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  • Posted: Oct 22, 2024
    Deadline: Not specified
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    Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
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    IT Operations Manager - M2

    The role

    Strategic Planning:

    • Participate in contributing to the Global IT Strategy.
    • Develop the Country IT strategic plan, ensuring alignment to the overarching Global IT Strategy.
    • Develop site plans to implement on the Country IT strategic plan.
    • Ensure alignment between Sandvik’s Global and Business Area’s IT standards and strategies with country IT requirements.
    • Communicate the Global IT strategy and Country IT and site strategies to the country business leadership.
    • Information Technology Management:
    • Develop and/or review local IT policies and procedures for sub-Sahara Africa and ensure alignment with Global policies.
    • Manage and monitor the reliability and performance of the IT systems.
    • Manage the proper life cycle of all IT systems.
    • Oversee all major business change initiatives pertaining to IT, ensuring alignment with Global initiatives and standards.
    • Accountable for IT demands, authorised IT projects and enhancements of specific applications / infrastructure.
    • Develop and maintain solid relationships with Sandvik business stakeholders in Sub-Sahara Africa.
    • Oversee the management of relationships with key IT suppliers to ensure service level agreements are adhered to, and attend to escalated issues that may arise.
    • Escalate issues within Group IT in accordance with IT policy and procedure.
    • IT Governance and Security:
    • Monitor and enforce IT compliance from a local perspective, ensuring alignment to Global IT policy and processes.
    • Monitor adherence to IT Security policy and procedures.
    • Manage the participation in local and global internal and external audits and manage compliance requirements.
    • Effective Budget Management:
    • Determine and compile annual budget forecast for submission to Country Management for approval.
    • Monitor and control budget, producing quarterly budget review reports.
    • Approve expenses and ensure alignment to approved budget.
    • Identify cost saving initiatives to maximise financial profitability.
    • Effective Subordinate Management:
    • Manage the recruitment of subordinates in accordance with HR policy and procedures.
    • Manage performance of subordinates through the development of performance agreements and conducting performance reviews.
    • Identify learning opportunities for subordinates through the identification of areas for development, coaching and recommending formal functional training when required.
    • Implement talent management and succession planning frameworks.
    • Manage sound employee relations in accordance with HR policy and procedures.

    Your Profile

    • Degree in Information Technology or equivalent job experience
    • Post graduate qualification in Information Technology will be advantageous
    • 10 years’ experience in IT service delivery and management, of which 5 years is at a management level
    • IT experience in a global company will be advantageous
    • Experience in managing customer and supplier relations
    • Experience of managing the IT expert organization
    • Knowledge of IT business processes
    • Good project management skills
    • Excellent customer focus
    • People management and budget experience is critical
    • Strategic thinking
    • Infrastructure operations, especially on Windows platforms
    • ITIL
       

    go to method of application »

    Workshop Specialist

    The role

    • Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.

    Key Responsibilities

    • Provide technical support to end users, operators, and service personnel.
    • Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
    • Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
    • Review spare parts recommendations with Parts organization.
    • Contribute to the review of strategic stock list for the Workshop
    • Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
    • Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers
    • Provide on-site technical support to resolve technical issues during rebuild of machines.
    • Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild
    • Provide input to the customization and improvements of Workshop service job plans
    • Monitor the machine rebuild process and provide recommendations aimed process optimisation
    • Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
    • Manage profit margins per rebuild of each machine
    • Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.

    Profile Required

    • Grade 12 / N3 Technical Qualification / Equivalent Qualification
    • Section 13 or 26D Trade Certificate in Electrical accompanied by the apprenticeship portfolio of evidence.
    • 5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
    • Knowledge and experience on Sandvik trackless mobile machines would be advantageous
    • 5 years trackless mining experience
    • Physical and medical ability to work in a mining environment
    • Excellent communication and interpersonal skills
    • English proficiency
    • Computer literacy
    • Valid driver’s license
       

    Method of Application

    Use the link(s) below to apply on company website.

     

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