Current Opportunities at Sandvik

The role

Strategic Planning:

• Participate in contributing to the Global IT Strategy.
• Develop the Country IT strategic plan, ensuring alignment to the overarching Global IT Strategy.
• Develop site plans to implement on the Country IT strategic plan.
• Ensure alignment between Sandvik’s Global and Business Area’s IT standards and strategies with country IT requirements.
• Communicate the Global IT strategy and Country IT and site strategies to the country business leadership.
• Information Technology Management:
• Develop and/or review local IT policies and procedures for sub-Sahara Africa and ensure alignment with Global policies.
• Manage and monitor the reliability and performance of the IT systems.
• Manage the proper life cycle of all IT systems.
• Oversee all major business change initiatives pertaining to IT, ensuring alignment with Global initiatives and standards.
• Accountable for IT demands, authorised IT projects and enhancements of specific applications / infrastructure.
• Develop and maintain solid relationships with Sandvik business stakeholders in Sub-Sahara Africa.
• Oversee the management of relationships with key IT suppliers to ensure service level agreements are adhered to, and attend to escalated issues that may arise.
• Escalate issues within Group IT in accordance with IT policy and procedure.
• IT Governance and Security:
• Monitor and enforce IT compliance from a local perspective, ensuring alignment to Global IT policy and processes.
• Monitor adherence to IT Security policy and procedures.
• Manage the participation in local and global internal and external audits and manage compliance requirements.
• Effective Budget Management:
• Determine and compile annual budget forecast for submission to Country Management for approval.
• Monitor and control budget, producing quarterly budget review reports.
• Approve expenses and ensure alignment to approved budget.
• Identify cost saving initiatives to maximise financial profitability.
• Effective Subordinate Management:
• Manage the recruitment of subordinates in accordance with HR policy and procedures.
• Manage performance of subordinates through the development of performance agreements and conducting performance reviews.
• Identify learning opportunities for subordinates through the identification of areas for development, coaching and recommending formal functional training when required.
• Implement talent management and succession planning frameworks.
• Manage sound employee relations in accordance with HR policy and procedures.

Your Profile

• Degree in Information Technology or equivalent job experience
• Post graduate qualification in Information Technology will be advantageous
• 10 years’ experience in IT service delivery and management, of which 5 years is at a management level
• IT experience in a global company will be advantageous
• Experience in managing customer and supplier relations
• Experience of managing the IT expert organization
• Knowledge of IT business processes
• Good project management skills
• Excellent customer focus
• People management and budget experience is critical
• Strategic thinking
• Infrastructure operations, especially on Windows platforms
• ITIL
   

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The role

• Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.

Key Responsibilities

• Provide technical support to end users, operators, and service personnel.
• Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
• Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
• Review spare parts recommendations with Parts organization.
• Contribute to the review of strategic stock list for the Workshop
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers
• Provide on-site technical support to resolve technical issues during rebuild of machines.
• Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild
• Provide input to the customization and improvements of Workshop service job plans
• Monitor the machine rebuild process and provide recommendations aimed process optimisation
• Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
• Manage profit margins per rebuild of each machine
• Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Section 13 or 26D Trade Certificate in Electrical accompanied by the apprenticeship portfolio of evidence.
• 5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
• Knowledge and experience on Sandvik trackless mobile machines would be advantageous
• 5 years trackless mining experience
• Physical and medical ability to work in a mining environment
• Excellent communication and interpersonal skills
• English proficiency
• Computer literacy
• Valid driver’s license