Current Vacancies at Datacentrix

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade 12 Essential
• Must have a minimum of 5 years’ experience as an Account Manager
• Must have experience in selling Software Solutions (multi-vendor Solutions)
• Must have experience in reaching targets consistently.
• Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs
• Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism
• A range of related to selling skills, communication skills, presentation skills, negotiating skills and other sales related skills will be an advantage.
• Experience in the Business Solutions IT industry is highly desired, and an expert level of knowledge is required, where product functionality and business environment must be strategically matched.
• Sales & marketing experience in an IT solution selling environment. Expertise in selling a range of IT products and services is essential.
• End to end management of a sales channel is vital. This includes experience in account management, selling and product strategizing.
• Valid driver’s license and own reliable vehicle

Primary Role Accountabilities:

• Sell the Datacentrix Value Proposition offerings into the region to assigned clients.
• Sell the Datacentrix Value Proposition offerings into new earmarked clients.
• Identify opportunities by researching industry and related events, publications, and announcements, marrying up solutions offerings with business problems.
• Locate or propose potential business deals by contacting potential clients, discovering, and exploring opportunities.
• Screen potential business deals by analysing market strategies, deal requirements, potential, and financials: Full understanding of the sales cycle required.
• Close new business deals by coordinating requirements; developing and negotiating contracts.
• Protects organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests: exploring opportunities to add value to job accomplishments.
• Direct and manage ongoing customer relationships to ensure total customer satisfaction with Datacentrix, and further develop business based on opportunities identified at the customer site.
• Target Mid-Market opportunities and look for new business opportunities.
• Manage and co-ordinate all relevant sales opportunities with the company CRM, updating and tracking all sales data accurately.

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Requirements:

• Relevant Tertiary Degree
• 5+ years working experience as an IT Service Manager or with similar scope of responsibilities
• ITIL Certification in IT service management
• Good knowledge of IT Service Management within an information technology environment of a similar scope.
• Experience in IT budgeting, planning, change and supplier management processes, and using in-sourced and out-sourced IT services.

Primary Duties:

Service Management

• Ensure availability of IT services in line with agreed service levels.
• Update and maintain the IT service catalogue.
• Identify and implement service improvement plans, together with the IT suppliers.
• Conduct regular service reviews and perform supplier evaluation, including regular supplier feedback on performance.
• Oversee allocation of IT incidents to IT support staff.
• Liaise with IT suppliers and IT support staff to prioritise incidents and monitor resolution against agreed timelines.
• Acts as 1st point of escalation and coordinate incident resolution activities across functions and IT suppliers.

Service continuity

• Responsible for the ongoing monitoring and testing of service continuity plans.
• Ensures that service continuity plans are aligned with IT policies.
• Reporting and documentation of service continuity testing outcomes.
• Align supplier service level agreements with service continuity plans and IT policies.

Risk management

• Perform basic risk assessments on existing IT services.
• Evaluate business risk associated with operational incidents and service changes and implement risk mitigation actions.
• Provide input to internal and external audit and self-assessment activities.
• Execute the risk treatment plan and implement audit findings.
• Ensure IT policies are in place and ensure that IT users, support staff and IT suppliers adhere to IT policies.

 Change management

• Perform regular reviews of system access.
• Act as the chairperson for the Change advisory board.
• Coordinate IT changes across IT suppliers.
• Evaluate the business impact of system changes and ensure effective communication to all stakeholders.
• Maintain a log of system changes for audit purposes.

 Cost management

• Track service cost against approved budget.
• Track supplier performance against agreed budgets.
• Identify cost-saving opportunities and implement cost-saving initiatives in line 

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Qualifications and Experience:

• Matric/Grade 12 (Compulsory)
• National Diploma in Supply Chain/Logistics Management
• Advance MS Excel
• Warehouse and Logistics Management (incl stock file management)
• Logistics/Supply chain experience
• EXCO and Holdings reporting and presentations
• Management of multiple departments and functions
• Reporting, Transaction analysis and query resolution
• SHEQ experience, ISO9001/14001/45001
• Identifying and providing Internal training
• End to end large project management
• ERP System transactions (Invoices, receipts etc.)

Responsibilities:

• Identifying and managing of high-level risks, objectives and action plans for overall area of Management as well as Operational, SHEQ and Legal risks and compliance for full area of management and individually for each department
• Ensuring compliance to all policies & procedures and all internal Logistics regulations
• Operational Management of full area of management, including all functions of all departments
• Reporting on all management areas
• Managing the employee engagement and skills development for full area of management
• Maintaining and assessing policies and procedures, including enhancements where required
• Managing corrective, preventative and disciplinary actions for any non-conformances in total area of management
• Vendor and Contractor management, including compliance and KPI management

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Responsibilities:

The Specialist is expected to do the following:

• Providing oversight and professional guidance on engineering requirements. 
• Review and closeout tasks weekly. 
• Assist in the integration planning work with other infrastructure projects being implemented on site; 
• Ensure drawings and work are approved 
• Supervise and direct projects by applying industry experience and specialized knowledge. 
• Implement Kumba governance and standards within the OT environment for engineering drawings and quality control. 
• Providing project support across the OT and C&I disciplines. 
• Produce installation guides for fleet installations. 
• Quality inspections. 
• Vendor management for engineering drawings deliverables. 
• Agree engineering and drawing standards and specifications for project deliverables. 
• Understand the Anglo-American Operating Model with a focus on Work Management.

Experience and knowledge:

• Experience in Mining environments
• Good verbal and written communication skills. Candidates must be comfortable communicating with technology co-workers to help users understand technology options in a way that is concise and logical
• A creative problem-solver and solution oriented
• A passion for innovation as well as the ability to learn new concepts, products, and technologies
• Ability to thrive in a constantly changing environment where candidates are empowered to drive positive change at the mines through solutions
• Ability to work under pressure to deliver high quality processes
• Ability to document process requirements efficiently and effectively
• Ability to align requirements with strategic objectives of the organisation
• Consistently displays a positive and engaging manner
• Motivated, consistently works to the best of ability to meet deliverables and performance criteria
• Strives to do things better.

Minimum requirements:

• Proven working experience in engineering, strong in planning and vendor engagement.
• 5 years working experience in operational/project experience within the OT-environment.
• Preferable Engineering degree from a recognized university.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge digitisation in the workplace.
• Familiarity with mining and mining concepts, practices and procedures

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Qualifications Required

• Matric
• National Diploma in Information Technology or related field
• Requirement Statement for QlikView BI Environment Support

Objective:

• To provide daily support for the existing QlikView BI environment, including call management, fixing models, investigating possible improvements, and building new ETLs.

Scope:

• Daily call management to address any issues or concerns related to the QlikView BI environment and models (SLA management).
• Fixing and maintaining existing QlikView models to ensure accurate and reliable data analysis.
• Investigating and implementing possible improvements to the QlikView BI environment to enhance performance and user experience.
• Building new ETLs to support the integration of additional data sources into the QlikView BI environment.

Deliverables:

• A well-maintained and reliable QlikView BI environment that meets the needs of its users.
• Regular reports on the status of the QlikView BI environment, including any issues, improvements, and new ETLs.

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Requirements

• Strong technical IT infrastructure background with related ICT qualifications/certifications
• ITIL Foundation 
• A minimum of 3 years of relevant experience in Desktop Support /Technical Support 
• MS Desktop Operating systems
• Office 365
• Antivirus and Firewall knowledge
• Valid driver's license & own reliable transport
• Must be immediately available

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Key Skills / Competencies/Qualifications

• Vendor Accredited Platform certification is required, Microsoft and Citrix.
• Previous desktop support experience is an advantage.
• 2 year previous IT Service Desk experience
• Excellent data capture and typing skills
• Must be able to use all Microsoft Office applications.
• Must show excellent communication, analytical and troubleshooting skills
• Previous experience with a Service Desk Application
• Must show a good understanding between Software, Application and Infrastructure components in an IT environment
• Must understand the concept of an SLA and OLA 

Responsibilities:

• The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
• Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
• The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
• A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
• Attentiveness and excellent communication is required from an Engineer at all times.
• The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
• The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
• The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
• Ensure the user is issued with a reference number for every incident logged.
• Responsible for the Hand-over all incidents to the next shift for further resolution.
• Required to adhere to all Service Desk and Client specific processes
• Ensure that 98% of all calls are answered within 30seconds
• Accountable for effective, detailed and accurate request capturing
• Accountable to confirm customers’ information
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
• Provide professional and efficient communication between the business and the customer
• Ensure that the call classification matches the call description
• Ensure that a detailed activity history is entered into each call
• When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone call
• Adherence to the Call Lifecycle Management Processes and Procedures
• Log all service requests and incidents received within 15 minutes
• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description

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Key Responsibilities:

Front-end Development:

• Develop responsive and user-friendly user interfaces.
• Implement interactive features and user interfaces using front-end libraries and frameworks such as Flutter, React, and Angular.
• Ensure cross-browser compatibility and optimize web applications for mobile devices.

Back-end Development:

• Create and maintain server-side applications using programming languages like C#, JavaScript (Node.js), Java, or PHP.
• Design and develop databases, including data modeling, schema design, and query optimization.
• Build RESTful APIs for communication between the front-end and back-end.

Mobile Application Development:

• Create new mobile applications as well as maintain or improve existing mobile applications.
• Experience/knowledge using Dart & Flutter would be an advantage

Database Management:

• Develop, maintain, and optimize databases using technologies like MySQL, PostgreSQL, MongoDB, or NoSQL databases.
• Implement data storage, retrieval, and manipulation operations efficiently.

Application Hosting:

• Deploy web applications to various hosting platforms such as Firebase, Azure, or AWS.

Version Control and Collaboration:

• Utilize version control systems like Git for code management and collaboration with team members.
• Work closely with designers, product managers, and other stakeholders to gather requirements and ensure project alignment.

Testing and Debugging:

• Write unit tests, perform debugging, and ensure the software is reliable and free of bugs.
• Conduct testing across different browsers and devices to ensure cross-compatibility.

Security and Performance Optimization:

• Implement security best practices to protect against common web vulnerabilities (e.g., SQL injection, XSS).
• Optimize web applications for performance and scalability.

Documentation:

• Create clear and comprehensive documentation for code, APIs, and system architecture.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a Full Stack Developer, with a strong portfolio of past projects.
• Proficiency in both front-end and back-end technologies and frameworks.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Familiarity with agile development methodologies.
• Certifications in relevant technologies or frameworks may be advantageous.

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Overview

• Navigate financial operations with precision and expertise
• Uphold the highest standards of corporate governance and compliance
• Optimize internal processes for efficiency and effectiveness
• Lead and inspire a talented team towards excellence

Minimum Requirements:

• BCom Honours Degree
• 10-15 years of proven experience in financial leadership
• Up-to-date accounting knowledge
• Expertise in reviewing financial information
• In-depth understanding of business structures
• Proficiency in MS Dynamics and Great Plains
• Strong people management skills