Fresh Jobs at Discovery Limited

Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Key Purpose

• ​​To investigate and validate motor and non-motor claims to determine validity based on the Discovery Insure contract.

Areas of responsibility may include but are not limited to:

• Motor and non-motor validation within predetermined mandates.
• Accurate compiling of reports with findings and recommendations for line management to make an informed decision
• Quantify motor and non-motor losses accurately and facilitate the process between the broker and/or client.
• Liaise with Service Providers and provide back-office support to claims consultants.

Knowledge and Skills:

• Analytical
• Negotiation
• Conflict handling
• Communication (written and verbal)
• MS office     
• Investigation and interviewing

Education and Experience

Education:

• Matric (Grade 12) with Mathematics
• Degree (advantageous)
• Successfully completed or currently busy with the Insure in-house Assessor Development programme (Advantageous)

Minimum Experience:             

• Minimum of 3 years’ motor and non-motor short term insurance experience (Essential)
• Minimum of 1 year claims motor and non-motor short term insurance investigation experience outside of Discovery Insure (Advantageous)

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Areas of responsibility may include but not limited to:

Training Program Development:

• Conduct needs analyses with business bi-annually
• Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis
• Create engaging learning material and update these as needed, including generic-, systems- and product related content.
• Design and develop online learning programs through Articulate 360 software
• Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).
• Develop and update learning material including generic, compliance, systems and product

Training Delivery:

• Conduct Business Unit Induction for new employees
• Conduct periodic and regular learning sessions existing employees in line with business requirements
• Provide coaching (live and upon request) and feedback to improve performance.
• Evaluate training effectiveness and adjust delivery methods as needed.

Product and Process Training:

• Ensure that employees understand insurance products, policies, and procedures.
• Provide ongoing training to keep employees updated on industry trends and changes.

Skills Development:

• Identify skill gaps and recommend targeted training solutions.
• Foster continuous learning and professional development among employees.

Reporting and Administration

• Ensure that iQS objectives are met monthly
• Capture learning stats for division and for the purposes of WSP and ATR.
• Perform required administrative tasks relevant to the role

Analyse

• Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.
• Training needs identified feed into the Annual Training plan for Discovery Life
• Training requested is delivered to the required standard

Design

Conduct business unit Induction:

• Design and develop learning programs
• Consult on learning programs
• Develop and update learning material including generic, systems and product information
• Training classes captured on Aspire
• Content is correctly documented
• Launch content is incorporated into the Induction training material
• Learner reaction forms are completed and discussed in 1:1 with leader
• Monthly training report per learner is compiled and distributed to line managers
• Allocate badges
• Report to Compliance

Develop

• Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction

Conduct simulation calls for client facing areas:

• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria
• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria

Facilitate learning sessions

• Surveys and feedback indicate satisfactory training delivery
• Feedback from learners and stakeholders by completing learner reaction forms
• Adhoc surveys by line manager to evaluate training standards and performance
• Report to Compliance when necessary

Capture learning stats for division and for the purposes of WSP and ATR

• Standard templates are used (where relevant) and information is presented accurately and completely
• All training registers are captured on Aspire.

Education and Experience

Essential:

• Matric
• Minimum of 4 years’ experience working with the Discovery Life products

Advantageous:

• Train the Trainer certification
• ETDP Diploma
• E-learning software development knowledge

Knowledge

Essential:

• Advanced knowledge of the Discovery Life products
• Ability to communicate with internal and external team members.
• Strong communication skills, both written and verbal.

Advantageous:

• Intermediate level proficiency in MS Office applications, Powerpoint.
• E-learning software development Knowledge Advanced knowledge of Paradigm and SAM

Skills

Essential:

• Presentation
• Facilitation
• Communication
• Coaching
   

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Areas of responsibility may include- but is not limited to

• Researching and sourcing external /internal training programs and providers to meet the Central Service Team and Integrated Business Solutions training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.
• Conducting each component of the training cycle within the business units i.e., Training Needs Analysis, and Design, Develop, Delivery, Assessment and Measurement, People Performance Enhancement, as well as protocol updates.
• Design, develop, deliver, and update customized training interventions that meet business needs.
• Identify knowledge and skills gap within the Central Service Team and Integrated Business Solutions business units, and planning, designing, and conducting training interventions that close the gaps.
• Development of existing and new staff in the area.
• Increase the skills levels of the business unit through targeted training interventions, including coaching.
• Deliver training sessions.
• Schedule and plan learning sessions in accordance with business unit requirements.
• Conduct formal preparation for training.
• Provide learners with practical application opportunities. (Practical application during and post training)
• Provide Formative and Summative assessment feedback. (Feedback on any assessments or developmental areas picked up on assessments / QA reports)
• Complete all required administration. (stats reaction evaluation / training utilization) Evaluate Training interventions.
• Obtain a completed reaction evaluation form from all learners.
• Measure impact of learning intervention
• Maintain accurate and complete training and assessment records.
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.

Personal Attributes and Skills

• Smart Creative “out of the box thinking.”
• Ability to work in a flexible and changing environment.
• Ability to work under pressure, driven to excel.
• Outstanding communication skills
• Assertiveness and resilience
• Innovation and initiative
• Analytical thinking and decision-making abilities.
• Highly structured and action oriented
• Elevated level of attention to detail, resilience, enthusiasm, energy and drive
• A team player who can work alone when required and without supervision.
• Ethical and able to maintain confidentiality and manage boundaries.
• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of an audience and to their reactions and feedback.
• Projects credibility.

Qualifications & Experience         

• 6 months SSM above 100%
• At least 1 year experience in current skill as a permanent employee
• SME Experience - Advantageous
• Dual or multiskilled - Advantageous
• Training experience - Advantageous

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Key Purpose

• This position is based in DFCR Telemarketing call centre, and reports to the Sales Manager. The successful individual will be required to conduct telemarketing across various Discovery product lines.

Areas of Responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Confirming, rescheduling, and maintaining accurate appointment schedules.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives

Competencies

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Outbound Call Center experience
• Knowledge of MS Word and Excel
• Tertiary qualification an advantage
• NQF 4 / 5 and RE 5 qualification (Advantage)

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Key Purpose 

• As the UX Lead you will get to work with a talented (and uniquely global) team of product designers, product specialists, engineers, and operations folks to craft and build out the roadmap of Digital Health in Discovery. In this role, you will have the opportunity to think through some of the problems facing customers of Discovery and Discovery Health and create solutions that drive product results that directly reach and positively impact millions of insured lives. You Provide subject matter expertise to our design team and the broader organisation on the latest/innovative approaches and tools for UX/UI design.

Areas of responsibility may include but not limited to

• Validate and iterate on your design solutions by holding feedback sessions, conducting usability lab testing, and conducting live testing.
• Product experiences to varied audiences' needs and devices (feature personalisation, responsive design, accessibility).
• Maintain a constant awareness of market/competition UX design, as well as the overall design of our unannounced product specifics, in order to develop and lead the delivery of best-in-class UX with assigned UX team.
• Work with stakeholders to define the interaction architecture and behaviour of each platform to ensure that the user interface and customer journey is compelling for the end consumer on a visual, tactile, and audible level.
• Create an environment, method, and design system that supports consistent UX principles and practices across devices and channels.
• Conduct customer research in collaboration with the Lead Customer Researcher.
• Demonstrate a desire to iterate on design while also being able to complete a project on schedule.
• A holistic user experience problem solver that considers every facet of the user journey.
• Follow ideas through from conception to execution, therefore significant visual design or user interface engineering skills is required.
• Solid working knowledge of Discovery Health’s and Discovery Vitality’s South African products
• Contribute to internal training and community forums with Conversation Designers, UX Researchers and UX/UI Designers, to broaden awareness of user experience and design best practice.

 Education and Experience 

• 10+ years professional UX design experience
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• BCom, BSC or BA degree specializing in any of the following: Informatics, Industrial design, User experience, Information sciences/technology.
• Comfortable communicating and presenting to business stakeholders.
• Proficiency in UX research, interaction design, user-centred experience design, brand identity management and the creative process.
• Understand accessibility and the ability to incorporate accessibility into designs.
• Have visual design skills.
• attention to detail and a demonstrated mastery of typography, colour, and layout.
• Ability to think and work independently in a fast-paced environment.
• Ability to use prototyping tools to convey design intent.
• Data analysis and reporting.
• Customer service orientation, result orientation, negotiation skills.
• Personal organisation and time management skills.
• Ability to build relationships with people from all different backgrounds and at different job levels.
• You share Discovery values, and work in accordance with those values.

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Key Purpose of the role

• The position is responsible for the day-to-day administration within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example scheme installations, monthly contribution reconciliation, investment option, special rule registration, renewal, amendments, enhancements, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. 
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Assist with audits and appropriate responses to audit queries.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 or B Com degree or similar is advantageous.
• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. 
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target 
• Overcome objections
• Adhering to service level agreements 

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience 

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage 
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification 
   

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Key Purpose 

• To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires, etc. 

Key outputs  

The successful applicant will be responsible for but not limited to the following job functions:  

• Building effective relationships with brokers, franchises and our internal system department to ensure successful execution of our deliverables and targets. 
• Make effective decisions by applying underwriting knowledge and experience to ensure that the risks involved have been weighed up. 
• Ensuring that the Underwriting system is efficient and effective by reporting systems difficulties to the relevant systems team. 
• Demonstrate a bias for speed and execution in assessing and underwriting a minimum of 50 cases per day to ensure outcomes are delivered. 
• Conduct accurate underwriting requirement setting within SLA in order to meet objectives 
• Make Underwriting decisions on Level 1 and Level 2 cases for effective problem solving. 
• Deal with underwriting related queries on the broker and franchises for better service delivery. 
• Managing the underwriting production for the first pass and level 1 (Path) work and to make sure SLAs are met in order to ensure a smooth flow in the system. 

Competencies and Skills 

Behavioural Competencies 

• Following instruction and procedures (Self-development) 
• Analysing (Managing Complexity) 
• Optimise work processes 
• Applying Expertise and Technology 
• Adhering to Principles and Values 
• Learning and Researching (Nimble Learning) 
• Presenting and communicating information (Communicating effectively) 
• Delivering results and meeting customer expectations (Customer focus) 
• Deciding and initiating action (Decision Quality) 
• Working with people (Collaborating) 
• Writing and reporting (Communicating effectively) 

Knowledge 

• Understanding VitalityLife Products – Advanced 
• Financial Principles and Interpretation – Intermediate 
• Understanding VitalityLife Systems – Advanced 
• UK Specific Insurance Legislation – Intermediate 
• Medical conditions – Intermediate 
• Understanding of Risk Management & assessment - Intermediate 

Skills 

• Computer literacy (MS word, Excel, AI tools) – Intermediate 
• Communication (Written & Verbal) – Advanced 
• Decision making / Independent thinking – Advanced 
• Analysis of information - Advanced 

Personal Attribute and Skills: 

• Customer Centric 
• Able to work during international business hours (UK Time zone) 

Education and Experience 

Education:  

• Matric/Grade 12 is essential (Mathematics, Biology/Life Sciences and English) 
• Medical Diploma advantageous 
• Insurance/Underwriting/Risk Management qualification is advantageous 

Experience  

• Medical or Insurance experience is advantageous 
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential. 
• Underwriting experience in United Kingdom may be advantageous.  

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Key Purpose

• The role has multiple facets, the first being to become completely familiar with existing software models to maintain and enhance them. Equally important is the development of new software models and functionality for the team.
• A less challenging but equally important role is running the software programs on a daily and monthly basis – these are called production runs. The programs that need to be run include software developed in-house as well as third party software. For all these, the  input files need to be created, usually by means of C/C++ programs, SQL and shell scripting. Some of these input files themselves can be complex in nature, being created of data from multiple sources. 
• Running these production runs can involve working outside of office hours, for which time off is granted in lieu of overtime pay. Finally a requirement is to develop ad-hoc programs and front-ends for the team to be able to run various programs themselves – usually through a web page.
• It is important for the candidate to be able to work on their own to solve various technical challenges that may arise. Thought must be given to the latest and future technologies and methodologies that may better address these challenges. Although C/C++ has traditionally been used for its superior performance, an open mind must be kept to using the correct technology to address current and future requirements. 
• Although guidance will be provided at the beginning, the candidate must work towards being able to make decisions on their own. To this end, a good understanding must be gained of the basic clinical principles, such as clinical coding, that are instrumental in all software developed and run by the team. It is also expected of the candidate to keep current with new developments in software and modelling techniques

Areas of responsibility include but may not be limited to 

• Maintaining and enhancing existing software
• Developing new software
• Creating input files
• Collating output from the various programs for loading into a database
• Running or assisting with production runs
• Developing simple front-ends (usually web-pages) to enable the team to run the programs themselves on a single record basis
• Keeping third party software up to date by updating license keys etc.
• Developing ad-hoc programs and scripts as required by the team
• Investigating new technologies and methodologies to keep the software current.

Personal Attributes and Skills - high proficiency required 

• High proficiency in C/C++ in a Linux or Unix environment
• A good knowledge of SQL and relational databases
• Proficiency in Unix/Linux shell scripting.
• Good knowledge of Unix/Linux
• Technical computer knowledge – e.g. using shared memory, binary files etc.
• Must be able to work unsupervised (mentorship is provided)
• Enthusiasm and willingness to learn 

Personal Attributes and Skills – proficiency required

• Unix/Linux command-line experience
• Working knowledge of Microsoft Office products; MS-Word, MS-Excel
• Working with a source-level debugger (for C) and IDE for Python
• ProC (Oracle’s SQL interface for C)
• Some HTML / CSS
• Some PHP
• Some Java/Javascript
• Some Python
• Any other web technologies such as APIs

Education and Experience – minimum 

• Computer-related tertiary qualification – or minimum 5 years’ experience working in a highly technical environment
• Minimum 5 years’ C or C++ programming experience
• Minimum 5 years’ experience software deployment in a Unix/Linux environment.
• Minimum 3 years’ SQL experience
• 2 years shell scripting (knowledge of awk or perl advantageous)
• 1 year HTML programming exposure
• 6 months PHP programming
• 2 years working with MS-Excel, MS-Word etc.