Current Vacancies at TWK Agri

Responsibilities and Duties:

• Lead and manage the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
• Prioritise and coordinate team workload for efficient resource use
• Oversee and ensure timely resolution of technical issues, ensuring service level agreements (SLAs) are met
• Troubleshoot complex technical issues and develop a knowledge base of common problems and solutions
• Communicate with upper management and other departments to report on team performance and improvements

Qualifications and Skills:

• Matric / Grade 12
• A+ and N+ Certifications
• Valid Code B driver’s license and passport
• Minimum 2 years' IT support experience
• Strong troubleshooting skills in Windows, printers, networks, and hardware/software
• Excellent interpersonal skills and the ability to meet deadlines
• Goal-oriented and driven to deliver results

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Responsibilities and Duties

• Identify Market needs for Timber (Mining Timber, Pulpwood, pole markets and Saw timber)
• Research, study, and assess current market
• Analyse competitors’ products and identify potential market opportunities
• Create appropriate marketing strategies for timber
• Coordinate with internal marketing, sales, and accounts receivable department
• Provide appropriate consultancy services to customers to enhance timber sales
• Find prospective customers/clients and new target segment
• Process customer orders in a timely manner, ensuring the clients approval
• Up-sell and cross-sell timber products or services to existing customers which will also include TWK operations and their relevant markets
• Contact prospective customers and provide them with information on the company and the timber products/services provided
• Build and maintain relationships with internal and external parties
• Assist with client queries and problems
• Assist with Certification and COC implementation with suppliers
• Liaise with all markets to ensure orders and quality is acceptable
• Liaise with all Timber mills to ensure raw material production requirements are available
• Ensure monthly and quarterly forecasts for timber mills are provided
• Liaise with and arrange transport for timber products to markets
• Fire duty during fire season
• Be prepared work after hours when necessary
• Be prepared to work outdoors most of the day
• Prepare annual budgets 

Qualifications and Skills

• Preferably a National Diploma in Forestry or BTech or relevant experience in the field
• Minimum of 5 years’ forestry experience
• Computer literate in Word and Excel
• Valid driver’s license
• Valid Passport
• Speak English and Afrikaans fluently
• Fluent in German (advantageous)
• Excellent interpersonal skills
• Excellent communication skills
• Must be strong team player while also being self-driven and able to work alone