Current Opportunities at Rentokil Initial South Africa

Key Outputs and Accountability

• Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels
• Secure Business Agreements (Service Level Agreements) and drive and grow business to maximize Portfolio Revenue
• Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit
• Ensure that Accounts Receivable are within targets by managing the DSO
• Ensure that service planning and routing compliance is in place to optimize efficiency and productivity
• Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits
• Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets.
• Manage employee relations and performance through effective coaching and performance management
• Maintain and improve service quality ensuring that CVC targets are met and improved upon
• Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance

Skills and Competencies

• People leadership and management skills with multi-team responsibilities
• Good understanding of SHE and risk management principles
• Ability to read and interpret financial reports
• Good understanding of Labour Law and Policies and Procedures
• Able to present and communicate information and reports in a meaningful format
• Forecasting skills
• Clear understanding how to optimize planning, routing, productivity and service delivery
• Customer Care skills

Qualifications and Experience

• Previous Operations experience in similar role
• Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc
• Generic Management qualifications advantageous
• Minimum 5 years experience (in Service Industry advantageous)
• Excellent communication skills - verbal, written and behavioral.
• Good negotiation skills needed.
• Numeracy and Computer skills must be very strong and proven.
• People and performance management skills essential, with strong HR experience through to and including the Labour relations.
• Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management.
• Experience in contract management required

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Your day-to-day responsibilities will include:

• Deliver on the Branch’s / Company’s business goals.
• Supervise a team of service colleagues to achieve agreed individual and (branch) team target
• Ensure that individuals and the team are competent and fully trained to the professional level required
• Maintaining accurate and adequate records
• Participate in the support of training of the companies personnel – (service, sales and admin), as well as the customer personnel on technical matters and material (products and service)
• Conduct regular In-Field Coaching sessions and when required, Identify competency gaps and address these with remedial action.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records
• Complete regular Supervisory Quality Assurance checks on client’s premises maintaining appropriate service quality; intervene with appropriate corrective actions
• Conduct regular reviews with customer site management to assure maintenance of good client relationships.
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved.
• Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
• Create and maintain an environment which meets local HS&E standards, regulations and requirements.
• Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team
• Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
• Drive development of technicians to improve their qualifications. Manage and administer records accordingly.
• Manage and maintain service data
• Manage, including: stock, fleet, manpower, time, overtime and service costs in line with the business units agreed monthly / quarterly / annual forecast and targets.
• Manage HR / IR matters

Do you have what it takes? If you want to be considered for this role you will need:

• Full NCPC Certificate with fumigation / termite / woodborer qualification (Advantageous)
• Familiarity with recognized standard Pest Control Auditing Bodies
• Supervisory / people management experience
• Service industry experience
• Valid un-endorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent planning and organisational skills
• Excellent numeracy skills

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Job Description

To be responsible for maintaining the relationship between Initial and the prospective client through service, repair and removal of the divisional products as per the client’s expectation. To be responsible for achieving standards of service quality and productivity as set by the company.

Requirements:

• Ensuring delivery of constantly high quality of service
• Taking responsibility for your team
• Ensuring allocated work is completed daily
• Communicating with clients and with all levels in the organisation
• Ensuring protection of the Company image and reputation
• Securing and protecting company assets
• Passing on leads to sales consultants
• Completion of all relevant documentation
• Planning and co-ordinating all services with service planners
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health