Intermediate Scrum Master at Lesaka Technologies

Role Summary

• The Intermediate Scrum Master is responsible for driving Agile delivery, fostering collaboration, and enabling continuous improvement across two squads within the organisation.
• This role ensures teams deliver predictably, remove blockers effectively, and mature in their Agile practices while maintaining strong alignment with product and engineering stakeholders.

Key Responsibilities

Agile Delivery & Facilitation

• Facilitate all core Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Manage scope, timelines, risks, and dependencies across two squads to support predictable, high-quality delivery.
• Support Product Strategy, PI Planning, and Iteration Planning to ensure alignment with product and business priorities.
• Conduct capacity planning and guide teams toward maintaining sustainable velocity.
• Ensure deliverables meet agreed quality standards, acceptance criteria, and the Definition of Done.

Team Enablement & Coaching

• Coach teams on Agile principles, Scrum framework, and best practices to improve maturity and self-organisation.
• Promote a culture of ownership, accountability, psychological safety, and continuous learning.
• Facilitate data-driven retrospectives and improvement experiments to enhance team performance.
• Support new team members in onboarding to Agile ways of working.

Stakeholder Management & Communication

• Collaborate with Product Managers, Business Analysts, Engineering Leads, and other stakeholders to ensure priority alignment and effective delivery flow.
• Act as a communication bridge between squads and external stakeholders, ensuring transparency and clarity.
• Provide regular progress updates, highlight risks or delivery concerns, and support expectation management.

Impediment Removal & Process Optimisation

• Proactively identify, track, and remove impediments impacting delivery flow.
• Drive process optimisation initiatives to improve efficiency, communication, and predictability.
• Contribute to scaling Agile practices across squads and departments to ensure consistent methodologies.

Metrics & Continuous Improvement

• Track, analyse, and present Agile metrics such as velocity, cycle time, WIP, and flow efficiency.
• Use data insights to inform decision-making, identify bottlenecks, and drive continuous improvement.
• Help teams adopt metrics in a healthy, non-punitive manner to support transparency and growth.

Qualifications & Experience

• 4–5 years of experience as a Scrum Master working with multiple Agile delivery teams.
• Solid understanding of Agile frameworks (Scrum, Kanban, ScrumBan) and practices.
• Experience facilitating Agile ceremonies and driving cross-functional collaboration.
• Strong communication, conflict resolution, and stakeholder management skills.
• Experience working with Agile tools (e.g., Jira, Confluence).
• Relevant certifications such as CSM, PSM I/II, or equivalent (advantageous).

Key Competencies

• Strong servant-leadership mindset
• Ability to coach and influence teams
• Excellent facilitation and communication skills
• Problem-solving and impediment-removal capability
• Data-driven and improvement-focused
• High emotional intelligence and team-building skills

Closing Date 27 February 2026