Fresh ICT Jobs at BET Software

We Want You:

Are you a savvy Senior Software Developer with excellent communication skills, and the drive to build high-quality systems? Do you have a knack for software development? How about a passion for creating solutions - one line of code at a time?

The Software Development Team of BET delivers betting solutions on a global basis. BET provides reliable, stable, scalable, robust, secure and continually evolving high-volume transaction systems using processes which are controlled, effective and efficient. BET’s responsibility is to develop, deliver and support applications, in which data is received from or rapidly made available to users of the system/s with an as high degree of integrity as possible.

You Bring:

• Bachelor’s degree in Computer Science, Software Engineering, or similar field;
• At least 5-7 years’ experience within a development environment;
• 3 - 5 years database experience or 5 - 7 years server/client-side language;
• Demonstrated leadership skills;
• Detailed knowledge of the SDLC and management of software projects;
• Good written and verbal communication skills;
• Strong attention to detail.

What You’ll Do:

• Design Fit for Purpose Solutions & Algorithms & planning;
• Implementation of a solution that is complete, efficient and compatible;
• Implementation – Ensure the Solution has a High Usability Factor;
• Implementation – Ensure the Solution is Reliable;
• Implementation – Ensure the Solution has Effective Security;
• Implementation - Ensure the Solution is Maintainable
• Testing, verification and deploying;
• Respond to Outages & Failures.

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We want you:

Are you ready to elevate your career as a Senior Cloud Engineer in Cape Town? Join our team and take charge of implementing and monitoring cloud-native business applications in a hybrid cloud environment. As a leader in platform security, you'll oversee vulnerability scans, assessments, and patching, ensuring top-notch information security. If you're passionate about cutting-edge technology and thrive in a dynamic environment, apply now to be part of our innovative team.

You bring:

• Degree in Computer Science, business or a closely related area (BS in CS or EE, or equivalent) or relevant experience.
• Ability to make decisions to technically resolve business requirements.

Minimum 3+ years hands-on experience supporting Cloud technologies and Linux systems including:

• - Container technologies: Docker, Podman, Crio, Containerd
•  Container orchestration: Kubernetes, Openshift
•  Storage technologies block, object etc
•  Integration with other environments (authentication/directory services, network file systems, etc.)
•  Red Hat Certified System Administrator (RHCSA) (advantageous)
•  Red Hat Certified Specialist in OpenShift Administration (advantageous)
•  Red Hat Certified Engineer (RHCE) (advantageous)
•  Red Hat Certified Architect (RHCA) (advantageous)

Troubleshooting experience:

•  Programming fundamentals in any language.
•  Understanding Linux troubleshooting and, permission SELinux

Customer support experience:

•  Customer needs are top priority
•  Communicate clearly and set the right expectations.

What you’ll do:
Technical Output
 

• Work tightly with our customers, to understand, capture, and deliver against their requirements.
• Design and build distributed systems.
• Ability to work with the Operator Framework.
• Having an interest in diving into OpenShift and ODF (OpenShift Data Foundation).
• Work with your fellow engineers and the community to serve our customers.
• Support the requests of the Production and Development Teams to solve any problems related to the container platforms.
• Develop and oversee the backup, replication and disaster recovery strategies.
• Maintain documentation for procedures, configurations and programs.
• Ensure systems adhere to NIST and Departmental standards.
• Develop automation scripts using Ansible or equivalent.
• Maintain software repositories and apply software updates.
• Install, configure and maintain OpenShift environment.
• Maintain/monitor (i.e. Prometheus) the health of the systems through both automated and manual processes.
• Linux integration with other environments (authentication/directory services, network file systems, etc).
• Cloud computing in general (provisioning, monitoring, orchestration, etc).
• Understand OS and Application-level issues and advise on next steps.
• Ability to communicate clearly and set the right expectations with all stakeholders.
• Applicable understanding of RedHat OpenShift and Kubernetes.
• Understand infrastructure as code and the typical toolchains for implementing and maintaining these practices.

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We Want You:

If you're a People Partner who thrives on nurturing an inclusive environment and inspiring others to excel, we want to hear from you. Your role will involve operational HR support and collaborating closely with Line Managers and Team Members to make a difference at BET Software. You will also assist with the successful rollout of HR strategies and all HR projects through consistent engagement with Teams to shape a better workplace together.

You Bring:

• HR degree or business-related degree.
• 3 years + in an HR generalist role.
• In-depth knowledge of Labour Legislation (EE Act, BCEA, Labour Relations, OSH and BBBEE).
• Adaptable and flexible with the ability to work in a fast-paced, changing environment.
• Excellent written and verbal communication.
• The ability to work with and alongside all occupational levels in the organisation.

What You’ll Do:

• Oversee and assist with the planning and coordination of the Onboarding and Induction process for all new Team Members.
• Assist managers and Team Members across the organisation with any key issues pertaining to the employee life cycle (attraction, selection, development, management and retention of Team Members).
• Actively participate in the recruitment process and ensure the take-on of all new Team Members is smooth and efficient.
• Work closely with management and Team Members to improve work relationships, build morale, and increase productivity and retention.
• Provide guidance and administrative support on department and Team restructures.
• Understand and advise on any IR/ER-related issues in the business and escalate when necessary.
• Ensure that any ER case is documented thoroughly and communicated to respective IR specialists.
• Ensure that the performance management timelines and documentation is adhered to by all Line Managers allowing for an effective process. Gather feedback on the process as and when it arises in order to continuously improve HR processes.
• Ensure that all Team Members have individual development plans against future suggested career progression and any other key development areas which have been highlighted.
• Ensure employment equity meetings are set up and the necessary committee members are made aware of dates. Employment equity is considered when recruitment, transfers or promotions are being conducted.
• Consistently maintain data integrity of the HR System and conduct monthly checks to ensure consistency. Correct any errors as and when they arise.
• Conduct Stay and Exit Interviews with Team Members and ensure feedback is provided to relevant stakeholders on the information gathered.
• Send monthly reports to the Department Head as and when requested.
• Assist with the creation of the People Dashboard.
• Assist with the current monthly HR report and the compilation thereof in an accurate and timely manner.

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We Want You:

Picture this: being part of one of the largest, most diverse betting software providers in Sub-Saharan Africa, spearheading new automation test strategies and frameworks. We are on the search for a Senior Software Quality Engineer that will create, implement, and automate testing, in support of software test requirements.

As we provide reliable and user-friendly betting software on a global scale, the successful incumbent will work with SQA Engineers and QA Analysts to develop, maintain, and enhance the test automation framework and automation infrastructure.

In addition, the Senior SQA Engineer will execute and report on planned tests, manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems, and develop new test automation solutions as needed. The Senior SQA Engineer should demonstrate innovation, leadership, and mentorship skills - in addition to possessing strong technical and programming/test automation skillset.

You Bring:

• A BSc, BCom, NDip, or relevant degree;
• ISTQB Technical Test Analyst or ISTQB Test Automation Engineer or ISTQB; Performance testing or relevant programming certification e.g. JavaScript;
• At least 3 years of technical testing experience. 

What You’ll Do:

• Coach and mentor SQA Engineers and QA Analysts in the execution of testing efforts;
• Lead efforts to review product specifications, and work with others to develop appropriate test strategies and detailed test plans and test architectures;
• Lead formal reviews of test plans, designs, and required documents with cross-functional Teams;
• Accurately predict the amount of effort required for projects and tasks. Develop plans and schedules based on these predictions;
• Communicate and coordinate with peers and senior-level individuals in cross-functional groups to articulate and compare alternative testing approaches;
• Lead defect management and maintenance. Review defects that escaped to the field to learn how they could have been prevented or detected;
• Lead documentation reviews during the product release cycle to ensure quality and comprehensive product documentation;
• Research, develop and/or recommend tools to assist SQA Engineers and QA Analysts in test planning, execution, and reporting;
• Attending brainstorming, scoping, sprint planning sessions with developers, project managers, business analysts, and customers;
• Understand how the software works, as well as the business requirements and drivers for the software, and how this would integrate with the current system or framework;
• Strong understanding of the scope of the project, the test time required, and expectations;
• Able to modify and refactor test plans, test suites, and test cases to ensure the shortest test time with the greatest test coverage;
• Complete tasks assigned within the time allocated, and request additional tasks upon completion;
• Ensure all stakeholders are informed immediately of critical bugs which alter timelines or jeopardise the deadlines of the project;
• Assist developers, and support customers;
• Able to troubleshoot, identify, and resolve or escalate issues to the relevant Teams;
• Able to test and lead complex projects to completion;
• Assist junior/inexperienced test leads when required;
• Identify obstacles that may impact project deadlines and take necessary action.

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We Want You:

Calling all technical superheroes! BET Software is searching for a Senior IT Helpdesk Technicians to join our dynamic team in Cape Town. As the backbone of our IT support, you'll provide top-tier technical assistance to our internal users across the Hollywood Group. Your expertise will shine as you navigate IT Helpdesk services through an ITSM ticketing system, deliver remote desktop support for a range of Windows applications, including VoIP and Surveillance, and tackle network faults with finesse. Collaborating closely with Level 1 and 2 technicians, you'll ensure seamless operations while upholding the highest standards of IT Helpdesk excellence. Ready to unleash your superpowers? Apply now and become a part of our All-Star team.

You Bring:

• Required relevant qualifications in IT or A+, N+ certification from a recognized institution.
• At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support.
• Exposure and experience within an IT Helpdesk service desk.
• Degree or Diploma in Information Technology (advantageous).
• CompTIA A+, N+ (advantageous).
• Azure Certification (advantageous).
• Microsoft 0365 Certification (advantageous).
• ITIL Foundation certification (advantageous).
• Experience with service level agreements and client database maintenance (advantageous).
• Experience in Networking, Telecoms, and Microsoft applications (advantageous).

What You’ll Do:

• Act as an escalation point for technical support for all IT Helpdesk services.
• Management of ITSM ticketing system aligned with ITIL framework, reporting, and time management.
• Management of any escalations relating to IT infrastructure.
• Ability to administer user accounts on Active Directory.
• Manage escalations related to IT infrastructure, including coordinating with Level 2 and Level 3 support teams and external vendors to resolve complex technical issues.
• Monitor and communicate connectivity disruption, service interruption, and backup alerts to the business promptly.
• Interacts, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide feedback to Senior management and Execs on the status of all unresolved queries escalations.

Build on KMDB and Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile and provide daily incident, service request, and change management reporting.
• Compile and verify printer audits: Printer readings and printer locations.
• Maintain records and prepare clear, complete, and concise reports.

Technical support

• Assists in troubleshooting technical problems reported or escalated, including software, hardware, communications, network‐related problems and third-party products for Hollywood Group/BET Software end users.
• Independently resolves routine problems; recognizes problems which require a higher level of expertise.
• Provides maintenance support and repairs on desktop computer systems; installs operating system upgrades; configures system software; monitors hardware, mobile devices, audio visual, and software performance.
• Builds and assembles personal computers.
• Analyses system failures, notifies appropriate personnel, and takes appropriate action.
• Assists with network design and strategic planning.
• Define root causes and offer technical specialist solutions to the rest of the team.
• Provider of new fixes that are documented for use by Grads, Tier 1, and Tier 2 personnel.
• Perform a variety of specialized technical tasks in the installation, maintenance, and repair of information technology and telecommunication systems.
• Configures, documents and distributes new equipment and software to users; maintains records, including a complete and updated inventory of all computer equipment, data communication equipment, and network software versions.
• Proven record in developing work plans, procedures, and schedules to ensure assignments/projects are completed in a timely and efficient manner.
• Assists in providing end user training for equipment and software within scope of network operations.
• A researcher and evaluator of various hardware and software technologies; assisting with analysis and recommendation of hardware/software solutions.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and hardware faults.
• Assist with antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all issues correctly and accurately in the ticketing system.
• Proven knowledge of methods, tools, and techniques of testing, troubleshooting, problem solving, at a Senior Information Technology level.
• Previous knowledge of implementing methods and techniques in developing and delivering training on software applications and solutions for the Junior IT Personnel. Training them using proper and safe work procedures.
• May be required to visit various customer sites (betting branches, racecourses, offices and stadiums) for physical equipment troubleshooting and installation.
• May be required to attend off-site meetings to represent Senior Information Technology participation.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• Follow up on customer escalations from cradle to grave.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Demonstrate professional skills and a high standard of integrity.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After-hours availability for critical support where required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Negotiation and networking skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Accountability.
• Information-seeking.
• Problem-solving.
• Personal development.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• High level of ethics to ensure corporate responsibility.

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We Want You:

We're seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software in Cape Town. If you're passionate about providing top-notch Level 2 technical support to our internal users within the Hollywood Group, then this opportunity was tailor-made for you. With a focus on excellence, you'll be the go-to expert for all things IT, ensuring seamless support through our ITSM ticketing system. From remote desktop assistance to handling a wide range of Window applications, including VoIP, Surveillance, and tackling network faults, as well as network issues, and user administration, your skills will be at the heart of our IT Helpdesk Department. If you're up for an exhilarating challenge and ready to make a difference – this role is calling your name. Will you answer it?

You Bring:

• Matric
• Required relevant qualifications in IT.
• IT Certification or course preferably A+, N+ from a recognised institution.
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Experience with service-level agreements and ticket management tools.
• Experience in networking and telecommunications.
• Experience in Microsoft suite applications.
• A+ & N+ qualification from CompTIA (advantageous).
• 0365 and Azure (advantageous).
• ITIL Foundation certification (advantageous).

What You’ll Do:

Technical support

• Performs general problem solving and assistance on diverse software applications and hardware systems for Hollywood Group/BET Software users.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Communicate, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Troubleshoot and repair hardware-related faults.
• Handle escalations related to IT infrastructure issues, including coordinating with Level 3 support teams and external vendors to resolve complex technical issues.
• Administer user accounts on Active Directory, including creating, modifying, and disabling accounts as needed.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, anti-virus products and communications.
• Troubleshooting of VPN connections using Fortinet solutions.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Physical effort may be required.

Administration

• Management of customer escalations to provide service excellence.
• Drafting relevant SOPs that will improve business operations and increase team efficiency.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Assign tickets correctly according to priority and technician skill sets.
• Audit old tickets (On -hold, Pending, Stale, Breached, and 5 days and older), ensuring the team keeps these tickets at a minimum.
• Reporting on daily tasks completed and stumbling blocks.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• May be required to visit various Customer sites (Betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training to Level 1s, and/or Graduates on new or updated technologies.
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.
• Must follow the handover process at the end of the shift.
• May participate on technology projects with large scope and broad organisational impact.
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions for all BET Software services and third-party products.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After hours availability for critical support when required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

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We Want You:

Ready to shape BET Software's future by curating a team of exceptional talents? We're on the hunt for a dynamic Senior Talent Acquisition Specialist in Durban. As a key architect of our success, you'll lead the charge in sourcing top tech talent and executing our talent acquisition strategy. Your role? To build a visionary team that propels us forward. With your creativity and strategic mindset, you'll pioneer innovative recruitment solutions, ensuring BET Software attracts the brightest minds in the industry. If you're passionate about sculpting the future of tech and thrive in a dynamic environment, seize this opportunity to make your mark. Apply now and be part of something extraordinary.

You Bring:

• HR degree or equivalent qualification.
• 6+ years of recruitment experience preferably in the IT industry.
• Knowledge and understanding of technical roles within the infrastructure and software industry.
• Proven track record of strategic sourcing solutions and implementation thereof.
• Previous experience seeking talent recruitment and assisting with onboarding processes.
• Interpersonal skills and ability to communicate professionally.
• Experience in the continual development of talent pipelines and sourcing potential candidates.
• Ability to speak knowledgeably about the company and answer any questions a potential hire may have.
• Firm understanding and implementation of recruiting metrics to drive decision-making is strongly preferred.
• Proficient in using company software and databases to connect with and reach out to potential candidates.
• Previous experience developing and executing recruiting marketing and branding strategies.
• Previous exposure to managing stakeholder relationships, with key business objectives in mind.

What You’ll Do:

• Actively source current and potential future talent in the market against BETs talent needs.
• Use social and professional networking sites to identify and source candidates.
• Network with industry contacts and association memberships to source the best quality candidate.
• Aid Public Relations in establishing BET as a recognisable ‘Employer of Choice’.
• Build long-term relationships with past and potential candidates.
• Serve as brand ambassador at various events (career fairs or professional conferences and recruiting events).
• Represent the company internally and externally at events with the goal of networking and relationship building with potential candidate communities.
• Draft internal and external advertisements for vacancies in conjunction with Talent and Marketing Manager.
• Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to the line manager for consideration.
• Coordinate and facilitate interviews to ensure the best candidates are selected.
• Ensure competency-based interview questions are used as part of the targeted selection process.
• Draft offer letters for candidates after the package is approved.
• Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
• Ensure all candidates receive feedback on their applications. Ensure all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure agencies receive feedback.
• Ensure thorough pre-employment checks for new hires and the necessary paperwork is completed promptly and accurately.
• Ensure a smooth onboarding and integration process for new hires.
• Coordinate and facilitate psychometric assessments as and when required.
• Provide all necessary and required reports in addition to attending the weekly recruitment reporting meetings.
• Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.
• Be actively involved in discussions regarding the Recruitment brand in the market and participate in recruitment marketing strategy discussions.
• Create and maintain a talent pool pipeline for technical roles and specific core roles within BET.
• Build a database of suitable candidates.
• Assist in creating/updating recruitment policies, talent benchmarking, talent assessments and interviewing techniques.
• Work closely with management on all diversity initiatives involving recruitment to ensure fairness in hiring practices.
• Actively work toward building a diverse and qualified team to support the organisation.
• Work closely with the marketing department to develop creative ways for addressing talent acquisition challenges.
• Proactively seek market intelligence to gain a competitive advantage in attraction, assessment and sourcing methodologies.
• Research talent acquisition trends in the staffing industry.
• Identify and lead the resolution of recruitment challenges.
• Suggest new ideas for improving talent acquisition activities.
• Lead approved initiatives to ensure the Talent team places top talent through effective and efficient methods.
• Any ad hoc tasks that may arise.
• Recruitment and KPI targets to be met.

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We Want You:

Are you a passionate and skilled Intermediate Database Administrator (DBA)? We’re looking for the right candidate to join our dynamic team at BET Software DBN. Picture yourself at the forefront of technology, maintaining and enhancing a MSSQL-based database that forms the bedrock of our cutting-edge national software solution. As the effective custodian of our databases, you'll play a pivotal role in ensuring scalability, reliability, and functionality. This position not only offers the chance to be a key player in our organisation but also promises career growth and hands-on experience with the latest Microsoft SQL technology. If you're ready to take on the challenge, drive projects to excellence, and be a part of technological innovation, seize this opportunity and apply now.

You Bring:

• Completed BSc Computer Science or National Diploma in IT.
• Solid time management and communication skills essential.
• Experience in designing/optimising MSSQL Databases.
• 3-5 years’ experience in a commercial environment.
• 3+ years’ experience in MSSQL-all aspects.
• Advanced SQL skills and query writing skills.
• Optimisation and fine tuning all aspects of MSSQL.
• Ensuring high data base availability Yes Competencies.
• Microsoft Certified: Azure Database Administrator Associate advantageous.

What You’ll Do:

Database Design

• Ensure Database design is robust, scalable, and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations, and testing.

Database Performance

• Ensure store procedures are optimised.
• Rollback and disaster recovery management.
• Ensure high DB availability as this has a public facing web front end.
• Work towards a long-term data warehousing solution based on SQL server 2016 Enterprise.
• Support and update existing products.

Monitoring

• Monitor database performance, implement changes and apply new patches and versions when required.
• Utilise tools and scrips to monitor all aspects of database performance including the underlaying compute, storage, and networking.
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.
• Good Understanding of big data manipulation methodology.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Create and manage database reports, visualizations, and dashboards.

Initiative and Innovation

• Recommend and implement emerging database technologies.
• Take an active involvement in problem resolution and where necessary work after hours to ensure that problems are resolved.
• Show foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring, and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools, and processes used, are in line with industry best practices.

Knowledge Share

• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge.
• Provide technical guidance to the team through collaboration sessions and knowledge sharing initiatives.

Living our Spirit:

• Openness to changes and improvements in the data base systems by embracing new technologies and methodologies that will enhance the performance and security of the data base.
• Prompt responses to requests and issues relating to Database management and therefore enhancing teams’ effectiveness.
• Willingness to share knowledge on the system on configurations, process, and procedures with other team members so they have a clear understanding of how the database works in a way that is easy to understand.
• Maintain a positive and can-do attitude, which can inspire and motivate yourself and other team members in all situations.
• Support and coach fellow junior team members and assisting them to develop their skills and grow in the team.
• Ability to work seamlessly with colleagues and in a collaborative approach to improve database solutions and outcomes.