Fresh Jobs at Discovery Limited

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Deciding and initiating action
• Analysing
• Resilient
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with people
• Relating and networking
• Presenting and communicating information
• Persuading and influencing
• Learning and researching

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50% and above.
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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Key Purpose of the role

• The position is responsible for the day to day managing of incoming work through various channels within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and index incoming tasks related to Retirement Fund disciplines, for example monthly contributions, claims, investment options, individual transfers in, section 14, general Retirement Fund queries. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others.  The incumbent must have a willingness and the ability to learn new skills as required by the business. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to Corporate and Employee Benefit clients.

Areas of responsibility may include but not limited to

• Performing QA function for document verification where necessary.
• Processing and indexing all daily transactional activity within agreed service levels.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Income Tax Act, Rules of the Discovery Life Pension and Provident Funds, Participating employer special rules.
• Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal and external stakeholders, communicate effectively with clients to resolve queries and escalations while ensuring client expectations are met.
• Prepare management reports for submission to superior.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• A positive attitude
• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Customer focus
• Good communication skills (written and verbal)
• Building relationships
• Coping with pressure (deadlines)
• Must be team orientated, willing to assist other team members
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions.
• Must be compassionate to their situation and working with them in a positive way
• Must enjoy doing repetitive tasks

Education and Experience

• 1 - 2 years Corporate & Employee Benefits, Retirement Funds, Umbrella Fund experience –Advantageous
• Tertiary qualification - industry related tertiary qualification would be an advantage
• Full Universe Compliance and Legislation relating to Employee Benefits and Umbrella/Retirement Funds - Advantageous
• MS Office - Intermediate Excel skills