Fresh Job Vacancies at OneCart

Duties and responsibilities

• Manage collaborative and cohesive relationships between internal and external customers.
• To provide resources to ensure employees can adequately perform their roles (e.g., uniforms, shopper cards, marketing material).
• To coach and motivate employees to achieve sales results and operational metrics
• To lead and manage a team of Supervisors, Shoppers, and Drivers to ensure daily flawless service delivery to our customers.
• To own efficiency and quality metrics.
• Help to drive regional growth through launching new coverage areas and shopper onboarding.
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
• Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
• Ensure continuous compliance on Supervisors, Shoppers, and Drivers
• Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
• Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.
• Daily management of Supervisors, Shoppers, and Drivers to ensure all teams are working optimally to reach their KPI’s, specifically related to on-time fulfilment.
• Demonstrate consistent application of internal procedures.
• To implement and anticipate the change management process.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient, and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication.
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment.

Complaints Management

• Assist and attend to escalated Supervisor, Shopper, and Driver queries.
• Resolves escalated customer complaints.
• Provide constant feedback to the National Operations Manager on unresolved customer queries.
• Investigate and respond to escalated queries and ensure they are timeously resolved.
• Foresees potential problems before they occur and takes action to prevent them from occurring.
• Consults widely with people inside and outside own region to solve problems.

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly, and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible.
• Reports are accurate and timeously submitted to relevant parties.
• Advise and check weekly reports for complaints, downtime reports, store productivity.

Working conditions

• Daily call log at 9 am with Line Manager.
• Daily and weekly KPI reporting.
• Ensures accuracy of reporting.
• Ensures real-time reporting is always available and visible.
• Reports are accurate and timeously submitted to relevant parties.
• Working conditions cover various circumstances, from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
• Travel to different stores within your portfolio

go to method of application »

Duties and responsibilities

• Manage collaborative and cohesive relationships between internal and external customers.
• To provide resources to ensure employees can adequately perform their roles (e.g., uniforms, shopper cards, marketing material).
• To coach and motivate employees to achieve sales results and operational metrics
• To lead and manage a team of Supervisors, Shoppers, and Drivers to ensure daily flawless service delivery to our customers.
• To own efficiency and quality metrics.
• Help to drive regional growth through launching new coverage areas and shopper onboarding.
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
• Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
• Ensure continuous compliance on Supervisors, Shoppers, and Drivers
• Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
• Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.
• Daily management of Supervisors, Shoppers, and Drivers to ensure all teams are working optimally to reach their KPI’s, specifically related to on-time fulfilment.
• Demonstrate consistent application of internal procedures.
• To implement and anticipate the change management process.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient, and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication.
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment.

Complaints Management

• Assist and attend to escalated Supervisor, Shopper, and Driver queries.
• Resolves escalated customer complaints.
• Provide constant feedback to the National Operations Manager on unresolved customer queries.
• Investigate and respond to escalated queries and ensure they are timeously resolved.
• Foresees potential problems before they occur and takes action to prevent them from occurring.
• Consults widely with people inside and outside own region to solve problems.

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly, and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible.
• Reports are accurate and timeously submitted to relevant parties.
• Advise and check weekly reports for complaints, downtime reports, store productivity.

Working conditions

• Daily call log at 9 am with Line Manager.
• Daily and weekly KPI reporting.
• Ensures accuracy of reporting.
• Ensures real-time reporting is always available and visible.
• Reports are accurate and timeously submitted to relevant parties.
• Working conditions cover various circumstances, from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
• Travel to different stores within your portfolio

go to method of application »

Duties and Responsibilities :

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company values

You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:

• CV
• Matric/ Qualification Certificate (Recently Certified)
• ID (Recently Certified)
• Proof of your Banking details (Not less than 3 months)
• Proof of Residence
• Proof of Tax (SARS letter)

go to method of application »

Duties and Responsibilities :

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company values

You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:

• CV
• Matric/ Qualification Certificate (Recently Certified)
• ID (Recently Certified)
• Proof of your Banking details (Not less than 3 months)
• Proof of Residence
• Proof of Tax (SARS letter)

go to method of application »

Job purpose

• To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirement

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience

Competencies and Skills

• Attention to detail
• Time management skills
• Conflict management skills
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence

go to method of application »

Job purpose

• To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirement

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience

Competencies and Skills

• Attention to detail
• Time management skills
• Conflict management skills
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence

go to method of application »

Duties and Responsibilities :

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company values

You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:

• CV
• Matric/ Qualification Certificate (Recently Certified)
• ID (Recently Certified)
• Proof of your Banking details (Not less than 3 months)
• Proof of Residence
• Proof of Tax (SARS letter)