Jobs at SydSen Recruit

Key Responsibilities

• Design, develop, and deliver standard dashboards and monthly reporting packs covering sales, stock, pipeline, and dealer network KPIs.
• Maintain master data and reporting governance, including definitions, version control, cut-off times, and audit trails.
• Administer key systems such as CRM platforms, dealer lead tools, and reporting databases, including user access, training, and troubleshooting.
• Automate recurring reports to reduce manual effort and improve accuracy through templates, queries, macros, and ETL processes where applicable.
• Collaborate with Sales, Aftersales, Marketing, and Finance to align KPI definitions and reporting schedules.
• Support Head Office reporting requirements and ensure alignment between local and group reporting frameworks.
• Identify system gaps and recommend improvements, integrations, or process enhancements to increase scalability and efficiency.

Key Deliverables and KPIs

• On-time delivery of weekly and monthly reporting packs with consistent and reliable definitions.
• Improved data accuracy and a measurable reduction in manual reporting effort.
• High system uptime and strong user satisfaction through effective issue resolution.
• Increased stakeholder adoption of dashboards and standard reporting tools.

Minimum Requirements

• Bachelor’s degree or diploma in Industrial Engineering, Information Systems, Statistics, or a related field.
• 3–5 years’ experience in business reporting, BI, or systems administration (automotive distribution experience will be advantageous).
• Advanced Excel skills; exposure to BI tools such as Power BI or Tableau and databases (SQL) will be beneficial.
• Experience administering CRM platforms and training end-users.

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Key Responsibilities

• Develop and grow fleet and strategic account portfolios
• Maintain strong relationships with key customers to ensure long-term retention
• Coordinate with dealer and aftersales teams to deliver a seamless customer experience
• Identify new business opportunities and strategic partnerships
• Analyse market trends and competitor activity to refine sales strategies
• Support pricing, contract negotiations and revenue optimisation

Requirements

• Proven experience in fleet sales or key account management
• Strong commercial, negotiation and relationship-building skills
• Experience working with dealer networks and aftersales environments
• Exposure to government or rental fleet contracts advantageous

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Key Responsibilities

• Develop and manage brand messaging, tone of voice and communication frameworks
• Create and edit content for media, internal communications, dealer toolkits and digital platforms
• Manage PR activities including media engagement, press releases and reputation building
• Support dealer communication with clear, compliant and actionable messaging
• Lead issue and crisis communication planning and execution
• Provide leadership and stakeholder communication support

Requirements

• Degree in Communications, PR, Journalism, Marketing or related field
• 5+ years’ experience in communications or PR (automotive, retail or corporate preferred)
• Exceptional writing, editing and stakeholder management skills

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Key Responsibilities

• Partner with dealer leadership and sales teams to improve retail performance and accountability
• Drive and support local sales initiatives such as promotions, events, test-drive days and partnerships
• Review showroom presentation, pricing displays and retail readiness standards
• Coach and support sales teams on product knowledge, CRM usage and closing techniques
• Monitor lead handling, follow-up quality and pipeline discipline to improve conversion
• Complete structured visit feedback and track agreed actions

Requirements

• Experience in automotive retail sales, dealer operations, training or field sales support
• Strong execution focus with the confidence to influence and challenge constructively
• Comfortable working with CRM systems and sales performance data
• Valid driver’s licence and willingness to travel extensively

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Requirements:

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities:

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.

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Requirements:

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities:

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.

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Key Responsibilities

• Full stock control function across all franchise locations
• Monitoring stock levels, usage, variances, and wastage
• Conducting daily, weekly, and monthly stock counts
• Reconciling physical stock against system records and investigating variances
• Capturing, updating, and maintaining accurate stock records and reports
• Managing stock ordering, receiving, and supplier documentation
• Ensuring correct pricing, portion control, and stock rotation (FIFO)
• Liaising with franchise managers, suppliers, and operations teams
• Implementing and enforcing stock control policies and procedures
• Assisting with audits and management reporting
• Maintaining organised filing systems and administrative records related to stock
• Supporting operational planning through accurate forecasting and reporting
• Travel between franchise locations as required

Minimum Requirements

• Proven experience as a Stock Controller within hospitality, food service, retail, or FMCG environments
• Strong administrative skills with high attention to detail and accuracy
• Excellent numerical and analytical skills
• Solid understanding of hospitality stock control processes, including FIFO and wastage control
• Ability to work independently across multiple sites
• Strong reporting and reconciliation capability
• Proficient in MS Excel and stock control systems (POS or inventory software advantageous)
• Valid driver’s licence and own reliable vehicle (non-negotiable)
• Willingness to work weekends and public holidays

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Key Responsibilities

• Full administrative support for all franchise operations
• Managing and maintaining accurate records, files, and documentation across franchises
• Coordinating correspondence, emails, and telephone communications
• Preparing reports, schedules, and operational documentation for management
• Assisting with HR administration including employee records, onboarding documentation, and leave tracking
• Ensuring compliance with internal processes and hospitality operational standards
• Supporting franchise managers with day-to-day administrative requirements
• Travel between franchise locations when required

Minimum Requirements

• Proven experience as an Office Administrator, preferably within hospitality, retail, or multi-site environments
• Strong administrative capability across all aspects of office management
• Exceptional organisational and time management skills
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Valid driver’s licence and own reliable vehicle (non-negotiable)
• Proficient in MS Office (Word, Excel, Outlook); experience with hospitality or POS systems advantageous
• Willingness and ability to work weekends and public holidays

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Key Responsibilities

Operations & Standards

• Ensure full compliance with all operational systems, procedures, and brand standards.
• Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis.
• Maintain high standards of cleanliness, service, food safety, and presentation at all times.
• Ensure all equipment and assets are properly cared for and used correctly.

Financial & Stock Control

• Manage stock ordering, levels, and rotation.
• Accurately track and report wastage, shrinkage, and theft.
• Maintain stock variance and wastage within target levels.
• Understand daily, weekly, and monthly turnover and cost drivers.

Staff & HR Management

• Recruit, train, and onboard staff according to company standards.
• Lead, motivate, and discipline staff in a fair and consistent manner.
• Proactively manage staff wellness, morale, and performance.
• Liaise with HR consultants to pre-empt staff issues and avoid escalation.
• Ensure all HR documentation and processes are followed correctly.

Training & Development

• Ensure all staff receive ongoing training and refresher sessions.
• Coach floor managers and key staff for growth and accountability.
• Attend required training sessions and implement learnings in store.

Customer Experience

• Be a visible and present leader on the shop floor.
• Actively engage with customers and handle complaints professionally.
• Ensure customer experience aligns with the brand promise.

Reporting & Communication

• Submit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports.
• Participate in regular check-ins and review meetings with head office.
• Escalate risks, issues, or deviations early rather than reactively.

Performance Metrics

Monthly performance reviews will include:

• No unresolved disciplinary matters.
• Staff wellness and morale levels.
• Staff training and development completion.
• Turnover performance versus targets.
• Profit contribution and cost control.
• Operational compliance, including shrinkage, wastage, and reporting accuracy.

Key KPIs

Financial Performance

• Monthly turnover and gross profit margins aligned with store targets.
• Clear understanding of variances and corrective actions.

Operational Compliance

• 100% compliance with systems, audits, and brand standards.

HR & Staff Management

• Zero unmanaged staff disputes.
• Annual staff turnover below 15%.

Staff Development

• Each staff member receives at least one development opportunity per quarter.

Team Culture & Wellness

• Staff morale rating of 8 out of 10 or higher in internal feedback.

Stock & Cost Control

• Stock variance and wastage maintained below 2% monthly.

Maintenance & Asset Care

• All service logs up to date.
• No repeated equipment failures due to neglect.

Customer Experience

• Visible management presence on the floor weekly.
• Customer compliments significantly outweigh complaints.

Reporting & Communication

• All reports submitted on time and accurately.
• Action points from head office followed through consistently.

Brand Representation

• Acts as a responsible and positive ambassador for the brand in the local community.

Skills & Experience Required

• Strong financial and numerical understanding.
• Previous food service or retail experience preferred.
• Proven people management ability.
• Comfortable with technology and POS systems.
• Organised, process-driven, and detail-oriented.
• Calm under pressure and solutions-focused.
• Strong leadership presence and communication skills.

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Key Responsibilities

• Design, develop, test, and maintain software applications
• Write clean, efficient, and well-documented code
• Collaborate with cross-functional teams including product, QA, and design
• Troubleshoot, debug, and optimise existing systems
• Participate in code reviews and contribute to best practices
• Ensure solutions are secure, scalable, and performance-driven

Requirements

• Relevant degree in Computer Science, IT, or similar
• Proven experience as a Software Developer or similar role
• Proficiency in one or more programming languages (e.g. PHP, Java, C#, .NET, Python, JavaScript)
• Experience with databases (SQL / MySQL / PostgreSQL or similar)
• Familiarity with APIs, version control (Git), and modern development practices
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Advantageous

• Experience with frameworks (Laravel, Spring, .NET Core, React, Angular, Vue, etc.)
• Exposure to cloud platforms (AWS, Azure, GCP)
• Agile / Scrum experience