Jobs Available at Maziv

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Service Delivery Management

•  Successful service delivery – manage service delivery lifecycle including OLA achievements (Accelerated delivery milestones) from Permissions to Provisioning
• Oversee and provide guidance on link delivery process from start to finish (RFQ to Provisioning).
• Providing solutions for customer escalated issues and ensuring that escalations are dealt with swiftly
• Managing data integrity of link orders in QuickBase
• Remove all obstacles, such as link issues, to ensure successful delivery of link orders to ensure financial sustainability 
• Use initiative to solve issues, find solutions and ensure timeous feedback and delivery of link orders
• Good, clear communication around issues that prevent link orders from being delivered – get things done, make things happen
• Follow up, escalate and act if service delivery is not meeting expectations
• Working with the operations teams to identify and manage service improvement activities
• Propose any amendments to improve internal processes

 Reporting on portfolio

• Monitor overall performance of service delivery and timelines
• Analyse service reports to address any possible delays before it occurs
• Distribute service reports weekly to key internal and customer stakeholders and raise any potential risks   

Portfolio Management

• Build and maintain a personal relationship with key staff
• Look out for customer’s and DFA’s long-term interests
• Clean up open orderbook to ensure link orders are current – highlight issues to 2nd level report
• Monitor Open Orderbook (Executables & Non-Executables) ensuring internal problem areas are addressed and resolved.

Requirements

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

• QuickBase (workflow systems)
• MS Office suite including Power BI and intermediate Excel skills
• Diploma in either project management or engineering or Prince 2 certification
• At least 5 years project management/ service delivery management of which 3 years in the telecommunication industry
• Proven track record of delivering projects within defined timelines under high pressure
• Project & programme management: able to manage complex projects including concurrent projects and big customer specific programmes
• Decisive: must be able to use initiative to make quick decisions to resolve issues and overcome obstacles delaying delivery
• Must be able to partner with other DFA departments and contractors to achieve targets
• Customer management: tactful, resolute, and committed to providing excellent customer service
• Delivering results: ability to plan and organise self and work to achieve objectives and targets
• Maintain in-depth knowledge of product offering

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As a Vumatel– Business Analyst you will be empowered to deliver the following:

Business Requirements Elicitation

• Facilitate workshops, interviews, surveys, focus groups, and observation sessions.
• Engage stakeholders to gather, analyze, and validate business requirements.
• Identify business pain points, inefficiencies, and opportunities.
• Define functional and non-functional requirements.
• Prioritize requirements based on business value and strategic objectives.
• Ensure alignment between business needs and technology capabilities.

User Story Development

• Create detailed and structured user stories.
• Define acceptance criteria for each user story.
• Support Agile and Scrum delivery methodologies.
• Ensure stories are testable, measurable, and traceable.
• Work closely with Product Owners and Development Teams.

Business Process Analysis & Process Mapping

• Analyse current ("As-Is") business processes.
• Design future-state ("To-Be") processes.
• Identify process inefficiencies, bottlenecks, and risks.
• Drive process optimisation initiatives.
• Facilitate stakeholder validation of process designs.

Documentation Management

• Responsible for Create and update BRDs / Functional Specifications / Process maps / acceptance criteria

Stakeholder Engagement and Communication

• Build strong stakeholder relationships.
• Facilitate meetings and workshops.
• Manage stakeholder expectations.
• Communicate project status, risks, and dependencies.
• Resolve conflicting requirements.

Quality Assurance & Governance

• Drive quality throughout the project lifecycle.
• Ensure requirements are complete, accurate, and traceable.
• Participate in solution reviews.
• Validate delivered solutions against requirements.
• Support testing and quality assurance processes.
• Ensure compliance with governance frameworks.

Systems Analysis

• Understand system architecture and integrations.
• Analyze application behaviour and data flows.
• Review APIs and system interfaces.
• Understand database structures.
• Investigate system issues and root causes.
• Collaborate with technical teams on solution design.

Data Analysis and Insights

• Analyze business and operational data.
• Identify trends and improvement opportunities.
• Support decision-making with data-driven recommendations.
• Ensure data quality and integrity.
• Define reporting requirements.

Requirements

What makes YOU our ideal candidate:

We are looking for a detail-oriented professional with the drive to excel in a demanding tech landscape.

• Bachelor’s degree in Information Systems / Computer Science or equivalent; a relevant IT Diploma or higher will be considered
• Salesforce certification advantageous
• Has experience in at least 1 large and multiple medium projects with full implementation cycle.
• Able to work on multiple projects at the same time, with all different teams
• Exposure to SAFe / scaled Agile delivery advantageous
• 5–8 years Business Analysis experience (within ICT, Telecommunications, or Fibre environments an advantage)
• Experience in Agile and Waterfall project delivery methodologies.
• Experience working with cross-functional technical and business teams.
• Proven experience in process mapping and process optimization.
• Strong systems and data analysis experience.

Technical Knowledge & Skills

Business Analysis Skills

• Requirements management, process improvement, stakeholder engagement, and analysis techniques.

ICT & Fibre Industry Knowledge

• Understanding of telecom concepts (FTTH, OSS/BSS) and operational processes like provisioning and billing.
• Good understanding of Enterprise IT environments.

Systems Knowledge

• Experience with CRM, ERP, billing, workflow tools and platforms like Salesforce, SAP, Jira, etc.

Data & Technical Skills

• SQL, data modelling, integrations (APIs), troubleshooting, and reporting tools like Power BI.

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ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Technical Security Architecture & Engineering

• Design, build and continuously harden security architecture across the network, IT infrastructure and application layers — including firewalls, switches, routers and other core network elements; define reference architectures and secure-by-design standards; lead Zero Trust and network segmentation implementation, including Cloudflare Zero Trust/SASE access.

Network & Telecom Infrastructure Security

• Secure the fibre access and transport network end to end (FTTB, FTTH/GPON/XGS-PON access electronics, OLT/ONU, IP/MPLS core, DWDM optical transport, BGP/routing security, DNS); configure and harden firewalls, switches and routers and other network elements; harden NOC/OSS systems and network management platforms; defend against DDoS and routing-layer attacks using Cloudflare and related edge/WAF controls. 

Enterprise IT & ERP Systems Security

• Secure core IT infrastructure (Windows/Linux server estate, Active Directory/IAM, virtualisation, public cloud) and business-critical ERP/OSS-BSS/billing systems using the Microsoft security stack (Defender, Purview) for endpoint, cloud, identity and data protection; embed application and API security, including SAST/DAST and secure SDLC practices

Security Operations, Detection & Incident Response

• Own the CrowdStrike Falcon platform (full stack — EDR/XDR, identity and cloud security) and other SIEM/SOC tooling, threat detection and threat hunting; lead technical incident response, digital forensics and containment; work with the Arctic Wolf managed detection and response (MDR) partnership and other MSSP/SOC partners on technical detection and response. Provide technical scenario design and hands-on facilitation support for incident-response tabletop exercises, which are governed and coordinated by GRC/Manager: Information Security.

Vulnerability & Penetration Testing — Technical Support

• Provide the deep technical execution behind the Group's vulnerability management and penetration-testing programmes — operating Tenable Nessus and Tenable.io, performing hands-on remediation and hardening, and providing technical execution/participation in penetration tests and red-team exercises. Programme governance (scheduling, reporting, third-party sourcing) sits with GRC/Manager: Information Security; this role owns the technical fix and validation.

Identity, Access & Cryptography

• Design and maintain privileged access management (PAM)/IAM, multi-factor authentication, PKI, certificate lifecycle and key management across network and IT domains.

Governance, Risk & Compliance — Technical Support

• Translate Group policy and frameworks (NIST CSF, ISO 27001, POPIA), owned and maintained by GRC/Manager: Information Security, into implemented technical controls and audit evidence; provide technical input and subject-matter expertise to risk assessments and audits.

Technology Evaluation & Vendor Engagement

• Evaluate and select security and network technologies; provide technical oversight of security/MSSP vendor relationships and proof-of-concepts.

Leadership & Technical Mentorship

• Lead and develop a small technical security engineering team; set technical standards and act as the Group's senior technical escalation point for complex security engineering problems across DFA, Vuma and other operating companies.

Innovation & Emerging Technology

• Track and pilot emerging security and network technologies (AI-assisted threat detection, SASE/SSE, cloud-native and container security) and drive adoption where they add value.

Miscellaneous

• Perform any other work-related duties and responsibilities that may be assigned from time to time by management.

 Requirements

Competencies and Minimum Requirements:

 Knowledge, qualifications and experience

• Bachelor’s degree: in computer science, information technology, cybersecurity, computer/electronic engineering, or a related technical field.

Professional technical certification — at least one from each of the following domains:

• Offensive/technical security: OSCP, CEH, GIAC GPEN/GWAPT, or CompTIA PenTest+
• Security management/architecture: CISSP or CCSP
• Network security: Cisco CCNP Security/CCIE Security, or equivalent (Fortinet NSE, Palo Alto PCNSE)
• ITIL (Foundation or above)
• Continuous professional development: expected to maintain current certifications and stay abreast of emerging threats, network technologies (PON evolution, 5G backhaul, SASE) and regulatory change.
• Honours or relevant Master’s degree: in cybersecurity, network engineering or information systems (ideal).
• Cloud security certification: AWS Certified Security – Specialty, Microsoft SC-100, or equivalent.
• Detection/incident response: GIAC GCIH/GCIA/GDSA or SANS equivalent.
• Vendor/platform certification: in the Group's core technology stack — e.g. CrowdStrike Certified Falcon Administrator/Responder, Tenable certifications, Microsoft SC-200/SC-300/SC-400, or Cloudflare certifications — is an advantage.
• Minimum 10 years’ working experience in cybersecurity and/or network/IT engineering, with at least 6 years in hands-on technical security engineering (not purely governance or management).
• Technical mastery: demonstrated deep expertise across network security, IT infrastructure security and application/ERP security, and security frameworks (NIST, ISO 27001, COBIT, MITRE ATT&CK).
• Telecom/network operator experience: experience within a network operator, ISP or telecommunications business is strongly preferred, ideally including exposure to FTTB and/or FTTH/GPON access networks and IP/MPLS or optical transport networks, alongside conventional enterprise IT and ERP environments.
• Operational track record: leading technical incident response, and providing hands-on technical execution/support into vulnerability management and penetration-testing programmes.
• Team leadership: experience leading or mentoring a technical security team.

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Programme Benefits:

• Theory and Practical – Workplace Experience
• Coaching and Mentorship
• Career Growth & Job Prospects
• 12 months stipend

Required Documents:

• Certified copy of ID
• Certified copy of Matric certificate
• Updated CV clearly indicating your home/physical address

Please ensure all documents are clear and readable. Incomplete applications or unclear documents will not be considered.

Requirements

Requirements:

• Passed Grade 12
• Currently unemployed
• Between 18 and 35 years old
• Must be a South African citizen
• Must be living in the Western Cape area
• Must not be studying full-time or part time
• Must be available for the full 12-month duration
• Not currently or previously enrolled in learnership programme

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Quotations

• Ensure that required quotations are received from Suppliers, check pricing and obtain the necessary approvals

Purchase Orders 

• Process and generate a purchase requisition. 
• Match purchase order to quote and ensure that all the information is correct, print and distribute purchase orders to the suppliers as required (If not done automatically by the system)
• Follow up on all purchase order status.
• Keep record of purchase requisitions and order.

Verification

• Check that the delivery note / invoice is signed and verify against the quotation and purchase order.

Invoicing 

• Receive signed invoices delivery notes.
• Receipts and Invoices onto Oracle
• Ship relevant invoice packs to Creditors Clerk/controllers at head Office.
• Follow up with supplier payments and communicate where necessary.

Reporting

• Capture stock on the system using stock notes submitted
• Update Payment List/Schedule
• Compile general reports and resolve queries
• Communicate with all the relevant stakeholders to ensure the process follows smoothly.

Petty Cash and Credit Card Expenses

• Manage daily expenses according to office requirements
• Compile monthly reconciliation of expenditure and obtain required signatures for approval.
• Get all source documents from the relevant people for credit card purchases.

Creditors management

• Follow-up and resolve invoice queries externally and internally
• high volume of invoices
• Review and action rejected invoices, check supplier statements for overdue/missing invoices.
• Communicate with supplier for outstanding invoices and monthly statements.
• Oversee and manage the Cape Town Branch.

Requirements

• Grade 12
• Valid driver's license
• 2-year office administration
• Computer literacy essential-Microsoft Windows
• Financial Acumen

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ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Talent Management 

• Lead and complete the annual Training Needs Analysis (TNA) across all business units based on Personal Development Plans (PDPs).
• Develop and implement training plans that address identified business and functional skills gaps.
• Track and report on employee participation and completion rates of learning programmes.
• Support succession and talent development initiatives
• Maintain accurate training data, feedback reports, and progress metrics for leadership development program Learning and Development
• Design and implement employee development programs, including leadership training, technical skills development, and overall skills enhancement.
• Facilitate training sessions and workshops to equip employees with skills required for their roles and career advancement.
• Evaluate the effectiveness of training programs through feedback, assessments, and measurable outcomes.
• Create and maintain career development frameworks that provide employees with clear pathways for growth.
• Implement Training Initiatives: Develop and deliver training sessions aimed at enhancing employee skills, leadership capabilities, and overall performance.
• Coordinate and deliver all scheduled learning programmes in alignment with the annual training calendar.
• Ensure full compliance with mandatory induction and statutory training requirements.
• Promote adoption and active engagement on the Learning Management System (LMS) with a target of 80% usage rate.

Manage Vendor Relationships

• Identify and manage relationships with external vendors for training resources or talent assessment tools as needed.

Data Analytics & Reporting

• Track and analyse metrics related to talent development programs to measure their impact and inform future strategies.

Compliance and Governance

• Accurately track and report training spend, and initiatives aligned with BBBEE and SETA requirements.
• Compile and submit the Workplace Skills Plan (WSP) and Annual Training Report (ATR) by April 30 each year, ensuring 100% compliance and SETA approval.
• Ensure all training initiatives are captured, validated, and meet Skills Development Levy (SDL) and BBBEE scorecard requirements.
• Maintain audit-ready training and compliance records.

 Special / Ad Hoc Projects (10%)

• Plan and deliver special or strategic L&D initiatives beyond business-as-usual activities.
• Collaborate with key stakeholders to design and implement innovative learning solutions that support organisational priorities.
• Monitor project outcomes and measure impact against defined objectives

Requirements

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

• Bachelor’s degree in human resources, Industrial and Organisational Psychology, or a related field/or equivalent
• Minimum of 7 years’ experience in talent management, leadership development, or related HR roles.
• Proven track record of designing and implementing talent strategies at a senior level.
• Experience in managing teams and working with senior leadership.

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As a DFA – Property Acquisition Specialist you will be empowered to deliver the following:

Pipeline Administration:

• Maintain and update the property opportunity pipeline and lifecycle status.
• Track engagements, leads, landlord consents, feasibility requests, business cases and agreement status.
• Maintain accurate stakeholder, site and contact information.

Documentation & Governance

• Track landlord consents, survey authorizations and legal documentation.
• Maintain document repositories, records and supporting packs.
• Ensure required information is complete and available for handovers and governance reviews.

Meeting & Stakeholder Coordination

• Schedule property and internal coordination meetings.
• Prepare agendas, capture minutes and maintain action trackers.
• Follow up owners and due dates to support timely closure of actions.

Feasibility & Survey Support

• Collate site, GPS, contact and supporting property information for feasibility and survey activities.
• Circulate consent and survey documentation to relevant teams.
• Follow up Legal, Planning, Projects and Sales on dependencies and handovers.

Reporting & Status Visibility

• Prepare weekly pipeline and management status reports.
• Highlight blockers, missing information, overdue actions and delayed handovers.
• Maintain clear status visibility across active property opportunities.

Requirements

What makes YOU our ideal candidate:

• Grade 12 (Matric).
• Relevant diploma or qualification in Business Administration, Property, Project Coordination, Telecommunications or a related field is advantageous.
• 2-4 years of experience in administration, project coordination, property coordination or telecommunications support.
• • Experience coordinating multiple stakeholders, documentation and status reporting is advantageous.

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ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Product Lifecycle Management

• Manage DFA products through its lifecycle from launch, growth and optimization, maturity and end of life, ensuring continuous improvement and relevance.
• Conduct market analysis, competitive benchmarking, and customer insights to identify opportunities and meet customers.
• Define product positioning, value propositions, and differentiation strategies
• Collaborate with product development to continuously optimise product features, pricing, and processes based on market analytics, trends and feedback
• Manage and track product performance, including revenue, margin and adoption.

Product Strategy & Roadmap

•  Develop and maintain the product vision, strategy, and roadmap aligned with corporate objectives.
• Conduct market analysis, competitive benchmarking, and customer insights to identify opportunities for new products or enhancements.
• Define product positioning, value propositions, and differentiation strategies for enterprise, wholesale, and retail segments.
• Build business cases, including financial modelling, pricing strategy, and ROI projections.

   Product Commercialization

• Define pricing models, discount structures, and commercial frameworks.
• Support sales enablement through training, product documentation, and solution briefs.
  Provide sales support through key customer engagements and provide sales support.
• Set product pricing based on value proposition, competitor, market, and industry trends.
• Develop and track marketing campaigns

Sales and Sales Admin Enablement

• Training and Ongoing Support: Conduct ongoing training sessions for the sales and sales operation teams to ensure they are up to date on new features, enhancements, and roadmap changes.
• Work closely with the Sales team to provide product guidance, support quotations and orders, and ensure that proposed solutions are commercially viable and contractually sound.
• Ensure the product roadmap aligns with the DFA's sales targets and market opportunities. Prioritize product assistance and support that will directly impact sales growth.
• Ensure that all product-related information (features, pricing, legal disclaimers, technical specs, etc.) is easily accessible and up to date for sales administrators to assist in accurate quoting.
• Ensure that product data within the CRM (e.g., products, pricing tiers, feature sets) is accurate and consistent and provides clear guidelines and information necessary for sales administrators to generate accurate quotes and proposals.

Customer & Market Insight

• Engage with customers, partners, and industry bodies to gather insights and validate product direction.
• Monitor regulatory developments, technology trends, and competitive shifts in the telecoms landscape.
• Act as the primary interface between commercial, technical, and operational teams for all product-related matters.
• Gather feedback from customers, sales, and support teams to continuously iterate and improve product offerings.
• Engage with industry bodies, technology partners, and key customers to stay abreast of market developments and influence industry standards where appropriate.

Innovation and Future Growth

• Identify emerging technologies and trends (e.g., Quantum Key Distribution, advanced optical technologies, edge computing integration with fibre) that could impact or enhance DFA's product portfolio.
• Propose and champion innovative product concepts that differentiate DFA in the market and create new revenue streams.
• Utilize and optimize systems/software to streamline workflows, maintain accurate records, and generate insightful reports.
• Contribute to the development and refinement of product management policies, procedures, and best practices within the Commercial Division.
• Play a critical role in product development.

 Requirements

• Bachelor’s degree in business management, Commerce, Marketing, or a related technical qualification.
• A post-graduate qualification (e.g., Honours, Master's) or a relevant professional certification in would be advantageous.
• At least 10 years’ experience in the ICT industry with at least 5 years exposure to product development, innovation, product management and customer solution building including customer segmentation.
• Exposure to revenue management including profitability and margin calculations.
• Broad and deep understanding of market, customer, operating model, and technology evolution.
• Broad and deep knowledge of the South African Telecommunications landscape.
• Strong presentation and customer conversation skills at senior level
• Experience in creating or informing products and collateral content generation.
• Strong understanding of customer segmentation, sales channels, business needs and technology and product/services roadmap and experience in engaging with customers in product, service, and process enhancements.
• Experience and exposure to technology standards and the related product, service, and market propositions.
• Experience in sales training and capacity building on complex ICT product and service offerings.
• Experience in product or revenue reporting and trend analysis.