Welcome to PEP! PEP is Africa’s largest single brand retailer operating around 1800 stores in Southern Africa. As well as clothing and footwear, PEP sells homeware, FMCG, cellular and airtime products and also offers a range of other services such as cash-backs, Capfin (for loans), funeral policies, cross-border money transfers, selected bill payments, Fla...
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Description
PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.
RESPONSIBILITIES:
- Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation
- Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
- Manage cost according to the company low cost culture by driving efficiencies in the store.
- Ensure administrative duties within the store are done according to the company guidelines.
- Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.
- Standards - maintain general health, safety and housekeeping standards
JOB REQUIREMENTS:
- Grade 12
- Proficient in English.
- Relevant tertiary education - a degree/diploma in a business/retail related field would be an advantage.
- Ideally 1-2 years experience in a retail environment within a leadership role.
- Computer Literate (Microsoft and/or Google GSuite - will be an advantage).
ATTRIBUTES REQUIRED:
- A passion for retail is essential to deliver a world-class customer experience.
- Demonstrate integrity and willingness to go the extra mile.
- Strong interpersonal, communication and leadership skills
- Strong Managerial capabilities - ability to plan, lead, organise and control.
- Ability to work under pressure in a fast-paced environment.
- Willing to work retail hours.
Closing Date: 05 August 2024
go to method of application »
Description
PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.
RESPONSIBILITIES:
- Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation
- Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
- Manage cost according to the company low cost culture by driving efficiencies in the store.
- Ensure administrative duties within the store are done according to the company guidelines.
- Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.
- Standards - maintain general health, safety and housekeeping standards
JOB REQUIREMENTS:
- Grade 12
- Proficient in English.
- Relevant tertiary education - a degree/diploma in a business/retail related field would be an advantage.
- Ideally 1-2 years experience in a retail environment within a leadership role.
- Computer Literate (Microsoft and/or Google GSuite - will be an advantage).
ATTRIBUTES REQUIRED:
- A passion for retail is essential to deliver a world-class customer experience.
- Demonstrate integrity and willingness to go the extra mile.
- Strong interpersonal, communication and leadership skills
- Strong Managerial capabilities - ability to plan, lead, organise and control.
- Ability to work under pressure in a fast-paced environment.
- Willing to work retail hours.
Closing Date: 05 August 2024
go to method of application »
Purpose of the job
- Ensuring optimised profitability,
- Auditing a range of commodities that are the most wanted by the PEP consumer market
- Audit of appropriate margins and price points.
- Coordination of information to support the merchandise team with decision-making.
Key Responsibilities
- Operational result management
- Customer management
- Leadership
- Management of Business units
- Manage relationships & influence tactical & strategic plans
- Ad hoc responsibilities
Requirements
Required Knowledge, Skills and Competencies
- Tertiary qualification, preferably purchasing / business management, consumer market and/or marketing management
- 5 to 10 years of Senior Management experience, across various departments
- Must have managed a team;
- Must have managed own budget
- Financial management skills;
- Business and commercial Acumen;
- Advanced computer skills;
- Negotiation skills;
- Meeting facilitation and presentation skills
- In-depth understanding of the end-to-end supply chain process, including the buying process; the planning process; store operational process; systems & supply chain processes;
- Consumer market knowledge and understanding
- In-depth marketing understanding;
- In-depth product knowledge
- G-Suite (advantageous)
- Strong communication skills (both verbal and written)
- Code 8 Drivers Licence, willingness to travel
- Strong interpersonal and relationship-building skills
- Collaboration
- Competencies: Leadership, Performing under pressure, Structuring, Creating Support, Commercial drive, Initiative, Analysing and forming opinions, Strategic Insight
go to method of application »
Purpose of the job
To collaborate with business leaders and leading a people team to deliver people strategies that enable the achievement of business goals. This is done by playing and leading the People Business partner function at the Pep Central Office. This includes the management of talent, development & culture as a trusted people advisor.
Key Responsibilities
- Execution of our People Strategies that translate to business objectives being achieved.
- Drive our “Sikhula KhunYe”culture and employee engagement initiatives that foster a positive and productive environment.
- Designing & execution of Talent Management plans, in line with the People strategy.
- Collaborate with People Centres of Excellence & Shared Services to deliver effective solutions in recruitment, labour relations, compensation, and benefits.
- Provide expert guidance on all people related matters including performance management, talent development, and succession planning.
- Leading a People team to deliver on the people strategy.
- Champion diversity, equity, and transformation across the organization.
- Organisational Design for all Central Office functions including Merchandise, Marketing, Finance, Business Solutions etc.
- Administration & reporting
- Leading all Central Office people-related projects
Requirements
Required Knowledge, Skills and Competencies
- A HR related qualification (degree)
- At least 5-8 years relevant, fully fledged generalist experience at a management level, preferably in a retail corporate office or related industry
- Confident and passionate HR professional with a proven track record of being a trusted advisor
- Good understanding of Recruitment & Selection, Employee Relations, Payroll and other general HR processes, policies and procedures
- Computer literacy (MS Office/G-Suite)
- Job profiling and decision tree mapping
- Knowledge of job grading
- Knowledge of talent acquisition and succession planning
- Competencies required: Business Partnering, Change Management, Decisiveness, Structuring, Performing Under Pressure, Assertiveness, Listening Skills, Cooperation, initiative, Organisational sensitivity, Analysing & forming opinions
go to method of application »
Description
PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.
RESPONSIBILITIES:
- Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation
- Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
- Manage cost according to the company low cost culture by driving efficiencies in the store.
- Ensure administrative duties within the store are done according to the company guidelines.
- Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.
- Standards - maintain general health, safety and housekeeping standards
JOB REQUIREMENTS:
- Grade 12
- Proficient in English.
- Relevant tertiary education - a degree/diploma in a business/retail related field would be an advantage.
- Ideally 1-2 years experience in a retail environment within a leadership role.
- Computer Literate (Microsoft and/or Google GSuite - will be an advantage).
ATTRIBUTES REQUIRED:
- A passion for retail is essential to deliver a world-class customer experience.
- Demonstrate integrity and willingness to go the extra mile.
- Strong interpersonal, communication and leadership skills
- Strong Managerial capabilities - ability to plan, lead, organise and control.
- Ability to work under pressure in a fast-paced environment.
- Willing to work retail hours.
Closing Date: 05 August 2024
go to method of application »
PURPOSE OF THE JOB
The Head of Customer will be responsible for leading the development and implementation of customer data strategies that enhance our understanding of customer behavior and drive business growth. This role will involve managing a team of data analysts and scientists, collaborating with various departments, and leveraging data to inform decision-making and improve the overall customer experience (CX) and increase customer lifetime value for the business.
At PEP we are dedicated to providing an exceptional shopping experience for our customers to make them look and feel good. With a strong commitment to innovation and customer satisfaction, this role strives to understand and meet the needs of our diverse customer segments across our retail and service brands. (PEP, PEP Home, PEP Cell and Paxi)
KEY RESPONSIBILITIES
- Define and deliver the Customer-centric business strategy that supports the company's strategic plans and growth strategies to improve customer lifetime value (CLV)
- Data Strategy implementation: Develop and implement a robust data strategy to ensure accurate, accessible, data for business initiatives.
- Customer Insights and Analytics: Develop and present reports on customer insights, highlighting key findings and actionable recommendations to key senior stakeholders.
- Customer Journey Optimisation: Optimise and identify opportunities for enhancing the customer journey across the different business segments.
- Technology: Staying abreast of emerging technologies and tools in data analytics and customer insights to enhance PEP's capabilities and improve customer experience.
- Team Leadership: Provide leadership to the team of Data analysts, Scientists, and CRM specialists, guiding them to develop and execute customer-centric strategies in omnichannel retail environments.
- Implement/Manage the company customer Data governance and ensure data quality and integrity.
ROLE REQUIREMENTS
- Customer experience (CX) obsessed, track record of solving robust customer needs.
- Honours degree in Analytics, Business, Data Science, Statistics, Computer Science, or a related field.
- Proven experience in a senior data or analytics role, preferably in a retail or e-commerce environment with a minimum of 5-10 years in a senior managerial-related role.
- Proficiency in data analysis tools and software (e.g., SQL, Python, R, Tableau, BIG Data).
- Strong analytical skills with expertise in data visualisation tools and statistical analysis.
- Demonstrated success in translating data insights into actionable customer strategies.
- Salesforce experience would be a strong advantage
- Competencies: Devotion to quality, Leadership, Result oriented, Structuring, Analysing and forming opinions, Helicopter view, Market orientation, Situational Awareness.
go to method of application »
Purpose of the job
- To support the overall merchandising standards in the stores, which include window displays, in-store displays, product merchandising and marketing material.
Key Responsibilities
- Support the Visual Merchandise Manager in developing, updating and maintaining the merchandise standards manual (PEPGrow) to ensure correct implementation in stores
- Creation of merchandising guidelines for window- and in-store displays
- Develop and communicate monthly guidelines for window displays and in-store displays
- Preparation of Seasonal sales plan and workshop documents
- Create VM workshop documents to support field structure with VM in stores
- Support field with physical new store openings and workshops
- Visual Merchandise projects & fixture rollout assistance
- Researches industry standards for VM
- Ad hoc projects
JOB INCUMBENT REQUIREMENTS
- Grade 12
- Driver’s licence
- Tertiary qualification in fashion/interior/graphic design
- Experience in visual merchandising will be an advantage
- Willingness to travel
- Computer Literate (MS Office)
- Experience in shop fitting and space planning will be an advantage
- Competency in Adobe Creative Suite programmes eg. Indesign, Photoshop and Adobe XI
- Skilled in Sketch Up Pro
Method of Application
Use the link(s) below to apply on company website.
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