Business Analyst - Vumatel at Maziv

As a Vumatel– Business Analyst you will be empowered to deliver the following:

Business Requirements Elicitation

• Facilitate workshops, interviews, surveys, focus groups, and observation sessions.
• Engage stakeholders to gather, analyze, and validate business requirements.
• Identify business pain points, inefficiencies, and opportunities.
• Define functional and non-functional requirements.
• Prioritize requirements based on business value and strategic objectives.
• Ensure alignment between business needs and technology capabilities.

User Story Development

• Create detailed and structured user stories.
• Define acceptance criteria for each user story.
• Support Agile and Scrum delivery methodologies.
• Ensure stories are testable, measurable, and traceable.
• Work closely with Product Owners and Development Teams.

Business Process Analysis & Process Mapping

• Analyse current ("As-Is") business processes.
• Design future-state ("To-Be") processes.
• Identify process inefficiencies, bottlenecks, and risks.
• Drive process optimisation initiatives.
• Facilitate stakeholder validation of process designs.

Documentation Management

• Responsible for Create and update BRDs / Functional Specifications / Process maps / acceptance criteria

Stakeholder Engagement and Communication

• Build strong stakeholder relationships.
• Facilitate meetings and workshops.
• Manage stakeholder expectations.
• Communicate project status, risks, and dependencies.
• Resolve conflicting requirements.

Quality Assurance & Governance

• Drive quality throughout the project lifecycle.
• Ensure requirements are complete, accurate, and traceable.
• Participate in solution reviews.
• Validate delivered solutions against requirements.
• Support testing and quality assurance processes.
• Ensure compliance with governance frameworks.

Systems Analysis

• Understand system architecture and integrations.
• Analyze application behaviour and data flows.
• Review APIs and system interfaces.
• Understand database structures.
• Investigate system issues and root causes.
• Collaborate with technical teams on solution design.

Data Analysis and Insights

• Analyze business and operational data.
• Identify trends and improvement opportunities.
• Support decision-making with data-driven recommendations.
• Ensure data quality and integrity.
• Define reporting requirements.

Requirements

What makes YOU our ideal candidate:

We are looking for a detail-oriented professional with the drive to excel in a demanding tech landscape.

• Bachelor’s degree in Information Systems / Computer Science or equivalent; a relevant IT Diploma or higher will be considered
• Salesforce certification advantageous
• Has experience in at least 1 large and multiple medium projects with full implementation cycle.
• Able to work on multiple projects at the same time, with all different teams
• Exposure to SAFe / scaled Agile delivery advantageous
• 5–8 years Business Analysis experience (within ICT, Telecommunications, or Fibre environments an advantage)
• Experience in Agile and Waterfall project delivery methodologies.
• Experience working with cross-functional technical and business teams.
• Proven experience in process mapping and process optimization.
• Strong systems and data analysis experience.

Technical Knowledge & Skills

Business Analysis Skills

• Requirements management, process improvement, stakeholder engagement, and analysis techniques.

ICT & Fibre Industry Knowledge

• Understanding of telecom concepts (FTTH, OSS/BSS) and operational processes like provisioning and billing.
• Good understanding of Enterprise IT environments.

Systems Knowledge

• Experience with CRM, ERP, billing, workflow tools and platforms like Salesforce, SAP, Jira, etc.

Data & Technical Skills

• SQL, data modelling, integrations (APIs), troubleshooting, and reporting tools like Power BI.