Fresh Jobs at Absa Group Limited (Absa)

Job Summary

• Lead and develop high-performing, scalable, enterprise-grade application design, and agile development team by producing, testing, documenting and reviewing source code against CIB Salesforce standards. Support Salesforce in CIB Technology by means of Salesforce development and configuration, .NET development with the focus on enhancing and delivering quality end user experiences for internal and external users of the system.
• Work with the Business team on Architectural Designs to manage their business requirements, design and specify requirements for the Salesforce Platform. Management of team to develop and support architecture design, deployments, code reviews and mentoring of team members as well as level 2 Support on Incidents

Job Description

• Absa CIB Technology uses the Salesforce Platform to manage essential operations and client interaction, feedback and onboarding across many diverse business areas:
• Coverage Banking, Product houses and Markets businesses, Legal for integration to the iManage Legal case management system.  
• Compliance, The Client Service Centres, Credit, Marketing Cloud, Cash collections, Digital Partnerships etc.
   
• CIB Technology has a dedicated Salesforce team of Full-stack Developers, Data Engineers and Configuration Specialists who work to support the entire CIB business.  We develop custom functionality on top of the existing SF platform and configure Salesforce to meet the very challenging and diverse business needs.  Opportunities exist for ambitious technologists with almost any interest - from Architecture, Integration specialisation, or Full-stack Development to grow and enhance those skills within the CIB arena.

Skills and Experience required:

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
• 8 years Information Technology experience
• 5 + years Salesforce development experience
• Salesforce Qualification(s) – Domain Architect
• Salesforce DX
• Automated testing, building and designing
• Salesforce Cloud and Marketing Cloud experience
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Experience in specific coding / scripting languages
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Some understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience / understanding with appropriate unit testing framework(s)
• Affinity for debugging and problem-solving
• Technical and People Leadership, experience managing a team of engineers

Key Accountabilities:

• Design and Architecture on new projects
• Team code reviews
• Code and test software and applications in keeping with given design and specifications
• Automated testing embedment
• Use the detailed program design received from the team lead to develop programs that accommodate automated output
• Implement changes in line with defined standards
• Adhere to Salesforce default functionality and apply
• Deployment of software via CI/CD or manual approved processes
• Engagement with end users to understand requirements, train on new functionality, assist testing process, document all changes made to the PRD environment
• Utilise Agile Methodology and deliver on user stories as specified in the sprints allocated
• Technical scheduled maintenance required from all team members, clean data, clean processes, optimise the engineering side of the application
• Obtain relevant Salesforce qualifications in order to optimally perform
• Highlight processes that needs to be optimised
• Team participation in building Salesforce
• Contribute to all phases of the development lifecycle
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
• Produce well-organised and documented source code for technical solutions
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets
• Work with integrated teams and other developers to improve and evolve technical products and services
• Study & apply Group Architecture & Infrastructure guidelines to all development work
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc
• Update, create and appropriately store application documentation & technical specifications
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Team management, collaboration and mentoring

​Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Summary

• Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Job Description

• Platform Design, Deployment & Optimisation
• Leads development test and platform management, translating customer, business and technical requirements into components of a service
• Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
• Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
• Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
• Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
• Identify & Select the appropriate internal or external technologies to deliver the platform service
• Applies excellent judgement and identifies and continuously improves on development practices
• Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
• Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’
• Design & implement test automation and ensure reusability across the teams
• Lead efforts to validate architectural, product or service solutions and innovations
• Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
• Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
• Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
• Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
• Use production performance monitoring and customer data to make / inform technical design and implementation decisions
• Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
• Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
• Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
• Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
• Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
• Align teams to service Improvement & innovation plan requirements and influence effective implementation
• Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
• Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so
• Accountability: Financial & Cost Optimization, Risk & Governance
• Take full accountability for delivering an optimal Platform Engineering cost model
• Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
• Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Hold accountability for all risk associated with platform engineering decision making
• Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
• Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks
• Accountability: People
• Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
• Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
• Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
• Conduct peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Experience Required

• Minimum of 8 years Technical experience
• Relevant Tertiary Qualification
• Strong Technical knowledge of CISCO & RS the platform
• Strong experience in monitoring platforms; Solarwinds, ThousandEyes, CVP & NetScout
• Strong knowledge in BGP and OSPF
• Must have CISCO Certifications
• Strong documentation experience; architectural documentation, process documentation & general work instruction
• Mentoring or coaching will be an added advantage

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• The Quantum Leap Academy for technology graduates is designed to cultivate technical proficiency and professional growth in one of the following three core streams: Software Engineering, Platform Engineering, and Solution Design/Architecture. This structured two-year programme provides graduates with foundational technical training, hands-on experience, and specialized training aligned with business unit (BU) needs.
• Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.

Job Description

• Kindly note that the selection process for the Graduate programme for 2025 has been completed. The advert is posted for the successful candidates to apply.

Workplace Experience (On the job training):

• Engage in various workplace experiences aligned with predefined development objectives.
• Collaborate with team members across different BUs to gain practical exposure and understanding.
• Managing stakeholder expectations and deliverables.

Learning and Development:

• Attend and actively participate in all training and development sessions as per the learning journey.
• Stay updated with emerging technologies, tools, and best practices relevant to the assigned stream and wider technology estate.

Ad Hoc Duties:

• Provide support to clients and team members as needed to ensure ongoing team performance.
• Contribute to project activities and deliverables in line with BU goals and objectives.

Reporting:

• Efficiently manage all administrative tasks, including tracking progress, reporting on development activities, and maintaining necessary documentation.

Risk & Governance:

• Participate in incident management and disaster recovery activities.
• Ensure compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and company policies.
• Understand and manage risks and incidents relevant to the role.

Qualifications: 

• Completed Honours degree in relevant tech fields such as Engineering, Computer Science, Information Systems, Mathematics, Statistics or similar disciplines.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID
• Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements | Customer Service:
• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• SME specialists who engage with business units helping build out sustainable comprehensive reporting. Maintains a high standard acting as quality assurance as work is delivered. Delivers clearly defined asks to MI / BI / Visualisation teams
• Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. 
• To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making."

Job Description

Key accountabilities 

• Subject Matter Expert on management information and business intelligence reporting requirements and related solutions to enable increased throughput and better quality business decisions based on insights. Drives clear standardisation of business rules and creates sustainable channels for data flow within the business. Creates necessary channels and requirements to accommodate ingestion of new data from a range of sources.
• Build strong relationships across business areas, ensuring alignment of data reporting standards with sustainable solutions developed in conjunction with Data Architecture and Engineering teams. Lead and manage complex projects, overseeing deliverables, milestones, risks, and issues.
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends.  Develop a thorough knowledge of products, systems, platforms and related reporting.
• Collaborates and manages across internal data pillars to deliver on complex projects.  Takes accountability to assess, define and manage project deliverables, milestones, risks and issues.
• As Subject Matter Expert, the Senior MI / BI Analyst fulfils a mentoring role and guides delivery across layers within the business area. 
• Analytical Insights - Guide and mentor team members on data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business.  Design of sustainable BI solutions to address business needs, and driving opportunities to improve processes and strategies with technology solutions.  Prioritise and oversee the implementation of identified development needs in order to improve and streamline operations.
• Expertise and Skills (preferred)
• Data Manipulation & Analysis:
• SQL, Excel, Python/R for data extraction, manipulation, and statistical analysis.
• Experience with data wrangling and ETL processes.
• Data Visualization:
• Proficient in Power BI and other BI applications for creating insightful, actionable dashboards and visualizations.
• Statistical & Analytical Skills:
• Expertise in descriptive and inferential statistics, probability, and trend analysis.
• Database & Big Data Management:
• Familiarity with DBMS (MySQL, PostgreSQL, MongoDB), data warehousing (Snowflake, Redshift), and big data technologies (Hadoop, Spark).
• Scripting & Automation:
• Proficiency in scripting languages (SQL, Python, Bash) and experience with APIs for data integration.
• Cloud Computing:
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud-based data services.
• Data Governance & Security:
• Understanding of data governance practices, data privacy laws, and security compliance.
• Version Control:
• Proficient in using Git/GitHub for managing code and data analysis projects.
• Problem-Solving & Leadership:
• Strong analytical skills with a focus on optimizing performance, ensuring data quality, and mentoring team members.

Qualifications

Must Have:

• Bachelor’s Degree in Computer Science, Information Technology, Data Science, or a related field.
• Minimum of 5 years in a similar role, combining data analysis and engineering responsibilities.
• Optional Certifications:
• Certified Data Professional (CDP)
• Google Cloud Professional Data Engineer
• AWS Certified Data Analytics – Specialty
• Microsoft Certified: Azure Data Engineer Associate
• Databricks Certified Data Engineer Associate

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

go to method of application »

Job Summary

• To provide specialist advice and support in area of specialisation enabling the provision of effective fraud risk management services.

Job Description

Investigations: 

• Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down. Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions.
• Risk Identification and Fraud Prevention: 
• Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc.
• Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff.
• Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. | Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. | Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry. Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc.
• Certifications (benefit to have a forensics certifications):
• Certified Fraud Examiner (CFE)
• Certified Forensic Interviewer (CFI)
• Accreditation from Relevant Professional Bodies: Such as local legal or accounting boards, depending on the jurisdiction.
• Experience in the fraud investigation environment.
• General knowledge of Risk Management and Principles of Risk Management. 

Minimum Qualifications for our Forensics Investigator:

• Bachelor’s Degree: In Law (LLB), Finance (BCom Finance), Accounting (BCom Accounting), Psychology and Criminology (Psych and Crim), or a related field.
• Diploma in Forensic Investigation and Criminal Justice or
• At least 5 years experience in the Banking environment

Knowledge & Skills:

• Investigation Skills (Advanced): Proficiency in conducting thorough and effective investigations, including evidence collection, analysis, and reporting.
• Communication Skills - Verbal and Written (Advanced): Exceptional ability to communicate findings, write detailed reports, and present cases clearly to stakeholders.
• Analytical Skills (Advanced): Strong capability to analyze complex data, identify patterns, and make informed decisions based on evidence.
• Team Management Skills - Team Building and Leadership (Solid): Competence in leading and building investigation teams, ensuring effective collaboration and team performance.
• Understanding of the Criminal-, Civil-, and Labour Law (Advanced): Comprehensive knowledge of relevant laws to ensure investigations are conducted within legal frameworks and to provide expert advice on legal matters.
• Interdepartmental Coordination: Skill in coordinating with various departments, such as legal, finance, HR, and external agencies, to ensure comprehensive investigations.
• Technological Proficiency: Familiarity with investigation tools and software to streamline the investigation process and enhance efficiency.

Competencies:

• Deciding and Initiating Action: Taking proactive steps in decision-making and driving investigations forward efficiently.
• Planning and Organising: Effective planning and organization of investigation processes, including resource allocation and timeline management.
• Persuading and Influencing: Ability to influence and negotiate with various stakeholders to achieve desired outcomes and facilitate the investigation process.
• Relating and Networking: Building and maintaining strong relationships with internal and external stakeholders to support and enhance investigations.
• Writing and Reporting: Excellence in documenting findings, preparing detailed reports, and ensuring clear and accurate communication of investigation results.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

go to method of application »

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests |
• Support the development and maintenance of processes in Customer Services Centre:
• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes |
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements |
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively |
• Self-development: Owning and being proactive about own training and development | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)