Jobs Available at Gauteng Department of e-Government

Requirements :

• Qualification in Information Technology/ Business Administration/ Business Management/Business Operations management/ Computer Science at NQF level 7(Advanced Diploma/ Degree) as recognized by the SAQA.
• 5 years of experience at middle or senior managerial level in IT Service Management. ITIL certificate (compulsory) and COBIT.NYUKELA certificate, must be submitted prior to appointment.

Duties :

• Direct the alignment of Information Technology (IT) services to business needs. Manage IT-Business Strategy Alignment. Participate in strategic planning sessions to understand business objectives. Manage IT policies support business compliance, risk management, and growth initiatives.
• Identify business processes and business requirements for a service. Manage business strategy for services and the business processes it supports. Administer the implementation of resource requirements. Manage communication of standards and methods across the IT Services.
• Manage IT components to ensure consistency and cost-efficiency on service level availability required by customers. Manage the development and maintenance of catalogue of existing services offering. Manage the maintenance and optimization of IT infrastructure, including networks, servers, and storage systems. Manage high availability and reliability of all IT systems. Manage contract management for IT services and infrastructure.
• Ensure that vendors comply with service level agreements (SLAs) and consistently meet performance standards. Oversee the efficient progression of problem tickets through the established Problem Management process. Manage coordination for incidents to minimise service outages. Ensure that Performance by all E-GOV IT technical staff and service providers is in accordance with agreed SLAs.
• Manage the performance of the relevant service providers. Manage and minimise the adverse impact of the incidents and prevent the re-occurrence of errors (Service Delivery and Support) Manage IT service delivery to ensure efficient and timely resolution of technical issues.
• Administer the implementation of IT service management (ITSM) practices to enhance service quality and user satisfaction. Manage the Diagnostic process of root causes of incidents and eliminate. Manage that data handled, transferred, or processed is according to legal guidelines.
• Manage Security and Compliance: IT operations adhere to company policies, industry standards, and regulatory requirements. Manage the client interaction in line with service levels. Coordinate stakeholder engagement with key stakeholders to ensure ease of doing business and access to areas within stakeholders.
• Coordinate and facilitate communication channels with internal and external key stakeholders to ensure proper messaging of ICT standards. Implement and monitor Service Level Agreements with the relevant stakeholders. Manage that agreed service levels are consistently met monthly. Manage and improve the level of service to the Customer base.
• Gather and disseminate accurate and timely information to all relevant stakeholders. Ensure optimal service quality and availability. Manage resources. Manage ongoing strategic partners and vendors to ensure that they perform according to the SLAs. Manage that organisation’s SLAs are measurable and aligned with strategic partners and vendor service agreements.
• Manage bi-annual reviews of strategic partners and vendor contracts to ensure SLAs are measurable and enable consistent delivery. Manage monthly reports detailing accomplishments and problems detailing SLA performances to fourteen (14) Gauteng Provincial Departments and its agencies.
• Suggest solutions to improve customer satisfaction and service delivery. Manage resources. General supervision of employees. Allocate duties and perform quality control on the work delivered by supervisees. Advise and lead supervisees regarding all aspects of the work.
• Manage leave, performance, conduct and discipline of supervisees. Enforce that all supervisees are trained and developed to be able to deliver work of the required standard efficiently and effectively. Manage utilisation of physical resources. Review and sign off job profiles

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Requirements :

• Qualification in Human Resource Management / Industrial Psychology/ Public Management at NQF level 7 as recognised by the SAQA.
• Relevant 5 years of experience at a middle/senior managerial level. Nyukela Certificate must be submitted prior to appointment.

Duties :

• Manage the development of (Human Resource Administration) HRA Strategic and Operational Plan. Manage the alignment of the Human Resource Administration plan with the departmental strategic goals.
• Administer HRA programs that directly support the departmental strategic goals and are cost effective and comply with all applicable laws and regulations. Communicate the HRA Operational Strategy and Plans to GPG departments and implementation thereof.
• Manage and enforce Operational and Strategy Plans are maintained. Manage the Enterprise Content Management System (ECM) workflow of the system is operating optimally. Manage the implementation the appointments, promotions, transfers, and conditions of service benefits as per policy and guideline interpretation.
• Manage the preparation of Middle Management Service (MMS) and Senior Management Service (SMS) compensation packages restructure for new employees and/or promotions. Manage the roll-out of SAP ESS system to GPG departments and support after go-live including utilisation of the system.
• Develop Human Resources customer service delivery standards. Manage efficiency in driving customer centric emphasis by implementation of appointments and service benefits for executive and non-executive officials.
• Manage the customer service delivery standards are agreed upon with the GPG Departments. Manage the implementation of the operational service level agreements. Monitor and confirm the HRA Service Level Agreements are maintained. Communication of operational customer service delivery standards.
• Manage escalated customers enquiries, and queries. Manage audit matters and implement the audit action plan. Manages the Risk register and implement action plan. Consult with Managers on implementation of HRA projects i.e SAP ESS.
• Manage the provision of on-the-job training on HRA processes for GPG entities as requested. Manage and organise awareness session on HRA programs for GPG clients as needed. Collaborate in the design and development of a new integrated organization wide HRA system.
• Utilize internal Human Resource Information System (HRIS) data, ECM, ESS to provide reports in analysis on HRA topics. Verify the accuracy of data provided for reporting. Present information to senior management and stakeholders.
• General supervision of employees. Allocate duties and perform quality control on the work delivered by supervisees. Advise and lead supervisees regarding all aspects of the work.
• Manage leave, performance, conduct and discipline of supervisees. Enforce that all supervisees are trained and developed to be able to deliver work of the required standard efficiently and effectively. Manage utilization of physical resources. Review and signed off job profiles.