupational health and safety electrical installation regulations and electrical machinery acts are adhered to.
• Ensure that SANS 10142 wiring regulations are adhered to. Ensure that SANS 10108 hazardous location regulations are complied with. 
• Ensure that all information submitted on work orders is complete and correct.
• Ensure that all completed work orders/documentation is submitted to the foreman for checking. 
• Respond quickly to work requests/defects. 
• Ensure that all promises/commitments made are kept. 
• Inspect all new electrical installations as per the maintenance manager’s instructions. 
• Ensure that all PLC and SCADA applications are backed up and up to date.
• Recommend changes in PLCs and SCADA through the change request procedure.
• Ensure correct devices, machinery, and software applications are installed for the correct processes.
• Ensure proper functionality and maintenance of UPS systems.
• Assist with the service of fire alarm panels.

Closing Date    
2023/06/25

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• The Operations analyst is a key member of the operations team providing in-depth analysis of information from multiple data sources to provide data driven business insights leading to improved business results. This person will work closely with the National Transport Manager and the Regional operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.

Minimum Requirements    

• Matric
• Bachelor’s Degree in areas such as business administration, logistics, management information systems (MIS) and accounting from an accredited college or university
• Courses in global logistics, business logistics, transportation systems and supply management would be advantageous.
• A friendly professional demeanor and ability to excel in a team oriented environment Innovative and adaptable with an interest in finding ‘better ways to do things”.
• Ability to prioritize multiple projects, to work independently and as part of a team.
• Comfortable working in environment with little structure and sometimes conflicting priorities

Duties & Responsibilities    
Data Analysis and Reporting

• Provide business owners with information, insights, and processes for better decisions and better results.
• Collaborate with cross-functional stakeholders to translate business problems into information that drives better decision-making.
• Respond to ad hoc reporting requests from internal customers, providing them with the insights they need to address their business problems.
• Prepare technical dashboards by collecting, analysing, and summarising information and trends
• Build reports and dashboards based on user requests and business needs.
• Work towards automating reoccurring reports where indicated and whenever possible.
• Develop key performance indicators (KPI) and manage KPI reports and dashboards in support of strategic initiatives and goals.
• Responsible for maintaining, tracking and analyzing data generated.
• Responsible for cost analysis of logistics budget reports.
• Gathers and interprets relevant data (costs, trends) using qlikview and SAP BW reporting systems.
• Investigates problems, finds root causes, and develops solutions by analyzing data or information to identify the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Develops periodic performance reports and distributes them to stakeholders.
• Monitors contract compliance of carriers (eg CDS) and other logistics service providers (eg. Tyres 2000) and engages Depot and Fleet Management to address and resolve inefficiencies.
• Provides analytical support for projects, new business opportunities, and proposals.
• Preparation and issuing reports, including detailed reviews and analysis and address any areas of concern.
• Providing reports to the Executive on a periodic basis.

Continuous Improvement

• Responsible for identifying logistics areas for process improvement and cost savings to ensure expectations are met.
• Collaborate with associates to improve efficiency, productivity and processes.
• Lead the analysis and provide statistical information on the tracking of product shipments, returns, and inventory.
• Identify the needs and opportunity areas within Transport and make recommendations for improvement.
• Evaluate existing capabilities and establish new systems and processes for the tracking, measurement, reporting, and analysis of all fleet.
• Lead, manage and facilitate improvement projects across the business nationally.
• Standardise processes and systems across the Transport department in a cost effective manner.
• Write or revise standard operating procedures for logistics processes inconjunction with the Procedures Controller.
• Monitor industry standards, trends, or practices to identify developments in logistics planning or execution.
• Build and maintain relationships with stakeholders on continuous improvement measures.
• Identify training, coaching and mentoring opportunities where possible to order to for the team to achieve performance targets
• Support the site leadership teams to create an environment engaged in continuous improvement.

Customer Service

• Respond to customer queries regarding information relating to the Operations activities.
• Engage with Fleet Management, Operations team, Planning and Finance to improve efficiency and reduce cost to serve in order to provide cost effective customer service.
• Act as global go-to person for all Operations data quality related questions.

Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Manage colleagues and employees’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Closing Date    
2023/06/25

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• The suitable candidate will be required to ensure that the distribution team at the bakery meet required customer service level  within the operational budget. The distribution supervisor will also ensure that distribution processes are executed in accordance with health, safety and quality standards.

This role will be based in Pietermaritzburg and reporting to the Regional Operations & Procurement Manager.

Minimum Requirements    
Qualifications

• Matric
• Diploma in Supply Chain Management

Skills

• Logical thinking
• Decision making
• Organisational awareness
• Influence
• Demonstrated and “hands on” ability to mobilise teams to implement improvement initiatives, standardise new practices and drive continuous improvement.
• Excellent verbal and written communication.
• Excellent report writing.

Experience

• 5 years distribution experience in an FMCG environment, at least 3 years of which in a supervisory role.
• Continuous improvement, quality and safety experience in a manufacturing/distribution environment.

Experience in labour relations

• Attributes
• Inquisitive
• Persuasive
• Uses initiative
• Assertive
• Tolerant of stress and pressure
• Creative
• Proactive
• Attention to detail
• Deadline driven
• People orientated
• Results driven
• Able to encourage, motivate people
• Significant drive, sound judgement and ability to influence and all levels.

Duties & Responsibilities    
Debrief Process

• To manage the daily debrief processes at the bakery and undertake a full review of all of the following per route;
• Service level (on time and in full)
• Customer service level (customers visited vs customers plotted)
• Short-loads
• Short-dated stock
• Total returns (stock in van)
• Return write-off ‘s (coded and classified)
• Driver shorts
• Crate shorts
• POD’s
• Kilometres travelled
• Standard route kilometres
• Vehicle utilisation and action planning

Crate Management

• To manage bread crates daily to minimise the replacement of crates and to ensure that the crate pool is sufficient to maintain order and service level fulfilment at the lowest possible cost.

Driver cash management

• To supervise driver ‘s to perform their duty effectively;
• To work in accordance with the company rules and legislation relating to the handling of cash and maintaining a zero cash balance and a nil crate balance for each driver daily.
• To act in a consistent manner against drivers when the cash shorts are in excess of the allowable limits (nil) and to follow up and resolve other aspects of the cash balances that are not driver specific to maintain a clean balance with limited write-offs.
• To work in accordance with the Company rules relating to handling of the product.
• To manage driver behaviour and adherence to Company rules and legislation.  

Human Resource Management

• To effectively maintain the appropriate human resource levels by the careful selection, retention and performance-based management of staff.
• To inspire team members and staff to work in accordance with the Standards of Leadership and Our Way by personal adoption of these leadership standards and behaviours with a deliberate and intense effort to improve the overall business performance by focusing on these standards and behaviours.
• To use the RCL Foods performance development processes to provide relevant key performance areas and indicators.  To measure and hold reports accountable for the effective delivery of the various goals and to support reports with personal development.
• A healthy labour relations environment an work climate will be maintained by regular and open communication with the staff members that ordinarily constitute an interest group and with general staff and management.
• To ensure that disciplinary procedures are followed according to the disciplinary code of conduct.

Food, Safety and Quality Management

• Support the Food Safety and Quality Management Systems at the bakery and depots.  Rigorous auditing an action planning will be required.

Safety, Health and the Environment and Risk Management

• Business continuity planning and risk management practices will be undertaken to manage the distribution risks.
• Matters of safety, health and the environment will be an area of focus.

Closing Date    
2023/06/29

go to method of application »

• The suitable candidate will be required to ensure that the distribution team at the bakery meet required customer service level  within the operational budget. The distribution supervisor will also ensure that distribution processes are executed in accordance with health, safety and quality standards.

This role will be based in Pietermaritzburg and reporting to the Regional Operations & Procurement Manager.

Minimum Requirements    
Qualifications

• Matric
• Diploma in Supply Chain Management

Skills

• Logical thinking
• Decision making
• Organisational awareness
• Influence
• Demonstrated and “hands on” ability to mobilise teams to implement improvement initiatives, standardise new practices and drive continuous improvement.
• Excellent verbal and written communication.
• Excellent report writing.

Experience

• 5 years distribution experience in an FMCG environment, at least 3 years of which in a supervisory role.
• Continuous improvement, quality and safety experience in a manufacturing/distribution environment.

Experience in labour relations

• Attributes
• Inquisitive
• Persuasive
• Uses initiative
• Assertive
• Tolerant of stress and pressure
• Creative
• Proactive
• Attention to detail
• Deadline driven
• People orientated
• Results driven
• Able to encourage, motivate people
• Significant drive, sound judgement and ability to influence and all levels.

Duties & Responsibilities    
Debrief Process

• To manage the daily debrief processes at the bakery and undertake a full review of all of the following per route;
• Service level (on time and in full)
• Customer service level (customers visited vs customers plotted)
• Short-loads
• Short-dated stock
• Total returns (stock in van)
• Return write-off ‘s (coded and classified)
• Driver shorts
• Crate shorts
• POD’s
• Kilometres travelled
• Standard route kilometres
• Vehicle utilisation and action planning

Crate Management

• To manage bread crates daily to minimise the replacement of crates and to ensure that the crate pool is sufficient to maintain order and service level fulfilment at the lowest possible cost.

Driver cash management

• To supervise driver ‘s to perform their duty effectively;
• To work in accordance with the company rules and legislation relating to the handling of cash and maintaining a zero cash balance and a nil crate balance for each driver daily.
• To act in a consistent manner against drivers when the cash shorts are in excess of the allowable limits (nil) and to follow up and resolve other aspects of the cash balances that are not driver specific to maintain a clean balance with limited write-offs.
• To work in accordance with the Company rules relating to handling of the product.
• To manage driver behaviour and adherence to Company rules and legislation.  

Human Resource Management

• To effectively maintain the appropriate human resource levels by the careful selection, retention and performance-based management of staff.
• To inspire team members and staff to work in accordance with the Standards of Leadership and Our Way by personal adoption of these leadership standards and behaviours with a deliberate and intense effort to improve the overall business performance by focusing on these standards and behaviours.
• To use the RCL Foods performance development processes to provide relevant key performance areas and indicators.  To measure and hold reports accountable for the effective delivery of the various goals and to support reports with personal development.
• A healthy labour relations environment an work climate will be maintained by regular and open communication with the staff members that ordinarily constitute an interest group and with general staff and management.
• To ensure that disciplinary procedures are followed according to the disciplinary code of conduct.

Food, Safety and Quality Management

• Support the Food Safety and Quality Management Systems at the bakery and depots.  Rigorous auditing an action planning will be required.

Safety, Health and the Environment and Risk Management

• Business continuity planning and risk management practices will be undertaken to manage the distribution risks.
• Matters of safety, health and the environment will be an area of focus.

Closing Date    
2023/06/29

go to method of application »

Minimum Requirements    

• Matric (Grade12).
• Warehouse / Logistics / Stock Control Diploma will be an advantage.
• Minimum of 1 years working experience in a factory / warehouse / dispatch environment
• Well-developed interpersonal and communication skills.
• Be prepared to work planned and unplanned overtime.
• Driver’s Licence Code 10 will be an added advantage.
• Sound understanding of warehouse & logistics functions.
• Minimum of 3 years’ experience at Supervisory level.
• To be considered for appointment, candidate must be a South African citizen.

Duties & Responsibilities    
Oversees the Warehouse/Dispatch operations

• Monitoring and managing the activities & functions in the Warehouse
• Address deviations in the bag packing and truck loading functions
• Controlling & conducting daily cycle counts & monthly stock counts with ability to investigate deviations
• Supervising staff productivity, performance & conduct
• Contribute to and participate in continuous improvement projects focused on optimizing productivity, increasing efficiency & reducing plant stoppages
• Monitoring productivity and performance and, investigating, identifying, and implementing corrective actions/measures
• Institute disciplinary hearings.
• Attending to Non-Conformances and Customer Complaints.
• Responsible for the development of subordinates.
• Responsible for updating time and attendance on SAP
• Complete Dispatch shift reports and report all deviations.
• Ensure that Quality, Safety and SHE standards, including housekeeping are met.
• Conduct incident investigations.
• Responsible for the enforcement of all health and safety procedures on shift.
• Ensure Export processes & procedures are followed at all times, including the completion of Export documentation.
• Ensure Truck loading & Backpacking set targets are met in department.

Closing Date    
2023/06/24

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• The role will be based in Thekweni and report to the Customer Service Centre Team Leader. RCL FOODS is looking for an incumbent to process inbound and outbound sales orders and assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, amending the DSL and depot queries.

Minimum Requirements    

• Matric
• Customer Service Centre Experience
• SAP CRM and R3

Duties & Responsibilities    
Inbound/Outbound Sales Order Processing

• Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
• Read back orders and confirm each line and reference number.
• Process and email add-on and JIT products before the cut off time.
• Ensure the completed detailed activities are captured in CRM.
• Ensure no orders are mailed through by COB to CCF.
• Provide the call lists to the customer care facilitator for completion and signature at the end of the day.

Administration and Protocol Compliance

• Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports daily.
• Inform customers of load exceptions and dropped stock.
• Rebook the DSL and short deliveries.
• Update the customer base, call lists and activities on a continuous basis, and email the information to superiors.
• Advise the Team Leader of complaints logged by customers.
• Ensure that the workstation is organized, and orders are filed daily.
• Administer pick up slips.

Communication

• Ensure clear communication to respective depot staff on all add-on’s, special deliveries, and short/incorrect deliveries.
• Communicate with respective PSC’s on stock outs and amendments.
• Liaise and follow up with delivery queries (i.e. delivery times, late deliveries and delayed/broken down trucks).
• Assist customer representatives with store queries.
• Advise respective parties of problematic customers and provide assistance in finding resolution to issues.

Team Coordination

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy. 

Closing Date    
2023/06/27

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• The role will provide vision and expertise on SAP and Syspro user access and authorisation requirements as well as processes including directly related subsidiary ERP systems aligned with Group goals.
• In addition, the incumbent will be required to develop & implement best practice governance processes for the group around the key IT & Financial systems, lead the security access function for Key IT systems across the group and lead the access design and delivery of end-to-end information security solutions which are enabled by technology for Key IT systems.
• The role will be based in Westville and report to the Group Commercial Executive. 

Minimum Requirements    

Qualifications

• CA/CIMA or equivalent qualification

Skills and Experience

• A minimum of 4 years experience in a multi-functional, multi-divisional production and supply chain environment, 2 of which must be in a supervisory position.
• Experience in business processes and disciplines across financial/management accounting, inventory and materials management, quality control in an FMCG environment, product costing, data analysis, and reporting, system implementation (both new and enhancements) etc.
• Experience across the full supply chain in the Business from processing through to market would be advantageous.
• Experience in a fully/semi-integrated systems environment.

Knowledge 

• SAP and SYSPRO access & authorisation across all modules including but not limited to MTECH, MACS, ADEXA, and ORACLE.
• Interfaces and workflow architecture, rules, and processes.

Duties & Responsibilities    
Operational Management

• Design and develop Governance, Risk & Compliance documentation and appropriate workflow requirements and processes.
• Interact directly with Group managers and key stakeholders through a change management process with new systems implementation and/or system enhancements.
• Co-lead new systems implementation projects and systems enhancements.

Governance Risk and compliance (GRC)

• Owner of the Governance Risk & Compliance systems application.
• Analyse and gain an understanding of the Group business requirements for the User Access Management, Emergency Access Management, Business Role Management and Access Risk Analysis.
• Applying the Business requirements of the Group to configuring the GRC application.
• Assessing, recommending and configuring financial and operational controls around the SAP and Syspro applications.
• Identify potential risk to the business for user access (segregation of duties) and business role development.
• Recommending mitigation and remediation strategies to business process owners to reduce risk exposure of the business.
• Preparing and constructing access blueprints from best practices for security of systems to reduce risk exposure,
• Implementing authorised best practice strategies documented in Group blueprints in the GRC space.
• Manage relationships with internal and external stakeholders. Provide risk analysis reports to Internal and external audit.
• Liaise with internal audit to ensure that the controls designed and implemented are in line with Audit requirements.
• Owner of all external audit queries around user access and role management for key financial system.

User Access & Emergency User Access

• Manage user provisioning and authorisations across the SAP and Syspro technology  platforms and key IT Systems
• Provide advisory services in terms of Information Security.
• Maintain access to securable SAP and Syspro resources.
• Implement and document measures to safeguard the SAP and Syspro operating environment against accidental or unauthorized modification, destruction or disclosure.
• Analyse, categorise and resolve negative audit findings reported by internal or external auditors.
• Develop best practice policies, procedures and standards, to ensure consistency in key system applications across the organisation.
• Document information security standards and procedures relevant to the across the system applications for the group.
• Understanding of and commitment to internal control.
• Assess risks and controls and identify, construct and implement opportunities for improvement.
• Technical approve user access for Rainbow systems access.
• Ensure that the risks associated with these requirements are mitigated.
• Custodian of Developer Keys in the SAP environment.
• Request and register custom developers and objects for development in the SAP environment.
• Development of Syspro access systems in alignment with SAP processes

Business Role and User Management 

• Develop, configure, and administer system Security components for all SAP and Syspro ERP systems and Best of Breed applications for the Group
• Proactively engages in automating and streamlining of security and the appropriate control processes.
• Manage security administration, role design, and compliance for SAP and Syspro systems and other applications within the group.
• Developing good working relationships with other Managers, Architects and other Leads across the organisation as well as external consultants, customers and auditors.
• Work with business owners to identify, define and document business roles.
• Analyse and identify risks within these business roles.
• Provide guidance and recommend remediation/ mitigation controls for risks identified within business/technical roles.
• Redesign roles for remediation and advise on technical changes.
• Design, develop & document mitigation controls for business roles that have risk.
• Investigate opportunities to improve system capabilities based on observed risks or gaps.
• Ensure timely reporting & remediation of security control gaps and vulnerabilities to the computing environment.
• Interfacing with members of Architecture, Infrastructure and Business Facing groups within the IT department & Business to develop solutions and troubleshooting issues.

IT Security

• Managing projects and teams in order to deliver solutions to complex problems which may incorporate information security, data protection and information management.
• Develop industry knowledge and thought leadership for business environments and industry solutions and tools related to information security, data protection, security governance, and compliance.
• Analyse and formulate information security strategy and strategic plans/objectives.
• Maintain and develop technical skills in the field of information security and data protection.
• Lead colleagues in solving unique information security and technology challenges.

• GRC Standards Establishment and Ownership
• Document the meaning of core governance risk & compliance process and define business rules to ensure consistency of appropriate user access.
• Establish and define appropriate approval and authorisation levels in respect of user categories.

Reporting

• Deliver management-level reporting against KPI’s related to user access, appropriate authorisation access accuracy and integrity for internal customers on a monthly basis.

Innovation Promotion

• Scan for, assess and, where appropriate, introduce emerging risk management methodologies and systems to the Business for segregation of duties violations,emergency access requests. 
• Be an active participant in NPD project teams.
• Identify and manage on-going database and system enhancements.

Technical Expertise

• Serve as subject matter expert, providing technical guidance and advice to the leadership of the Business.

Staff Management

• Ensure compliance with Governance Risk & Control standards to protect overall information and financial integrity.
• Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act, and the Skills Development Act.
• Monitor staff performance and provide regular feedback.
• Manage staff activities, ensuring service levels are met and protocols are adhered to.
• Coach and support staff where necessary to achieve objectives.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
• Champion staff training and development through the utilisation of available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Conduct regular performance appraisals with subordinates.
• Establish sound staff and labour organising and communication structures and systems.
• Lead the team towards meeting the strategy and targets through regular communication and utilisation of the full organisational talent management tool set.
• Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.

Closing Date    
2023/06/23