Fresh Jobs at Boardroom Appointments

About the job

To effectively and efficiently manage the claims department to provide superior claims service and build excellent relationships with service providers, thereby ensuring the retention and support the business strategy.

• Take appropriate action to minimise cancellations
• Ensure retention targets are met
• Ensure appropriate minimisation of claims and claims expenses
• Ensure and contribute to minimisation of general expenses
• Ensure that all stakeholder (e.g. insurer, account executive, client) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets
• Manage claim process end to end
• Process and ensure all claims and recoveries are processed within the required parameters
• Ensure effective complaint resolution within the required time lines
• Ensure service level agreements are met
• Follow and ensure adherence to claims settlement processes
• Follow and ensure adherence to underwriting processes for cancellations
• Ensure adherence to company mandates
• Manage the compilation and distribution of reports as required
• Utilise reports to action interventions and improvements
• Take responsibility to ensure payments by from insurer to broker and broker to client are timely and complete
• Inform and advise underwriters regarding underwriting risks posed to claims
• Approve valid and complete mandated claims for payment
• Execute regular quality assurance reviews to ensure compliancy as per the claims methodology
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Live the companies values
• Ensure continuous self-development
• Share information and knowledge with the team
• Ongoing training, coaching and mentoring of direct reports
• Performance management of direct reports
• Matric or equivalent
• RE5
• FAIS Compliant (credits and/or full qualification)
• Computer Literate
• Excellent communication skills
• A minimum of 8 years experience in short term insurance claims (personal lines, commercial and corporate)
• A minimum of 3 years experience in a similar role

go to method of application »

About the job

Duties And Responsibilities

• Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets
• Ensure cancellations are minimized
• Ensure retention targets are achieved
• Ensure growth targets are achieved
• Provide expert personal lines advice to internal and external stakeholders
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
• Deal with service complaints or escalations and ensure that client needs are satisfied
• Ensure that personal lines underwriting practices adhere to compliance and quality requirements
• Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained
• Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders
• Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.)
• Assist with the design of training material and standard operating procedures
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Ensure continuous process improvement and alignment of processes with organisational goals and objectives
• Live the companies values
• Ensure continuous self-development
• Provide training and share information and knowledge with the team
• Continuous coaching and mentoring of team
• Ensure own and team performance objectives are met
• Contribute towards and ensure continuous improvement in own and team performance
• Conduct formal performance review according to company processes
• Ensure personal development plans are implemented and executed

Desired Experience & Qualification

• FAIS Compliant
• 8 years Personal Lines underwriting experience
• 3 years management experience in managing a personal lines underwriting team
• Brokerage experience
• Excellent communication, client service and team management skills

go to method of application »

About the job

Job Purpose:

• Systems analysts implement, maintain, and support IT and informations systems to meet the business needs of organizations and scale as organizations grow. Analyse, create tests and develop specifications and requirements for Developers and Programmers to follow.

Minimum Requirements

• Bachelor's degree in computer science or information technology, or equivalent experience
• 4-6 years experience working with information technologies and systems analysis
• Strong computer, hardware, software, and analytical skills
• Proven ability to assess business needs and translate them into relevant solutions
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administration
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
• Working knowledge of a wide variety of programming languages
• Excellent analytical skills

go to method of application »

Key Requirements

• Minimum National Diploma in Civil Engineering
• Minimum three (3) years of verifiable experience in the supervision of civil engineering infrastructure, and on-site quality control
• Candidates with quality control experience in concrete structures, water pipelines and roads will have a preference
• Good communication skills and must be able to communicate verbally and in writing
• Candidates from Previous Disadvantage Groups will have a preference
• Willing to relocate to Northern Cape

Key Responsibilities

• Form part of a multi-disciplinary engineering team
• Daily Site Supervision and Quality Control of civil engineering infrastructure
• Daily reporting to the Project Manager
• Updating of project As-Build Documentation
• Updating of Quality Control Documentation
• Daily Liaison with Construction Supervisors