Establish a personalized relationship with the customer in order to optimise the service level.
Proactively ensure order processing and follow-up until the delivery.
Efficiently answer to the customer requirements (deadlines, shortages, information, disputes)
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in collaboration with the Credit Management, Sales, Controlling and the Physical Distribution Teams
Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
Be responsible for the customer accounts clarity (clearing of accounts)
Proactively communicate the customer hierarchy challenges and put corrective actions to resolve
Participate in the training of new collaborators and transfer his/her knowledge and know-how of the job.
Participate in Customer Care improvement initiative and projects
Management of stock reservations in line with the Supply Chain Managers’ guidance
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