Business Analyst ( Rosebank JHB) at Datafin Recruitment

DUTIES:

• Data and Reporting:
• Gather, analyse, and interpret data to drive insights that will shape product strategies and enhance user engagement.
• Develop and maintain dashboards and reporting tools, ensuring stakeholders have access to real-time analytics.
• Collaborate with cross-functional teams to extract and leverage data from diverse sources, optimizing business decisions.
• CRM Setup and Management:
• Lead the setup, configuration, and management of CRM systems tailored to the digital music industry.
• Drive CRM strategies to improve customer retention, acquisition, and loyalty, ensuring seamless integration with marketing and sales initiatives.
• Work closely with teams to ensure accurate data capture, segmentation, and targeted communications.
• Business Process Mapping:
• Document, analyse, and redesign business processes to improve operational efficiency across teams.
• Identify and bridge gaps in current processes, ensuring streamlined workflows that support business objectives.
• Establish standardized practices and frameworks to support scalability and rapid expansion in a growing digital music ecosystem.
• Customer Onboarding:
• Design and implement a comprehensive customer onboarding process that enhances user experience and boosts engagement.
• Collaborate with customer success and sales teams to ensure a smooth and impactful onboarding journey.
• Regularly assess and refine onboarding processes, incorporating user feedback and adapting to new business needs.

REQUIREMENTS:

• Experience: Minimum 3-5 years of experience as a Business Analyst, preferably in tech, media, or entertainment industries.

Skills:

• Proficiency in data analysis tools (SQL, Excel, Tableau, etc.).
• Experience with CRM tools such as Salesforce, HubSpot, or similar.
• Strong understanding of business process mapping methodologies (e.g., BPMN, flowcharting).
• Excellent communication and collaboration skills to work across diverse teams.
• Education: Bachelor’s degree in Business Administration, Data Analytics, Information Systems, or related field.

ATTRIBUTES

• Passion for the music industry and digital innovation. 
• Detail-oriented with a strategic mindset, eager to make a measurable impact.