Reporting and Systems Specialist at SydSen Recruit

Key Responsibilities

• Design, develop, and deliver standard dashboards and monthly reporting packs covering sales, stock, pipeline, and dealer network KPIs.
• Maintain master data and reporting governance, including definitions, version control, cut-off times, and audit trails.
• Administer key systems such as CRM platforms, dealer lead tools, and reporting databases, including user access, training, and troubleshooting.
• Automate recurring reports to reduce manual effort and improve accuracy through templates, queries, macros, and ETL processes where applicable.
• Collaborate with Sales, Aftersales, Marketing, and Finance to align KPI definitions and reporting schedules.
• Support Head Office reporting requirements and ensure alignment between local and group reporting frameworks.
• Identify system gaps and recommend improvements, integrations, or process enhancements to increase scalability and efficiency.

Key Deliverables and KPIs

• On-time delivery of weekly and monthly reporting packs with consistent and reliable definitions.
• Improved data accuracy and a measurable reduction in manual reporting effort.
• High system uptime and strong user satisfaction through effective issue resolution.
• Increased stakeholder adoption of dashboards and standard reporting tools.

Minimum Requirements

• Bachelor’s degree or diploma in Industrial Engineering, Information Systems, Statistics, or a related field.
• 3–5 years’ experience in business reporting, BI, or systems administration (automotive distribution experience will be advantageous).
• Advanced Excel skills; exposure to BI tools such as Power BI or Tableau and databases (SQL) will be beneficial.
• Experience administering CRM platforms and training end-users.