IT Specialist at Majid Al Futtaim

ROLE PROFILE

• Responsible for the implementation of business wide installations of OS, servers applications and user Desktop systems for new and existing stores and Head Office locations
• Responsible for IT Asset Management for the Majid Al Futtaim Lifestyle business, ensuring cost effective purchases and on-going protection of IT assests
• Oversee timely and effective resolution of customer complaints and queries related to hardware and technical issues.
• Ensure effective LAN / WAN connectivity across all Outlets and offices of MAFL.
• Ensure adherence to all Standard Operating Processes and Policies related to the Infrastructure scope within the IT Department.
• Develop and maintain cordial and professional relationship with all external vendors for ongoing proficient technical support.
• Responsible for all system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management.
• Monitor and report periodically status of all infrastructure management related areas.

REQUIREMENTS

• Graduate degree in IT or Computer Science
• 3+ years’ experience in IT
• Retail Systems experience – Microsoft Dynamics AX 2012 Retail Desktop Support skills with knowledge of latest operating systems
• Experience in developing and maintaining websites and with integrations
• Ability to work independently and efficiently in a remote environment