Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
Planning and Growth
- Develop a regional strategy in conjunction with regional stakeholders for business acquisition and growth in the Islamic markets
- Develop outcomes based business (sales & service) plans, presenting activities and pipeline across different business matrices (e.g. Schemes penetration, BU collaboration (Retail, Relationship Banking, Public Sector) & hybrid sales)
- Own & achieve allocated regional performance targets for the Islamic Banking portfolio of External Sales across B2B, B2C and P2P (Full Team Accountability)
- Coordinate team capability to deliver multichannel Islamic sales strategies
- Develop strategic business relationships both internally and externally to drive key business acquisition growth and retention objectives in respective markets
- Identify, plan and actively participate in opportunities and as an ambassador of Absa be representative at assigned external sales initiatives/engagements areas e.g. Universities, TVETS, Schools, Public Forums, major events and festivals, etc.
- Improving overall performance through active management of sales by ensuring high levels of lead generation, execution and cross selling.
- Proactively attract new to bank clients in support of market share growth by driving external sales opportunities and converting leads/sales in targeted market
- Actively drive, support and maintain customer portfolios through effective collaborative (internal & external) customer relationship management and cross-sell and service solutions.
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery, or enlist coaching and support where necessary
- Perform environmental scanning and keep abreast of developments impacting defined area to ensure proactive responses and relevance
- Establish networks within the defined area/portfolio to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Execute on Islamic Market sales campaigns and initiatives in partnership with regional and Head Office teams e.g. Student Intake, RB School and Islamic Banking Strategies,
- Periodically review the customer value proposition (product mix, pricing) and make recommendations to Head Office in support of improved sales, customer retention and market competitiveness respective targeted markets.
- As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
- Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
- Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
- Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
- Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
- Apply high quality of after-sales care and relationship management to all new and existing customers, within portfolio/area
- Remain attuned to customer feedback and provide relevant and insightful feedback to ES team leader
- Translate customer feedback into actionable insights and relevant recommendations for further External Sales activities and also for assigned branches and areas
- Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products, Sharia’h compliance and channels
- Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
- Plan and participate in client engagement routines for improved sales and service delivery
- Actively coach, educate and develop customers on products and services within the assigned portfolio
- Professionally represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
- Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
- Consistent engagement with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
- Prepare, analyse and present performance reporting to stakeholders in support of delivery of business objectives
Colleague
- Plan and execute External Sales Student and Youth activities by liaising closely with team and internal stakeholder members
- Monitor Islamic Banking Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure the mitigation of all External Sales related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
- Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures
- Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
- Keep updated of all regulatory requirements and changes and where relevant in branch awareness through aligned sales activity, sales and service reporting and migration planning
Education
- National Diplomas and Advanced Certificates: Accounting (Required), National Diplomas and Advanced Certificates: Banking (Required), National Diplomas and Advanced Certificates: Marketing (Required)
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Key accountabilities
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
Education
- Further Education and Training Certificate (FETC)
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Key Responsibilities
Annual Review Planning
- Participate in the planning cycle, provide input by considering the risk and control profile, business strategy, regulatory changes and material conduct and reputation risks affecting the business.
Assurance Reviews and Issue Validations
- Develop an in-depth knowledge of CIB and the various business areas and use this knowledge to execute on assurance responsibilities.
- Actively participate in all the assurance phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure that any observations/issues and planned actions are agreed with management for factual accuracy).
- Conduct all assurance reviews and issue validations to the highest quality and in line with the requirements of the Compliance Assurance Methodology.
- Identify opportunities for using Data Analytics and enhanced automated monitoring and testing techniques.
Teamwork & Culture
- Engage proactively with Compliance colleagues during assignments and request technical assistance where required
- Provide guidance to peers by sharing best practice methodology
- Contribute towards positive employee engagement and culture through active collaboration, identifying improvements and efficiencies across the wider team
- Be assertive- engage and challenge business on issues identified
Stakeholder Relationship Management
- Continued pro-active stakeholder engagement and involvement across the business
- Represent CIB M&T at Business Unit Governance Committees
- Contribute to ensuring commercially sound Compliance guidance and support in respect of regulatory requirements in a professional and helpful manner
Knowledge Management
- Display professional skepticism and apply a residual risk lens to potential issues with management and in final reporting
- Continuous upskilling on both technical and other core competencies
- Keeping up to date with industry trends, regulatory changes and pro
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Description
Business Enablement
- Provide support to Business Managers in delivery on Business strategy and initiatives.
- Assist Business Managers in the analysis of monthly data sets including financial transaction listing, headcount validation etc.
- Assist Business Managers, on an ad hoc basis with the end-to-end planning of events for specified BU’s, which include, but is not limited to strategy sessions, team events, conferences, Town Halls, Manco meetings etc.
Operational Partnering
- Partner with the wider COO team and assist with tasks upon request
- Assist in managing data for central processes and functional team management, for example SAICA memberships
- Develop an understanding of the various monthly reports which are provided to business and support on queries and/or actions through engagement with relevant parties, for example Non-Key Risk Management Dashboard, headcount report, cost packs.
- Obtain a strong knowledge of policies that are relevant in the COO environment to be able to assist in queries when needed, i.e. Staff expense policy etc.
- Gather the required information that is needed to monitor/track the various targets and KPI’s of the function, for example FM Skills Development Target, Employment Equity, budgets, etc.
- Partner with CRES in obtaining required information from FM BU’s for capacity planning, office design etc., critical for the Absa Ways of Work.
Administrative Support
- To support the COO Business Manager team in the execution of generic admin/operational matters.
- Maintain and manage a centralised mailbox where ad hoc queries can be posted.
- Assist Business Managers to evaluate and resolve operational issues that may arise in a timely and sustainable manner.
- Keep Business Managers informed of issues that have been resolved or escalate issues that have not been addressed to the relevant BM.
Other
- Look out for opportunities to develop reports or processes that could be standardized across the FM function.
- Aim to introduce tools for more effective ways of working.
- Think creatively
- Take a critical view on process and consider initiatives for automation or opportunities for process improvement within the team.
- Participate in the wider COO team initiatives
- Complete tasks in a timeous manner
- Ensure that stakeholder expectations are managed when necessary.
- Network within the team to broaden understanding of COO offering and develop key relationships to execute on tasks
Knowledge and skills
- Good organisational skills
- Computer literate
- Basic accounting background
- Understanding of financial reporting processes and related controls
- Ability to understand financial data
- Good analytical capabilities
- Good verbal and written communication skills
- Multi-tasking and prioritisation of deliverables
Competencies
- Deciding and initiating action within ambit of responsibility
- Problem solving within ambit of responsibility
- Relating and networking
- Adapting and responding to change
Education and experience
- Degree or Diploma in related field ( NQF Level 5/6)
- Proficient in MS Office ( Word, Excel, PowerPoint and Outlook)
- 3 – 5 Years’ experience in Financial Services
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Job Description
Training Admin & Facilitation
- Provide training and evaluate and manage training sessions.
- Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
- Provide / coordinate training and knowledge transfer for the deployment of new processes / process changes to the respective stakeholders / teams.
- Facilitate training and support required for maintaining processes and methodologies.
- Facilitate and Train cross functional staff in approved methodologies, best practices and problem-solving skills.
- Booking of training venues and catering.
- Keeping track of attendance of all attendees for training sessions and providing feedback to the team.
- Keeping track of feedback surveys, printing of training material etc.
- Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
- Facilitate project meetings and workshops, engaging stakeholders, subject matter experts and attendees at all levels.
Process Optimisation and Design
- Compilation and implementation of standardised business process improvement and re-engineering methodologies.
- Undertake business process improvement initiatives aimed at improving efficiencies and effectiveness of operations.
- Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
- Effectively network, liaise, advice and communicate with all stakeholders.
- Conduct pro-active detection of process bottle-necks and high level operational value chain.
- Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviors, within Business Units.
- Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc.
- Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
- Interact and network with own management team and other BU process engineers (custodians) in order to ensure alignment and integration of operations.
- Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process re-engineering and implementation.
- Support identification of the scope (core and sub–processes) and life cycle of business processes within area of responsibility taking into account the Absa standards.
- Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
- Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
- Build working relationships with project team and stakeholders and secure their support to achieve project goals.
Knowledge Repository Management (including Process Library, iServer Access and SharePoint) (35%)
- Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
- Review process models produced by the business and projects.
- Ensure that modelling standards are being observed and that the models are of a standard that can be moved into the central repository when complete.
- Make recommendations for improvements or changes to the process modeling standards of the organisation.
- Maintain and administer the central process repository.
- Ensuring completeness and currency of IT process repository.
Quality Assurance
- To ensure process quality assurance alignment is maintained across the FM Strategy, Standards & Methodology.
- To ensure that final publishing of iServer content adheres to the FM Standards and Policies when checking in models.
- Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
- Analyse project successes and root causes of failures to streamline processes in all phases of project management.
- Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
- Ensure that processes and procedures as well as system designs are integrated into a single business solution.
Produce Reports & Monitoring Compliance (Reports/Stats)
- Compile & produce relevant reports such as business maturity, capability maturity, as-is processes versus to-be processes etc.
- To enable Business to make informed decisions regarding their processes based on relevant statistics and reporting.
- For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.
- Ensure that all reports produced comply with the FM Strategy and Policy requirements.
Industry Research (Repository Management, Tools & Techniques)
- Review industry standard frameworks for processes and adapt relevant processes for the organization.
- Design and develop / update the processes based on organization requirements and industry standard processes.
Process Performance Monitoring (BA) (25%)
- Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
- Measure and baseline all current main value chains' performance and comparison of the to–be process performance.
- Apply basic and methodologies to identify efficiency enhancement opportunities.
- Liaison with line managers on changes that is imposed on current operational environment.
- Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.
- Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.
- Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
- Coordinate with respective stakeholders / teams to plan deployment of new processes / process changes.
- Oversee integration and adoption of new processes / process changes.
- Define process performance criteria and requirements in terms of time, cost, resources (people, systems, and financials).
- Benchmark processes to identify shortfalls and improvement areas in process definition /deployment.
- Consult and strategise with Business Units to achieve Goals and Targets.
- Share best practices both within Projects and between team members across the business.
Maintain Methods & Standards
- Define the standards and methodologies for process modelling.
- Compile and implement (as applicable) standard process improvement and re-engineering methodologies.
Process Modelling
- Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
- Modelling on respective tools (i.e., iServer) as per the ABSA standard.
- Ensuring that standards are followed in process modelling.
Essential
- 3-5 years in process administration experience
- Repository Management
- Understanding of data management
Preferred:
- Ideally 1-2 financial services
- Basic understanding or process management
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Key Accountabilities
- The role of Specialist: Management Accounting is primarily to provide support in the preparation of monthly results reports for Treasury, which includes all the different operational units within this BU.
- Activities include all the various month-end processes from a BP&A point of view, which includes setting up and running of meetings with all PCG partners to understand the monthly results.
- Reports produced are used for monthly analysis and reporting to Group as well.
- This role contributes extensively to the pack used in the monthly Fincom session with Treasury Exco.
- In addition, this role is responsible for producing the numbers for Group-wide Notional interest run on a monthly basis as well as all management information required around this process.
- Support is also given for producing reports for Group FRC meetings.
- From a planning perspective, this role is actively involved in compiling forecasts for Treasury (i.e. RAF, MTP, Outlook) to be used by Treasury exco and Group BP&A.
- This includes the loading of FTP rates across the Group, Treasury allocations (NI, Liquid asset cost recoveries) and funding requirements of the Bank.
Role/Person Specification
Education and Experience Required
- Qualifications preferred – Bcom Accounts, CIMA/CFA/CA
- Preferred 3-5 years financial experience
Knowledge & Skills:
Essential
- Report Writing Level: Do and Instruct
- Analysis Level: Do without Supervision
- Financial Management Level: Do without Supervision
- Negotiation skills Level: Do without Supervision
- MS Office Advanced Level: Do without Supervision
- Stakeholder Management Level: Do without Supervision
- Communication - Written & Verbal Level: Do without Supervision
Preferred
- Compass (Financial Planning System) Level: Do without Supervision
- SAP Report Tool Level: Do without Supervision
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Key Responsibilities:
- Collaboration: Forge and sustain strong relationships with business and IT to align data modeling goals with business objectives.
- Platform Support: Select optimal platforms, develop analytical data sets, and design reporting environments to empower stakeholders with self-service capabilities.
- Architecture Understanding: Assume full responsibility for comprehending business, customer, and technology requirements, including associated risks and opportunities.
- Communication: Act as a data champion for CIB Client Data, ensuring high data quality and effective communication of data architecture designs.
- Problem-Solving: Utilize deep analytical and creative problem-solving skills to address complex business requirements and contribute to solutions.
Minimum Education and Experience:
- BSc Degree in Information Systems or equivalent (NQF Level 7).
- At least 5 years of experience in a data analysis or business analyst role.
- Proficiency in SQL and experience with data visualization tools like PowerBI, SAS and Qlikview.
Knowledge and Skills:
- Strong knowledge of Excel, Hadoop, SQL, SAS, Hive.
- Ability to create compelling stories from data, with excellent communication and presentation skills.
- A comprehensive understanding of the data value chain, from data management practices to data analytics.
- Strong analytical skills with a keen eye for detail and accuracy
Education
- Bachelor's Degree: Information Technology
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Key Accountabilities
Monitoring and Reporting Treasury Investment Approach
- Consider interest rate cycles and advise Investment Committee on revenue enhancement opportunities
- Simulate stress events and advise on impact on entity and Group losses and SARB RWA impacts
- Consider and evaluate timing of switching to HTC portfolios
- Develop and implement appropriate benchmark performance mandates for each country across ARO
- Review and refine benchmark performance mandates as needed
- Ensure entity ALCO approval of methodology and monitoring of performance to benchmark portfolios
- Consider adjustments required based on current and projected economic environment and regulations
- Establish and maintain benchmarking methodology documentation
- Ensure compliance with Group Treasury benchmarking standards and guidelines
Performance Monitoring and Reporting
- Maintain and report on investment asset profiles (tenor, rates, currency)
- Provide monthly reports on actual performance of investment portfolios
- Report on opportunities to enhance performance and potential risks that need to be managed
Governance
- Advise Investment Management Committee of performance to benchmark mandates, performance to plan, and potential performance and risk management enhancements
- Ensure alignment to sovereign risk appetite and support recommendations to relevant governance forums
- Report to Group Non-Traded Market Risk (GNTMR) on portfolio performance, risk sensitivities, and alignment to risk limits
- Report to ARO Treasury Committee on risk appetite alignment, portfolio performance and investment approach.
FX Risk Management
- Assess the impact of FX risk in the banking book
- Consider enhancements to the hedging of FX risk
- Ensure compliance with FXBB policy
Capital Efficiency Management
- Monitor and report on SARB RWA impacts on investment holdings
- Support entities in diversifying sovereign risks and aligning with Group risk limits
- Support entities in planning and interlocking with Group capital management on capital demands
Interest Rate Risk Management
- Collaborate with the IRR management team to assess the impact of interest rate risk
- Consider enhancements to the interest rate risk hedge provided by the investment portfolio
Trading Book Funding Support
- Provide key oversight on the Trading Book funding framework across ARO Treasuries
- Monitor compliance and consider enhancements to the Trading Book funding framework
Education
- Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)
Method of Application
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