Fresh Jobs at Altron Bytes Systems Integration

Job Description

• Act as main point of contact with clients with regards to open and recovered vehicles; and to ensure only relevant information is disclosed
• Respond to customer queries and resolve successfully or escalate where needed
• To deliver an efficient and effective service to both internal and external clients at all times
• Arrange evaluations and goodwill fitments in agreement with prescribed protocols
• Manage all post responses in accordance with relevant policies, SOPs and SLAs
• Comprehensive and timeous compilation of open and recovered vehicle case reports/recovery statistics
• Assist relevant parties with data on investigations

Education

• National Certificate Level 4 (N4) / Grade 12  (Required)

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Key Responsibilities:

• Installation of SVR units
• Installation of Fleet Management units
• Repair of SVR and Fleet Management products
• Installation/maintenance of Cameras
• Installation/maintenance 2-way Radio

Qualifications:

• Grade 12 (required) / NQF Level 4

Requirements:

• Grade 12
• Drivers license
• Clear criminal record
• 2-3 years of experience in istalling tracking units

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Job Description

• We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. Applicants must have a valid driver's license and own reliable vehicle.

Key Responsibilities:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on desktop and POS equipment

​QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining POS is advantageous

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Job Description

• To build strong and scalable relationships with key industry players, to attract new customers, generate leads, opportunities and ultimately coordinate collaborative sales efforts across functions in support of overall business growth within the Retail industry.  Responsible for developing sales of company products to a number of designated accounts or assigned product lines. Expected to contribute to company's sales revenue and may operate nationally.  Negotiates at high level, usually within defined limits of discretion.

KEY RESPONSIBILITIES: 

• CONDUCT ONGOING SECTOR / INDUSTRY AND PROSPECTIVE CUSTOMER RELATIONSHIP MANAGEMENT TO CREATE DEMAND:
• Manage Retail sales accounts and customer relationships in collaboration with Key Account Managers, Sales teams, Sales Enablement, SDM and Transformation & Enablement teams.
• Build and retain strong and scalable inter-personal relationships with key industry players, partners, suppliers and prospective customers;
• Understand current and future customer requirements, and appropriate solutions and value proposition to generate pipeline of sales opportunities at each customer and prepare and present customers with proposals (drawing on Sales Enablement where necessary for support)
• Keep abreast of sector / industry changes, and actively explore networking opportunities such as conferences, thought leadership forums etc.;
• Attract new relationships with new customers by directing and supporting collaborative sales efforts to grow one or more assigned solution;
• Understand the business roadmap and requirements for potential customers;
• Collaborate with Altron MS and Altron solution providers to leverage opportunities in the verticals to create demand and customer stickiness
• Actively drive and follow through on qualified opportunities;
• Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and
• Provide continuous, accurate and consistent feedback to prospective customers.
• ATTRACT NEW CUSTOMERS / ACCOUNTS IN ORDER TO GROW THE BUSINESS:
• Ensure a clear understanding and interpretation of the Altron Managed Solutions solution portfolio;
• Lead demand-generating marketing and sales activities in the assigned market for the assigned solution;
• Collate detail on new business (pipeline, pending and actual new business) and present the progress and successes of performance against the Business Development objectives, targets, as well as against competitive benchmarks;
• Track and report on opportunities. Convert sales opportunities to wins and invoice.
• Track billing and survey customer satisfaction
• Liaise with internal solution crafters and developers on new solutions and customer requirements to drive Lead / Opportunity Conversion Rate;
• Participate in the design and development of new solutions to grow the business;
• Collaborate closely with the relevant LOB Financial Executive, Bid Manager, Contracts Manager and supporting team members to deliver bids / proposals / quotes for the customer; and
• Advise the Pricing and Decision Support function on the most appropriate solution Pricing Schedules to be applied during bid / proposal / quote development.
• Source and distribute relevant thought leadership and marketing material to customers.
• Support, adhere to and leverage the internal Altron bid management process.
• ACCOUNTABILITY 
• Revenue under management
• Budgets and Forecasting under management
• COMMUNICATIONS & WORKING RELATIONSHIPS:
• Internal: 
• All internal staff
• Reasons for Interaction:
• Customer Service Satisfaction
• Service Delivery
• Customer escalations
• External:
• Suppliers
• Reasons for Interaction:
• Service Delivery

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Relevant Masters/Bachelor degree in IT or equivalent

Years of Experience:

• At least 7 years Business Development and Solution Sales experience within the Financial/Retail environment

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Job Description

• We are looking for a Software QA Engineer. Your main function will be that of a QA Analyst and Test Automation Engineer. We need a person who is passionate about Testing, Test Automation and Quality. You need to perform manual testing as well as implement new Automated tests in accordance with specifications and agreed timelines.  

Responsibilities

• Perform manual testing. 
• Develop automation using an industry standard test automation tool (Selenium for Front End automation)
• CORE RESPONSIBILITIES:
• Manual Testing:
• Requirement Analysis; Create test plans and test scripts; Execute test plans.
• Root cause analysis of errors.
• Identify and analyse defects. Log defects and track defect resolution.
• Maintain quality assurance environment.
• Perform manual feature testing
• Compliance with procedures and processes
• Good communication with Dev Team
• Perform Release testing on Production after hours
• Test Automation:
• Create and maintain Automation test cases.
• Monitor, troubleshoot, support Automated test cases. 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• N. Diploma or B-Tech / Degree in Information Technology / Computer Science / Engineering degree
• ISTQB certification

Experience

• 2+ years formal testing experience (Web and API)
• 2+ Test Automation Engineering experience

Skills

Essential

• Software testing experience (manual and automation)
• Expertise in software development methodologies (Agile)
• Selenium
• Cucumber
• SQL