Fresh at Signature Cosmetics

RESPONSIBILITIES

• Provide guidance, supervision and set an example for the team
• Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
• Ensure store is staffed according to agreed staffing schedules based on business requirements
• Create a welcoming, inspirational, and personalised experience for all customers
• Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
• Ensure visual merchandising standards create a beautiful store experience
• Maintain a clean, neat, and tidy and fully replenished sales floor
• Ensure stock levels, stock losses and shrinkage are effectively managed
• Ensure all products are correctly priced with relevant Price stickers and /or signage
• Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Ensure all store standards and operations policies and procedures are adhered to
• Effective execution of all operational activities within the store

REQUIREMENTS 

• A matric, grade 12 or equivalent certificate
• A minimum of two years’ experience supervising a small team in a retail store
• A passion for cosmetics, retail, and customer service
• Knowledge of beauty and skincare products
• Strong customer service orientation
• A strong work ethic and hands-on attitude
• Sound leadership skills
• Ability to work a flexible schedule to meet operational needs
• Ability to schedule staff rota and manage attendance Ability to plan and prioritize tasks
• Basic proficiency with email and Excel
• Good communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to stand for long periods of time
• Ability to demonstrate and promote products
• Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more

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Job Description

• Provide a proactive and responsive approach to maintenance activities, including routine inspections, repairs, and preventive measures, thereby guaranteeing the seamless operation of machinery
• Ensure there is a planned maintenance schedule in place.
• Ensure maintenance is carried out as per approved planned maintenance schedule.
• Perform daily checks on all production machinery and ensure machinery set up is correct prior to the commencement of the production process.
• Ensure all repairs or replacements are actioned prior to the commencement of the production process.
• Ensure all breakdowns are analysed, and timeously repaired.
• Ensure adequate stock holding is in place for critical parts and parts required for general maintenance and breakdowns.  
• Ensure health and safety regulations are implemented and adhered to.
• Provide input on the maintenance, modification, and procurement of machinery and equipment.
• Report any concerns regarding equipment usage and wear and tear to line manager.
• Ensure all employees operating equipment and machinery are adequately trained and authorised to operate the relevant equipment and machinery.  
• Ensure only suitably qualified employees or contractors perform maintenance or repairs on any equipment, machinery, pneumatic equipment, or infrastructure.
• Partner with SHE Officer to ensure that all areas are covered in terms of inspections and maintenance. 
• Action any items raised by Risk and Compliance following a Health and Safety inspection for your area of responsibility.
• Perform quality inspections on work performed by contractors prior to sign off of job card and authorisation for payment.
• Perform minor maintenance tasks as and when required.
• Obtain quotes as and when requested from the list of preferred suppliers, and forward to line manager for approval.
• Maintain proper storage of all equipment and or tools.
• Ensure housekeeping is maintained according to established standards.
• Ad hoc deliveries and collections for and from suppliers.
• Ensure strict compliance to Standard Operating Procedure 1 Equipment Maintenance.
• Ensure strict compliance with Standard Operating Procedure 9 Setting up and Operating Compressed air tools.
• Draft, signoff and maintain standard operating procedures for Machine Operators for all machinery used in the production facility.

Requirements 

• Grade 12/Matric or equiverlaant 
• Qualified electrician with Diploma or equivalent qualification related to electrical engineering and electrical installations is required.
• Minimum 3 years’ experience working in a similar role is required.
• Experience working with pneumatics, hydraulics, mechanical engineering, fitting, and turning, conveyor belts is required.
• Experience working in a manufacturing/production environment is required.
• Experience with general building maintenance is required.

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Job Summary 

We have an opportunity for a Brand Sales Coordinator.  The purpose of this role is to provide excellent customer service, processing of on-line and in-store purchases, stock management, adherence to store standards and point of sale processes in line with operational excellence.

Responsibilities:

On-line:

• Ensure all online orders are accurately picked
• Process picking slips and delivery notes to ensure correct orders are dispatched
• Monitor stock levels, liaise with the Marketing Co-ordinator for timeous updates on eCommerce
• Respond to all on-line customer requests, comments and complaints and escalate to the Marketing Manager or relevant department as and when required.

Head Office Store:

• Create a welcoming, inspirational, and personalised experience for customers.
• Respond to all in-store customer requests, comments and complaints and escalate to the Area Manager, and Marketing Manager, or relevant department as and when required.
• Assist internal and external customers, with product information, promotional discounts, special offers, and process transactions.
• Monitor stock levels and liaise with the warehouse for timeous replenishment
• Place order with the Customer Care department and ensure that there are sufficient stock levels for full range
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed.
• Conduct daily floor walks and raise any ideas, queries, or concerns with the Area Manager.
• Ensure that all maintenance concerns are raised timeously with the Maintenance Assistant.
• Ensure all departments in the shop are fully replenished.
• Ensure that housekeeping standards are maintained including but not limited to swept floors, shelves dusted, and all testers cleaned/wiped daily or as and when necessary.
• Implement and maintain Signature store visual merchandising standards and disciplines according to the approved Visual Merchandising Handbook, and approach the Area
• Manager for additional guidance and support.
• Implement monthly promotions according to instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made.
• Utilise testers to effectively introduce customers to the product range.
• Offer customers Loyalty Card membership and provide details of the benefits of the card.
• Ensure that purchases are gift wrapped to required standards, when requested.
• Participate in cycle counts and stock takes
• Prevent damages by housing products in the shop and in storage areas as per stock handling and storage standards.
• Communicate order timelines for Head Office allocations
• Receive, pick, and process staff allocation purchases for Head Office
• Perform cash ups at the end of each day.
• Raise any breach of procedure, breach of policy or any other concern with either the Marketing Manager or Area Manager.
• Maintain documentation and filing on a daily basis.
• Ensure that point of sale, banking procedures and petty cash procedures are adhered to and raise any areas of concern with the Area manager.
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system.

Staff Uniform:

• Liaise with Area Managers for uniform and badge orders and dispatch to stores monthly
• Communicate order timelines for staff uniforms
• Receive, pick, and process staff uniforms
• Submit stock on hand (SOH) for uniforms, including Warehouse SOH to Marketing Manager and Autograph monthly

  General:

• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash
• Handling and Staff Uniform Policies.
• Attend and participate in all scheduled training, including product knowledge training and transfer new knowledge and skills to daily activities performed.
• Ensure Marketing Manager is copied on relevant communication

Requirements:
Educational qualification:

• Grade 12 or equivalent qualification is required.

Experience: 

• Minimum of one years working experience in a retail or related environment is required
• Experience in a customer service function in a retail or related environment an advantage
• Experience working with beauty, fragrances, and skincare products is an advantage.
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage