Fresh Jobs at Dream Hotels & Resorts

• As a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:

Customer Service

• Greet guests warmly and escort them to their tables.
• Present menus and take orders, making recommendations and answering questions about menu items.
• Ensure that guests have a pleasant and memorable dining experience.

Order Taking

• Accurately record food and beverage orders and input them into the POS system.
• Communicate any special requests or dietary restrictions to the kitchen.
• Ensure that orders are prepared and served correctly.

Food and Beverage Knowledge

• Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
• Provide detailed descriptions and recommendations to guests.

Upselling

• Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
• Be attentive to guests' preferences and budget.

Table Maintenance

• Set and clear tables, replenish supplies, and ensure table cleanliness.
• Provide prompt table service throughout the meal.

Collaboration with Kitchen Staff

• Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
• Ensure that food is prepared and served in a timely manner.

Payment Handling

• Present the bill to guests and process payments accurately.
• Handle cash and credit card transactions.
• Provide receipts while maintaining professionalism and confidentiality in financial transactions.

Customer Feedback

• Solicit feedback from guests about their dining experience.
• Address any concerns or issues promptly.
• Relay feedback to management to improve service quality and guest satisfaction.

Teamwork

• Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
• Ensure seamless service, efficient operations, and a positive work environment.

Health and Safety Compliance

• Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
• Maintain a safe and hygienic dining environment for guests.

Requirements:

• Matric
• Proven food and beverage experience

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JOB OVERVIEW

The Role:

• The Maintenance Assistant is responsible for performing routine and minor maintenance tasks to keep facilities and equipment in good working order. They will also assist with larger projects and provide support to other maintenance personnel, ensuring a safe and efficient working environment.

Duties and Responsibilities:

• Perform routine maintenance tasks, such as fixing leaks, changing light bulbs, and replacing fixtures.
• Use power and hand tools safely and efficiently.
• Assist with larger projects, including equipment installation and repairs.
• Diagnose and address minor electrical and plumbing issues.
• Conduct routine safety checks, including resort equipment and extinguishers.
• Maintain a clean and organised work environment.
• Report any maintenance or safety concerns to the Maintenance Manager.
• Help with the setup and teardown of events or projects.
• Provide assistance to other maintenance personnel.
• Update maintenance logs and report any recurring issues.
• Communicate effectively with staff and managers.
• Follow all safety regulations and procedures.
• Be flexible and willing to assist with a variety of tasks.

Requirements:

• Previous experience in maintenance or a related field is preferred.
• Able to work independently and follow instructions accurately.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to prioritise tasks.
• Physically fit and able to lift heavy objects.
• Basic knowledge of electrical and plumbing systems.
• Willing to work flexible hours, including weekends and holidays.
• Must be reliable, punctual, and able to work in a team environment.

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Job Overview:

• The Dream Ambassador is the key point of contact between DHR and Finfoot Lake Reserve Lodge and their clients.  To drive localised business for the lodge in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings, without duplicating or conflicting with accounts handled by the group’s national and international sales teams.  This includes answering queries, offering advice, providing solutions, full account management (agreed-upon client list and within prescribed area), scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Finfoot Lake Reserve and Dream Hotels & Resorts properties, however, more specific to Finfoot Lake Reserve, as the prime objective in revenue generation. 

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5-year industry related sales and key account management experience
• Experience in the luxury lodge market beneficial

Location

• Individual must live in the Rustenburg area and be familiar with its environment, community, which are the key players and big businesses within their community.