Fresh Jobs at 1 Life Insurance

JOB PURPOSE

• The Facilities Account Manager maintains, develops and manages the relationships with both new and existing partners, including but not limited to company management, organised labour and will also be responsible to negotiate policy payment via salary deductions of employees within those companies.

RESPONSIBILITIES

• Partner Relationships Management Manage ongoing relationships with identified partner verticals to ensure their needs are met. Leverage all available information from partners, the industry, and internally to ensure we are constantly reviewing departmental processes, systems, and protocols to improve efficiencies. Ensure that all partner’s products are updated, quoted correctly and queries are addressed and resolved timeously. Ensure continuous quality assurance in terms of product offering and partner service delivery through partner product testing on all relevant platforms. Ensure continuous communication with partners relating to outstanding items; go live dates, and dates of items to be removed. Manage and resolve all IT and system related queries with IT department & external partner IT department. Follow up internally on all outstanding items on the "to-do" list with the account administrator. Prioritize and manage product development tasks to ensure delivery and alignment.

Account Management

• Develop and Maintain current partner relationships. Ensure that regular meetings are set with partners to provide information on performance and assist with general partner services. Ensure effective partner service delivery and satisfaction is achieved through investigation, feedback and resolution. Create reporting and ensure the accuracy of all partner related reports before presenting these to the relevant partners. Negotiate fee structure with partners as and when necessary.

Opportunity Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organisation, its products, and its services. Research the feasibility of new potential partners to enhance the current business offering. Continuously approach and obtain new potential partners to increase business revenue. Ensure that the right products are added to the portfolio to reach business planned targets by mining existing partnerships and onboarding new partners.

Compliance

• Oversee legal agreements (Draft together with legal division.) Implement systems and procedures in line with best practice and ensure that these are clearly communicated, understood, and implemented with all relevant partners.

Solutions Analysis

• Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Analyse current performance inhibitors and find solutions to ensure business continuity. Provide themes, summary analyses, and recommendations for changes based on partner input.

Partner Service

• Play a key role in helping to achieve targets in areas such as revenue, marketing activities and conversion rates. Provide a quality service to partners while identifying opportunities to secure new partnerships or support retention of the partner. Responsibilities may include dealing with complex queries and investigating and resolving partner problems. Ensure that business objectives and personal delivery aligns to and meets the TSW principles.

Personal Capability

• Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Attend training interventions and apply training, initiative, and process changes. Take career development and performance management seriously. Look for ways to improve competence/results. Setting of own goals and working towards them. Continuous and constant improvement.

Project Management

• Develop and implement an established project management plan to achieve specific goals. Manage and drive all partner related projects to ensure all products adhere to business requirements.

Business Development

• Monitor and assess industry and market data and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.

Partner Relationships Development

• Develop and implement a relationship management plan for partner accounts to identify and build relationships with relevant decision makers and influencers within the partner organization and to enable effective two-way flow of information and resolution of issues.

Financial Management & Control

• Track progress against budgets within established finance systems and report variances to more senior colleagues. Oversee the partner financials in terms of invoicing, statements and payments. Ensure resolution of all financial related queries. Meet revenue targets.

BEHAVIORAL COMPETENCIES

Partner focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.

Builds Networks

• Effectively builds formal and informal relationship networks inside and outside the organization. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.

SKILLS

Partner Management

• Uses comprehensive knowledge and skills to act independently while guiding and training others on managing partner accounts in a way that provides benefits both for the organisation and its partners.

Negotiation

• Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organisation by obtaining consensus between two or more internal or external parties who may have different interests.

Verbal Communication

• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Commercial Acumen

• Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.

Sales Planning and Coordination

• Works without supervision and provides technical guidance when required on achieving the best possible returns by planning and coordinating initiatives.

Job Requirements
EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• A relevant 3 year Business related degree / diploma (Advantageous)

EXPERIENCE

General Experience

• 3 – 5 years account / brand / partner management experience (Essential)
• Relevant experience within the Financial Services Industry and Marketing environment (Advantageous)

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Job description:

• An exciting opportunity exists for a Finance Manager in the Finance Division. The role requires a very strong candidate who will look after the 1Life Finance portfolio. Furthermore, the role will be responsible for handling the technical reporting requirements of 1Life and will primarily be responsible for the preparation of the financial statements for the annual audit and will need to liaise with the auditors.

Key Responsibilities:

• Preparing monthly reports and analysis thereto
• Presenting reports to executive members
• Preparing budgets and forecasts
• Monthly processing / reviewing draft trial balances
• Reviewing / preparing monthly balance sheet reconciliations
• Reviewing of daily payments and detailed analysis of supporting schedules
• Adhoc reports and tasks (e.g. involvement in IFRS17 implementation)
• Responsible for the preparation of the tax calculations for the entity
• Preparation of financial statements on sections linked to investments (IFRS17)
• Responsible for the annual audit

Behavioural Competencies:

• Attention to detail
• Good IFRS technical knowledge
• Good communication skills
• Interpersonal skills
• Critical thinking skills
• Ability to work under pressure
• Good written and verbal skills
• Ability to work independently as well as within a team
• Strategic and analytical thinking and problem-solving skills
• Strong work ethic, motivation and drive Functional

Job Requirements
Qualification and skills:

• Qualified CA(SA) – Must have
• Microsoft suite.
• SAGE system
• Minimum 4 to 5 years post article experience and post audit experience
• IFRS technical knowledge
• Knowledge of the insurance industry would be an advantage Special
• Tax knowledge advantageous

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JOB PURPOSE

• Identify and prevent internal and external fraud within 1Life and recommend controls and actions to mitigate risks.

RESPONSIBILITIES

Fraud Management

• Deliver fraud prevention reporting and analysis for a designated area, using financial crime/fraud prevention systems to mitigate losses.
• Apply techniques such as Fraud Detection, Syndicate identification, fingerprint analysis, handwriting analysis and voice analysis to identify and prevent fraud on a daily basis. Gather evidence during the prevention and detection of fraud internally and externally.
• Conduct interviews with all parties involved during fraud investigations. Present evidence to law enforcement agencies in securing a conviction. Explore issues or needs, establishing potential causes and barriers as well as related issues.
• Investigate questions relating to existing programs, processes and procedures.

Fraud Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
• Identify and verify the validity of relevant documentation during investigations in the prevention and detection of fraud.
• Develop innovative solutions by integrating and analyzing complex and diverse
• information sources. Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents. Research and develop new techniques to identify and prevent fraud.

Stakeholder Engagement

• Responsibilities could include supporting internal and external stakeholders and manage internal and external relationships. Liaise with role players in law enforcement and intelligence agencies and assist with preparing cases for prosecution.

Recommendations

• Recommend changes to policies, processes, standards and practices that would improve operational support.
• Write and compile reports for various stakeholders containing recommendations for decision makers in the business. Identify system and internal control weaknesses and recommend counter measures.
• Ensure that there is a focus on cost saving strategy implementation by implementing policy and claims decisions, savings and fraud.

Insights and Reporting

• Prepare and coordinate the completion of various information and analytics reports.
• Prepare complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for special reports.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
• Liaise with team members and provide training to new team members and other departments within the organisation on fraud detection and prevention techniques.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Job Requirements
EDUCATION

• Grade 12/SAQA Accredited Equivalent (Essential)
• Bcom, LLB, BA Criminology or relevant qualification (Essential)
• Specialised training/certifications (Advantageous)
• CFE accreditation (Advantageous)

EXPERIENCE

• 3 or more years relevant Forensic/ Financial/ Auditing experience (Essential)
• Experience in the financial insurance industry (Advantageous)

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JOB PURPOSE

• Detect and prevent both internal and external fraud at 1Life and recommend effective controls and actions to mitigate associated risks.

RESPONSIBILITIES

Fraud Management

• Deliver comprehensive fraud-prevention reporting and analysis for the assigned area by leveraging financial crime and fraud-prevention systems to reduce losses. Apply investigative techniques—including fraud detection, syndicate identification, fingerprint analysis, handwriting analysis, and voice analysis—to proactively identify and prevent fraudulent activity on a daily basis. Collect and document evidence related to both internal and external fraud, and conduct interviews with all involved parties during investigations. Present substantiated evidence to law-enforcement authorities to support successful prosecutions. Examine issues or operational needs by identifying root causes, barriers, and related factors, and investigate queries linked to existing programs, processes, and procedures.

Fraud Analysis

• Conduct research using primary data sources and extract the information required to analyse key themes and emerging trends. Verify the authenticity and relevance of documentation during fraud-prevention and detection investigations. Develop innovative solutions by integrating and analysing complex, diverse data sources, and interpret findings to identify potential answers. Navigate a broad range of processes, procedures, and precedents to support effective decision-making. Continuously research and develop new techniques to enhance the identification and prevention of fraud.

Stakeholder Engagement

• Responsibilities may include supporting both internal and external stakeholders and managing these relationships effectively. Engage and collaborate with law-enforcement and intelligence agencies and assist in preparing cases for prosecution.

Recommendations

• Recommend enhancements to policies, processes, standards, and practices to strengthen operational support. Prepare and compile reports for various stakeholders, providing well-founded recommendations to assist business decision-makers. Identify weaknesses in systems and internal controls and propose effective countermeasures. Ensure ongoing focus on cost-saving initiatives by implementing policy- and claims-related decisions that drive reductions in losses and fraud.

Insights and Reporting

• Prepare and coordinate the delivery of various information and analytical reports. Produce complex documents using a range of applications, including Microsoft Office. Additionally, gather, analyse, and summarise data for inclusion in specialised reports.

Operational Compliance

• Maintain and continuously update a comprehensive understanding of the organization’s policies, procedures, and applicable regulatory codes and codes of conduct, ensuring all work complies with required standards. Monitor the team for patterns of non-compliance with internal policies and regulatory obligations, take appropriate action to report and address these issues, and escalate matters when necessary.

Job Requirements
General Education

• Grade 12/SAQA Accredited Equivalent (Essential)
• Bcom, LLB, BA Criminology or relevant qualification (Essential)
• Specialised training/certifications (Advantageous)
• CFE accreditation (Advantageous)

General Experience

• 3 or more years relevant Forensic/ Financial/ Auditing experience (Essential),
• Experience in the financial insurance industry (Advantageous)

Employee benefits include

• Competitive salary
• Health insurance, provident fund and group life
• Employee wellness offerings (gym, wellness activities)
• Supportive and positive work culture
• Safe and well-maintained work facilities