Current Vacancies at Liquid Intelligent Technologies

Role Description

Architecture and Revenue Growth

• Contribute to interdepartmental, highly skilled technical analysis, responsible for all aspects of Complex Solutions designs from concept to development, implementation/integration, launch and on-going product management requirements.Provide technical leadership and project management for the development and support of Complex Solutions that will support the assigned Sales segment but offer support and cross skilling to other Sales Segments. Perform Assurance that all Complex Solutions offerings integrate and interoperate into the customer’s environment/network. Supporting pre-Sales presentations, Bid Management, formulating business cases, and attend national/international industry conferences to actively participate in external standards/regulatory organizations/bodies primarily for the assigned Sales Segment.Participate with the Product teams and serve as a technical leader to assist in the development, implementation and integration of Complex Solutions and services.Drive the development and implementation of Liquid Intelligent Technologies’ short term vertical sales technology strategy, for the assigned Segment. Contribute to Complex Solutions design methodology and new technology roadmaps to develop bespoke products using relevant tools to rapidly deploy solutions. Support Sales to achieve their aspirational revenue targets for the specific customers / verticals.

Operations 

• Support the growth of Complex Solutions proposals for the assigned Sales Segment and monitor their success and opportunities for enhancements by growing revenue wallet share. Improve the quality and success rate for complex and customer specific solutions and solution responses within defined time frames.Recognises areas for internal improvement and suggest plans for implementation. Support the assigned Sales departments strategic objectives across all other departments, while ensuring all complex solutions are market leading. Regular meetings (weekly) and feedback from Sales on research and market opportunities.

Fulfilment and Assurance

• Ensure technical fulfilment and assurance of all aspects of complex solution design process with focus on the following. Feasibility accuracy for technical solutions. Key decision maker for Go/No-Go decisions around RFX’s for sales verticals. Creation of a high-level business case and follow feasibility process to address short turnaround time for complex Bids/RFPs/RFIs.Review and final signoff on complex solutions RFX /BRS responses. Drive adhoc product development for complex client specific solutions per assigned Sales segment. Ensure managed service strategy design and fulfilment by investigating and onboarding partners required, to effectivity design, deploy and managed solutions.

Strategic Account Planning

• Evangelist and driving adoption of new technologies per assigned Sales segment into Liquid Intelligent Technologies and strategic customers. Provide direction for new technologies, services and business models particularly relating to new services e.g. SDN, NFV, Cloud, Digital Technologies (i.e. IoT, Blockchain, etc.) for strategic customers and within Liquid Intelligent Technologiess.Research technology roadmaps, adoption and key vendor strategies and capabilities per assigned Sales segment. Formulate mappings and matrices of customer requirements to technology roadmaps per assigned Sales Segment.  Serve as Liquid Intelligent Technologies’s subject matter expert in support of technical white paper and case studies development for new bespoke innovative solutions.Co-creation of technology strategies with customers.
• Consultation with Strategy teams in understanding industry specific technology/digital trends including disruptive technologies and new business models.Consultation with Sales is critical to understand the assigned customer businesses, industries and segments, with the intention of defining future concepts and services i.e. SmartLogistics, SmartBanking, SmartPorts, SmartMining, SmartCities, etc.Collaborate with Product for service and solution creation, process integration, billing methodologies, business models and lifecycle management.Scoping, defining and approving business cases with Pricing team.Assisting Service Delivery in deploying and supporting these unique services to customer networks.Creating partner ecosystems for specified sales segments to define and support the end-to-end managed services portfolio.

Requirements

• 3 or 4-year BSc Engineering or Computer Science degree or B-Tech, N6, NFQ 7 equivalent: Essential
• Industry Specific Certifications i.e. Cisco, Huawei, Microsoft, Metro Ethernet Forum MEF, etc.: Essential
• 5+ years technical experience in Telecommunication, Internet Service Provider, IT and Networking fields: Essential
• 5+ years experience in technical field in System Integration, Product Management/development, telecommunications, IT, Solution Architecture, Pre-Sales engineering etc:Essential
• 3+ years Solutions technical design experience (MPLS WAN, LAN, Unified Communications, Security, Hosting, Data Centre, Cloud, SDWAN, NFV, Carrier Metro Ethernet, Digital Technologies, etc.): Essential
• 2+ years Solution design and architecture experience: Desirable
• Thorough understanding of vendors solutions and technologies: Desirable
• Project Management experience including the development of project and simultaneously managing multiple projects: Desirable.
• Experience in developing service delivery and management processes: Desirable.
• Creation of short-term strategic technology plans: Desirable
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Description

Service Operations

• Ensure that the MSS is delivered according to SOPs and SLAs.
• Ensure compliance to organisational and customer standards.
• Ensure that customer policies and rules are adhered to. Provide support when so required.
• Provide feedback and updates to customer and Liquid Intelligent Technology stakeholders as agreed and when needed.
• Ensure that reporting to customers is provided as per SLAs. 

Service Delivery

• Engage with cross-functional teams, where applicable.
• Engage with customers, where applicable, ensuring feedback is given timeously.
• Manage vendors to ensure roll out of service meets specific requirements.
• Ensure that customer relationships are upheld and improved. Ensure relevant documentation is provided.

Customer Incident Escalations Management

• Acknowledge, understand and participate in customer Operations and Service Delivery issues and SLA breached disputes.
• Further ensure that resolution of all queries is addressed as is required.Co-ordinate with the respective internal departments and manage the escalation to resolution speedily, if applicable.
• Escalate to internal BU management to ensure that customer issues are resolved timeously. Provide progressive and accurate updates to internal stakeholders about logged incidents to ensure feedback is given to the customer.
• Support escalations to vendors/3rd party contractors until the resolution of incidents or platform issues.
• Ensure that all and any Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction.
• Review inputs to Incident Reports and RCA’s to ensure that accurate information is provided to the customer once incidents are resolved.
• Assist in resolving Critical Situations / Major Events to ensure speedy resolution of queries. Participate and provide inputs during yearly service and process reviews.
• Also assist in the development of SOPs. SOPs must always guide daily, weekly, monthly, and yearly expectations. Pro-Actively identify, detect and advise clients of potential security breaches, and provide thought leadership as Subject Matter Expert (SME).

Innovation/Continuous Improvement Program

• Participate in developing technology, process and procedure efficiencies for MSS, to improve the overall posture of services and customer satisfaction.
• Participate in training and development programs to ensure service is always at the highest levels.
• Identify and assist in rectifying root cause findings on Process or Technology within Security Operations, to help solve problems and improve the maturity of services.
• Collaborate with all relevant stakeholders to develop reports to drive efficiencies across the various departments internally, to improve the posture of service delivery.
• Keep up to date on security advisories, to provide related guidance to co-workers and customers.

Requirements

Role Requirements

• Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications.
• One or more of these industry Cybersecurity Certifications: CISM, CEH, OSCP, CompTiA Security Plus, as well any SIEM related qualification. 
• Strong analytical and organizational skills.
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.
• In depth understanding of the role of incident analysis tools.
• In depth understanding of various types of log analysis.
• Prior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defence and IT risk management and information or cybersecurity solutions.
• Minimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a  Security Operations Center [SOC]
• Strong analytical and organizational skills.
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.
• In depth understanding of the role of SIEM engineering tools and dashboards.
• Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions. 
• Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally.
• Must work well under pressure and changing priorities.
• Have demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives.
• Able to establish trust and build on-going client relationships.
• Ability to translate and clearly formulate technical issues in business terms.
• Good interpersonal skills.
• All Appointments are subject to the Labour Legislation in the respective country.

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Project Delivery

• Manage the assurance of Cloud project delivery through / by: -
• Ensuring effective communication at all stages of a project
• Maintaining a well document project delivery process with clear reporting requirements
• Complying with all additional delivery process and change management requirements for successful project delivery
• Provide yearly inputs for process reviews
• Produce reports to measure project delivery performance during and after completion of all projects
• Evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction
• Oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management

• Maintain accurate customer records, project documentation and technical documentation for each project
• Conduct regular customer feedback surveys and report on improvements required for all Cloud services
• Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption 
• Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications, and proof of execution
• Monitor all vendor service delivery and define reporting, escalation and remediation processes
• Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers

Internal Engagement

• Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
• Training for sales, architects, customer employees and product teams
• Assist with technology selection and vendor selection for product management

Technical

• Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success
• Maintaining an up-to-date skillset that translates into secure, cost-effective project delivery aligned to industry best practices

Requirements

Qualifications 

• Degree in IT, Project Management or Business-related field and Post-Graduate Essential
• Project Management Professional (PMP) or PRINCE2 Project Management Essential
• Microsoft Azure Fundamentals Essential
• Microsoft 365 Fundamentals Preferred
• Additional Microsoft or AWS Cloud-related certifications
• Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) or similar Preferred

Experience

• Demonstrable experience delivering complex projects, ideally in an IT or managed service provider setting
• Experience in business processes and outsourced services
• Demonstrate the ability to lead complex teams, managing internal and external resources
• Experience working in a close Agile / Scrum team an advantage
• 4 years' in-depth knowledge of various IT or Telecoms technology architecture domains and convergence

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Role Description

• Develop and maintain business relationship with customers.
• Gain in-depth understanding of the customer’s business and industry. Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Technologies delivery and support functions.
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.
• Manage internal departmental escalations.
• Conduct regular customer meetings at their premises.
• Understand clients' business and generate new ideas.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader Liquid Telecom strategies and business initiatives.
• Identify new market opportunities by selling and integrating.
• Liquid Intelligent Technologies offerings to new and existing clients.
• Develop, review and implement a detailed account plan for assigned accounts.
• Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes.

Requirements

• Relevant Diploma: Essential
• 5 years knowledge and proven track record in consultative solution sales to Public Sector/National Government
• Technical knowledge within OCT or Telecommunications: Essential
• Proficient in MS Office: Essential
• In-depth understanding of the system of the SA government and the government budgeting processes and cycles: Essential.
• In-depth knowledge of the SA government performance drivers, measurements and metrics: Essential
• In-depth knowledge of the digital technologies landscape and trends: Essential
• All Appointments are subject to the Labour Legislation in the respective country