Fresh Jobs at Discovery Limited

Key Purpose

• Leading Discovery Life Funeral Sales Team at the relevant branch in order to achieve set sales target.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors in order to achieve sales and quality targets.
• Ensuring a professional level of interactions with all stakeholders
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• MIS Reporting - create and maintain reporting
• Ensure business processes are adhered to, and operational improvements are recommended.
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all time
• Adherence to compliance and risk management
• Coach staff to improve performance and behaviours.
• Create an energetic and motivated work environment
• Report any suspected misconduct in line with Discovery values and relevant regulation.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
• where monitoring of representatives under supervision is delegated, the following should be done:
• record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills 

• Matric (Grade 12)
• 3 – 4 years sales management experience in a target driven in/outbound sales.
• Competent in MS office
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1Qaulification compulsory
• 1- 2 years leadership experience (Advantegous)

go to method of application »

Key Purpose

• To lead a team of motor claims consultants who are responsible for, but not limited to delivering world-class client centric service, process and manage claims, achieve set targets and process claims payments within a set turnaround time.
• The role requires a proactive, solutions-driven individual who can lead and grow people, manage escalations and drive operational efficiency.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Telephonic, correspondence and claims SLA adherence
• Loss ratio management: implement procedures to mitigate losses resulting from claims
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on team performance
• Call and work quality audits on own teams
• Coaching and development of the team
• Goal setting per advisor
• Minimum of monthly 1:1’s and performance discussions with direct report

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

go to method of application »

Job Description

• The Treasury Operations consultant will be responsible for the day-to-day operations of Discovery Bank’s Treasury Operations area. You will be a responsible for providing a full range of Treasury Support Services (Back office, Middle Office, and Systems) to the Bank’s Treasury department.

KEY RESPONSIBILITIES:

• Provide daily end-to-end Treasury support, including trade and payment verification, confirmation, settlements, General Ledger posting and reconciliation.
• Provide system testing support (UAT) on bug fixes, system enhancements, and treasury new products.
• Reconcile and validate trade capture and day trading activity in timely and accurate manner.
• Assist in resolving trade discrepancies caused from trade failures, breaks, etc.
• Ensure that Treasury related internal accounts are reconciled by clearing all exceptions.
• Perform daily financial reconciliation between front office systems, risk systems & Finance’s GL to ensure data in all systems matches.
• Perform variance analysis between Front Office P&L and Finance GL to ensure variances are analysed & explained.

Qualifications

• Bachelor’s Degree preferred. Banking / Payments related qualifications (ACI/PASA) an advantage.
• Three to five years’ experience in a Bank Payments or Treasury support environment.
• Experience in performing system and trade reconciliations.
• Good understanding of the processing of financial markets instruments in the following asset classes; FX, Money Markets and Fixed Income
• Systems experience: Calypso and SAP preferred. SWIFT and/or intermediate excel skills an advantage.
   

go to method of application »

Key Purpose:

• The incumbent’s role is to be the central clinical support within the Benefit Compliance Review (BCR) team including Council for Medical Schemes complaints and disputes, as well as the Ex Gratia team.

Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

• Provides clinical support in preparing and presenting all disputes (rule 27) and compiling of responses to the Council for Medical Schemes, including vetting of letters in order to ensure quality of output and service delivery.
• Source all the relevant clinical evidence pertinent to each case and obtain input from relevant external experts proactively when required.
• Liaise with the treating doctor and other relevant medical providers.
• Develop sound working relationships with CCE, Risk and other relevant internal stakeholders and involve these areas in member specific decisions; use these inputs to inform and enhance processes and benefits.
• Provide clinical upskilling to all BCR colleagues on identified clinical topics.
• Assist Clinical and non-clinical staff with guidance and input where required.
• Provide feedback on Ex-Gratia Cases at the Clinical Governance Forum.
• Support the Legal Advisors with the Bi-weekly Dispute Committee meeting and to provide all relevant clinical information related to the case.
• Guide the Legal Advisors when preparing Heads of Argument for the Council of Medical Schemes
• Deal with complaint escalations by doing a thorough investigation of the case and providing recommendations to the Schemes by writing a formal response on behalf of the Administrator.
• Present all Ex-Gratia cases and recommendations to the Executive Committee Review team on an ad-hoc basis or via email round robin in order to obtain a favourable outcome for the individual as well as the greater membership of the Scheme.
• Build and maintain effective working relationships with internal and external stakeholders such as the Council for Medical Schemes, DHMS as well as all in house schemes administered by Discovery Health, their Fund Managers and Principal Officers.
• Play an integral role in various internal steer committees such as Prescribed Minimum Benefits, Underwriting, Health Partners, and Forensics in order to make the necessary improvements and proactively avoid complaints or disputes.
• In conjunction with the CCE unit, develop guiding principles based on the rulings made by the Council for Medical Schemes and communicate these to all relevant stakeholders.
• Participate in business continuous improvement initiatives arising from Disputes and CoMS complaints e.g. at PMB forum.
• Attend In House Ex-Gratia committee meetings as required to provide relevant clinical input.

Education and Experience:

The following requirements are essential:

• Matric
• MBBCH
• Registered with the relevant professional body
• At least 2 years clinical experience, post community service
• 2-3 years of managed healthcare experience
• Proven track record of excellence in applying EBM appropriately to Clinically complex cases

go to method of application »

Job Purpose

• The purpose of this role is to lead and manage the testing of large-scale, complex programs within the financial services domain. The Test Manager will be responsible for defining and executing comprehensive test strategies, ensuring quality delivery through both manual and automated testing approaches. This includes oversight of all testing phases, System Integration Testing (SIT), Performance, Security, and Mobile Testing while leveraging industry-standard tools and frameworks to drive efficiency, accuracy, and continuous improvement in the testing lifecycle.

 Areas of responsibility

Test Planning & Coordination

• Lead and manage overall test planning and execution for large scale projects.
• Define the test execution strategy and oversee its implementation across all phases.
• Estimate timelines for test planning, design and execution activities.
• Assess and plan resource requirements to support testing efforts.
• Coordinate environmental setup and readiness for testing activities.

Test Design and Execution

• Manage and coordinate all testing activities, including:
• Test design and documentation.
• Test data creation.
• Test execution (Manual and automated testing).
• Defect management.
• API Testing.
• Performance and load testing.
• Security and mobile testing.
• User Acceptance Testing
• Integration testing across front-end, partner systems, third-party platforms, system notifications, and marketing components.

Risk & Governance

• Identify and manage risks associated with the testing lifecycle.
• Ensure compliance with governance standards, including validation of entry and exit criteria.

Stakeholder Engagement

• Facilitate regular stakeholder meetings to provide updates and insights.
• Deliver clear and timely reporting on test progress, issues, and outcomes.

 Continuous Improvement

• Drive transition from manual testing to automation test approach.

Personal attributes and skills

• Ability to work and deliver under tight deadlines.
• Attention to details.
• Presentation and Facilitation Skills.
• Customer Service Orientation, Result Driven and Negotiation skills.
• Personal organisation and time management skills.
• Professional Communication (written, verbal/presenting and listening).
• Ability to build relationships with people from diverse backgrounds.

Education and Experience

• Relevant university qualification.
• ISTQB Certification – ISTQB Foundation and Test Manager (required).
• Preference will be given to candidates with experience in coordinating testing activities across large-scale financial programs in the following technologies and domain. 
• SAP
• Card or Payments or Credit
• Strong understanding of shift testing principles.
• Exposure to key automation and API testing tools
• Selenium
• Jenkins
• Postman and SOAP UI (or equivalent tools) for API testing, including REST and SOAP services.
• Solid experience in Jira or ALM and Xray
   

go to method of application »

Purpose

• Providing first line support for the Planon application to both Discovery end users (employees) as well as CRES back-office administrators. Gathering CRES business requirements, assessing the impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery of those requirements to help the delivery team better meet the demands of CRES.

Stakeholder Relations 

• Build and maintain relationships and collaborate with various stakeholders including CRES Systems Support, CRES SMEs, third-party application representatives and Discovery employees to support business outcomes.
• Work with CRES Systems Support team on first- and second-line support items to ensure smooth system operations.  

Role Responsibilities

First line support

• Assisting users with logging calls on CRES Service Desk.   
• Logging calls on behalf of users as and when needed.
• In depth troubleshooting of all first line calls before redirecting to second line support if required.
• Priotitise job cards based on type, category, severity, and urgency. 
• Assist Service Desk with rerouting customer job cards logged incorrectly to the correct resources and follow up with the relevant teams on receipt of the same.
• Providing training, documenting user guides and FAQ documents to the CRES admin team as well as to the CRES customers.

Business analysis

• Ensuring that requirements and business process specifications are documented and presented in line with current best practice and accurately represent business needs.
• In collaboration with CRES Systems Support team, oversee the quality delivery of requirements and business process specifications.
• Ensure that requirements and business process specifications are reviewed, validated, tested, and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.
• Follow an agile project approach for continuous improvement. Collaborating closely with all stakeholders and CRES systems team, in an ongoing process from end to end, to ensure delivery requirements and expectations remain current and adaptive to the changing environment.
• Creating user scenario test cases for User Acceptance Testing (UAT) to ensure that testing covers all aspects of the business specification and anticipated processes.
• Participating in UAT and guide users to ensure that the designed solution meets business requirements.
• Facilitating feedback and providing exceptional client service and minimize work disruption and maximize productivity.
• Create check sheets for repeat tasks such as upgrades and manual updates as needed.

Experience:            

Relevant Qualification

• Junior Business Analyst certification
• Systems experience – Must understand systems and have the ability to translate business needs to systems requirements

go to method of application »

Key Purpose

• To investigate and validate motor claims to determine validity based on the Discovery Insure contract. To correctly quantify and validate losses and serve as a mediator between clients and/or brokers. Provide feedback and support to claims consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Motor claims investigation and validation, including settlement, rejection and repair within service level agreement.
• Turn-around time and predetermined mandates.
• Loss adjustment by correctly quantifying losses and/or verifying claimed amounts. Mediation between Insure client and/or broker.
• Reporting on all assessed claims and making recommendations.
• Analyse client behaviour to determine legitimacy of claims.
• Investigate and report on fraudulent claims.
• Perform administrative tasks and meet strict deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating and handling of evidence.
• Claims forum presenting of claims.

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 5 years’ short-term insurance motor claims validations and investigations experience (Essential)
• Interviewing techniques (Essential)
• Investigation terminology (Essential)
• Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence
• Willing to travel

go to method of application »

• This position forms part of the Group Actuarial team. The jobholder will be a nearly or newly qualified actuary with strong technical skills and experience in IFRS 17 work, actuarial function work and/or life valuations and capital.
• The jobholder will report to a Senior Actuary in the Group Actuarial team and will work in a highly specialised team of actuaries and actuarial analysts who regularly interact with senior actuaries and executives across the Group. The jobholder will primarily be required to fulfil the deliverables of the Discovery Life and Discovery Group Actuarial Functions (including IFRS 17 related deliverables), which includes reviewing various calculations and drafting reports to support the Head of the Actuarial Function to fulfil their function.

In addition, the jobholder will be expected to support the other deliverables of the team as and when required:

• To perform and review measurements of risk exposures against Risk Appetite statements; to identify, scope and perform stress and scenario tests for the purposes of risk understanding and   management,statutory reporting and business planning; to contribute to the preparation and review of the Own Risk and Solvency Assessment (“ORSA”) process and reporting.
• Building, reviewing and running various models to calculate and project the Group’s funding position, regulatory and economic solvency position, as well as risk appetite metrics. This includes the calculation of the embedded value for Health and Vitality, performing the Group embedded value consolidation and preparing the published embedded value statement.

 Responsibilities

The jobholder’s responsibilities will include, but not be limited to, the following key activities:

• Enhancing the Discovery Life (which includes Discovery Invest) Actuarial Function. This responsibility will be primarily focused on the establishment, implementation, and ongoing reporting of regular review components within the IFRS 17 valuation process. It will also include identifying areas of improvement and efficiency, including exploring ways to automate processes. The jobholder will be required to liaise and coordinate with various areas within Discovery Life and Discovery Invest, including product development, valuations and special projects.
• Developing and Embedding the Discovery Group Actuarial Function as required under the Insurance Act (and associated Prudential Standards). This responsibility will include continually enhancing the Function, so as to provide key information to the Chief Actuary of the Discovery Group. Further, the jobholder will be required to interact with senior staff, including Chief Actuaries and Heads of Actuarial Functions, across the Discovery Group.
• Perform the assurance work required by the Actuarial Function for Discovery Life and the Discovery Group, which will also include assurance work related to IFRS 17.

To provide support to the Head of Actuarial Function for Discovery Life and the Head of Actuarial Function for the Discovery Group as directed in order for them to fulfil their function (as relevant):

• To review and approve new or revised products and limited offers from an actuarial soundness perspective. Further, to review and approve associated key marketing material and policy contracts.
• To review the financial results performed by first line management including IFRS 17, EV, Statutory and capital requirements. This includes the review of the methodologies, assumptions, models, results and analyses performed by first line management. This review involves close interactions with senior actuaries within first line.
• To perform specific IFRS 17 reviews and analysis, including detailed past and projected cohort analysis.
• To review the reinsurance programme annually and changes to the reinsurance programme as required.
• To review the Asset Liability Matching policy annually and provide input into any Asset Liability Matching decisions as required.
• To review the regulatory returns.
• To prepare Actuarial Function reports and other key documents.
• Contribution to the actuarial aspects of the Group and solo entity ORSAs.
• To contribute as required to the Group’s full compliance with the requirements of the Insurance Act (and associated Prudential Standards) and international equivalents.
• Perform ad hoc qualitative and quantitative work relating to the Actuarial Function.

Key Performance Measures

• Work is conducted on time and accurately, with minimum rework and hands on guidance.
• Evidence of genuine thought leadership and implementation of improvements.
• Contribute materially to the development and implementation of the IFRS 17 review process.
• Contribute meaningfully to the development and ongoing operation of the Actuarial Function.
• Production of regular and ad hoc analyses and reports relating to the Actuarial Function, with a particular focus on IFRS 17.
• Timely production of all required reports to the relevant governance structures within the organisation.
• Support of the Head of Actuarial Function in executing his duties as required.
• Contribution to production of the Group and solo entity ORSA Reports.

Skills and Abilities

The successful candidate must demonstrate the following skills and abilities:

• Able to use technical and business knowledge to understand the risks inherent across all Discovery’s businesses.
• Able to comprehend, challenge, analyse and develop complex actuarial models.
• Able to interpret, rationalise and communicate the results of own work.
• Ability to communicate efficiently and effectively with business at all levels, both verbally and in writing.
• A good technical grounding in the concepts of long term insurance business reserving (including IFRS 17), capital requirements and business projections.
• Delivery focussed, practical and pragmatic where necessary. Sound judgement of material and immaterial issues in relation to own work. Delivers work required on time and to a high standard with minimal rework.
• Good team player, able to work with other team members to deliver the objectives of the team.

Qualifications and Experience

• Nearly or newly Qualified Actuary.
• Strong knowledge in the field of life valuations and capital, including IFRS 17.
• Advanced knowledge of actuarial modelling tools, preferably Prophet.
• Sound knowledge of relevant legislation, including the Insurance Act, Prudential Standards, IFRS 17, as well as ASSA’s Advisory Practice Notes.