Current Vacancies at Plennegy Group

• Mascor is currently looking for a Working Foreman to co-ordinate and direct the service department workload to maximize efficiency and productivity whilst maintaining high standards and to manage the technicians in an appropriate manner to maintain high customer satisfaction

RESPONSIBILITIES:

• Customer service
• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Ensure proper communication regarding jobs in progress
• Enhance facilities
• Improve technical skills in the workshop
• Effective marketing

Profitability

• Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
• To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.
• 100 % achievement of labour productive efficiency
• 85 % achievement of overall labour sales efficiency
• Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.
• To ensure premises and equipment and other assets are controlled and used effectively.
• Plan and allocate the technician's work based on their skill, expertise, and experience.
• Monitor and boost warranty and service package sales.
• Manage the service schedule, and warranty claims.
• Direct and assist technicians to ensure repairs are completed to the desired standard.
• Maintain service processes, policies, and guidelines and ensure that they are carried out safely.
• To check completed work and ensure parts and labour are fully accounted for.
• Maintain workshop discipline and organization, ensuring cleanliness and safety of the working environment.
• Communicate with the Branch/Sales Manager on a regular basis to review workshop performance and address any specific issues.
• Coordinate with the Branch/Sales Manager over the training needs and experience of the workshop team, and delegate tasks to match these needs.
• Responsibility for the special tool inventory and recommendation of the purchase of new tools if necessary
• To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.

Requirements
Qualifications:

• Min: Grade 12 / N2 & Job related Trade certificate
• Ideal: Grade 12 / N2 & Job related Trade certificate

Experience:

• 5 – 7 Year’s experience as a Service Technician.

KEY COMPETENCIES

• Able to operate under pressure.
• Attention to detail.
• Good communication skills
• Excellent practical skills
• Problem-solving abilities.
• Willing to work in a team.
• Supervisory skills,
• Computer literacy,
• Time management skills
• Motivational abilities.

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• The Company is currently looking for a Senior Technician for our Agricultural Sector. The successful candidate will perform maintenance, assemble relevant components and perform repairs on all Agricultural equipment.

Responsibilities:

Quality of work

•  Knowledge of work & systems including diagnostics.
•  Ordering correct parts first time round to complete job
•  Loading and closing of quality DTAC's 100%
•  Comebacks less than 3% of own total labour sales
•  Productivity at 100% and efficiency 85%
•  Charge to total percentage = 85%
•  Carry out all DLM's and courses assigned timeously.
•  Adhere to company SOP’s.
•  Comply with Company minimum tool requirements.
•  Efficient time management re travelling etc.

 Administrative duties

•  Completion of job cards within 24 hours
•  Accurate completion of daily reports and technician diary.

 Customer service

•  Ensure customer satisfaction is at 100% and all queries are attended to timeously.
•  Ensure proper communication regarding jobs in progress

Requirements:

• Qualifications: Grade 12 & Job-related Trade certificate
• Experience: Must be able to work on complex machinery and equipment including large tractors, combines, sprayers, harvesters and Precision AG.

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Description

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship. 

Mascor is currently looking for a Parts manager who will be responsible for facilitating customer needs and requests in a way that is informative, productive, and efficient on all basic and high spec agricultural and construction and forestry machines in all segments.

Sales

•  Ensure correct diagnostics of parts needed for all segments
•  Order parts in accordance with standard operating procedures
•  Ensure adherence to standard operating procedures and matrix reports
•  Attend to customers in all segments timeously and process orders speedily.
•  Meet all sales and GP targets to budget
•  Meet customer coverage targets
•  Adhere to discount parameters
•  Parts Sales growth to be Price inflation + 5%
•  2nd Gross Profit percentage to be at 30%
•  Net profit should be greater than 6% and according to the budget set

Management

•  Ensure that all parts are charged when issued
•  Process all returns not invoices and ensure credit notes are issued timeously.
•  Ensure that all communications are done timeously.
•  Work in a progress report to show only current transactions.
•  Ensure that all soft skill training objectives are achieved in the set time frame.
•  Ensure that incoming goods are accurate, reporting all discrepancies and damages.
•  Ensure that all received parts are binned accurately
•  Ensure correct marking on parts to be binned
•  Ensure that binned parts are in saleable condition
•  Monitor prime bins and replenish them as required.

Housekeeping

•  Ensure that the parts department is neat and tidy and includes marketing displays
•  Ensure that all parts are stored in accordance with standards

Inventory

•  Monitor parts availability (Breadth 2 Plus)
•  Monitor stock order percentage
•  Monitor Parts CSI availability.
•  Monitor obsolete parts and losses (% of sales)
•  Monitor stock turn year-to-date

Values and ethics

• Request or seeks out relevant information about an issue from a variety of sources to enable informed decision-making.
• Is attentive to the accuracy of data and information.
• Execute on commitments, and deliver on what was promised/undertaken
•  Ensure professionalism and courteousness
• Show high levels of energy, vitality, and enthusiasm for business and organisational objectives
•  Retain composure when under pressure or when opposed
• Set high goals and standards of performance
• Act on constructive feedback from others and adapt as a result

Requirements

• Education:Grade 12

Experience:

•  3 – 5 Years of Parts Sales experience
•  Management experience

Skills:

•  Planning skills
•  Able to operate under pressure.
•  Excellent skills in Microsoft 365: Outlook, Word, Excel,
•  Time management
•  Excellent communication skills
•  Excellent judgement and decision-making skills
•  Excellent sales and interpretation skills
•  Management skills and Supervisory
•  All employees in the Parts department