What will you do?
The incumbent will be responsible for commercial lines above mandate authorizations.
The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth.
Coaching and upskilling of broker staff/system users. (Cape Town, (Bellville).
What will make you successful in this role?
- Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
- Reporting on performance against agreed targets
- Identify and develop sales opportunities and retaining existing business.
- Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
- Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
- Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
- Utilize technology to manage data and the performance of the portfolio under management
- Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
- Identify and drive areas of service levels opportunities (review administration procedure in broker office)
- Engaging with underwriting, and finance teams etc.
- Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
- Ensure alignment of quality standards and alignment of business processes
- Ensure brokers operate within agreed mandates and authorizations.
- Comply with corporate governance policies, procedures and standards
- Identify and drive opportunities to improve and enhance product and service offerings
- Keep abreast of market conditions and trends and relevant industry regulations
- Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
- Resolve broker complaints and queries where necessary
- Drive increased utilization of online and any other self-service platforms
- Collaborate and work with support units to deliver required service levels
- Co-ordinates and delivers new and on-going training on products, processes and systems
- Implement retention strategy
- Create a culture of service excellence both internally and externally
Qualifications and Experience
- Completed grade 12 or equivalent certificate
- FAIS credits 150 NQF 4
- RE5 & rep registration would be advantageous
- Commercial product training competed / RIA completed/ policy center system training completed.
- Minimum 5 years Commercial and Agri underwriting experience
Skills
- Ability to understand client base related requirements and to conceptualise and develop relative support
- Good understanding of value chain in order to implement cost savings and maximise profitability
- Working knowledge and good understanding of all operating and strategic processes, re-engineering and design
- Project management skills
- Change management skills
- Understands value chain principles and management concepts
- Working knowledge of, Policy Center system information systems and marketing
- Strong business orientation with commercial and financial skills.
- Computer literate in data manipulation, i.e. Excel as well as technology in general
- Strong networking and relationship building skills
- Negotiating skills
- Decision making abilities
- Technical claims and underwriting skills
- Risk management skills
go to method of application »
Job Description
The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.
Key Accountabilities
- Provide technical underwriting expertise and advice for all Classes of Insurance.
- Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
- Balance growth and profit when making decisions by considering the supporting business and regional strategy.
- Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
- Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
- Manage: prepare (exception) complex and high value quotes and policy conversions.
- When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
- Build and maintain effective relationships with key stakeholders.
- Ensure compliance with underwriting guidelines
- Review new business written
Requirements
- Qualifications
- Grade 12 (Matric Certificate) qualification
- Higher Certificate in Insurance or equivalent
- Bachelor’s degree or relevant insurance related diploma (advantageous)
- Driver’s licence (requirement)
- FAIS compliance is a business requirement.
- Regulatory Examinations (RE) qualification
Experience
- 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
- Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels)
Knowledge
- Thorough Personal and Commercial Lines technical, product and wording knowledge
- Working knowledge of Re-Insurance is and Motor Fleet underwriting
go to method of application »
What will you do?
Santam Partnership Solutions is focused on growing and developing client base from segments that are not traditional to the Santam base. The strategic direction is financial inclusion and developing new operating income streams.
The role of Head of Partnership is responsible for the strategic and operational direction of the Santam Partnership Solutions business by translating the overall business vision and strategy into executable long, medium- and short-term operational plans, business objectives with set outcomes as well as operational programmes and delivery projects.
The role is also responsible for strategic business development, unlocking existing and new partnerships, and overall operations of the business.
The Head of Partnership is a member of the Santam Partnership Solutions and reports to the CEO, Partner Solutions.
The role includes the leadership of:
- Product and Customer Value Development
- Operations and Affinity business
- Strategic Business Development
- Operational support to the face-to-face channels within Client Solutions
- Coordinating Partnership business requirements with the Group Shared Services including IT Operations, HR, Claims and Strategic Projects Delivery
What will make you successful in this role?
Lead the operational execution of the Partnership Solutions strategy which includes but are not limited to delivering the growth and profitability objectives of Client Solutions by developing, implementing, maintaining and managing the overall operational plan for Client Solutions.
- Strategy and Leadership, develop, manage and implement the overall operational plan for Client Solutions that is aligned to the broader company strategy
- Operationalise and oversee unlocking of new and existing partnerships
- Manage group strategic business development and potential acquisition
- Collaborate with internal and external stakeholders to deliver an integrated partnership solution and servicing operating model through optimised efficiencies, innovation, process improvements, technology enablement, human capital and data utilisation
- Develop the divisional performance and people management strategies
- Manage the divisional budgets and administration
- Develop and Manage the Governance, Monitoring and Reporting policies of the business
- A member of partnership governance committees
Qualification and Experience
- Degree in Finance, Economics or Commerce or Engineer
- FAIS Compliant including RE 1
- A minimum of 10 years’ experience in a similar environment of which 1 to 3 years ideally at executive management level
- Insurance industry experience, and Developing Partnership in insurance industry especially in Mass Markets
Knowledge and Skills
- Proven business acumen and experience in creating systems, processes, and procedures to establish a scalable operational framework
- Ability to develop operational strategies and the applied learnings to execute tactically with a hands-on approach
- Ability to improve productivity and reduce costs by maximizing operational capabilities.
- Must be a good communicator and motivator with outstanding interpersonal skills
- Must have a thorough understanding of financial statements, ratios and key indicators
- Must be a strategic thinker as well as analytical and able to comprehend / react to the key statistical drivers / metrics of the business unit
- Must be self-motivated and target driven
- Success in working with cross-functional groups both internal and external to the organization
- Strong capability in managing Senior Managers/ Executives and large teams
- Good negotiation skills
- Building networks and good relationships
- Producing creative solutions
Gmail
Yahoomail