Brand Sales Coordinator - Edenvale at Signature Cosmetics

Job Summary 

We have an opportunity for a Brand Sales Coordinator.  The purpose of this role is to provide excellent customer service, processing of on-line and in-store purchases, stock management, adherence to store standards and point of sale processes in line with operational excellence.

Responsibilities:

On-line:

• Ensure all online orders are accurately picked
• Process picking slips and delivery notes to ensure correct orders are dispatched
• Monitor stock levels, liaise with the Marketing Co-ordinator for timeous updates on eCommerce
• Respond to all on-line customer requests, comments and complaints and escalate to the Marketing Manager or relevant department as and when required.

Head Office Store:

• Create a welcoming, inspirational, and personalised experience for customers.
• Respond to all in-store customer requests, comments and complaints and escalate to the Area Manager, and Marketing Manager, or relevant department as and when required.
• Assist internal and external customers, with product information, promotional discounts, special offers, and process transactions.
• Monitor stock levels and liaise with the warehouse for timeous replenishment
• Place order with the Customer Care department and ensure that there are sufficient stock levels for full range
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed.
• Conduct daily floor walks and raise any ideas, queries, or concerns with the Area Manager.
• Ensure that all maintenance concerns are raised timeously with the Maintenance Assistant.
• Ensure all departments in the shop are fully replenished.
• Ensure that housekeeping standards are maintained including but not limited to swept floors, shelves dusted, and all testers cleaned/wiped daily or as and when necessary.
• Implement and maintain Signature store visual merchandising standards and disciplines according to the approved Visual Merchandising Handbook, and approach the Area
• Manager for additional guidance and support.
• Implement monthly promotions according to instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made.
• Utilise testers to effectively introduce customers to the product range.
• Offer customers Loyalty Card membership and provide details of the benefits of the card.
• Ensure that purchases are gift wrapped to required standards, when requested.
• Participate in cycle counts and stock takes
• Prevent damages by housing products in the shop and in storage areas as per stock handling and storage standards.
• Communicate order timelines for Head Office allocations
• Receive, pick, and process staff allocation purchases for Head Office
• Perform cash ups at the end of each day.
• Raise any breach of procedure, breach of policy or any other concern with either the Marketing Manager or Area Manager.
• Maintain documentation and filing on a daily basis.
• Ensure that point of sale, banking procedures and petty cash procedures are adhered to and raise any areas of concern with the Area manager.
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system.

Staff Uniform:

• Liaise with Area Managers for uniform and badge orders and dispatch to stores monthly
• Communicate order timelines for staff uniforms
• Receive, pick, and process staff uniforms
• Submit stock on hand (SOH) for uniforms, including Warehouse SOH to Marketing Manager and Autograph monthly

  General:

• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash
• Handling and Staff Uniform Policies.
• Attend and participate in all scheduled training, including product knowledge training and transfer new knowledge and skills to daily activities performed.
• Ensure Marketing Manager is copied on relevant communication

Requirements:
Educational qualification:

• Grade 12 or equivalent qualification is required.

Experience: 

• Minimum of one years working experience in a retail or related environment is required
• Experience in a customer service function in a retail or related environment an advantage
• Experience working with beauty, fragrances, and skincare products is an advantage.
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage