Current Vacancies at Hollard Insurance

Job Purpose

• To drive the HL strategy to achieve agreed sales targets and customer service delivery standards and embracing the Hollard Life culture. This will include the management of people, processes & systems within a defined cost structure, thereby contributing to the realization of the vision and mission of Hollard Life. Work closely with different Sales Team across Hollard and provide opportunities across the business.

Key Responsibilities

• Stakeholder management and engagement both internally and externally.
• Business development and unearthing of new sales and business opportunities.
• Identify and facilitate up and cross-selling opportunities within Hollard.
• Undertake appropriate planning for new and existing worksites.
• Co-ordinate and direct sales and market initiatives.
• Conduct market research and provide guidance in terms of current and future business opportunities.
• Ensure adherence to legislative requirements, Hollard and worksite processes, procedures and policies.
• Implement agreed initiatives to achieve production targets and deliverables.
• Acquisition of new worksites.
• Manage and monitor activities at worksites.
• Implement retention initiatives at worksites.
• Quality and relationship management at worksites.
• Develop and implement sales strategy for each worksite.
• Implementation of retention strategies and service models.
• Resource allocation and management.
• Full compliance to legislative requirements.

Required Knowledge and Experience    
Required Experience (relevant or in a similar role)

• 3-5 years’ experience in the Insurance Sector or Financial Services Industry, preferably within the worksite marketing environment.
• Market and business development experience
• 1 -2 years Sales management experience
• 2 years Internal and External Client Networking
• 2 years Stakeholder management.
• Required Knowledge and Skills
• Understanding of the Life Insurance business
• Excellent communication including verbal and business case writing skills.
• Good understanding of business process management
• Accurate high quality work output and attention to detail.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders.
• Knowledge of TCF principles & customer orientation
• Competencies Required:
• Delivering results
• Adapting and responding to change
• General Business acumen
• Problem solving
• Managing complexity
• Systems thinking
• Solution Driven

Educational Requirements    

• Matric
• 3-year tertiary qualification (Business/Commercial/Management/Marketing)
• RE1 and RE5 (added advantage)
• Valid Driver’s License.

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An exciting new OSTI Specialist opportunity has just become available in our Insure, Operations (Customer Experience Area).
Role Objectives

• To be part of the team that deals with complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints.  Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are required to be considered by gathering and reviewing all the necessary information in order to make a decision on the complaint.  Where the complaint is invalid, the case is required to be argued with the ombudsman offices or the Internal adjudication forum.  Where the merits of the case are not in line with fairness and equity and ombudsman principles, the desired outcome is required to be discussed with the relevant business area. Where Hollard has failed in some way, improvement recommendations are required to be made to the relevant business area.

Key Responsibilities

• To receive ombudsman as well as internal adjudication cases and argue these with the various ombudsman offices as well as the internal adjudication approval forum based on Treating Customers Fairly (TCF) framework, regulations, and ombudsman principles.
• Cases need to be considered on a fair and equitable basis and discussed with the business area(s).
• Liaison with Hollard Insure Business Units, administrators and partners to obtain the relevant information to consider the case from all angles.
• Liaison with the Ombudsman office.
• Presenting cases for review to the Internal adjudication approval forum.
• Accessing line of business systems to obtain client information.
• Draft written communications to the ombudsman offices as well as customers and brokers and clearly articulate the decisions that have been taken on cases.
• To make improvement recommendations where there has been a failure on the part of Hollard.
• To contribute to business operational efficiency by ensuring consistent decision making across the relevant business area(s).
• To ensure that Hollard is following best practice in terms of good governance related to the complaints process(s). Interact with the relevant business area(s) and be able to discuss and debate complex matters.
• Ombudsman and internal adjudication case administration.
• Monthly reporting.
• Assist the Customer Resolution Manager with Claims Decision Disputes.
• Attend various forums (weekly claims forum, Customer Resolution dispute forum, branch forums, monthly claims forum, etc.) to provide insights from an OSTI and an internal adjudication perspective in an attempt to avoid complaints and overturns on these cases

Required Knowledge and Experience    

• Minimum of 5 years exposure to complaints handling experience or claims experience
• Operational personal and commercial lines insurance experience
• Working knowledge of the OSTI office and processes– an advantage

Educational Requirements    

• Any tertiary education or studying towards tertiary education
• Degree in Law - an advantage
• Industry related NQF level 6 qualification 

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Hello… an exciting new opportunity has just come available in our Hollard Insure, Construction & Engineering Department (Broker Distribution). We are looking to recruit a Personal Assistant.
Role Objectives:

• Generalist support to Head: Construction & Engineering
• Process all tasks assigned, within the set standards required thus contributing to the productivity of the company. 
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• General support to Head: Construction & Engineering
• Diary management:  Maintain electronic diary by prioritising.  Manage diary with regard to tentative bookings, confirmed bookings, and cancellations.
• Reporting:  Provide necessary weekly and monthly reporting etc. Consolidate branch reports.
• Minutes:  Compiling minutes of monthly meetings.
• Filing:  Own and managers.
• Correspondence:  Compile own and manager’s correspondence.
• Telephone calls and e-mails:  Screening all telephone calls and e-mails and responding where appropriate. 
• Meetings:  Organise internal and external meetings - arrange venues, catering, etc.
• Travel arrangements: Coordinate travel arrangements.
• Functions: Coordinate BU functions.
• General: PowerPoint presentations, collation of management and board packs when required, assisting in organizing functions in the department, assisting in fielding queries and complaints to ensure client satisfaction, ad-hoc projects, reimbursements, ordering of corporate gifts, maintenance of electronic phone book.
• Staff reimbursements: Reconciliation, ensuring approval and submission of travel reimbursements.
• Support: Assist various role-players when required eg administrative assistant.
• TCF:  Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Sound PA knowledge. Minimum 3 years’ experience.
• Sound knowledge of MS Office - including Word, Excel, Outlook, Powerpoint
• Strong analytical skills
• Organisational awareness
• Self-management skills (can organise work, space, time)

Educational Requirements    

• Matric
• Secretarial diploma advantageous