Fresh Jobs at Datafin Recruitment

DUTIES:

• Support special projects, including helping with operations, marketing, or product initiatives.
• Assist with Financial Reporting and financial reconciliations
• Development and Preparation of KPI Dashboards using company tools (these currently include MixPanel, Retool, and Excel) to support strategic and operational decision making.
• Collaborate with the technical team to extract and integrate data for reporting purposes.
• CRM Setup and Management: Assist with the setup and management of the Ortto CRM system. Execute against business strategy and ensure the CRM system aligns with operational requirements.
• Special Projects: Oversee and coordinate special projects across marketing, operations, and product initiatives. Depending on the project, you may manage timelines and deliverables or provide coordination and support.
• Financial Tasks: Assistance in budgeting, financial forecasting, and potentially handling financial models.
• Research: You may be required to assist the COO and CEO with market related research
•  Other responsibilities include (and are not limited to):
• Prepare materials for meetings, including presentations, agendas, and follow-up action items.
• Assist with travel arrangements, expense reporting, and administrative tasks as needed.
• Organize and coordinate team events, offsites, and strategic sessions.
• Conduct research and gather relevant data for various projects or presentations.
• Take meeting minutes and track action items to ensure timely follow-up.
• Manage communications across departments and help streamline workflows.

REQUIREMENTS:

• Tertiary education, preferably a BCom degree.
• Proficiency in Excel, including skills with lookup tables and formulas
• Experience with accounting platforms such as Sage or Xero.
• Proficiency in office software and productivity tools, with critical Excel skills.

ATTRIBUTES:

• Strong desire for continuous growth and learning.
• Self-directed and proactive approach.
• Structured and hard-working work style.
• Ambitious, driven, and eager to grow and learn.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Detail-oriented with a proactive approach to problem-solving.
   

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DUTIES:

• Understand financial transactions to ensure accuracy and identify discrepancies.
• Investigate errors or anomalies in financial data, tracing them back to either financial or technical issues.
• Collaborate with finance, accounting, and development teams to resolve transaction errors and ensure correct financial reporting.
• Read and interpret code to identify potential bugs or misconfigurations affecting financial processes.
• Provide detailed reports on transaction issues, resolutions, and areas for improvement.
• Work closely with the development team to ensure system updates, patches, or modifications are correctly applied and functional.
• Serve as the liaison between the technical and financial teams, ensuring seamless communication and resolution of transaction-related problems.
• Document processes, errors, and fixes, ensuring the team learns from past issues.

REQUIREMENTS:

• Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
• Solid understanding of financial systems, accounting principles, and reconciliation processes.
• Ability to read and understand code (languages such as Python, Java, or SQL) to trace errors but no need for actual coding skills. 
• Experience in analyzing complex financial transactions and understanding technical systems. 
   

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DUTIES:
Operations:

• Office and Facilities Management: Oversee the day-to-day operations of the office environment, ensuring that all facilities are well-maintained and conducive to productivity. This includes managing office supplies, coordinating repairs and maintenance, and ensuring a safe and comfortable workspace for employees.
• Inventory & Resource Management: Monitor and manage the inventory of office supplies and equipment to ensure that resources are available when needed. This involves tracking usage, forecasting future needs, and maintaining organized storage solutions to prevent shortages or excess.
• Vendor and Supplier Management: Build and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services. This includes negotiating contracts, assessing vendor performance, and coordinating with suppliers to address any issues or discrepancies.
• Process Optimisation: Identify areas for improvement within operational processes to enhance efficiency and effectiveness. This involves analysing workflows, implementing best practices, and leveraging technology to streamline operations and reduce costs.
• Budgeting and Financial Oversight: Assist in the development and management of budgets for various departments and events. This includes monitoring expenditures, analysing financial reports, and making recommendations for cost-saving measures while ensuring alignment with organizational financial goals.
• Compliance with Health and Safety Protocols: Ensure that the organization adheres to all health and safety regulations and protocols. This involves conducting regular safety audits, training staff on safety procedures, and maintaining documentation to ensure a safe working environment.
• Administrative Support: Provide comprehensive administrative support to various departments as needed. This includes managing schedules, organizing meetings, preparing documentation, and assisting with correspondence to facilitate smooth operations.
• Reporting: Prepare and present reports on various operational metrics, event outcomes, and resource utilization. This involves collecting data, analysing trends, and providing insights to management to support decision-making and strategic planning.

Events:

• Event Planning and Execution: Lead the planning and execution of company events, ensuring all logistics are managed effectively to meet objectives.
• Vendor and Logistics Coordination:
• Coordinate with vendors and manage logistical details to ensure seamless event operations.
• Post-Event Analysis: Conduct evaluations after events to gather feedback and analyse outcomes for future improvements.

REQUIREMENTS:

• 2 years of experience in operations.
• Proven ability to manage vendors and projects.
• Knowledge of workplace safety and compliance.
• Proficient in event planning tools and MS Office.

ATTRIBUTES:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills with attention to detail 
• Strong organizational and multitasking abilities. 
   

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REQUIREMENTS:
Qualifications –

• Bachelor’s Degree in Marketing, Business, Communications, or related field.

Experience/Skills –

• Client Relationship Management and Communication skills.
• Strategic Marketing Planning and Campaign Execution skills.
• Ability to prioritize and manage multiple projects.
• Experience in the Marketing or Advertising industry.
• Knowledge of Digital Marketing trends and technologies. 
• Strong analytical and problem-solving skills. 
   

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DUTIES:

• Product Vision & Strategy: Define and communicate the product vision and strategy in alignment with the company’s mission and business objectives.
• Product Roadmap: Develop and maintain a comprehensive product roadmap, prioritizing initiatives based on customer needs, market opportunities, and company goals.
• Customer Insights: Engage with customers, partners, and internal stakeholders to gather insights, validate ideas, and ensure their products address real customer pain points or customer needs.
• Product Development: Collaborate with software, legal/compliance and marketing to build and deliver high-quality, user-centric products on time and within budget.
• Market Analysis: Conduct market research and competitor analysis to identify trends, opportunities, and threats, and adjust the product strategy accordingly.
• Go-to-Market Strategy: Partner with marketing and sales teams to develop and execute go-to-market strategies for new products and features, ensuring successful product launches and adoption.
• Performance Metrics: Define key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Stakeholder Management: Communicate product plans, progress, and outcomes to senior leadership and other stakeholders, ensuring alignment and transparency.

REQUIREMENTS:

• Experience: 3+ years of product management experience.
• Domain Expertise: Understanding of the fintech and crypto space, including regulations, and industry trends.
• Strategic Thinking: Ability to think strategically and translate business goals into product strategies and roadmaps.
• Customer-Centric: Passion for understanding customer needs and creating products that deliver exceptional user experiences.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Collaboration: Excellent collaboration and communication skills, with the ability to work effectively across teams and with senior leadership. 
• Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities. 
   

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DUTIES:
Customer Strategy, Operations & Process Optimization –

• Design, refine and continuously improve customer success strategies and operational workflows, ensuring efficiency, scalability, and a high-quality client experience at every stage of the customer lifecycle.
• Share operational insights, best practices, and solutions to create a cohesive strategy for client retention and expansion.

Client Engagement & Platform Success –

• Oversee platform usage and adoption across assigned clients, ensuring they are realizing the full value of the solution for frontline workers.
• Develop strategies to enhance customer health, guiding your team in proactively addressing client needs, identifying opportunities for growth, and mitigating risks.
• Act as a trusted advisor to clients, participating in strategic planning and contributing to long-term partnerships that drive retention and expansion.

Collaboration & Allocation –

• Collaborate seamlessly with Onboarding Specialists and assign new clients to designated Customer Success Specialists, balancing workloads and expertise to maximize client satisfaction and successful platform adoption.
• Partner closely with the Managed Services Lead to create an integrated approach to both platform success and content delivery, ensuring both teams align on client goals and strategies for an optimal client experience.

Data-driven Insights & Reporting –

• Utilize customer success data and metrics (e.g., platform usage, adoption rates, NPS) to guide decision-making, improving both team and client outcomes.
• Develop dashboards and reports that track customer health and success as well as team performance, presenting key insights and recommendations to senior leadership.
• Proactively address any risks identified through customer data, collaborating with the team to adjust strategies as needed.

Leadership & Team Management –

• As a team leader you will guide and support your team in delivering high-value client experiences, fostering an inclusive culture and leading by example when it comes to business values of ownership, consistency and partnership.
• You will set clear team and individual goals, aligned with company and customer success objectives, to drive both performance and personal development.

REQUIREMENTS:

• 5+ Years of experience in Customer Success, Operations, or related roles, with at least 2 years in a leadership or management position.
• Strong background in developing and optimizing Customer Success processes and operational workflows in a SaaS environment.
• Proven ability to lead, mentor, and build high-performing Customer Success teams.
• Excellent communication skills, able to navigate both client-facing conversations and internal cross-functional collaboration.
• Proficient in Customer Success tools to track client health, performance, and team efficiency.
• Strong data-driven approach, using metrics and analytics to guide decisions and improve outcomes. 
• Experience working with enterprise clients, particularly in roles involving platform solutions or technology products. 
   

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DUTIES:

• Product Management –
• Work with the teams to define the vision of products.
• Partner with stakeholders and users across the organization to develop, inform and execute on the product vision, strategy, road map, features, and prioritization.
• Collaborate with prospective users and clients to understand and anticipate their needs; translate them into product requirements.
• Assess value, develop cases, and prioritize backlog, stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy and changing requirements.
• Monitor and evaluate product progress and maturity at each stage of the process lifecycle.
• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Liaise with the digital, con tech, Product teams and end-users to deliver updates (Feature progress, training roll outs).
• Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
• Participate in Scrum meetings and product sprints.
• Work closely with Publishing and Digital teams to create and maintain a product backlog according to business value or ROI.
• Research and analyse market, the users, and the roadmap for the product.
• Draft key objectives and results, strategies and apply the data for the product to make business decisions.
• Perform market research and competitor analysis.
• Work in an Agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.
• Assist in defining the user experience for internal/externals users, including support and monitoring.
• Lead the product functional design process based on an intimate knowledge of the users and technology.
• Develop and maintain appropriate tracking and reporting of product performance to evaluate future investment.
• New product development and innovation –
• Responsible for guiding the success of a product and leading the cross-functional team that is responsible for improving it.
• Provide the deep product expertise needed to lead the organization and make strategic product decisions.
• Analyse market and competitive conditions, laying out a product vision that is differentiated and deliver unique value-based on customer demands.
• Responsible for defining the why, when, and what of the product that the Engineering team builds.
• Accountable and responsible for setting a product vision and strategy.
• To clearly articulate the business value to the Product team so they understand the intent behind the new product or product release.
• Own the roadmap and must prioritize building what matters most to achieve the strategic goals and initiatives behind the product.
• Responsible for wireframe, mock-ups, and prototypes developments.
• Product profitability and revenue achievement –
• Full accountability for profitability of all products and achievement of revenue and gross profit targets.
• Assess the product lifecycle processes to understand the cost of product development, production (Print or digital), marketing, shipping, handing and related expenses to determine product pricing and profitability.   
• Analyse financial scenarios for different pricing and sales structures and advise on pricing, packaging, discounting and other financial factors influencing product performance and market perceptions and how this impacts product marketing.
• Monitor and manage the impact of product pricing on profit margins.
• Perform financial evaluation to assess pricing action effectiveness in view of overall history and product, channel and segment profitability.
• Define and manage product pricing and forecasts to include in business cases or proposal and monitor product profitability and performance against agreed targets.
• Monitor and manage product performance against agreed turnover and product profitability metrics and report results to key internal stakeholders.
• Plan and manage departmental finances according to the approved budget and guidelines.
• Pricing –
• Develop business models and optimal pricing strategies to support a balance between profit and customer satisfaction by determine what to charge for their products or services by considering production and other costs to determine the price point to make a profit and relevant market factors.
• Annually review pricing strategies and models in collaboration with Exco and Business Unit Managers to adjust measurement criteria and calculations to changes in portfolios, strategy and market.
• Maintain and update all commercial pricing models to reflect the current and expected operating costs and guide product specialists and content development on optimal pricing structures.
• Maintain a database of pricing history for reference, audit and research purposes.
• Set base prices and develop discount structures to support targeted campaigns and ensure integrity and accuracy of all pricing to enhance profitability and remain competitive.
• Manage product pricing policy and procedures, enhance processes to make most of efficiencies and ensure timely response to market conditions.
• Conduct regular research to assess and compare competitor pricing models and base prices and measure customer satisfaction based on the cost of products or services.
• Monitor competitor pricing information, market trends and feedback; analyse impacts and recommend solutions and improvement opportunities to Chief Content and Product Officer.
• Governance, Risk and Compliance –
• Develop, communicate and monitor price recommendations and governance for deals and products by performing basic pricing analysis or leveraging and synthesizing advanced analytics of internal and external intelligence.
• Ensure internal governance with regards to platforms and vlogs are implemented (i.e Waivers, T&Cs, etc.).
• Identify and mitigate risks impacting Product development and management strategy implementation.
• Adhere to company governance and compliance standards and implement risk mitigation actions directed by Chief Content and Product Officer.
• Stakeholder Management –
• Liaise with Publishing, Product Owners, Tech Developers, Content Technology and Production to promote quality assurance of product developments to ensure alignment and execution of product strategies.
• Collaborate with Marketing and Sales teams to ensure product launches, campaigns and promotional plans are consistent with product strategies and pricing plans.
• Establish and maintain key relationships in relevant markets, institutions, industry bodies and authors at events and ad hoc to grow networks, promote the brand, identify opportunities for partnerships and growth.
• Network with local and international publishing representations to define and analyse product and pricing strategies and trends.
• Represent the company by visiting customer groups to solicit feedback on company products, services and pricing perceptions.
• Assist with change management, communication and customer and employee education to support adoption of new products, processes or behaviours.
• People Management –
• Accountable for developing own skills and knowledge in achievement of career objectives.
• Define strong succession planning and identification of high potential talent to support a talent Pipeline for future contingency.
• Identify, test, contract, on-board and manage performance of third-party service providers and freelancers as required to meet deadlines. 
• Liaison among teams –
• Ensure that all teams are aligned on product projects, including content, technology, sales and marketing.
• Harmonise the product development scheduling among different departments including submission of content by the Content team, technology decisions and build by technology and GTM requirement of Sales team.
   

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DUTIES:

• Product Oversight: Manage the end-to-end lifecycle of Jira Service Management and OneStream products, ensuring they meet user needs and business objectives.
• Stakeholder Collaboration: Work closely with customer support and sales teams to identify and resolve product-related issues.
• Strategic Planning: Develop and implement product strategies and roadmaps aligned with company goals.
• Performance Analysis: Monitor product performance using analytics tools, gathering user feedback to inform enhancements.
• Cross-Functional Coordination: Lead cross-departmental teams to execute product updates and improvements.
• Regulatory Compliance: Ensure products comply with industry standards and regulatory requirements.
• Training & Support: Provide training to internal teams on new features and functionalities.
• Product Vision and Strategy: Establish a clear vision for the product and develop a roadmap that aligns with business objectives.
• Understanding Customer Needs: Conduct market research and gather customer feedback to identify pain points and opportunities.
• Prioritizing Features and Requirements: Prioritize product features based on user needs, market trends, and business value to guide the development process.
• Collaboration with Cross-Functional Teams: Work closely with engineering, design, marketing, and sales teams to ensure successful product development and launch.
• Product Lifecycle Management: Oversee the product from ideation to launch and beyond, monitoring performance and adjusting as needed.
• Market Trends Analysis: Stay informed about industry trends and competitors to keep the product relevant and competitive.
• Success Measuring: Define and track key performance indicators (KPIs) to evaluate product performance and make data-driven decisions.

REQUIREMENTS:

• Education: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of product management experience, preferably in the fintech or payments industry.
• Domain Knowledge: Strong understanding of wallet and payment systems.
• Product Expertise: Hands-on experience with Jira Service Management and OneStream platforms.

ATTRIBUTES:

• Communication: Excellent verbal and written communication skills for effective collaboration with teams and stakeholders.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Leadership: Proven ability to lead cross-functional teams and drive projects to completion.
• Customer Focus: A keen focus on user experience and customer satisfaction.
• Adaptability: Flexibility to thrive in a fast-paced, dynamic environment.
• Interpersonal Skills: Ability to build strong relationships with internal and external partners. 
• Time Management: Exceptional organizational skills with the ability to manage multiple priorities 
   

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DUTIES:

• Data and Reporting:
• Gather, analyse, and interpret data to drive insights that will shape product strategies and enhance user engagement.
• Develop and maintain dashboards and reporting tools, ensuring stakeholders have access to real-time analytics.
• Collaborate with cross-functional teams to extract and leverage data from diverse sources, optimizing business decisions.
• CRM Setup and Management:
• Lead the setup, configuration, and management of CRM systems tailored to the digital music industry.
• Drive CRM strategies to improve customer retention, acquisition, and loyalty, ensuring seamless integration with marketing and sales initiatives.
• Work closely with teams to ensure accurate data capture, segmentation, and targeted communications.
• Business Process Mapping:
• Document, analyse, and redesign business processes to improve operational efficiency across teams.
• Identify and bridge gaps in current processes, ensuring streamlined workflows that support business objectives.
• Establish standardized practices and frameworks to support scalability and rapid expansion in a growing digital music ecosystem.
• Customer Onboarding:
• Design and implement a comprehensive customer onboarding process that enhances user experience and boosts engagement.
• Collaborate with customer success and sales teams to ensure a smooth and impactful onboarding journey.
• Regularly assess and refine onboarding processes, incorporating user feedback and adapting to new business needs.

REQUIREMENTS:

• Experience: Minimum 3-5 years of experience as a Business Analyst, preferably in tech, media, or entertainment industries.

Skills:

• Proficiency in data analysis tools (SQL, Excel, Tableau, etc.).
• Experience with CRM tools such as Salesforce, HubSpot, or similar.
• Strong understanding of business process mapping methodologies (e.g., BPMN, flowcharting).
• Excellent communication and collaboration skills to work across diverse teams.
• Education: Bachelor’s degree in Business Administration, Data Analytics, Information Systems, or related field.

ATTRIBUTES

• Passion for the music industry and digital innovation. 
• Detail-oriented with a strategic mindset, eager to make a measurable impact. 
   

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DUTIES:

• Conduct proactive outreach and cold calling to generate new leads and opportunities.
• Identify client pain points and propose tailored solutions to address their specific needs.
• Utilise consultative and solution selling techniques to effectively communicate the value proposition.
• Follow the sales cycle from lead generation to closure, maintaining accurate records in the CRM system.
• Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner.
• Collaborate with internal teams to ensure seamless implementation and onboarding of new clients.
• Stay updated on industry trends, market dynamics, and competitor activities to inform sales strategies.

REQUIREMENTS:

• Proven track record of success in B2B sales, preferably in the SaaS industry.
• Familiarity with CRM software and sales automation tools.
• Strong negotiation and closing skills.
• Consultative Selling: Ability to understand client needs and provide strategic solutions.
• Solution Selling: Proficiency in proposing customised/enhanced solutions to address client challenges.
• Relationship Building: Strong interpersonal skills to build and maintain client relationships.
• Communication Skills: Excellent verbal and written communication skills.
• Strategic Thinking: Ability to think critically and develop effective sales strategies.
• Problem-Solving: Creative problem-solving skills to address client concerns.
• Resilience: Ability to handle rejection and maintain motivation in a challenging sales environment.
• Adaptability: Flexibility to adapt to changing circumstances and pivot strategies as needed.
• Results Orientation: Driven by results and focused on achieving sales targets.
• Teamwork: Ability to collaborate effectively with colleagues across departments.

Advantageous –

• Bachelor’s Degree in Business Administration, Marketing, or related field. 
• Industry knowledge and understanding of workforce management solutions.