1 x Branch Manager- Port Elizabeth at Rentokil Initial South Africa

Key Outputs and Accountability

• Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels
• Secure Business Agreements (Service Level Agreements) and drive and grow business to maximize Portfolio Revenue
• Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit
• Ensure that Accounts Receivable are within targets by managing the DSO
• Ensure that service planning and routing compliance is in place to optimize efficiency and productivity
• Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits
• Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets.
• Manage employee relations and performance through effective coaching and performance management
• Maintain and improve service quality ensuring that CVC targets are met and improved upon
• Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance

Skills and Competencies

• People leadership and management skills with multi-team responsibilities
• Good understanding of SHE and risk management principles
• Ability to read and interpret financial reports
• Good understanding of Labour Law and Policies and Procedures
• Able to present and communicate information and reports in a meaningful format
• Forecasting skills
• Clear understanding how to optimize planning, routing, productivity and service delivery
• Customer Care skills

Qualifications and Experience

• Previous Operations experience in similar role
• Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc
• Generic Management qualifications advantageous
• Minimum 5 years experience (in Service Industry advantageous)
• Excellent communication skills - verbal, written and behavioral.
• Good negotiation skills needed.
• Numeracy and Computer skills must be very strong and proven.
• People and performance management skills essential, with strong HR experience through to and including the Labour relations.
• Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management.
• Experience in contract management required