Jobs at Rochester

Job Description

• Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.
• Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification:

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements:

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

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Introduction

• We are looking for a dynamic and result driven Salesperson to join our team.  The ideal candidate will be responsible for selling products to customers and ensuring customer satisfaction.
• The Salesperson will be required to develop and maintain relationships with customers, identify their needs and recommend products that best suit those needs.  This individual will work towards achieving sales targets and contribute to the overall growth of the organization.

Description

• To generate income and maximise profit from the sales and services by providing excellent customer service.

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

Competencies

• Team work
• Self-Motivation/Drive
• Customer Service orientated
• Interpersonal skills
• Communication
• Initiative
• Attention to detail
• Sales and prospecting processes
• Business Policies & Procedures
• Basic Retail Knowledge
• Extensive product knowledge within all categories
• Taking Action
• Courage & Confidence
• Emotional Maturity
• Personal Resilience
• Drive & Energy