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Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Job Description:
Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the
- General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
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Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
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Description
Ensure relevant documentation for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.
Requirements
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Proven attention to detail
- Must be able to work under pressure
- Must be willing to work shifts, weekends and Public Holidays
Security
- Ensure no goods leave Cashbuild stores without the relevant documentation
- Completed correct and full
- Correct date, time, sequence and signature on document has been captured
- Ensure all Customer returns are correctly recorded in the End Controller book and authorised
- Ensure back up employee available for area of responsibility with shift changes, lunch and tea breaks
- Sign the End Control keys IN / OUT daily
- All exit / entry doors must be closed if not in use
- To ensure that loading and off-loading shutter doors are closed at all times where not in use
- Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
- Conduct random searches on Employees when they leave the Store
Customer Service
- Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her.
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
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Job Description:
To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literal
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Description
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy
Requirement
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
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Description
Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.
Requirements
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Valid Driver’s license
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Strategic Management
- Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time
Grow and protect Profitable Market Share
- Achieve growth in markets share in your Store as defined in the strategy plan
- Promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Manage the distribution of advertising material to ensure maximum efficiency
- Develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Implementing and monitoring the Customer Service strategy
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Recommend Range improvement
Asset Control – Stock
- Order stock as per Cashbuild Way
- Manage and control shrinkage within the Store
- Manage the PIC process
- Manage Wall to wall Stock-take
- Manage and control stock movement inside the store relating to
- End Control
- IBT’s
- Customer Returns
- Receiving
- Manage Damage, Obsolete and Slow-moving stock items
- Analyse security requirements and implement changes.
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Description
Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy
Requirement
- Grade 12 with at least 2 (two) years retail management experience
- Valid Driver’s license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
Job Description
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
go to method of application »
Job Description:
Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
Method of Application
Use the link(s) below to apply on company website.
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